CONTACTS 
0201 - The PC Doctor                        510 264 9395
020101 - Hayward, California
020102 - Mr. Raul Pechiu

SUBJECTS
Stop Error
DOS Apps Not Running Correctly, SDS, MEM, etc, not running
Disk Needs to be Checked for Consistency

0605 -    ..
0606 - Summary/Objective
0607 -
060701 - Follow up ref SDS 4 0000, ref SDS 3 0000.
060702 -
060703 -
060704 -
060705 -
060706 -
060707 -
0608 -
0609 -
0610 - Progress
0611 -
061101 -  ..
061102 - Performance P4 1.4 GHz System Less than PIII 650 MHz
061103 -
061104 - Follow up ref SDS 3 2Q4K.
061105 -
061106 - Reported failure of new P4 1.4 GHZ with high performance hard drive to
061107 - equal processing accomplished by PIII systems, per the record on
061108 - 010205. ref SDS 3 2Q4K
061109 -
061110 - Raul said Windows NT had a lot of compatibility issues.  W2K may have
061111 - issues for the high end Intel processors, and possibly the IBM 100 ATM
061112 - disk. ref DRP 1 RU8L
061113 -
061114 -  ..
061115 - Raul suggested calling Intel....
061116 -
061117 -
061118 -                          800 628 8686
061119 -
061120 -
061121 -
061122 - ...ask if there is a BIOS upgrade for w2k, ref SDS 1 MT2R, and/or for
061123 - the 46 GB 7200 RPM 1MB Deskstar Hard Disk drive ATA-100 PN 07N3931
061124 - Model:  DTLA 30705 ATA/IDE. ref DRP 1 RU8L
061125 -
061126 - Also, ask about the fan issue, per below. ref SDS 0 B19H
061127 -
061128 -
061129 -
061130 -  ..
061131 - W2K Re-installed to Clear Registry Error
061132 -
061133 - Reported system blue screen Stop error that occurred this morning,
061134 - ref SDS 4 ML5J, and also, the DOS application error reported in the
061135 - record on 010126. ref SDS 4 SE6L
061136 -
061137 - Raul suggested to clear the DOS system error, and recover from defects
061138 - causing blue screen Stop failure, run w2k setup as an "upgrade," so we
061139 - do not lose the value of the time invested for configuration on
061140 - 010202. ref SDS 1 0001
061141 -
061142 - While we talked, I ran....
061143 -
061144 -
061145 -                      g: 00 w2k setup
061146 -
061147 - ..
061148 - During installation, we got an error message that a virus was
061149 - detected in the w2k installation code.  The virus was not identified,
061150 - and had not size associated.  This indicates the system merely
061151 - encountered a corrupt file, and reported it as a virus.
061152 -
061153 - W2K re-installed, and maintained our original setup, but it did not
061154 - clear the registry error for DOS.
061155 -
061156 - Raul feels we may need to do a clean install.
061157 -
061158 -    [...this work was done in another record. ref SDS 4 SY8O
061159 -
061160 -
061161 -
061162 -
061163 -
061164 -
061165 -
0612 -

SUBJECTS
System Standby Save Power
Hibernation
Standby Power Management 20 Minutes

0906 -
090601 -  ..
090602 - Hibernation and Standby Modes Set in W2K
090603 -
090604 - Follow up ref SDS 4 HT6W.
090605 -
090606 - Explained setting hibernation and standby on last night.
090607 -
090608 - Raul said PC Doctor prefers customers do not set w2K hibernation and
090609 - standby on.  He also said Power Management in the BIOS should be off.
090610 -
090611 - While talking to Raul, booted computer and pressed F1 to open the
090612 - BIOS.  Found that Power Management is set for Standby after 20
090613 - minutes.
090614 -
090615 - We could have caused a conflict by setting w2k in a way that
090616 - conflicts with this setting.
090617 -
090618 -
090619 -
090620 -
090621 -
090622 -
090623 -
0907 -

SUBJECTS
Fan Front Panel to Blow Dust Heat Out Registers in Back Panel
Fan on Front Panel Not Operating

1105 -
110501 -  ..
110502 - Fan on Front Panel Not Running
110503 -
110504 - Follow up ref SDS 1 9RIW.
110505 -
110506 - Asked Raul about the record on 010202 showing the chasis fan is not
110507 - running? ref SDS 1 9RIW
110508 -
110509 - Raul suggested I pull the plastic case free to examine the connections
110510 - to the fan.  This is accomplished by pressing in on each side and
110511 - pulling out from the bottom, because there are two clips that insert
110512 - into openings in the front panel of the case, so the bottom has to
110513 - slide out, then slightly down.
110514 -
110515 - Powered the system down, and removed the fan from the front panel.
110516 - ..
110517 - The fan looks okay.  The blades rotate freely.
110518 - ..
110519 - With chasis fan removed from the case and lying face up, powered
110520 - the system. After a few seconds, the fan ran normally.  I was able to
110521 - stop the fan by pressing a finger on the center hub.  When I released
110522 - the hub, the fan took off.
110523 - ..
110524 - Put the fan back in the case, while the system was power up.
110525 - After a few mintues the fan stopped running.
110526 -
110527 - Raul thinks the fan my operate on a thermostate of some kind on the
110528 - motherboard.
110529 -
110530 -      [...in another record called Intel and confirmed that there is a
110531 -      thermostat which controls the operation of the fan. ref SDS 5
110532 -      B3WY
110533 -
110534 -      [On 020315 Pcdoctor could not install the chasis fan during
110535 -      routine service, and maintained that the fan is not necessary.
110536 -      ref SDS 6 MQ4H
110537 -
110538 -      [On 020416 installed the chasis fan. ref SDS 7 0001
110539 - ..
110540 - Asked Raul about the cable that is laying on the bottom of the
110541 - case for the speaker shown in the case schematic, also reported on
110542 - 010202? ref SDS 1 WY4M
110543 -
110544 - Raul said that cable is for an extra speaker in the front case that is
110545 - not needed so Pcdoctor did not connect it to connector Y shown on page
110546 - 4 and identified on page 5 of the manual for the main board D850GB.
110547 -
110548 -
110549 -
110550 -
110551 -
110552 -
110553 -
110554 -
110555 -
110556 -
110557 -
110558 -
110559 -
1106 -