CONTACTS 
0201 - Microsoft Corporation
020101 - Mr. Einar Ekholm; Technician =425 635 2997 x32383
020102 - v-1eekh@mssupport.microsoft.com
020103 - Windows 2000 Support  =800 936 4900
020104 - Applications and Performance

SUBJECTS
DOSX Not Loading High 599 RAM Instead of 634
DOSX Load High Memory Management 634K or 599K
Microsoft Case SRX010207601263 W2K Crashed Installation Support Corre
Shut Down Takes Longer and Longer on C12 and C13

0906 -    ..
0907 - Summary/Objective
0908 -
090801 - Follow up ref SDS 18 0000, ref SDS 15 0000.
090802 -
090803 - Received an email from Joe saying.....
090804 -
090805 -     I received your v-mail.  The last owner of your case was Joe
090806 -     Griffin. His number is 704-582-8692.
090807 -
090808 - Joe's letter responds to the voice mail yesterday, ref SDS 18 IJ9F
090809 - asking Einar to follow up the record on 010315, ref SDS 14 0001, and
090810 - in accordance with Einar's letter on 010209 promising to solve
090811 - problems to the customer's satisfaction. ref SDS 4 1800
090812 -
090813 - Submitted ref DIT 1 0001 thanking Einar for his letter, and requesting
090814 - further support because Joe reported on 010310, ref SDS 12 00GP, that
090815 - he is unable to provide a solution, and has subsequently not responded
090816 - to calls and letters.  Explain that MS has not responded to letters
090817 - and messages, for example, a letter to Joe on 010313. ref SDS 13 0001
090818 -
090819 -      [On 010620 called Microsoft to follow up. ref SDS 19 0001
090820 -
090821 - Point out that our letter to Microsoft on 010313, ref SDS 13 0001,
090822 - reported that Welch cleared one of the problems reported to MS on
090823 - 010207, ref SDS 3 YX7N, and confirmed in a letter to MS on 010214.
090824 - ref SDS 5 DD5F
090825 -
090826 - Customers cannot fix the DOSX problem, because only MS has access to
090827 - the code.  The problem is not unique to Welch, as shown by requests
090828 - from other customers, an example is the record on 010423. ref SDS 15
090829 - 0001 Therefore, ask Einar today for help notifying MS engineers to
090830 - correct product defect, as called out by Steve Balmer on 010510 for
090831 - Microsoft to improve productivity of customers. ref SDS 16 YG5K
090832 -
090833 - Mention the problem of shut down taking longer and longer. ref DIT 1
090834 - F65I  Explain that it takes a day or so to configure the computer
090835 - after installing the operating system, as shown by the record on
090836 - 010202. ref SDS 1 0001   Cite skill that builds up from installing the
090837 - operating system over and over, per Microsoft's request on 010214.
090838 - ref SDS 6 0001
090839 - ..
090840 - Ask about getting a refund, if DOSX problem is not solved,
090841 - ref DIT 1 XD3N, since Microsoft has not solved any of the problems for
090842 - which advance payment was demanded on 010207. ref SDS 3 B46N
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090853 -