THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: February 18, 2005 04:09 AM Friday; Rod Welch

Develop SDS foundational documents on stories, time, and context.

1...Summary/Objective
2...Cognitive Overhead Good Management Intelligence Analysis
3...Analysis Defined as Understanding Causation Based no Sequence
4...Clear Concise Complete Communication Due Diligence Cognitive Overhead
5...Mad Frustrated Discovering Small Details Critical Cannot Find in Files
6...What's the Story Integrates Time Context Augments Intelligence
7...Once Upon a Time Time Critical Intelligence Generates Knowledge
8...Then What Happened POIMS Explains Stories Integrate Time Context
9...Summary and Links Make Sense of Complexity in Time to be Effective
10...Dynamic Linking Synergy Integrate Time Context Precision Access
11...POIMS Synergy Granular Indexing Addressability Time Precision Access
12...Precision Access Synergy Integrating Time and Context Dynamic Linking


..............
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CONTACTS 

SUBJECTS
Cognitive Overhead Burden of Time to Organize Information for IBIS G
Boggles Mind Shocking Complexity SDS Web of Links People Get Used to
SDS & POIMS specification/Graphics                                     13
Anytime Anywhere Intelligence SDS Work Product Delivered with Common
Story Common Mode of Thinking Integrates Time Context for Understand
Deliberative Analysis
Communication Metrics 8 Steps Practices Implement Intelligence Suppo
Diligence Mistakes Avoid Supported by SDS Finding Relevant Details F
Boggles Mind Links People Resist Organizational Memory Sharing Infor

2311 -
2311 -    ..
2312 - Summary/Objective
2313 -
231301 - Follow up ref SDS 44 IA5N, ref SDS 40 W13N.
231302 -
231303 - Did some editing on POIMS and NWO to expand and clarify the role for
231304 - "stories" in human cognition, including the role of summary connected
231305 - to details, and the role of time for understanding causation.
231306 - Strengthened narrative on Context Management that enables precision
231307 - access through synergy between granular indexing of subjects, and
231308 - granular addressability, which together enable dynamic linking.
231309 - ref SDS 0 OV7J  This helps explain why there a lot of links in SDS
231310 - records, and almost none in other dynamic work product, like
231311 - correspondence.
231312 -
231313 -     [On 050221 request peer review from Gary, Henry, Ross, Bill.
231314 -     ref SDS 45 0001
231316 -      ..
231317 -     [On 050517 PhD student requests support for doctorial paper on
231318 -     cognitive overhead; review cost savings based on theory of rework.
231319 -     ref SDS 47 NG5J
231320 -
231321 -
231322 -
231323 -
231325 -  ..
2314 -
2315 -
2316 - Progress
2317 -
231701 - Cognitive Overhead Good Management Intelligence Analysis
231702 - Analysis Defined as Understanding Causation Based no Sequence
231703 - Clear Concise Complete Communication Due Diligence Cognitive Overhead
231704 -
231705 - Follow up ref SDS 39 DM58.
231706 -
231707 - "Due diligence" using SDS intelligence support for clear, concise,
231708 - complete communication is explained in NWO, ref OF 14 A44G  This
231709 - support enables precision access for verifying accuracy and expanding
231710 - span of attention with links to correlations, implications, and nuance
231711 - Work developing the ASB on SDS developed an explanation of precision
231712 - access using links that "connect the dots" enables analysis to better
231713 - understand cause and effect. ref SDS 39 HG4G  "Analysis" is defined in
231714 - NWO, ref OF 13 QXWY, based on Drucker's explanation that capturing the
231715 - record and studying sequence of events is a work-a-day definition of
231716 - "analysis," reported on 931130. ref SDS 11 4496
231718 -  ..
231719 - This solves the problem of cognitive overhead formulated by Jeff
231720 - Conklin, among others, who cite extra time required to organize the
231721 - record (using IBIS to facilitate meetings), and creating and opening
231722 - links, reviewed on 010420. ref SDS 31 GH4N
231723 -
231724 -     [On 050618 reduced keystrokes and cognitive overhead to capture
231725 -     and enter replication with F3. ref SDS 50 5I7M
231727 -      ..
231728 -     [On 070511 automated constructing subjects in Subject Index,
231729 -     maintaining the index, and making assignments, consolidates and
231730 -     integrates general replication; saving about 5 hours work on
231731 -     creating an SDS record. ref SDS 53 DA8J
231733 -  ..
231734 - Cognitive overhead explanation to NWO, ref OF 15 LH6K, for SDS support
231735 - on common cognitive tasks to manage time and information, reviewed on
231736 - 041110, ref SDS 41 OE6K, and was discussed on 040627 citing SDS
231737 - support for traceability to original sources on record segments.
231738 - ref SDS 38 XO5O
231739 -
231740 -
231742 -  ..
231743 - Mad Frustrated Discovering Small Details Critical Cannot Find in Files
231744 -
231745 - People get mad when work is disrupted to invest time for cognitive
231746 - overhead to study, especially when precision access is not aviable
231747 - which makes finding critical details seem beyond reach. ref OF 15 1L8N
231748 -
231749 -    1.  People get mad documenting differences
231750 -        that arise routinely in daily
231751 -        management........................... 880908, ref SDS 1 5100
231753 -         ..
231754 -    2.  People get mad about SDS records on
231755 -        prior communications because it takes
231756 -        extra time to check their records to
231757 -        prepare feedback that refines
231758 -        accuracy............................. 881007, ref SDS 2 KZ5J
231760 -         ..
231761 -    3.  People get mad about writing things down
231762 -        and linking things up in SDS because
231763 -        this reduces wriggle room for feel good
231764 -        management using conversation to talk
231765 -        people into doing things that seem
231766 -        correct at the moment, but later turn
231767 -        out to conflict with objectives
231768 -        requirements and
231769 -        commitments.......................... 911123, ref SDS 4 1331
231771 -         ..
231772 -    4.  People get mad seeing SDS records
231773 -        with critical details that everyone
231774 -        overlooked........................... 920110, ref SDS 5 4839
231776 -         ..
231777 -    5.  People get mad seeing SDS records
231778 -        of history in context of objectives,
231779 -        requirements and commitments that
231780 -        empower managers to direct the work
231781 -        to save lives, time, money because
231782 -        knowledge brings responsibility that
231783 -        limits flexibility to use feel good
231784 -        management........................... 920128, ref SDS 6 3354
231786 -         ..
231787 -    6.  People get mad seeing SDS records and
231788 -        disrupting work to find their notes to
231789 -        support different recollections; and
231790 -        get frustrated they cannot find support
231791 -        for memory of contrary impressions
231792 -        that small, innocuous details were
231793 -        not important, but seem critical
231794 -        in larger context of SDS
231795 -        records.............................. 920128, ref SDS 6 3862
231797 -         ..
231798 -    7.  People get mad anyway when listening
231799 -        fails causing mistakes, delay, loss,
231800 -        injury and death; hurt feelings that
231801 -        make people mad because good management
231802 -        to avoid mistakes is stressful rather
231803 -        than fun, and does not feel good,
231804 -        is not a good reason to avoid using
231805 -        SDS for improving accuracy of
231806 -        communication in order to get things
231807 -        done correctly and
231808 -        on time.............................. 920128, ref SDS 6 RB7I
231810 -         ..
231811 -    8.  People get mad about continual record
231812 -        of organizational memory showing
231813 -        mistakes for lessons
231814 -        learned.............................. 920210, ref SDS 7 YW9H
231816 -         ..
231817 -    9.  People get mad when small, inconsequential
231818 -        details turn out to blow up into major
231819 -        problems that everybogy just
231820 -        overlooked........................... 921127, ref SDS 8 0674
231822 -         ..
231823 -   10.  People get mad when collaboration
231824 -        fails because people are not
231825 -        prepared so meetings go off on
231826 -        tangents, everyone loses control of
231827 -        the work from misunderstanding
231828 -        cause and effect..................... 921205, ref SDS 9 IV6V
231830 -         ..
231831 -   11.  People get mad when they get notes
231832 -        of meetings to refresh memory of
231833 -        events that conflict with
231834 -        present memory....................... 940327, ref SDS 12 J47F
231836 -         ..
231837 -   12.  People get mad when they lose time
231838 -        and money performing rework to
231839 -        correct mistakes from trying to save
231840 -        time and money by avoiding writing
231841 -        things down and checking the
231842 -        record, especially
231843 -        lawyers.............................. 950605, ref SDS 14 Q160
231845 -         ..
231846 -   13.  People get mad balkanize the
231847 -        organization when others remember
231848 -        things differently; psychologist
231849 -        hired to improve accuracy of
231850 -        communications, and help people
231851 -        deal with conflicting feedback
231852 -        from reality monitoring.............. 951101, ref SDS 15 5500
231854 -         ..
231855 -   14.  People get mad getting notice of small
231856 -        problems that do seem to present
231857 -        immediate danger, and take time and
231858 -        money away from pursuing personal
231859 -        agendas.............................. 951103, ref SDS 16 1M87
231861 -         ..
231862 -   15.  People get mad having to read the
231863 -        record of prior events to prepare
231864 -        for working productively on current
231865 -        events; seems like unnecessary
231866 -        overkill that wasts a lot of
231867 -        precious time........................ 960326, ref SDS 17 DP44
231869 -         ..
231870 -   16.  People get mad because it is too
231871 -        hard to find things on the computer
231872 -        causing endless mistakes; people
231873 -        get madder when feeling nobody
231874 -        listens, because they cannot
231875 -        remember the real problem was that
231876 -        they couldn't find information
231877 -        on the computer because nobody
231878 -        has time to invest for using good
231879 -        management........................... 960406, ref SDS 18 S66J
231881 -         ..
231882 -   17.  People get mad when a room full of
231883 -        high-priced, smart people unable to
231884 -        align communciations with objectives,
231885 -        requirements, commitments from
231886 -        work history......................... 960510, ref SDS 19 2943
231888 -         ..
231889 -   18.  People get mad when accurate records
231890 -        of communication conflict with
231891 -        erroneous memory..................... 961017, ref SDS 21 5832
231893 -         ..
231894 -   19.  People get mad anyway when communication
231895 -        fails so getting mad about accurate
231896 -        records is the price people pay for
231897 -        good management to avoid getting
231898 -        a lot madder when people die, loss,
231899 -        conflict, crisis, and
231900 -        calamity............................. 961017, ref SDS 21 144F
231902 -         ..
231903 -   20.  People get mad about feedback
231904 -        Communication Metrics to verify
231905 -        accuracy that avoids
231906 -        mistakes............................. 970125, ref SDS 22 6693
231908 -         ..
231909 -   21.  People get mad about records that
231910 -        conflict with personal memory; they
231911 -        want the record to reflect everyone's
231912 -        conflicting recollections without
231913 -        anyone taking time to submit
231914 -        feedback............................. 970624, ref SDS 23 1415
231916 -         ..
231917 -   22.  People get mad learning of new ideas
231918 -        improve the work for saving lives,
231919 -        time, and money, because learning
231920 -        new methods, tools, and practices
231921 -        takes time and risks loss of
231922 -        standing using existing skills that
231923 -        previously brought
231924 -        success.............................. 990527, ref SDS 25 074D
231926 -         ..
231927 -   23.  People get mad about links expanding
231928 -        span of attention to avoid mistakes
231929 -        and save lives, time, and money,
231930 -        because the power of knowledge brings
231931 -        accountability to invest time for
231932 -        understanding of cause and effect,
231933 -        which limits flexibility to ignore
231934 -        the record and take action that
231935 -        feels good at the
231936 -        moment............................... 991014, ref SDS 26 3066
231938 -         ..
231939 -   24.  People get mad about responsibility
231940 -        for knowledge under the common rule
231941 -        of accountability that so and so
231942 -        knew or reasonably should have
231943 -        known connections of cause and
231944 -        effect under the Legend of
231945 -        Prometheus........................... 991108, ref SDS 27 5368
231947 -         ..
231948 -   25.  People get mad and accuse others of
231949 -        not telling the truth when mistakes
231950 -        occur because people could not
231951 -        remember critical details correctly
231952 -        and so told a big story.............. 000118, ref SDS 28 ZM42
231954 -         ..
231955 -   26.  People get mad and frustrated
231956 -        by getting lost in links and
231957 -        proclaim they hate the history
231958 -        of work maintained in project
231959 -        archives before they learn to
231960 -        navigate in a connected record
231961 -        of Knowledge Space................... 000824, ref SDS 29 7O9I
231963 -         ..
231964 -   27.  People get mad when records are
231965 -        incorrect and they have to submit
231966 -        feedback to correct misunderstandings,
231967 -        and some people get mad when the
231968 -        truth is correct, despite efforts
231969 -        telling a big story to cover up,
231970 -        obfuscate, and conceal
231971 -        truth................................ 010112, ref SDS 30 NU90
231973 -         ..
231974 -   28.  People get mad and point fingers
231975 -        in accusation and blame when they
231976 -        cannot point to a written record of
231977 -        contextually relevant personal
231978 -        and organizational
231979 -        memory............................... 020217, ref SDS 33 9360
231981 -         ..
231982 -   29.  People get mad when others don't
231983 -        listen, but also get mad when people
231984 -        do listen and perform the wrong
231985 -        tasks because instructions were
231986 -        not aligned with objectives,
231987 -        requirements, and
231988 -        commitments.......................... 020820, ref SDS 36 KK6I
231990 -         ..
231991 -   30.  People get mad about about cognitive
231992 -        overhead to exercise judgement about
231993 -        opening links that expand span of
231994 -        attention to avoid
231995 -        mistakes............................. 020920, ref SDS 37 6E4F
231997 -         ..
231998 -   31.  People get mad when they have to ask
231999 -        supervisors to make decisions that
232000 -        makes them mad because decisions
232001 -        take time for cognitive overhead
232002 -        which disrupts their work because
232003 -        the decision cannot be made based
232004 -        assumption from personal memory
232005 -        because the person has no experience
232006 -        from which to rely, and the subordinate
232007 -        must spend a lot of time assembling
232008 -        a report............................. 060810, ref SDS 52 NW9K
232010 -  ..
232011 - SDS also supports uncommon, unfamiliar cognitive tasks for working
232012 - intelligently, listed on 041110. ref SDS 41 FO3H  Cars are a good
232013 - example that illustrate the challenge of transformation to disruptive
232014 - technologies.  Grandfather resisted using tractors at the dawn of the
232015 - 21st century. ref SDS 41 UA8L
232016 -
232017 -     [On 050523 requested peer review from Gary. ref SDS 48 SL8N
232019 -      ..
232020 -     [On 050613 research supports SDS design for writing in the context
232021 -     of knowledge. ref SDS 49 PI5G
232023 -      ..
232024 -     [On 050709 expanded explanation of cognitive overhead, and
232025 -     requested further comment from Gary and Morris. ref SDS 51 VI9T
232027 -  ..
232028 - Cognitive overhead defined in relation to limited time for organizing
232029 - information using IBIS, and to create and open links, reflects common
232030 - concerns that people do not have enough time to think, ref OF 13 LU3H,
232031 - which was discussed on 970910. ref SDS 24 3479
232032 -
232033 -     [On 050517 case study cognitive overhead shows culture resists due
232034 -     diligence to collaborate, communicate, investigate, study,
232035 -     analyse, and verify accuracy that levearages experience for taking
232036 -     effective action, because people do not have time to think.
232037 -     ref SDS 47 PY4U
232039 -  ..
232040 - Hard work creating links was cited previously by Dave Vannier at Intel
232041 - on 960627, ref SDS 20 2370, who was discouraged about prospects of
232042 - achieving efficiencies with a paperless office. ref OF 13 LI4H
232043 -
232044 -     [On 050517 PhD student requests support for doctorial paper on
232045 -     cognitive overhead; review cost savings based on theory of rework.
232046 -     ref SDS 47 NG5J
232048 -  ..
232049 - Cited Moore's Law reviewed later on 050303, ref SDS 46 RS5I, to
232050 - explain self-evident benefits of working intelligently; and, correlate
232051 - "cognitive overhead with good management, Knowledge Management, and
232052 - "intelligence." ref OF 13 H54O
232054 -  ..
232055 - NWO cites examples using SDS, ref OF 13 LI4H, listed the record on
232056 - 020708. ref SDS 34 MZ6O
232058 -  ..
232059 - Cognitive overhead treats intelligence assets for good management, and
232060 - proactive management looking ahead to be prepared, and seeking to
232061 - understand in order to take effective action, all as a liability, when
232062 - people lack command and control of the work, ref OF 13 LI4H, based on
232063 - Drucker's explanation of "overhead," reviewed on 931130. ref SDS 10
232064 - 2552
232066 -  ..
232067 - On 020123 a student requested help for a masters thesis on cognitive
232068 - overhead. ref SDS 32 0001
232069 -
232070 -        [On 050517 PhD student requests support for doctorial paper on
232071 -        cognitive overhead; review cost savings based on theory of
232072 -        rework. ref SDS 47 NG5J
232073 -
232074 -
232075 -
232077 -  ..
232078 - What's the Story Integrates Time Context Augments Intelligence
232079 - Once Upon a Time Time Critical Intelligence Generates Knowledge
232080 - Then What Happened POIMS Explains Stories Integrate Time Context
232081 - Summary and Links Make Sense of Complexity in Time to be Effective
232082 -
232083 - On 050110 Henry van Eykan submitted planning for an online journal to
232084 - publish articles on technology and methods to enable augmented
232085 - thinking. ref SDS 42 0001  More recently, a follow up record on 050116
232086 - reviews the importance of stories in relation to time and context for
232087 - augmenting intelligence. ref SDS 43 FE8M
232089 -  ..
232090 - The role of stories for augmenting intelligence is implied but not
232091 - expressly stated in POIMS under the section "Think, Remember,
232092 - Communicate..., which describes thinking through writing. ref OF 7
232093 - 3742   Today, added an express explanation of stories for deliberative
232094 - analysis in a section on "Report," ref OF 5 2300, which is part of the
232095 - "intelligence" cycle set out in POIMS. ref OF 6 6649
232097 -  ..
232098 - NWO, similarly, added a headline and explanation of stories, time, and
232099 - context to the beginning that describes human thinking. ref OF 10 4235
232101 -  ..
232102 - Jeremy Campbell is cited on importance of stories, ref OF 10 ET4I,
232103 - based on research in the record for 900303. ref SDS 3 3016
232104 -
232105 -     [On 050221 request peer review from Gary, Henry, Ross, Bill.
232106 -     ref SDS 45 0001
232108 -  ..
232109 - "What's the story" strongly illustrates the drive to think and
232110 - understand complexity through the rythm of stories. ref OF 10 E55J
232112 -  ..
232113 - The Summary field in SDS records extends rules of journalism by adding
232114 - connections to details that make operational understanding a powerful
232115 - force which converts continual bumbling into continual learning for
232116 - getting things done. ref OF 10 NT5G  Summary is a key part of
232117 - Communication Metrics, so added this to the outline for intelligence
232118 - support, ref OF 12 MG5O, developed on 040720. ref SDS 39 B97N
232120 -  ..
232121 - Explain summary drives clear, concise, complete communication.
232122 - ref OF 13 2G3I
232124 -  ..
232125 - "Then what happened" is a common expression for time management to
232126 - understand causation based on the sequence of events from knowing
232127 - chronology. ref OF 10 F560
232128 -
232129 -
232130 -
232131 -
232132 -
232133 -
2322 -

SUBJECTS
Natural Organization Flexible Structure for Creating Managing Contex
Common Storage Architecture Chronology Context Accuracy Access
Precision Access Dynamic Linking Synergy Integrate Time Context POIM

2705 -
270601 -  ..
270602 - Dynamic Linking Synergy Integrate Time Context Precision Access
270603 - POIMS Synergy Granular Indexing Addressability Time Precision Access
270604 - Precision Access Synergy Integrating Time and Context Dynamic Linking
270605 -
270606 - Accuracy is a common value people care about, and is a core metric of
270607 - communication, explained on 950204, ref SDS 13 0937, and is listed in
270608 - the outline for Communication Metrics that is part of intelligence
270609 - support enabled by SDS set out in NWO. ref OF 12 UH3N
270611 -  ..
270612 - Linking is analogous to citations used in legal practice for ensuring
270613 - accuracy, and provides instant, precision access, explained in NWO.
270614 - ref OF 12 PX6J
270616 -  ..
270617 - Dynamic linking is the process of creating links based on situational
270618 - awareness that strengthens accuracy by an order of magnitude for both
270619 - the analyst and the consumer of intelligence in SDS records.  This is
270620 - seen from a dramatic difference between the number of links in SDS
270621 - records, and writings supported by SDS, compared to writings prepared
270622 - using other methods.  This was noted by Murray Altheim on 020820.
270623 - ref SDS 35 6P8K
270625 -  ..
270626 - What features enable dynamic linking that make common storage for a
270627 - dynamic knowledge repository (DKR) practical to routinely verify
270628 - accuracy and expand span of attention?
270630 -  ..
270631 - POIMS section on Context Management explains granular indexing of
270632 - subjects enables precision access to information specific to a
270633 - particular context based on situational awareness, and within a time
270634 - span of seconds to minutes. ref OF 6 1110  This feature together with
270635 - the inherent granularity of time facilites dynamic linking using
270636 - granular addressability. ref OF 6 HZ8J
270638 -  ..
270639 - Added an explanation in NWO for Context Management that describes
270640 - tending the Garden of Knowledge that draws an analogy with the Garden
270641 - of Eden that is familiar. ref OF 11 OP6K
270643 -  ..
270644 - NWO section on the organic structure of knowledge also describes how
270645 - the integrated design of SDS drives synergy that enables dynamic
270646 - linking in Knowledge Space. ref OF 11 PF8I
270647 -
270648 -
270649 -
270650 -
270651 -
270652 -
270653 -
270654 -
270655 -
270656 -
270657 -
2707 -