CONTACTS 
0201 - Dell Computer Corporation                                                                                                                                          O-00000056 0614
020101 - Mr. Franklin Farmer                                                                                                                                              O-00000056 0614
020102 - Resolution Expert Center
020104 - Technical Support Department
020105 - Resolution Expert Center, Americas Client Services                                                                                                               O-00000056 0614
0202 - Dell Computer Corporation                                                                                                                                          O-00000056 0706
020201 - Ms. Pramila Mohan                                                                                                                                                O-00000056 0706
020202 - Senior Pricess Associate [Relationship]
020204 - Asset Recovery Business
020205 - Exchange Return Team                                                                                                                                             O-00000056 0706

SUBJECTS
Replacement Parts Warranty 200435297 Account 18931545 Return to Dell
Return Defective CPU After Configuring Replacment for C14 Dell Trans
Computer Replaced Correct Video Problems and Solve Performance Defec
Return Defective CPU After Configuring Replacment for C14 Dell Trans

0906 -
0906 -    ..
0907 - Summary/Objective
0908 -
090801 - Follow up ref SDS 7 0000, ref SDS 4 0000.
090802 -
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090806 -
090808 -  ..
0909 -
0910 -
0911 - Progress
0912 -
091201 - Last week, Dell submitted information for returning the original CPU
091202 - under transaction number...
091203 -
091204 -                         200435297
091205 -
091206 - ...received on 050203. ref SDS 5 AL8M  The next day, on 050204
091207 - notified Dell return will be made on about Monday, 050207, after
091208 - deciding whether to keep or return the original CPU. ref SDS 6 A94V
091209 - Later on 050204 configured and tested the new CPU, as planned on
091210 - 050130. ref SDS 4 XA9Q
091212 -  ..
091213 - Today, completed configuring and testing the replacement CPU for c14,
091214 - and decided to keep it and return the original CPU for the following
091215 - reasons....
091216 -
091217 -    1.  Replacement CPU configured correctly with Dell device drivers
091218 -        on the replacement Resources CD, reported on 050204,
091219 -        ref SDS 7 TJ3N, and indicating we have utilities that can
091220 -        consistently configure the computer for future service.
091222 -         ..
091223 -    2.  Dell case number 85476184 to correct product defects is
091224 -        completed, as set out on 050204 showing favorable evaluation of
091225 -        new CPU, and that new issues on the replacement CPU have been
091226 -        resolved. ref SDS 7 2871
091228 -         ..
091229 -    3.  Lessons learned listed on 050130, ref SDS 4 TC5I, are updated
091230 -        with experience configuring the replacement CPU on 020504.
091231 -        ref SDS 7 GH8M
091233 -         ..
091234 -    4.  Deleted all data files from the original c14 CPU, and restored
091235 -        initial Windows XP appearance.
091237 -         ..
091238 -    5.  Assembled original CPU in the shipping box received with the
091239 -        replacement on 050128, and in accordance with Dell instructions
091240 -        received on 050203. ref DRP 1 PK77  Included spare parts from
091241 -        prior Dell efforts...
091242 -
091243 -        a.  Silocon Image video controller original replaced by Dell on
091244 -            050114 under service request 26855079. ref SDS 2 T14A
091246 -             ..
091247 -        b.  ATI video controller shipped for trial with replacement
091248 -            Silocon Image adapter card that replaced the original video
091249 -            card on 050114. ref SDS 2 6Q3K
091251 -             ..
091252 -        c.  Video adapter connection conversion fitting for testing the
091253 -            ATI controller, received from Dell on 050125, ref SDS 3
091254 -            145I, included in the box with the...
091256 -             ..
091257 -        d.  Silocon Image video controller shipped by Dell again to
091258 -            test replacement of previously replaced video controller
091259 -            received on 050125. ref SDS 3 PQ4Y
091261 -         ..
091262 -    6.  Prepared waybill shipping order with tracking number...
091263 -
091264 -                     23382726544
091265 -
091267 -  ..
0913 -
0914 -
0915 - 1834
0916 -
091601 -    7.  Called DHL at....
091602 -
091603 -                     800 247 2676
091604 -
091605 -        ...in accordance with guidance in Dell's letter dated 050131,
091606 -        received on 050203. ref DRP 1 PK9W
091608 -         ..
091609 -        Talked to Catalena.
091611 -         ..
091612 -        Weight 30 #.
091614 -         ..
091615 -        Confirmation Number....
091616 -
091617 -                     194307
091619 -         ..
091620 -        Pickup will be tomorrow on 020508 from 1400 - 2000.
091621 -
091622 -
091624 -  ..
0917 -
0918 -
0919 - 1843
0920 -
092001 - Submitted ref DIT 1 0001 notifying Dell with copy to Frank that unused
092002 - parts are being returned, saying...
092003 -
092004 -    1.  Subject:  Return Defective CPU Optiplex GX280 with Spare Parts
092005 -                  Warranty Reference 200435297
092006 -                  Waybill 23382726544
092007 -                  DHL Confirmation 194307
092009 -         ..
092010 -    2.  We are transmitting under separate cover subject items via DHL
092011 -        transport services.  Inventory of returned parts is shown in
092012 -        the record today on this transaction. ref SDS 0 NY78
092014 -         ..
092015 -    3.  By copy to Frank Farmer in Technical Support, notifying this
092016 -        completes case number 85476184 opened by Dell on November 18,
092017 -        2004. ref DIT 1 E66J
092019 -         ..
092020 -    4.  Again, thanks to Dell for excellent customer support.
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