CONTACTS 
0201 - Dell Computer Corporation                                                                                                                                          O-00000056 0614
020101 - Mr. Franklin Farmer                                                                                                                                              O-00000056 0614
020102 - Resolution Expert Center
020104 - Technical Support Department
020105 - Resolution Expert Center, Americas Client Services                                                                                                               O-00000056 0614
0202 - Dell Computer Corporation                                                                                                                                          O-00000056 0706
020201 - Ms. Pramila Mohan                                                                                                                                                O-00000056 0706
020202 - Senior Pricess Associate [Relationship]
020204 - Asset Recovery Business
020205 - Exchange Return Team                                                                                                                                             O-00000056 0706

SUBJECTS
CPU Replacement Computer Received from Dell to Fix Performance Probl
Device Driver Display Adapter Silocon Image DVI 128 MB Video Control
Replacement Parts Warranty 200435297 Account 18931545 Return to Dell
Computer Replaced Correct Video Problems and Solve Performance Defec

1906 -
1906 -    ..
1907 - Summary/Objective
1908 -
190801 - Follow up ref SDS 2 0000. ref SDS 1 0000.
190802 -
190803 -
190804 -
190805 -
190806 -
190808 -  ..
1909 -
1910 -
1911 - Progress
1912 -
191201 - Received ref DRT 1 0001 from Pramila at Dell responding to a copy of
191202 - the letter to Frank Farmer, ref DIP 1 0001, which was sent yesterday
191203 - on 050203. ref SDS 2 4R68
191205 -  ..
191206 - Pramila says...
191207 -
191208 -    1.  How are you, Please confirm if you have received the exchange
191209 -        system and do let me know if you need any assistance to
191210 -        schedule pickup for the system which needs to come back to Dell
191211 -        so as to transfer warranty and close the invoice.
191213 -  ..
191214 - This is a little confusing....
191215 -
191216 -    1.  Pramila received the letter to Frank that referenced the record
191217 -        yesterday, ref SDS 2 4R68, showing receipt of Pramila's letter
191218 -        transmitting a mailing label and giving instructions for
191219 -        returing replacement parts. ref SDS 2 AL8M
191221 -         ..
191222 -        This request may reflect difficulty navigating through
191223 -        Knowledge Space, as set out in NWO. ref OF 12 PX6J and further
191224 -        at, ref OF 12 18UQ
191226 -         ..
191227 -    2.  "Exchange system" is a new term in the record, but likely
191228 -        refers to her letter yesterday. ref SDS 2 AL8M
191229 -
191231 -  ..
1913 -
1914 -
1915 - 0810
1916 -
191601 - Submitted ref DIT 1 0001 responding to Pramila's letter this morning,
191602 - with a copy to Frank, and saying...
191603 -
191604 -    1.  Responding to your letter this morning, ref SDS 0 FF5M, this
191605 -        confirms receipt of your letter dated January 31, ref DRP 1
191606 -        0001, which transmits a mailing label, ref DIT 1 0001, and has
191607 -        instructions for returning replaced parts, further shown in the
191608 -        record yesterday. ref SDS 2 AL8M
191610 -         ..
191611 -    2.  As stated in the record, I want to talk to Frank in Dell's
191612 -        customer support department, about two (2) pending issues.
191613 -        ref DIT 1 F46N
191615 -         ..
191616 -        Hopefully, Frank will call today and resolve these matters, and
191617 -        then we will ship the replacement parts to Dell. ref DIT 1 D47H
191618 -        If we decide to keep the replacement CPU, based on discussions
191619 -        with Frank, then it will take a few days to configure it using
191620 -        the existing CPU as a guide; so, in that case, shipment will
191621 -        likely occur about Monday of next week. Thanks very much for
191622 -        offering assistance on scheduling shipment.
191624 -         ..
191625 -    3.  Your letter mentions "exchange system" which does not appear
191626 -        anywhere else in the record.  I assume this is a reference to
191627 -        your letter dated 050131. ref SDS 2 AL8M  Please let me know
191628 -        if there is something else we should have received. ref DIT 1
191629 -        00W2
191630 -
191631 -
191633 -  ..
1917 -
1918 -
1919 - 0926
1920 -
192001 - Received ref DRT 2 0001 from Pramila responding the letter sent to her
192002 - earlier this morning, per above, ref SDS 0 PQVR, and saying...
192003 -
192004 -    1.  Thank you for the information. Please do let me know if you
192005 -        need any assistance once the issue is sorted.
192006 -
192007 -
192009 -  ..
1921 -
1922 -
1923 - 0933
1924 -
192401 - Submitted email to Frank advising that we will be out of the office
192402 - today until about 1300.  Ask Frank to call in the afternoon, if he has
192403 - time, to address two pending matters, listed on 050130. ref SDS 1 WH9I
192404 -
192405 -
192406 -
192407 -
192408 -
192409 -
192410 -
1925 -