CONTACTS 

SUBJECTS
Disability Status Benefits Entitlement Documentation Employer Nixon

2203 -
2203 -    ..
2204 - Summary/Objective
2205 -
220501 - Follow up ref SDS 10 0000. ref SDS 8 0000.
220502 -
220503 -
220504 -
220505 -
220507 -  ..
2206 -
2207 -
2208 - Progress
2209 -
220901 - UCSF Refers Written Notice Disability Documentation to Telephone Call
220902 -
220903 - Follow up ref SDS 10 458O.
220904 -
220905 - Yesterday, Millie received a telephone call from Hope Albright with
220906 - Unum Insurance, and Teri Houseman called a few days earlier, both
220907 - asking about status of documentation requested from UCSF on Millie's
220908 - medical disability status. ref SDS 10 SO5I
220910 -  ..
220911 - Millie submitted ref DIP 1 0001 to Jackie following up the meeting at
220912 - UCSF on 080403, and responding to calls Millie received from N&P and
220913 - from Unum Insurance company asking about documentation on Millie's
220914 - medical disability, as reported yesterday on 080409. ref SDS 10 458O
220915 - Copies went to Hope Albright at Unun, and to Teri Housemane at N&P.
220916 - ref DIP 1 00W3  Copies also went to Doctor Rugo who has responsibility
220917 - to sign the documents, and to Brigid in case she can help.
220919 -  ..
220920 - Today, Millie received ref DRT 1 0001 from Brigid responding to
220921 - Millie's letter to UCSF yesterday on 080409. ref SDS 10 SO5I
220922 -
220923 -    1.  Just an FYI Jackie isn't involved with disability paperwork.
220924 -        Please call the main number 415-353-7070 and ask for Dr.Rugo's
220925 -        practice assistant EJ Foster to discuss the disability
220926 -        paperwork
220928 -  ..
220929 - UCSF referring a written inquiry on disability entitlement to call a
220930 - staff assistant, conflicts with the doctor's report on 080403 that
220931 - telephone calls are not efficient case management. ref SDS 7 IM87  At
220932 - that time, the doctor asked the patient to send a letter to Kaiser for
220933 - timely, effective communication on referral coordination. ref SDS 7
220934 - 4U9O
220936 -             ..
220937 -            [...below, Millie requests UCSF support for efficient,
220938 -            timely communication on case management for medical
220939 -            disability entitlement. ref SDS 0 Y13H
220941 -             ..
220942 -            [...below, UCSF refuses to use documentation for timely,
220943 -            accurate case management of disability documentation; asks
220944 -            customers to rely on telephone calls for "documentation."
220945 -            ref SDS 0 W56M
220947 -             ..
220948 -            [On 080411 Millie submitted UCSF's letter today telling
220949 -            people to call for response to written requests, to N&P,
220950 -            and to Unum so they can get answers to questions on medical
220951 -            disability status, ref SDS 13 PT4M, submitted to UCSF on
220952 -            080409. ref SDS 10 SO5I
220953 -
220954 -
220955 -
220956 -
2210 -

SUBJECTS
Disability Status Benefits Entitlement Documentation Employer Nixon

4503 -
4504 - 0834
450501 -  ..
450502 - Communication Support Timely Accurate Case Management Requested
450503 -
450504 - Millie submitted ref DIT 1 0001 to Brigid responding to her letter
450505 - earlier this morning, per above. ref SDS 0 PT4M
450506 -
450507 -    1.  Thanks for follow up on the docs issue [ref SDS 0 PT4M],  Do
450508 -        you have an email address for EJ?  We got something from her
450509 -        late last year in connection with the billing problem, but I
450510 -        evidently did not save her address.  If you just forward my
450511 -        letter yesterday, ref SDS 10 458O, to EJ with a copy to me, that
450512 -        will hook us up.
450514 -  ..
450515 - Relying on documentation of communication on disability entitlement
450516 - maintains an audit trail showing a chain of causation with
450517 - traceability to original sources, called out in ISO management
450518 - criteria, reviewed on 950721. ref SDS 2 1740
450520 -             ..
450521 -            [...below, UCSF refuses to use documentation for timely,
450522 -            accurate case management of disability documentation; asks
450523 -            customers to rely on telephone calls for "documentation."
450524 -            ref SDS 0 W56M
450525 -
450526 -
450527 -
4506 -

SUBJECTS
Cellulitis Research Cause Planning Methods Avoid Recurrence Patient

5403 -
540401 -  ..
540402 - Cellulitis Studies Requested Health Care Cost Containment
540403 -
540404 - Follow up ref SDS 12 WS5G, ref SDS 11 V45J.
540405 -
540406 -    2.  Not sure if you heard, but I was in the ER yesterday at Kaiser.
540407 -        They finally released me late last night, and said I can come
540408 -        into UCSF for assessment on getting treatment. ref SDS 11 M86M,
540409 -        ref DIT 1 FY6F
540411 -         ..
540412 -    3.  Stephanie is helping this morning in the Infusion Clinic,
540413 -        starting with more blood work. ref DIT 1 G76M
540415 -         ..
540416 -    4.  I am definitely feeling better today, but still a little shaky
540417 -        from the experience.  Do you know of any studies on what causes
540418 -        Cellulitis, so I can conform future conduct to avoid this
540419 -        problem, which has occurred 20 times or so, as shown in the
540420 -        case study on 061203. ref SDS 4 YT4M, ref DIT 1 FY6P
540422 -         ..
540423 -    5.  Thanks very much for assistance with the documentation matter.
540424 -        ref DIT 1 087O
540425 -
540426 -
540427 -
5405 -

SUBJECTS
UCSF Management Practice Accuracy Communication Directs Patient Tele

8203 -
8204 - 1348
820501 -  ..
820502 - Mistakes Case Management Conversation Document Work on Documentation
820503 - UCSF Says Telephone Conversation Documents Work Better Than Documents
820504 -
820505 - Follow up ref SDS 9 O76G, ref SDS 7 4U9O.
820506 -
820507 - Millie received ref DRT 2 0001 from Brigid saying...
820508 -
820509 -    1.  [Responding to your letter today asking me to forward your
820510 -        earlier letter to the doctor's practice assistant, EJ,
820511 -        ref SDS 0 Y13H, requesting UCSF to report progress preparing
820512 -        documentation on medical disability entitlement...],
820513 -        ref DRT 2 0001
820515 -         ..
820516 -    2.  We really need you to call and get it documented in the phone
820517 -        message system instead of the email track.  Thanks, ref DRT 2
820518 -        I45O
820519 -
820520 -            [On 080411 Millie submitted UCSF's letter today telling
820521 -            people to call for response to written requests, to N&P,
820522 -            and to Unum so they can get answers to questions on medical
820523 -            disability status, ref SDS 13 PT4M, submitted to UCSF on
820524 -            080409. ref SDS 10 SO5I
820526 -             ..
820527 -            [On 080411 copy of letter to N&P and to Unum sent to UCSF
820528 -            thanking Brigid for explaining UCSF documentation
820529 -            procedures. ref SDS 13 H88S
820531 -  ..
820532 - How can a conversation "document" an audit trail in the record better
820533 - than getting a document, proposed in the initial letter from UCSF
820534 - earlier today, per above, ref SDS 0 PT4M, and commented for Millie's
820535 - response citing ISO requirements for traceability to original sources,
820536 - also, per above? ref SDS 0 Y13H
820538 -  ..
820539 - UCSF proposes to "doucment" customer request for UCSF to report
820540 - progress preparing documentation by making a phone call, rather than
820541 - process the doucmentation submitted to UCSF.  Aligns with aversion to
820542 - reliance on documenation and preference for conversation, reported on
820543 - 080404. ref SDS 9 O166
820545 -  ..
820546 - This record reflects Drucker's worry that people have given up on good
820547 - management because communication is too complex, reviewed on 931130.
820548 - ref SDS 1 3851  Illustrates case study on 020504 indicating failure to
820549 - perform requirements for good management set by law, regulations,
820550 - contract, and industry standards. ref SDS 3 NS6F
820551 -
820552 -
820553 -
820554 -
820555 -
820556 -
820557 -
820558 -
8206 -