CONTACTS 
0201 - Department of Natural Resources                                                                                                                                    O-00000395 0102
020101 - Mr. Wayne Wetzel

SUBJECTS
Voith Contract, Close out of contract
Status, Evaluation, Management Assistance Broadwater
Feel Good Management - Social Constraints
Welch Management Method
Case Study Broadwater Journal Diary
Surveyor's Journal/Diary Enterss Figures and Context of Daily Work
Com Metrics SDS Enables Special Skills Meeting Wayne Wetzel to Thank
Meeting Thank Wayne Wetzel on Scope of Assignment and Review Scope o

2110 -
2110 -    ..
2111 - Summary/Objective
2112 -
211201 - Follow up ref SDS 5 0000, ref SDS 3 0000.
211202 -
211203 - Thanked Wayne for his confidence in hiring Welch again. I also
211204 - expressed appreciation for expending some political capital to push
211205 - through the contract amendment for another computer. ref SDS 4 0001
211206 -
211207 -
211209 -  ..
211210 - I explained trying to avoid causing DNRC staff to feel uncomfortable
211211 - working with the SDS methods that show alignment in greater detail
211212 - than people normally encounter.  This can seem psychologically
211213 - debilitating in the beginning before people get used to the idea of
211214 - "intelligence" on the job.
211216 -  ..
211217 - Wayne said that Walt Anderson, DNRC's hydro power supervisor, has
211218 - expressed concern about getting SDS memos showing what everyone has
211219 - said, along with detailed understandings and follow up.
211221 -  ..
211222 - He has asked Wayne how Welch does this without taking notes during the
211223 - meetings, like everybody else does.
211224 -
211225 -      [On 920128 SDS pressures people to use good management practice.
211226 -      ref SDS 6 3862
211228 -  ..
211229 - Wayne asked Walt if he has seen any errors in the SDS record, and Walt
211230 - said he has not seen anything siginficant, but it seems risky to write
211231 - a lot of details, rather than a summary of action items, as everybody
211232 - else does.
211233 -
211234 -     This aligns with Tudor's analysis on 890324. ref SDS 1 4484
211236 -  ..
211237 - Wayne related having asked Walt to go get his notes or summary of a
211238 - meeting they had yesterday, and for other meetings the past few weeks.
211239 - Walt responded that he doesn't have notes for those meetings, because
211240 - he did his action items, or is working on them, so he didn't make many
211241 - notes and whatever he may have written down as reminders of things to
211242 - do have been discarded to avoid keeping unnecessary paperwork.
211243 -
211244 -
211246 -  ..
211247 - Survey Journal Supplements Engineering Records to Clarify Meaning
211248 -
211249 - Wayne pointed out that everybody doing office work tries to jot down
211250 - important things to remember, and then collaborates through follow up
211251 - discussion to expedite getting things done, based on recalling daily
211252 - communications.  Wayne related that Walt keeps a good diary of survey
211253 - notes.  He asked Walt why surveyors take the time to write things
211254 - down carefully in their journal?
211256 -  ..
211257 - Walt said that survey notes show the context of measurements that
211258 - impact the design of new facilities and other applications of the
211259 - numbers.  There is a tradition for engineers to make careful notes in
211260 - their journal of the work that is performed because a lot times small
211261 - details about conditions and circumstances are critical for clarifying
211262 - the meaning of the numbers recorded in the survey.  People need to
211263 - understand the context of the situation in order to apply the numbers
211264 - correctly in designing a project, so the surveyor's journal is an
211265 - important part of engineering work, otherwise there would be a lot of
211266 - mistakes using just the figures in the survey.
211268 -  ..
211269 - Wayne explained that Welch uses SDS to do the same thing, plus connect
211270 - related history so there is a record of cause and effect in relation
211271 - to objectives, requirements and commitments.
211273 -  ..
211274 - Walt said his survey journal does not show anything about contracts
211275 - and meetings; it just shows figures and explains the conditions and
211276 - methods of performing measurements, so that others can make informed
211277 - judgements about the accuracy and application of the figures.
211278 -
211279 -      [On 951221 software engineering requires "contemporaneous
211280 -      documentation" similar to a diary. ref SDS 9 0966
211282 -       ..
211283 -      [On 961017 Corps of Engineers uses survey journal. ref SDS 10
211284 -      2863
211286 -       ..
211287 -      [On 990525 some engineers don't like to write, they are in love
211288 -      with technology and just want to that rather than write things
211289 -      down. ref SDS 11 0966
211291 -  ..
211292 - Wayne explained that, during construction of Broadwater Dam in 1988,
211293 - DNRC discovered that SDS was effective for getting the work done
211294 - according to requirements by capturing the context of daily
211295 - communications.  It turned out that a lot of details became important
211296 - later that didn't seem important at the time people throw things away,
211297 - or elect to avoid writing things down.
211299 -  ..
211300 - Wayne explained that Walt was not favorably impressed by this
211301 - explanation of using SDS on the job.
211303 -  ..
211304 - Walt feels SDS is creating a lot of unnecessary paperwork, and that
211305 - Welch should focus on preparing the State's claims against Voith and
211306 - Tudor based on all the documents in DNRC files, and so should not be
211307 - involved in details going on now.
211309 -  ..
211310 - Wayne indicated that successful claims require details in relation to
211311 - contract provisions, and these are in the SDS record from 1988, which
211312 - is why DNRC called Welch back.
211314 -  ..
211315 - Walt wants Welch to get what ever is needed from the job record, and
211316 - leave current management alone.
211318 -  ..
211319 - Wayne explained that for DNRC to be successful, continuing conduct is
211320 - a major factor.  SDS ensures a record showing DNRC followed the
211321 - contract, and that others did not.
211323 -  ..
211324 - Wayne indicated that Walt feels DNRC is doing a good job, but Voith
211325 - and Tudor are hampering progress.  He believes SDS paperwork is
211326 - unnecessary, and noted that DNRC does not use SDS for anything else.
211328 -  ..
211329 - I mentioned concern that only Wayne and Sarah know how SDS works, and
211330 - that this can seem in the beginning strange, intimidating and
211331 - unnecessary, as Walt has evidently complained to Wayne.
211332 -
211333 -
211335 -  ..
211336 - SDS Enables New Way of Working with "Intelligence"
211337 - Litigation and Cliams Management Aided by SDS Support
211338 -
211339 - Wayne said he has advised Walt and everybody at DNRC that Welch uses
211340 - SDS to provides a special kind of work, which DNRC needs to close out
211341 - the Broadwater Dam project.
211343 -  ..
211344 - SDS is used to capture the record of daily work, similar to Walt's
211345 - practice of keeping good survey notes, per above. ref SDS 0 RV7M  SDS
211346 - enables analysis to discover correlations and implications in relation
211347 - to project history and objectives that people often overlook, causing
211348 - misunderstanding, disputes, conflict, loss and emotional anguish.  The
211349 - SDS record guide decisions to reduce costs and expedite completion by
211350 - getting things done correctly.  This helps avoid litigation by helping
211351 - everybody (contractor, engineer, State) keep daily work lined up.  If
211352 - litigation becomes necessary, then the record supports recovery at
211353 - minimum cost because discovery and the connections to relevant
211354 - authority are already largely accomplished.
211355 -
211356 -      [On 920128 this did not work as well as we hoped. ref SDS 6 3354]
211358 -       ..
211359 -      [On 920210 DNRC staff reject SDS. ref SDS 7 1194]
211361 -       ..
211362 -      [On 920714 Wayne reports DNRC feels Welch did not perform agreed
211363 -      services. ref SDS 8 9727]
211365 -       ..
211366 -      [On 010725 Wayne submits evaluation of SDS based on 10 year
211367 -      experience. ref SDS 12 WJ7L  Comments on skills and
211368 -      implementation issues. ref SDS 12 03M6
211369 -
211370 -
211371 -
211372 -
211373 -
211374 -
211375 -
211376 -
2114 -

SUBJECTS
Voith Contract Closeout
Schedule for Closeout, General
Contract, 910915 (DNRC
#WE-WC-325)

2406 -
2407 - Objective
240801 -  ..
240802 - Mentioned my memo to Sarah on having a planning meeting for closing
240803 - out the Voith contract, and that I would like him to participate for
240804 - the reasons at ref SDS 3 line 69.
240806 -  ..
240807 - Wayne said he would be willing to do this; we just have to fit it
240808 - around his schedule.
240809 -
240810 -
240811 -
2409 -