CONTACTS 

SUBJECTS
Paradigm Shift Relentless Pressure Exposure Experience SDS Intelligen
Intranet SDS Records Turn on Lights for Working Intelligently
Progress Approve SDS and Other Software for Use by M&S to Capture O
Follow Up Planned for Repetitive Reminder on Approving SDS Requires P
SDS Use on Project Draft Letter for Gary to Submit to Steve Bruce

0907 -
0907 -    ..
0908 - Summary/Objective
0909 -
090901 - Follow up ref SDS 17 KL9G, ref SDS 15 NB70.
090902 -
090903 - Developed ideas for proactive management to accomplish M&S objectives
090904 - for organizational memory and lessons learned, ref SDS 0 G180,
090905 -
090906 -
090907 -
090908 -
090909 -
090910 -
090912 -  ..
0910 -
0911 -
0912 - Progress
0913 -
091301 - Mentioned to Gary the other day that draft ideas would be submitted
091302 - for notifying M&S management about continuing SDS, as a proactive
091303 - measure to overcome difficulty performing action items, reviewed on
091304 - 040203. ref SDS 15 1W7F  This performs action item on 040216.
091305 - ref SDS 17 KL9G and ref SDS 17 G13N
091307 -  ..
091308 - Therefore, the strategy is to shift the burden from trying to move the
091309 - machinery of bureaucracy to act, to instead place the bureaucracy in
091310 - the position of having manage another action item.  The last time this
091311 - took 5 months.  If we can buy another 5 months, perhaps the thing will
091312 - go away, because it will be out of sight out of mind, providing time
091313 - for the seeds of understanding about the power of knowledge to grow
091314 - strong enough to flourish.  We seem to be close, but who knows?
091316 -  ..
091317 - The threshold question is whether there is a rational basis in the
091318 - record to interpret events since 040116 as having responded reasonably
091319 - in the context of resuming use of SDS without further interaction with
091320 - the bureaucracy???  Can the local guys be provided sufficient cover to
091321 - get what they want, ref SDS 0 G180, without incurring undue risks???
091322 - Typically, the solution lies in the interpretation of original notice
091323 - and in crafting a reply notice of compliance within a framework that
091324 - accommodates desired results.
091326 -  ..
091327 - Relevant background shows...
091328 -
091329 -        Concern was raised about
091330 -        ensuring software used on
091331 -        company computers will not
091332 -        cause harm........................ 040115, ref SDS 12 0F69
091334 -         ..
091335 -        M&S management responded to
091336 -        concerns raised by notifying
091337 -        that project work was stopped
091338 -        using SDS pending review of
091339 -        concerns.......................... 040116, ref SDS 13 0001
091341 -         ..
091342 -        M&S management made assignments
091343 -        to perform timely review as
091344 -        promised and required to
091345 -        carry on the work................. 040116, ref SDS 13 4L64
091347 -         ..
091348 -        Gary reviews requirements for
091349 -        software use on the project in
091350 -        letter to Paul.................... 040122, ref SDS 14 0001
091352 -         ..
091353 -        Bruce notifies Gary to
091354 -        expand support for
091355 -        organizational memory............. 040203, ref SDS 15 N03C
091357 -         ..
091358 -        Gary notifies staff SDS
091359 -        required to produce work
091360 -        product for organizational
091361 -        memory............................ 040209, ref SDS 16 0001
091362 -
091364 -  ..
091365 - This record complements research in the annual review on 040102,
091366 - ref SDS 11 UO6T, shows people care about two things...
091367 -
091368 -    1.  Organizational memory to support the project that solves the
091369 -        problem Bruce reported on 030830, when he explained the need
091370 -        for support to manage an effective system of lessons learned.
091371 -        ref SDS 6 TY9H
091373 -         ..
091374 -    2.  Someone with professional skills and tools to provide
091375 -        organizational memory rather than rely on traditional practice
091376 -        (evolved over past 30 years) of everyone using their own notes,
091377 -        which devolves into chaos, delay, loss, conflict, crisis and
091378 -        calamity, as Gary reported on 011006, ref SDS 3 O99K, by
091379 -        Kissinger on 940609, ref SDS 1 4238, USAFIT on 970707,
091380 -        ref SDS 2 0108, etc., etc., etc....
091382 -  ..
091383 - The only issue is whether tools like SDS are needed?  If so, there is
091384 - ample support in the record to resume use; if SDS support has morphed
091385 - into unnecessary overkill, then we should move on, as we have done in
091386 - the past. (see case studies on 030830 supporting Bruce's lesson
091387 - learned on past failures. ref SDS 6 O44H)
091389 -  ..
091390 - It may be that Gary's strong writing and leadership skills meet
091391 - requirements for notes of meetings, and that using familiar tools and
091392 - methods is more comfortable than taking on the establishment to
091393 - provide organizational memory.  We don't want incessant harping about
091394 - SDS to become a distraction at a time when everybody needs to
091395 - concentrate on using tools and methods people like, since that will
091396 - take a lot of concentration, as Bruce reported on 030830. ref SDS 6
091397 - TY9H
091399 -  ..
091400 - If there remains a need for SDS, then the record is sufficient to use
091401 - SDS, based on the following reasoning....
091403 -  ..
091404 - On 040116 an interpretation of verbal direction based on another
091405 - verbal exchange led to removing SDS from Gary's computer, rather than
091406 - submit a letter to review options and develop an action plan to
091407 - address a new issue. ref SDS 13 4L5J
091409 -  ..
091410 - Later in the day on 040116 there was further verbal discussion and
091411 - interpretation resulted in modifying the first understanding with
091412 - subsequent action to restore part of SDS for organizational memory
091413 - because the people who ordered removal of SDS valued this work product
091414 - more than they were concerned about whatever may have been said in a
091415 - telephone call.  This action was justified based on a determination by
091416 - M&S staff that SDS work product is merely ascii text files that cannot
091417 - harm company systems.
091419 -  ..
091420 - At this point, initial impressions and conduct were modified to result
091421 - in continued use of SDS work product under SDS directories that were
091422 - viewed as too valuable to treat with a blanket application of
091423 - discussions with another department.  Whatever the perception of the
091424 - merits and grounds for a request to handle software in some way or
091425 - another, which was seen at the time as vague, ref SDS 0 G193, they
091426 - were not sufficient to prevent the group from performing the M&S
091427 - mission, otherwise Gary would not have been asked to restore SDS
091428 - records for project use.  One value was balanced against another, one
091429 - policy against another.
091431 -  ..
091432 - This conduct indicates that the mission is the paramount criteria on
091433 - using tools and methods.
091435 -  ..
091436 - Bruce's directive on 040203 for Gary to resume doing what Gary is
091437 - "famous for," by generating more SDS work product to maintain
091438 - organizational memory is an implied order to take the necessary steps
091439 - to carry out that order by resuming use of SDS.
091441 -  ..
091442 - In the same way, that Steve clarified direction on 040116 ordering
091443 - that SDS work product be restored to serve the interests of the
091444 - project to perform the mission, Bruce's order a few weeks later for
091445 - Gary to resume producing SDS work product equally requires restoring
091446 - the rest of the SDS program to produce more work product requested.
091448 -  ..
091449 - While people may quibble about fine points of distinction, the fact
091450 - that the situation began with flexible interpretation that was later
091451 - modified leaves room for responding reasonably in order to solve the
091452 - problem reported by Bruce on 030830. ref SDS 6 TY9H  The magnitude of
091453 - resistance to overcome against a solution, see 040203, ref SDS 15
091454 - E44K, requires strong, proactive management planned on 030123.
091455 - ref SDS 4 2E3O
091457 -  ..
091458 - Gary's notice on 040209 might have been stronger, but given the
091459 - pressures of organizations, reported on 040203, ref SDS 15 E44K, this
091460 - may be the most that can be expected in the way of proactive notice
091461 - for internal management that Gary is resuming use of SDS.
091463 -  ..
091464 - At this remove, M&S research has found that SDS work product is not
091465 - harmful to company assets, and further research has shown that the SDS
091466 - program merely produces ascii files and creates directories, which are
091467 - equally of no harm, in the same way that the Microsoft "dir" command
091468 - that is on every company computer is not in any way harmful.
091470 -  ..
091471 - Let's try this letter per analysis above, ref SDS 0 G180, with the aim
091472 - to drop SDS back below the radar...
091473 -
091474 -    Steve,
091475 -    [copy to Bruce and Paul, maybe Dave, maybe Gil]
091477 -     ..
091478 -    Following up my letter the other day on Feb 9, ref SDS 16 0001,
091479 -    confirming Bruce's request a week earlier on Feb 2 to resume
091480 -    production of organizational memory, ref SDS 15 NB6G, after a
091481 -    hiatus on Jan 16, ref SDS 13 0001, recommend that M&S send an
091482 -    update on the prior notice to the company, saying...
091483 -
091484 -
091485 -                           *************
091487 -        ..
091488 -       This updates our letter on Jan 16 notifying M&S responded to
091489 -       concerns about software.  M&S has now investigated and found
091490 -       that software essential for our mission presents no concern of
091491 -       any kind, and that all operational matters continue to be
091492 -       closely monitored.  Since the mission of M&S is to investigate
091493 -       software for our customer, we feel comfortable going forward,
091494 -       based on customer requests for more of this support.  If the
091495 -       company has additional information, please submit for further
091496 -       review.  In the meantime, M&S is using all of the tools needed
091497 -       for the mission and in a manner consistent with policy to
091498 -       support the customer.
091499 -
091500 -                       ****************
091502 -     ..
091503 -    [...continuing letter to Steve...]
091505 -     ..
091506 -    Sending remarks along these lines back up the chain of command,
091507 -    will satisfy protocol for placing the burden of notice on others if
091508 -    anyone wants us to do something other than perform the mission.
091510 -     ..
091511 -    Based on the foregoing, unless notified differently, I will
091512 -    continue using SDS per guidance to restore and expand SDS support
091513 -    for organizational memory, which Bruce raised last year on Aug 30,
091514 -    citing the need to ensure that "lessons learned" are routinely
091515 -    captured. ref SDS 6 TY9H  About that time, a few weeks later on
091516 -    September 11, you asked for feedback on technology to solve the
091517 -    problem that Bruce feels threatens project success. ref SDS 7 HA6I
091518 -    Unfortunately, I have been so busy, like everyone else, turning out
091519 -    the work that there has not been time to respond directly until
091520 -    today.
091522 -     ..
091523 -    It was great to hear on February 3rd that people are feeling more
091524 -    comfortable now with routine capture of the record, ref SDS 15
091525 -    NB6G, which Paul noted on Dec 1st has proven to be an important
091526 -    concept. ref SDS 8 IR4V  Therefore, at a convenient time, I feel
091527 -    there should be staff review on experience using SDS the past year
091528 -    to address questions on how enhanced command and control of the
091529 -    work enables routine intelligence on the job, and what additional
091530 -    support might be needed to fully realize the goal for applying
091531 -    CFISR to perform our mission of delivering CFISR to the customer,
091532 -    as Bruce discussed on Jan 21, 2003. ref SDS 4 2E3O
091534 -     ..
091535 -    Paul has indicated the next step is getting links in SDS records
091536 -    active on our intranet; you brought this up, as well, on 031211.
091537 -    ref SDS 9 5U6J  Links greatly leverage the growing asset of
091538 -    organizational memory; and, so, rather than helping just one person
091539 -    using SDS, an intranet will light up the links to help everyone
091540 -    stay on the same page with instant access to "intelligence" for
091541 -    working action items and doing our research.  This may be what the
091542 -    Army had in mind during the meeting on 030828, when we were asked
091543 -    to get project history up and running online. ref SDS 5 SE7L
091545 -     ..
091546 -    Just let me know, and I will be sure to bring up discussion of an
091547 -    intranet at the next staff meeting.
091549 -     ..
091550 -    Thanks.
091552 -     ..
091553 -    Gary
091555 -  ..
091556 - Hopefully, this will get the ball rolling, and provide opportunity to
091557 - cite foundational documents on meeting CFISR objectives for command
091558 - and control, communication, computers, intelligence, surveillence and
091559 - reconnance.
091561 -  ..
091562 - Submitted following letter to Gary saying...
091563 -
091564 -    1.  Subject: Draft Letter on Using SDS
091565 -        Date: Mon, 23 Feb 2004 05:47:16 -0800
091566 -        From: Rod Welch
091567 -        To: "EXT-Johnson, Garold L"
091569 -         ..
091570 -    2.  Gary,
091571 -
091572 -        Following the lead in your letter on 040209, ref SDS 16 0001,
091573 -        here is a draft you can consider for nudging the system along
091574 -        to get your "wheels" back online. ref SDS 0 CM95
091576 -         ..
091577 -    3.  I'm sure you can come up with something better, but having a
091578 -        template may help get things moving again.  This might just be
091579 -        ignored like your letter on 040209, or it may turn on a light
091580 -        of discovering what "organizational memory" means in relation
091581 -        to command and control of the work.  Got my fingers crossed...
091583 -         ..
091584 -    4.  On another matter, made another improvement that upgrades
091585 -        confidentiality. ref SDS 18 0001
091587 -         ..
091588 -    5.  My records and updated program code is on the web.
091590 -         ..
091591 -    6.  Thanks.
091593 -         ..
091594 -    7.  Rod
091595 -
091596 -
091597 -
091598 -
091599 -
091600 -
091601 -
091602 -
091603 -
091604 -
091605 -
0917 -