CONTACTS 
0201 - Bootstrap Institute                  510 713 3550
020101 - Mr. Henry van Eykan; Webmaster =450 562 9618
020102 - vaneyken@sympatico.ca

SUBJECTS
Knowledge Culture Transition from Information Culture
Knowledge Different from Information IT Different from KM
Difficult KM Hard to Design, Not Understood
Customers Educate Experience Self-evident Benefits
Common Sense Dilemma 20 Min - 1 Hour Pilot Test, Knowledge Pays Off Days, Weeks, Mont
Core Capability KM Not Understood, Eric Armstrong
Ontology Pandaora's Box of Complexity, Jack Park
KM Hard to Uderstand Requires Experience for More than 20 Minutes
Counterintuitive KM Design Architecture Human Thought Requires Experi

3211 -    ..
3212 - Summary/Objective
3213 -
321301 - Follow up ref SDS 71 0000, ref SDS 68 0000.
321302 -
321303 - Submitted ref DIT 1 0001 to the project team, responding to Paul
321304 - Fernhout's letter, ref DRP 1 0001, reviewed on 001130, ref SDS 71
321305 - F26K, submitting an article that reports IBM is delaying release of
321306 - Raven, which was intended to be a KM program based on IBM's Lotus
321307 - Notes. ref OF 4 0001
321308 -
321309 - Explain IBM's setback provides more evidence that KM is difficult to
321310 - accomplish. ref DIT 1 7P6F  IBM noted in a meeting on 941114 that SDS
321311 - combines key technologies to improve management. ref SDS 4 5380
321312 -
321313 - IBM paid $4B to get Lotus Notes, hoping it could accomplish SDS
321314 - capability, ref SDS 7 6006, and has since learned this was a mistake,
321315 - because KM requires a counterintuitive design, that only SDS has
321316 - developed. ref DIT 1 IR6N
321317 -
321318 - People need to use SDS in order to understand KM and learn how to
321319 - create better tools, ref DIT 1 RS7K, as called out in the proposal on
321320 - 001121, ref SDS 65 XU8I, which offers a way for the DKR team to use
321321 - SDS, ref DIP 8 014P, because SDS delivers on the promise of anytime,
321322 - anywhere "intelligence." as mentioned by Doug Engelbart on 001027.
321323 - ref SDS 52 XV6F
321324 -
321325 -      On 001116 Jack Park reported anyone can do KM manually, but SDS
321326 -      does it automatically. ref SDS 62 0001
321327 -
321328 -      [On 010205 Alon Schwarz reports BrowseUp is counterintuitive,
321329 -      OHS/DKR team plans to develop independently. ref SDS 77 K3RJ
321330 - ..
321331 - There is a big hurdle of getting people to use SDS, because SDS
321332 - makes good management easier, so it takes less diligence, as reported
321333 - on 000926, ref SDS 42 004M, and later supported by Jack Park in a
321334 - letter on 001116. ref SDS 62 0001, because adding intelligence to
321335 - information produces knowledge. ref DIT 1 PF8K  However, it seems like
321336 - people want technology to make bad management successful, reported on
321337 - 001102. ref SDS 53 RF7M  The desire for "feel good" management so we
321338 - can do whatever we want at the moment, is overwhelming.  Compare for
321339 - example information from 911123, ref SDS 2 1331, with recent comments
321340 - by DKR contributor on 001012. ref SDS 47 B4P2
321341 -
321342 -     [On 001207 economic downturn focuses attention on need for more
321343 -     productive tools and methods the improve comptency. ref SDS 76
321344 -     0001
321345 - ..
321346 - Technology cannot make bad management successful. ref DIT 1 5E9L
321347 - Drucker points out that favorable market conditions buy off poor
321348 - management for awhile, as has occurred in the IT sector.  But,
321349 - inevitably, the quality of management is the only lasting security for
321350 - enterprise. ref SDS 3 1504
321351 -
321352 - Over time, a strong business model, a grand strategy, people skills,
321353 - powerful technology, none of these can make bad management successful.
321354 - ref DIT 1 XG4I  Just as the rewards of using SDS to accomplish good
321355 - management are deferred, explained in the letter on 001004,
321356 - ref DIP 5 MH6J, and so make it emotionally challenging to take up in
321357 - good times, so, too, the damage of poor management can be put off for
321358 - awhile.  But, each scenario eventually creates a powerful reality that
321359 - cannot be ignored, as seen from recent trends in the market, and cited
321360 - by Andy Grove in his book, reviewed on 980307. ref SDS 11 6148
321361 -
321362 -     [...in another record producing products that improve productivity
321363 -     is the only lasting way to improve earnings. ref SDS 75 0001
321364 -
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321366 -
321367 -
321368 -
321369 -
321370 -
321371 -
321372 -
321373 -