CONTACTS 
0201 - Armstrong Consulting                                                                                                                                               O-00000767 0101
020101 - Mr. Eric Armstrong                                                                                                                                               O-00000767 0101

SUBJECTS
Give Up on KM, 000615
Knowledge Requires Experience, Accuracy from Continual Refinement
Delimma Need Savings Do Not Drive Demand KM Due to Deferred Rewards
Time KM Dilemma Immediate Response in Conversation, Reflection Deferred  eward, 00072
Evaluate Market Conditions
Cost/Benefit, Fear, Faith Deferred Rewards Hard to Grasp
Deferred Rewards Risky May Not Occur Due to Intervening Events

3009 -
3009 -    ..
3010 - Summary/Objective
3011 -
301101 - Follow up ref SDS 97 0000, ref SDS 95 0000.
301102 -
301103 - Associated Press reports today....
301104 -
301105 -
301106 -                 U.S. House Passes Tire Legislation
301107 -
301108 -
301109 - WASHINGTON (AP) - Auto industry officials could be sentenced to up to
301110 - 15 years in prison for hiding fatal safety problems from government
301111 - regulators under a bill that passed the House early Wednesday.
301112 - ref OF 4 SI7F
301113 -
301114 - Public outrage over the deaths of 101 Americans and the injury of more
301115 - than 400 others using Firestone tires sped the bill through the House
301116 - in less than two months, despite opposition from the powerful auto
301117 - industry and other business groups. ref OF 4 ST7J
301118 -
301119 - This supports the letter to the DKR project, ref DIP 8 TD7F, on 001004
301120 - explaining importance of diligence, ref SDS 97 B7Z4, which was raised
301121 - on 000926 about whether there is enough for SDS. ref SDS 94 004M
301122 -
301123 - It shows there is a demand for diligence to align daily work with
301124 - requirements, which can be met with SDS by using less diligence, as
301125 - reported in the letter, ref DIP 7 Y14G, on 000926. ref SDS 94 6Q6J
301126 -
301127 - A second article says Firestone plans to improve management to correct
301128 - tire defects. ref OF 5 898I
301129 -
301130 - Firestone will improve communication. ref OF 5 S87J
301131 -
301132 - Cost to correct lack of alignment between the work and requirements is
301133 - projected to be $450M. ref OF 5 249J
301134 -
301135 - The survival of the company is reported at risk. ref OF 5 IE4G
301136 -
301137 -     On 000822 Intel reported management mistakes. ref SDS 77 019R
301138 -
301139 -     On 991227 national initiative reduce medical mistakes, ref SDS 26
301140 -     0889, that cost $2B annually.
301141 -
301142 -     On 991001 NASA mistakes cost $128M, and cancellation of Mars
301143 -     program. ref SDS 21 0001
301144 -
301145 - Cause of automobile accidents due to tire failures is disputed.  Ford
301146 - claims there's a defect in the tires and nothing is wrong with its
301147 - vehicles; Bridgestone/Firestone says the tires are fine, but that the
301148 - automaker set tire pressure to be too low in order to try to prevent
301149 - rollovers. ref OF 5 8F6H
301150 -
301151 -      This aligns with problems at NASA reported on 991001. ref SDS 21
301152 -      0001
301153 -
301154 - "We can debate over cause and responsibility, about who knew what and
301155 - when. But that does not change the fact that these accidents happened
301156 - and we at Bridgestone/Firestone will remember this our entire lives,"
301157 - Lampe said. ref OF 5 EF6M
301158 -
301159 -
301160 -
301161 -
301162 -
301163 -
301164 -