CONTACTS 
0201 - Van Kasper & Company               415 391 5600 fax 397 2744
020101 - Mr. Dale L. Ames
020102 - Private Brokerage =800 652 1747

SUBJECTS
Communications, Feedback
Communication 90% Manager's Time
New World Order
Feedback Metrics Meeting Notes Improve
Align Communications, Testing Metrics
Feedback Accuracy Metrics Listening
Send product information, requesting give
Computers Have Not Improved Productivity
Imploding Management, Fewer People Chasing
Productivity IT Declined Last 10 Years Info Highway Requires Ergonomi
Productivity Reduced by Information Overload

1713 -    ..
1714 - Summary/Objective
1715 -
171501 - Follow up ref SDS 4 3095, ref SDS 5 0860.
171502 -
171503 -
171504 - Executive Has No Time to Think
171505 - No time to Say Hello, Good-by, I'm late, I'me late...
171506 -
171507 - I explained the presentation by Roger Bush at the PMI meeting last
171508 - Wednesday.  Roger related a discussion with an executive at Charles
171509 - Swab & Company who complained there so many meetings, people do not
171510 - have time to think, ref SDS 4 2139.
171511 -
171512 - I asked Dale if he has this same sense?  Do others voice this same
171513 - concern?
171514 - ..
171515 - Dale said informtion overload is a growing problem.
171516 -
171517 - He said there is too much information to absorb in meetings, calls and
171518 - documents.  It crowds out time for careful planning and analysis to
171519 - make good use of the information being received and sent.
171520 -
171521 - I asked if calls and meetings with CEOs to to evaluate financial
171522 - strength, and prospects for future performance, show a sense that
171523 - information overload is a pervasive problem, as reported in the
171524 - professional event on 970911? ref SDS 4 3479
171525 - ..
171526 - Dale said the problem of people not having enough time to think
171527 - is expressed more and more by top people.  He said everybody feels
171528 - uneasy about it, but nobody has a solution.
171529 -
171530 -    [On 001207 productivity, earnings and stock prices decline because
171531 -    too many people are having too many problems. ref SDS 8 V54M
171532 -
171533 - I mentioned the report from the U.S. Army Corps of Engineers on
171534 - Communication Metrics that describes a way to convert information into
171535 - useful knowledge.  They call it "business intelligence" in the report.
171536 - ref DRP 2 6172
171537 -
171538 - Dale requested a copy of the report.
171539 -
171540 -    Following the call, submitted USACE report, ref DRP 2 6172, via
171541 -    ref DIT 1 0001, linked to this record.  Included copy of the
171542 -    article on Roger Bush's presentation to PMI. ref OF 1 0001
171543 -
171544 -        [On 970917 delivered Com Metrics report. ref SDS 6 0001
171545 -
171546 -
171547 -  ..
171548 - Article Says IT Has Not Improved Productivity
171549 -
171550 - Dale said there is growing evidence that Information Technology (IT)
171551 - is hampering productivity by tying everybody up with endless email
171552 - that does not add value comensurate with time invested.  Dale asked if
171553 - I saw the article in the 970915 issue of Computerworld on page 92 that
171554 - provides analysis showing that computers have yet to make compaines
171555 - more productive.
171556 -
171557 - Advised of not having seen it, but that Dale's explanation aligns with
171558 - New World Order... article developed on 950812, ref SDS 3 2541, and it
171559 - shows lack of progress from 921014, when Jim Manzi, then CEO of Lotus
171560 - Development Corporation, reported IT does not improve productivity,
171561 - ref SDS 1 8399  Tom Landauer explained why computers do not improve
171562 - management productivity in his book "The Trouble with Computers."
171563 - reviewed on 950710. ref SDS 2 1222
171564 -
171565 - Dale said he will send me the article.
171566 -
171567 -     [On 970919 received the article, ref SDS 7 2064.]
171568 -
171569 -
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171574 -
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1717 -