CONTACTS 
0201 - Van Kasper & Company               415 391 5600 fax 397 2744
020101 - Mr. Dale L. Ames
020102 - Private Brokerage =800 652 1747

SUBJECTS
Communications, Feedback
Sales discussions, Obtain Names of Prospects
Automated Notebook
Organize Information Librarian Creates
Information Retrieval on Computer

1107 -    ..
1108 - Summary/Objective
1109 -
110901 - Follow up ref SDS 3 0000, ref SDS 1 3095.
110902 -
110903 - Delivered the report on Communication Metrics issued by the U.S. Army
110904 - Corps of Engineers, ref DRP 2 6172, per Dale's request yesterday.
110905 - ref SDS 3 V35L
110906 -
110931 - ..
110932 - Dale read the first few pages of the report on Communication
110933 - Metrics issued by the U.S. Army Corps of Engineers. ref DRP 2 6172
110934 -
110935 - Dale feels a major advantage of SDS, which supports Communication
110936 - Metrics, is providing organizational memory, and making it easy to
110937 - retrieve.  Dale said people get so much information, no one has time
110938 - to organize it, and so relevant information cannot be obtained when
110939 - needed, reflecting the article he cited yesterday, about the failure
110940 - of technology to improve productivity. ref SDS 3 9566
110941 -
110942 -      [On 000709 Bill DeHart reported that experience using SDS at PG&E
110943 -      shows it makes information more useful by providing better
110944 -      organization than other technologies. ref SDS 4 0784
110945 -
110946 - I explained this is why people hate lawyers.
110947 -
110948 - When there is a problem, lawyers are paid to "discover" information
110949 - that nobody had time to find, when it was needed, and then it turns to
110950 - be relevant to failed decisions.  Nobody is paid to provide the
110951 - organization that converts information into useful organizational
110952 - memory in order to make investment in IT productive.  As a result,
110953 - growth of IT compounds complexity, which overwhelms span of attention,
110954 - and so failure occurs.
110955 -
110956 - Dale read Marc McGovern's comment in appendix A of the report by the
110957 - US Army Corps of Engineers, ref DRP 2 14F7, and noted that Marc
110958 - confirms Dale's impression that SDS solves the Information Management
110959 - problem by enabling people to find what is needed in time to use it.
110960 - ref DRP 2 1877
110961 -
110962 - About this time, a fire alarm went off in the building and there were
110963 - instructions from the building management for everyone to move down 4
110964 - floors.  This disrupted our meeting.  Someone eventually clarified the
110965 - instruction that only people on the top floor were required to move
110966 - down 4 floors, so we did not actually move, but everyone got ready and
110967 - this clogged the halls and the lobby.
110968 -
110969 - We decided to go to lunch.
110970 -
110971 - Walked over to a small restraunt a few blocks from Dale's building on
110972 - California and Montgomery.  Got a seat an an outside table because the
110973 - weather was sunny and warm.
110974 - ..
110975 - Dale commented that it is nice to know someone is working to
110976 - improve management.  Everyone is so busy, there isn't enough time to
110977 - really think about issues explained in the Communication Metrics
110978 - report.  He said Roger Bush had it right saying people do not have
110979 - time to think these days, and this leads to problems. ref SDS 1 3479
110980 - ..
110981 - Dale was kind in saying that someday the world will discover Rod
110981 - Welch and all the work to make management more productive will begin
110981 - paying off.  He said the basic idea of developing a role for analysing
110981 - communication is attractive, based on his experience using analysis
110981 - for managing stocks.  Dale feels it is hard to help executives, who
110981 - are always trying to cut cost, to recognize that investing
110981 - intellectual capital saves time and money.  This is hard even for
110981 - people who make a living investing.
110989 -
110990 -
110991 -
110992 -
110993 -
110994 -
110995 -
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110997 -
110998 -
110999 -
111000 -
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1111 -
1112 -