THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: August 12, 1995 12:22 PM Saturday; Rod Welch

Revise NWO article for PMI publication.

1...Summary/Objective
.....Eric Jenett - Better Productivity, Meetings
.....Feel Good Management Slippery Slope to Murphy's Law
2...Modern Project Management
3...Automated Integration
4...Leadership Broader Vision
5...Three (3) New Tools for NWO
6...Traceability & Continual Learning
.....Case Studies
7...Organic Subject Structure
8...Gilder's Law of the Microcosm Explains Organic Subject Structure
9...Poetry and Alphabet
10...Binary Structures Leverage Power of Cognition
11...Introducing New Technology
......Communication Engineer - Scribe
12...Knowledge Creep - Truth is a Moving Target Due to Meaning Drift
13...Management Imploding
14...Information Highway Compounds Impact of Error
.....Calamity from Knowledge Creep and Meaning Drift
15...Downsizing/Reengineering Compounds Information Gridlock


..............
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CONTACTS 

SUBJECTS
Writing for Publication
New World Order needs old time "religion"
Museum, Communication Manager Takes
Communication Manager Invests Time to Go to
Meetings Unproductive, Need Time to Figure
Traceability to Original Sources Metric
History is Critical
NWO Book (uses manual language)
Meetings Poor Productivity Need Com Metrics

1911 -
1911 -    ..
1912 - Summary/Objective
1913 -
191301 - Follow up ref SDS 27 8499.
191302 -
191303 - Created new version of NWO paper, ref OF 3 0001 incorporating recent
191304 - analysis to the goals of POIMS and Communication Metrics. This
191305 - explains Communication Metrics better from the standpoint of
191306 - traceability and continual learning.
191308 -  ..
191309 - Many of the ideas added to the paper are developed from review of ISO
191310 - 10006 summarized in the meeting with Pac Bell at ref SDS 32 8401.
191311 -
191312 -     [On 950822 incorporated ideas from reviewing Morris' comments. see
191313 -     ref SDS 34 0000]
191314 -
191315 -     [On 980114 major revision to develop limited span of attention and
191316 -     other cognitive science ideas. ref SDS 54 0000]
191317 -
191319 -  ..
1914 -
1915 -
1916 - Analysis
1917 -
191701 - Used the trip to the Salt Lake museum ref SDS 21 8403, to build the
191702 - idea that history is important to successful communities, ref OF 4
191703 - 6221  Tied this to ideas developed on 950721 about traceability
191704 - ref SDS 30 1740, and continual learning, ref SDS 30 2846, ref OF 3
191705 - line 61, which were developed from the review of new PMBOK Guide and
191706 - ISO 10006 standards.
191708 -  ..
191709 - Incorporated at ref OF 3 line 32, ideas on business communications
191710 - from review of Eric Jenett's PMI article on the origins of PMI,
191711 - ref SDS 11 9455, ref SDS 11 5005, where he says more productivity is
191712 - needed from meetings, and ref SDS 11 2290.
191713 -
191715 -      ..
191716 -     Eric Jenett - Better Productivity, Meetings
191717 -
191718 -     Drew from ref OF 3 line 40, on purpose of PMI to develop common
191719 -     terminology and techniques to improve communication, ref SDS 31
191720 -     8118, and at ref SDS 11 2290.
191721 -
191722 -     I am taking Mr. Jenett's call for better productivity from
191723 -     meetings to apply to the general idea of "management
191724 -     productivity," since the same issues arise for calls, documents
191725 -     and e-mail, that occur with meetings which he mentions
191726 -     specifically.
191728 -      ..
191729 -     Problem of meetings is in the paper at ref OF 3 line 127, showing
191730 -     people are not prepared, nobody remembers anything the same way,
191731 -     so there is a lot time wasted arguing, nobody can remember what
191732 -     was considered or how it relates to other sources.  People cannot
191733 -     follow up, because people can only align understandings for about
191734 -     a minute.  The result is poor use of mental capacity to make
191735 -     judgements which people are otherwise good at.  So, by increasing
191736 -     the ability to remember accurately, this should make better use of
191737 -     human mental ability to make judgements.
191738 -
191739 -
191740 -
191741 -
1918 -

SUBJECTS
Feel Good Management - Social Constraints
Slippery Slope to Failure, Not Enough Time
False Knowledge from Meetings & Calls Need

2805 -
280601 -      ..
280602 -     Feel Good Management Slippery Slope to Murphy's Law
280603 -
280604 -     Worked this into the text at ref OF 4 7490, to solve problem of
280605 -     improving meetings.  Also use it for explaining "false knowledge,"
280606 -     ref OF 4 9691  It was originally defined on 911123. ref SDS 5 1331
280607 -
280608 -     Limited time greases slippery slope of feel good management under
280609 -     the guise of expediting. ref OF 4 7490
280611 -      ..
280612 -     Leads to Murphy's Law. ref OF 4 9449
280613 -
280614 -        [See later support on miscommunication causing organizations to
280615 -        implode on themselves per ref SDS 42 5004.]
280616 -
280617 -        [See paper for USACE on cost savings from Communication Metrics
280618 -        on 971001, ref SDS 52 2464, received on 971008 ref SDS 53
280619 -        7552.]
280620 -
280621 -
280622 -
280623 -
2807 -

SUBJECTS
Project Management Trends, Changes,
Modern Project Management (MPM)
Cost, Schedule, Communications - Enterprise

3205 -
320601 -  ..
320602 - Modern Project Management
320603 -
320604 - NWO cites Fran Webster's explanation on 930929 of Modern Project
320605 - Management, ref SDS 9 6666, to correlate with Communication Metrics
320606 - that extends the power of automated integration applied to cost and
320607 - schedule control, ref OF 1 X16L, to communications, cited at Kerzner
320608 - lecture ref SDS 22 5093, and used at PG&E, ref SDS 23 4044.  I cite
320609 - Kersner at ref OF 3 line 284.
320610 -
320611 -     Initialy I considered defining Modern Project Management to
320612 -     include communications.  Later, however, I commented at
320613 -     ref OF 3 line, 290, on the difficulties posed by segmenting
320614 -     Project Management based on time using "Modern." So, I softened
320615 -     this connection between Communication Metrics and Modern Project
320616 -     Management.
320618 -      ..
320619 -     This is still a good relationship since MPM is used to mean Cost
320620 -     and Schedule control, and communication control is by far the
320621 -     greatest source of improved productivity.  So effective MPM
320622 -     requires better communications.
320623 -
320624 -
320625 -
320626 -
3207 -

SUBJECTS
Automated Integration of Management Tasks
Automated Management
Technology Requires New Management Science
Leadership Broader Vision, Technology
Leaderhip Broader Vision Technology Alone Not Enough

4107 -
410801 -  ..
410802 - Automated Integration
410803 -
410804 - The real aim is to focus on the need to use automated integration by
410805 - whatever name, ref SDS 22 4302.  This is introduced at ref OF 3 line
410806 - 288.  It is explained conceptually at ref OF 3 line 314, and then
410807 - covered in the explanation of POIMS at ref OF 3 line 1046, ref OF 3
410808 - line 1272.
410809 -
410811 -  ..
410812 - Leadership Broader Vision
410813 - Three (3) New Tools for NWO
410814 -
410815 - Explained that technology alone cannot meet challenge of New World
410816 - Order, takes leadership with broader vision to use technology with
410817 - Management Science of Communication Metrics. Explained at ref OF 3
410818 - line 1008, NWO needs a couple of new things to help people accomodate
410819 - new demands...
410821 -       ..
410822 -   •  New management science................ Communication Metrics
410823 -   •  New Technology........................ POIMS
410824 -   •  New Tool.............................. SDS
410826 -      ..
410827 -     [On 960608 paper for Asilomar Conference describes executive
410828 -     mindset that presents obstacles to leadership. ref SDS 46 4884
410830 -      ..
410831 -     [On 970525 article proposing Project Office can support
410832 -     implementation, ref SDS 49 4700
410834 -  ..
410835 - Applied at ref OF 3 5155, explaination of communications see work at
410836 - ref SDS 28 line 124, and used experience from PMI NCC showing
410837 - executives reengineer by downsizing and then trying to hire people who
410838 - tell the truth, ref SDS 26 4543, when the real problem is that truth
410839 - is a moving target.  Need metrics and tools to use them.
410841 -  ..
410842 - Management science is explained in the NWO paper at ref OF 4 4224
410844 -  ..
410845 - Communication Metrics is presented as new management science.  It
410846 - supplements existing methods...
410847 -
410848 -      Management by Objectives (MBO)
410849 -      Total Quality Management (TQM)
410850 -      Quality Control
410851 -      Inventory Control
410852 -      Project Management
410853 -      Construction Managmenet
410854 -      Accounting
410855 -      Cost Control
410856 -      Time Management
410857 -      Schedule Control, Critical Path Method (CPM)
410858 -      Cost/Schedule Control System Criteria (C/SCSC)
410859 -      Records Management
410860 -      Filing
410861 -
410862 -
410863 -
410864 -
4109 -

SUBJECTS
Management Cycle/Learning Cycle
Case Studies, Continual Learning
Time Information Integrated Makes SDS

5005 -
500601 -  ..
500602 - Traceability & Continual Learning
500603 -
500604 - Developed at ref OF 3 line 52 and ref OF 3 line 124, references to
500605 - traceability and continual learning from review of PMBOK and ISO
500606 - 10006, ref SDS 30 2846, ref SDS 30 1740.  These are part of Welch
500607 - Management Method that converts information into knowledge.
500608 -
500609 -     Hansel and Gretel are used as an analogy to explain advantage of
500610 -     alignment in relation to using links, called "citations," in legal
500611 -     practice, as explained in NWO. ref OF 4
500613 -      ..
500614 -     Case Studies
500615 -
500616 -     I really view traceability and continual learning in management as
500617 -     correllary functions, ref SDS 30 6883.  Capturing the record and
500618 -     linking it up, which comprise traceability, make it possible to
500619 -     learn what happened to solve problems and avoid future
500620 -     difficulties by seeing what happened the last time an initiative
500621 -     was tried, i.e., past is prologue.  These are "case studies"
500622 -     analogous to the Bible and to case law cited in the paper.
500623 -     ref OF 4 JR4H
500624 -
500625 -         [See later review of Morris' comments on the value of case
500626 -         studies, ref SDS 35 4884.]
500628 -          ..
500629 -         [See integraton of ideas re "case studies" at ref SDS 36 2201
500630 -         and ref SDS 36 8402 on vision, experience, wisdom.]
500632 -          ..
500633 -         [Considered with Ross re religion at ref SDS 39 5730.]
500635 -          ..
500636 -         [See also Cal Tech seminar ref SDS 6 5692.]
500638 -          ..
500639 -         [See correlation to history at ref SDS 7 7344, ref SDS 7 7492]
500641 -          ..
500642 -         [See article on information entropy, ref SDS 50 0108.]
500643 -
500644 -
500645 -
5007 -

SUBJECTS
Gilder, Microcosm (Chip Industry)
Microcosm, Gilder
Organic Structure Control Lower Levels Yields Power Nuclear Industry,
Gilder Law of Microcosm
Gilder Law of Microcosm Explans DNA-like Structures Yield Exponentia

5607 -
560801 -  ..
560802 - Organic Subject Structure
560803 - Gilder's Law of the Microcosm Explains Organic Subject Structure
560804 -
560805 - Follow up ref SDS 29 3846.
560806 -
560807 - Applied power of microcosm, ref OF 4 5846 and ref OF 4 RUPW, reviewing
560808 - PMBOK and ISO 10006, on 950721. ref SDS 30 3291.
560810 -  ..
560811 - An example of need for greater control over daily details is the case
560812 - study at the Asilomar conference on 940611. ref SDS 13 8239
560814 -  ..
560815 - Organic subject structure is a flexible building block, like DNA, for
560816 - constructing meaning along a continuum, as explained in the record on
560817 - 890523, ref SDS 1 SQ5L, and later on 910221, ref SDS 4 RR5I  POIMS
560818 - makes a similar point about the flexible character of subject
560819 - identification that occurs along a continuum. ref OF 1 0367
560821 -  ..
560822 - On 930112 history of writing and dialog with a group of people on the
560823 - Internet organized as a Writer's Forum, explained the power of
560824 - alphabet technology, commonly called writing, as a means to improve
560825 - understanding. ref SDS 8 3443
560826 -
560827 -     [On 950927 discussion with Intel at ref SDS 40 5412;
560829 -      ..
560830 -     [On 960519 reviewed power of microcosm. ref SDS 45 8338
560832 -      ..
560833 -     [On 960612 history of PC reviewed showing IBM choosing Microsoft
560834 -     for PC operating system was a fluke, a comedy of errors.
560835 -     ref SDS 47 2222
560836 -
560837 -
560838 -
560839 -
5609 -

SUBJECTS
Poetry, Harmony, Creativity
Writing in SDS (structure, outlining)
Alphabet as Knowledge Tool
Art of Management is Hard to Automate
Alphabet, List Making
Poetry Improves Memory, SDS Improves Poetry

6308 -
630901 -  ..
630902 - Poetry and Alphabet
630903 -
630904 - Accomplished goal on 940414 to explain alphabet, ref SDS 12 0032, by
630905 - adding explanation at ref OF 4 2650 idea of poetry and its modern
630906 - extension, pop music, as a manual way to integrate information into
630907 - existing knowledge so it can be applied.  Generally, when people get
630908 - new information, they have difficulty integrating it into their life,
630909 - ref OF 4 5024
630911 -  ..
630912 - The role of the alphabet cited on 940404, ref SDS 12 0032, is set out
630913 - at ref OF 4 41E6 and ref OF 4 26UL
630915 -  ..
630916 - Background on poetry and POIMS on 900222. ref SDS 2 5003.
630917 -
630918 -
630919 -
630920 -
6310 -

SUBJECTS
Binary Structures Leverage Power of Cognition
Binary Structure of Existence Control Lower Level Organic Structure Y
Binary Forces Permeate Human Endeavors, Cause Stress, Conflict, Requi

6705 -
670601 -  ..
670602 - Binary Structures Leverage Power of Cognition
670603 -
670604 - Present idea of intelligence using binary structure at the lowest
670605 - level of organic structure in cognition, ref OF 4 XF6F, that breaks
670606 - information down into simplest forms....
670607 -
670608 -          Yes no, on off, up down, left right, right wrong, life death,
670609 -          etc.
670611 -  ..
670612 - This simplicity, which is generally not really possible at the
670613 - conscious level of awareness (also, span of attention), enables making
670614 - decisions about taking action.  However, often the mind assumes clear
670615 - distinctions that are not actually justified, in order to act.
670617 -  ..
670618 - POIMS, implemented by SDS, enables creating connections at lower
670619 - levels of detail in daily work, and SDS maintains these connections so
670620 - they can be quickly retrieved when needed.  This makes a system of
670621 - Communication Metrics possible and practical from capturing a greater
670622 - share of organizational memory, ref OF 4 5846, which can be shared to
670623 - leverage personal knowledge across an enterprise, and among people
670624 - everywhere on the Internet.
670625 -
670626 -     [On 990716 another example of binary strcuture is double entry
670627 -     bookkeeping. ref SDS 56 4940
670629 -      ..
670630 -     [On 010426 example of segmenting complex idea of knowledge
670631 -     management into two groups, is correctly challenged, as an over
670632 -     simplification. ref SDS 59 YI5N
670634 -      ..
670635 -     [On 030416 binary structure occurs when using multiple views to
670636 -     verify accuracy of information. ref SDS 61 0001
670637 -
670638 -
670639 -
670640 -
670641 -
670642 -
670643 -
670644 -
670645 -
6707 -

SUBJECTS
Culture Shock, Communication Metrics
Credibility - No Faith
Transition Leader/Manager/Team To
Scribe, Communication Manager until Tools
Communication Manager, Why Needed, What
Communication Manager Scribe Engineer Analyst Aide

7508 -
750901 -  ..
750902 - Introducing New Technology
750903 -
750904 - Explained in some detail the challenge of introducing new management
750905 - technology, ref OF 4 2302 on disallusionment by technology, considered
750906 - on 950710. ref SDS 28 4334.
750907 -
750908 - Mangers will continue to feel betrayed. ref OF 3 P95O
750910 -       ..
750911 -      Communication Engineer - Scribe
750912 -
750913 -      Developed an explanation of need for specially skilled person to
750914 -      introduce new methods. ref OF 4 6369
750915 -
750916 -      [See later discussion with Intel, ref SDS 40 2899, ref SDS 40
750917 -      6493, and developed idea of General Vernon Walter's role of
750918 -      Leadership Aide at ref SDS 44 3229.]
750919 -
750920 -
7510 -

SUBJECTS
New World Order, Knowledge
Drifting Off Course, Knowledge Creep, Avoid
Fewer Managers, More Information Requires
Imploding on Information Highway
Risk Management, Avoid Mistakes on
Information Highway New Environment Needs
Reengineer = Fewer Managers + More
Reality Harsh Metric Cannot be Avoided Only
Computers Have Not Improved Productivity
New Realities of 21st Century, Technology
Meaning Drift Can Only Align for 1 Minute Arguing About Rememembering
Creeping Toward Future Rushing Toward Us Cannot Afford Risk Urgent De

A014 -
A01501 -  ..
A01502 - Knowledge Creep - Truth is a Moving Target Due to Meaning Drift
A01503 -
A01504 - Follow up ref SDS 24 0001.
A01505 -
A01506 - Explain notion of accelerating complexity due to increased speed of
A01507 - technology that creates information overload, which requires adding
A01508 - intelligence.  Can no longer afford to creep toward a future that is
A01509 - rushing toward us. ref OF 4 8303
A01511 -  ..
A01512 - Applied request by Jim on 950619, ref SDS 27 7453, to mention John
A01513 - Bing's name only as a reference.  It is an important reference though
A01514 - because his comments, ref OF 6 2Q4N, underscore a key point of
A01515 - Communication Metrics that without traceability, people, organizations
A01516 - and communities loose perspective, get off track, i.e., drift off
A01517 - course, ref OF 4 5827, called "knowledge creep" that requires
A01518 - traceability to overcome new realities of Information Highway that
A01519 - compounds error, because "truth is a moving target." ref OF 4 9449
A01521 -  ..
A01522 - Applies ideas from Improbable Machine by Campbell reviewed on 900303.
A01523 - ref SDS 3 3002
A01525 -  ..
A01526 - Reality is a harsh metric that ultimately exposes ignorance and cover
A01527 - ups to magnifies accountability, explained at ref OF 4 9449 and
A01528 - particularly at ref OF 4 14QJ, expresses need to be proactive in
A01529 - digging out of the system the mistakes managers are making that lead
A01530 - to conflict, losses, lawsuits, recession and downsizing, from PMI
A01531 - dinner meeting in April, ref SDS 26 5933.
A01532 -
A01533 -     [An example of scenario in NWO paper, ref OF 3 4229, occurred
A01534 -     later in planning meeting for PMI Asilomar Conference. ref SDS 43
A01535 -     7390
A01537 -      ..
A01538 -     [On 960620 developed "Concurrent Discovery" to solve knowledge
A01539 -     creep/truth moving target, in paper for Asilomar Conference. see
A01540 -     ref SDS 48 5678
A01541 -
A01542 -
A01544 -  ..
A01545 - Management Imploding
A01546 - Information Highway Compounds Impact of Error
A01547 -
A01548 - Technology is accelerating information beyond the biological capacity
A01549 - of the human mind to make connections of cause and effect that produce
A01550 - knowledge, from review of Van Kaspar article on 931008. ref SDS 10
A01551 - 4757  This is a New World Order of information overload that increases
A01552 - the risk of error beyond the ability of people to cope, and so causes
A01553 - management to "implode," ref OF 4 TQ4O and ref OF 4 7501, reported in
A01554 - a review of an article on 950909. ref SDS 38 6037  This is also
A01555 - described as new realities of information technology that causes
A01556 - information overload due to limited span of attention.
A01558 -  ..
A01559 - Develop ideas from Improbable Machine by Campbell reviewed on 900303.
A01560 - ref SDS 3 0052
A01561 -
A01562 -        [On 950909 computers spread error quickly and broadly, like a
A01563 -        virus, compounding problems beyond capacity to contain.
A01564 -        ref SDS 37 6037
A01566 -         ..
A01567 -        [On 951012 miscommunication causing organizations to implode.
A01568 -        ref SDS 41 7382
A01570 -         ..
A01571 -        [On 951020 error compounds, like nuclear chain reaction in
A01572 -        reverse. ref SDS 33 4225
A01574 -         ..
A01575 -        [On 951102 denial of information overload. ref SDS 42 1759
A01577 -         ..
A01578 -        [On 970707 information entropy causes management to implode,
A01579 -        need stronger technology. ref SDS 50 0108
A01581 -         ..
A01582 -        [On 970811 time critical factor of learning. ref SDS 51 8899
A01584 -         ..
A01585 -        [On 980307 improving management is like walking through valley
A01586 -        of death. ref SDS 55 2648
A01588 -         ..
A01589 -        [On 001207 enterprise imploding, too many people having too
A01590 -        many problems. ref SDS 58 V54M
A01592 -         ..
A01593 -        [On 010727 implosion accelerating due to continual bumbling.
A01594 -        ref SDS 60 0001
A01595 -
A01597 -      ..
A01598 -     Calamity from Knowledge Creep and Meaning Drift
A01599 -
A01600 -     An example of communication error is the Space Shuttle failure
A01601 -     1986 reported at Cal Tech seminar, ref SDS 6 4499.  It is the
A01602 -     clamity of knowledge creep that starts as a little deviation and
A01603 -     grows into disaster, discussed in NWO paper. ref OF 4 4564
A01604 -
A01605 -        JPL reported communications improved by adopting additional
A01606 -        audits after the 1986 crash of the Columbia Space Shuttle,
A01607 -        ref SDS 6 4489.  Now nearly 10 years later is this still enough
A01608 -        under the combined pressures of "Feel Good management" and the
A01609 -        Information Highway? ref OF 4 9691 per Morris' ideas on 911123?
A01610 -        ref SDS 5 1331.
A01611 -
A01612 -            [On 991001 more recent example of NASA space probe crashing
A01613 -            on Mars. ref SDS 57 0001
A01614 -
A01616 -  ..
A01617 - Downsizing/Reengineering Compounds Information Gridlock
A01618 -
A01619 - A key point is that, as "reengineering" and automation reduce the
A01620 - number of production workers, the number of "knowledge" workers goes,
A01621 - up such that the amount of time devoted to thinking and communicating
A01622 - relative to production increases.  Therefore the amount of production
A01623 - time subject to errors from miscommunication increases, as explained
A01624 - in the paper at ref OF 4 12AA.
A01625 -
A01626 -     [On 950915 impact on individuals and how religion reduces the
A01627 -     problem is discussed in record of trip to Yosemite. ref SDS 39
A01628 -     5730
A01630 -  ..
A01631 - The resulting paper is longer contrary to Fran Webster's request,
A01632 - ref DRP 3 0001
A01633 -
A01634 -
A01635 -
A01636 -
A01637 -
A01638 -
A01639 -
A01640 -
A01641 -
A017 -