CONTACTS 
0201 - Navy Repairs & Alternations                                                                                                                                        O-00000162 0201
020101 - Mr. William A. Benkavitch

SUBJECTS
Evaluation by Individuals, organizations
Developing Leads, Military
Explaining SDS, POIMS

0705 -
0705 -    ..
0706 - Summary/Objective
0707 -
070701 - Follow up
070702 -
070703 - x0001 Completed notes of original meeting, sent confirmation follow up
070704 - and talked to Bill in late afternoon on his reaction to POIMS and SDS.
070705 -
070706 -
070708 -  ..
0708 -
0709 -
0710 - Progress
0711 -
071101 - Completed the notes of the meeting with Bill on May 6, ref SDS 10
071102 - Decided to submit a letter, ref DIT 1, to follow up rather than call
071103 - him again today.
071105 -  ..
071106 - Kept letter simple, but sprinkled some SDS concepts into the memo.
071107 -
071108 -
071110 -  ..
0712 -
0713 -
0714 - 1640 Bill called
0715 -
071501 - He has read the manuscript, ref OF 2.  He feels the paper is pretty
071502 - well done, but recommends:
071503 -
071504 -    P 13,
071505 -
071506 -           POIMS releases the genius in each of us.
071508 -     ..
071509 -    He feels this should be less flowery.  Use potential or something
071510 -    a little more benign.
071511 -
071512 - ..
071513 - He suggests explaining the hardware requirements.
071514 -
071515 -    This observation overlooks in a way that the paper is intended
071516 -    initially to describe a technology that can be applied on any
071517 -    platform a software writer might like to use.  SDS on the other
071518 -    hand is a particular software product that tries to accomplish the
071519 -    aims of POIMS technology.
071520 -
071521 -
071522 -
071523 -
0716 -

SUBJECTS
Conflict with Existing Methods
Haste Makes Waste, Fragile Memory, People Can Align
Fools Gold, Talking and Pictures, Fools
Leadership with Broader Vision, Using
Leadership is Talking & Listening, Expedite Conflicts with Writing
Cost/Benefit, Fear, Faith, Slippery Slope to Failure, Not Enough Time
Executives Fear Writing, Cannot Think of
Knowledge We Have More Than We are Aware
Correlations Implications Incite Hunch
Linking Adds Value Writing:  Sources, Time,
Communication Main Factor Management Productivity Success 90% of Time

4113 -
411401 -  ..
411402 - Not Enough Time for Data Entry in SDS
411403 -
411404 - Bill feels SDS as he observed the process the other day and gleaned
411405 - from the paper, is not suitable to his working style, similar to
411406 - Morris' concern on 901006. ref SDS 3 5G5N
411407 -
411408 - He feels the time required to do "data entry" in SDS is not cost
411409 - effective because most of his time is devoted to using people skills
411410 - for effective communication in meetings, calls and other discussions.
411412 -  ..
411413 - We reviewed SDS application for adding "intelligence" to management
411414 - that increases understanding of context by adding organization,
411415 - analysis, alignment and summary connected to detail.  Bill's military
411416 - experience shows this these are the elements of good "intelligence."
411417 - Understanding context of cause and effect is essential for effective
411418 - follow up that improves productivity, explained on 890809. ref SDS 2
411419 - 8850 and on 901006. ref SDS 3 ZS4H
411420 - ..
411421 - Better understanding and follow up means better listening, also,
411422 - reviewed on 890809. ref SDS 2 CJ9J
411423 -
411424 -
411425 -     [On 921021 explained issue for seminar at Cal Tech. ref SDS 14
411426 -     KV3D
411427 -
411428 -     [On 921205 reviewed Covey's book, "7 Habits of Highly Successful
411429 -     People," cites need to sharpen the saw by writing a daily diary
411430 -     that aids understanding, ref SDS 15 1121, which is a strategy of
411431 -     investing intellectual capital. ref SDS 15 J3WS
411433 -      ..
411434 -     [On 930208 executive training strives to impart importance of
411435 -     writing to gain understanding. ref SDS 16 RY3I  There is strong
411436 -     emotional resistance. ref SDS 16 5L5M
411438 -      ..
411439 -     [On 931130 Drucker says analysis is primary job of management to
411440 -     first understand, then make consistent decisions. ref SDS 18 7911
411442 -      ..
411443 -     [On 950426 every advance to save time resisted initially because
411444 -     fear take more time. ref SDS 19 T2WK
411446 -      ..
411447 -     [On 970624 Commander, San Francisco US Army Corps of Engineers did
411448 -     not feel SDS was cost effective, despite recommendations of his
411449 -     entire team. ref SDS 22 7388
411451 -      ..
411452 -     [On 980405 fear accountability. ref SDS 24 5065
411454 -      ..
411455 -     [On 990625 executives faile because they don't feel like using
411456 -     good management practice. ref SDS 25 7344
411457 - ..
411458 - We can omit "intelligence," and rush ahead to save time; but,
411459 - this winds up making a lot of mistakes and overlooking opportunities
411460 - under the rule "Haste makes waste."  SDS enables managers to recognize
411461 - errors in understanding, and to fix them before they cause mistakes
411462 - that cost money and delays, by writing the record and linking it up in
411463 - SDS. This proposition is very difficult for those who have not
411464 - experienced it, to accept.  Bill seems open to the possibility that
411465 - the "long way around is the short way there" (investing, deferred
411466 - rewards), but for now he feels SDS is not the answer for him.
411468 -  ..
411469 - Bill pointed out he is responsible for "working efficiently" by
411470 - "expediting" and "problem handling."
411472 -  ..
411473 - He feels SDS cannot significantly enhance his business practice, and
411474 - cited an example of a meeting he had today with a Mr. Rodriguez which
411475 - resulted in a task he must do. He feels he "knows" what needs to be
411476 - done without writing out the details of the discussion, and that since
411477 - he has this knowledge, the benefit of writing it out is not tangible
411478 - relative to the time required to do the writing.
411479 -
411480 -          [On 960821 Bill was "reengineered" out of his job.
411481 -          ref SDS 20 4483]
411483 -           ..
411484 -          [On 970611 Bill had time to consider Communication Metrics
411485 -          and was concerned that managers are unable to recognize its
411486 -          merits. ref SDS 21 0007, and ref SDS 21 0900]
411487 -
411489 -         ..
411490 -        Writing in SDS Discovers Hidden Mistakes, Saves Time and Money
411491 -
411492 -        My experience has been that writing out the record reveals a
411493 -        good deal more knowledge than people are able to derive from
411494 -        merely attending a meeting.  "Knowledge" in each human being
411495 -        extends much deeper than the conscious mind can recognize from
411496 -        cursory attention based on near term events, i.e., the spur of
411497 -        the moment.  Effective use of this vast reservoir of personal
411498 -        experience, i.e., "knowledge," requires focused investment of
411499 -        time to capture (write), organize and link current perceptions
411500 -        with past understandings that identify, discover and preserve
411501 -        alignment, so the record is saved in a re-useable form, as
411502 -        occurs in creating an SDS record.
411503 -
411504 -           [On 980307 Andy Grove, CEO of Intel, recommends copious
411505 -           notes of meetings to remove ambiguity of mental maps.
411506 -           ref SDS 23 3668]
411507 -        ..
411508 -        It is not merely the writing that produces better
411509 -        results, but the process of viewing the context of prior
411510 -        related events, documents and subjects that gives the User the
411511 -        opportunity to discover correlations and implications that are
411512 -        critical to improving performance.
411513 -
411515 -  ..
411516 - He will distribute the POIMS article within his organization for
411517 - comments.
411518 -
411520 -  ..
411521 - Bill's comments mainly related to internal management and did not
411522 - address the problem of managing outside contractors, giving notice,
411523 - etc.  We did not discuss the advantage of "controlling the record."
411524 -
411525 - ..
411526 - Bill said his group routinely receives software for evaluation
411527 - that is designed for their work, whereas SDS is a generic application.
411528 - He understands that SDS is like an electronic notepad, and filing
411529 - cabinet, as discussed in the POIMS article.
411531 -      ..
411532 -     Comment
411533 -
411534 -     It is not clear to me why the process of automating an activity
411535 -     that is done manually would not necessarily improve productivity,
411536 -     as implied by Bill's position?
411537 -
411538 -
411539 -
4116 -

SUBJECTS
Hybrid Hierarchial, Relational Data Base
Hierarchial Relational Design, SDS is

4304 -
430501 -      ..
430502 -     SDS Uses Hybrid Hierarchial and Relational Data Base
430503 -
430504 -     Not sure he has recognized that SDS is the "Operating System" for
430505 -     all their other software and work.  He did cite the passage in
430506 -     POIMS manuscript that explains SDS uses a hybrid of relational and
430507 -     hierarchial data base methodology, ref OF 2 line 216, which was
430508 -     based on explanation from Morris, ref SDS 4 line 67.  Bill seems
430509 -     to recognize the importance of this design advantage of SDS.
430510 -
430512 -  ..
4306 -
4307 -
4308 - Follow Up
4309 -   ..
430901 - I will send Bill some more stuff in a few weeks.  Maybe a report
430902 - on the issue of "discovery."
430903 -
430904 -
4310 -
4311 -