CONTACTS 
0201 - Navy Repairs & Alternations        415 715 8000 fax 8003
020101 - Mr. William A. Benkavitch

SUBJECTS
Evaluation by Individuals, organizations
Customer analysis, perceived value
Visualization, Executive Work Methods
Pictures Not Text
Management Disconnected from Details
Schedule Diary Integrated, Makes SDS Unique

1108 -    ..
1109 - Summary/Objective
1110 -
111001 - Demoed SDS and looked briefly at Viewpoint.  Gave Bill the POIMS
111002 - article and some less detailed explanation of SDS methodology, ref OF
111003 - 1 and 2.
111004 -
111005 - Bill will develop some comments on how SDS might be applied at his
111006 - shop.
111007 -
111008 -
1111 -
1112 -
1113 - Demonstration & Discussion
1114 -
111401 - I gave Bill a brief overview of SDS screens and the subject index.
111402 -
111403 - Bill asked about how SDS "links" what we do today with what needs to
111404 - be done in the future?
111405 -
111406 -     I showed how scheduled tasks are linked to their antecedents, and
111407 -     how those are linked to other prior related events.  Demonstrated
111408 -     how links are created instantly using the SDS unique feature of
111409 -     integrating "scheduling" and "reporting."
111410 -
111411 -
111412 - He is looking for a tool to perform graphical analysis at a summary
111413 - level, like the demo for the Viewpoint program he brought over today.
111414 -
111415 -     SDS uses language rather than flow charts because that is the weak
111416 -     link in the management process.  The distinction is apparent from
111417 -     the routine of daily business life.  When someone asks a question,
111418 -     the respondent speaks rather than draws a graph.  Occasionally, a
111419 -     graph is cited, or even drawn as part of management communication;
111420 -     however the critical issues for management are:
111421 -
111422 -         What was said, what was meant, what documentation applies,
111423 -         what are the implications relative to objectives, how does it
111424 -         relate to prior events and ideas, what needs to be done as a
111425 -         result?  This is thinking, planning, remembering; and it
111426 -         requires a structured data base for language.
111427 -
111428 -     This is the world of SDS:
111429 -
111430 -         Capturing the record, analysing it, scheduling follow up and
111431 -         checking to verify understanding before taking precipitous
111432 -         action.  This creates links that enable us to quickly discover
111433 -         the cause of action much later when we are trying to recover
111434 -         sums or avoid liability.
111435 -
111436 -
111437 -     MS Windows and OS/2 v 2.0 provide a multi-tasking environment to
111438 -     integrate the strengths of graphical analysis with traditional
111439 -     narrative.  Managers need both, but since business is conducted by
111440 -     language, SDS is a valuable advance in management productivity.
111441 -
111442 -
111443 -
111444 -
111445 -
1115 -

SUBJECTS
Time - Too Busy Being Busy
Writing "everything" down
SDS Extends Power of Alphabet as Knowledge
Organization, Structure for Information,
Coveralls, Looks Like Work, Missed
Complex, SDS is Hard to Understand
Knowledge Space, Legal Citation Methods
Paperless Office
Wordprocessing Spreadsheets Enough to Learn, Don't Want to Learn Anot

2312 -
231201 -  ..
231202 - Communication Manager Invests Time to Capture Record
231203 -
231204 - Bill seemed to feel SDS could be helpful, however, he is putting in 10
231205 - to 12 hour days in meetings, calls and sending reports.  He does not
231206 - want to increase the amount of time he spends on the computer doing
231207 - "data entry" for paperwork.  Bill wants to avoid more printed reports.
231208 - He explained the need to "expedite" and offered that using SDS would
231209 - take longer to get things done.
231210 -
231211 -        [See discussion on 970611 ref SDS 7 line 104.]
231212 -
231213 -        [On 990602 Bill reviewed Communication Metrics on the Internet.
231214 -        ref SDS 8 0001]
231215 -
231216 -    SDS enables managers to "manage" the writing they are already doing
231217 -    so it can be retrieved when needed instantly on-line.  Presently,
231218 -    despite great cost and efforts to accomplish this objective,
231219 -    managers still rely mainly on personal recall, and this causes a
231220 -    lot of mistakes which are avoided with SDS.
231221 -
231222 -    Printed reports are generated quickly and professionally in SDS,
231223 -    typically for external communication only.  This saves a lot of
231224 -    time and cost of generating and distributing printed media.
231225 -
231226 -
231227 - He was concerned about the line numbers in SDS records, indicating
231228 - they appear confusing.
231229 -
231230 -    I explained that the line numbers improve a managers control and
231231 -    access to information.  Within a day or so they look "normal," but
231232 -    continue to improve productivity.
231233 -
231234 -      [On 970425 line numbers support "knowledge space" ref SDS 6 2222]
231235 -
231236 - Bill liked the integration of SDS with other programs, like Lotus.
231237 -
231238 - We did not have to time to demonstrate the doc log, the contacts
231239 - system and directory support.
231240 -
231241 -
231242 -
231243 -
2313 -
2314 -
2315 - Follow Up
2316 -
231601 - Bill took the POIMS article for PMI and a summary overview of POIMS
231602 - and SDS.  I also gave him the report from Mike Sims on his use of SDS
231603 - to manage the Broadwater Power Plant.
231604 -
231605 - I would like his views on the applicability of POIMS technology to his
231606 - project work.
231607 -
231608 -