CONTACTS 
0201 - Computer Generalist                  707 887 9321
020101 - Mr. Richard Karpinski
020102 - dick@cfcl.com

SUBJECTS
KM Define POIMS
Intelligence Converts Information Overload from IT into Useful Knowl
Customers Educate Experience Self-evident Benefits
KM Good Product Idea, But Highly Complex Subtle Needs Tools Skills, 0
Bad Management Spontaneous Stream-of Conscious Response Faster More A
SDS User Interface Needs Follow Jef Raskin's Ideas
SDS Difficult to Sell
Psychologically Demanding Com Manager Consistently Discovering Notify
Hard Work Need Dedicated Time Skills for Com Metrics Performed by Com

2711 -    ..
2712 - Summary/Objective
2713 -
271301 - Follow up ref SDS 97 0000, ref SDS 92 0000.
271302 -
271303 - Dick submitted a thoughtful letter today on challenge of marketing
271304 - SDS.  He proposes using Jef Raskin's ideas.
271305 -
271306 - Submitted ref DIT 1 0001 to Dick linked to this letter.
271307 -
271308 -
271309 -
271310 -
271311 -  ..
2714 -
2715 -
2716 - Progress
2717 -
271701 - Received ref DRT 1 0001 from Dick Karpinski responding to the letter
271702 - yesterday, ref DIP 3 009Q, requesting feedback on developing customer
271703 - profile for SDS. ref SDS 97 NK3N
271704 -
271705 - Dick reviewed SDS favorably on 000227, ref SDS 31 0897, after seeing a
271706 - demonstration on 000218. ref SDS 29 0001
271707 -
271708 -
271709 -      ..
271710 -     SDS Difficult to Sell in Market Place
271711 -     Recommends Jef Raskin's Work to Create SDS User Interface
271712 -
271713 -
271714 - Dick says today....
271715 -
271716 -     I don't think you have read Jef Raskin's seminal work, "The Humane
271717 -     Interface", but I think such thinking will be essential to making
271718 -     SDS work for lots of people. Unfortunately it will not be enough.
271719 -     ref DRT 1 596F and ref DRT 1 467H
271720 -
271721 -
271722 -      ..
271723 -     Diaries Make People More Effective
271724 -     Knowledge Discouraging Insight Makes Problems Seem Overwhelming
271725 -
271726 -
271727 - Dick continues....
271728 -
271729 -  ..
271730 -     My epiphany was to observe that when you KNOW more about what you
271731 -     tried to do and what happened then, it discourages you.  Very
271732 -     effective people are those who overcome such problems, perhaps by
271733 -     sheer force of will or perhaps by some other tricks of which I am
271734 -     not consciously aware. Whatever the case, few of us keep real
271735 -     diaries, but many effective folk do. And they learn from them.
271736 -     ref DRT 1 0E6K
271737 -
271738 -     My suspicion is that the path to successfully deploying and
271739 -     employing SDS and POIMS will include .... some invention to
271740 -     overcome the problems of seeing how INEFFECTIVE we are day to day.
271741 -     We tell people not to take reality personally, but the advice is
271742 -     hard to follow. ref DRT 1 467H
271743 - ..
271744 - Dick's point seems to reflect experience using SDS that shows
271745 - complexity of communication rapidly compounds, causing continual error
271746 - and bumbling, discussed with Morris in a letter on 991014. ref SDS 19
271747 - 5600  At the same time, however, exposing complexity of daily details
271748 - that reveals constant error, and working on fixing small errors, so
271749 - they do not explode in problems, crisis and calamity is emotionally
271750 - stressfull, as explained in NWO.
271751 -
271752 - Cited this alignment in letter to Dick today. ref DIT 1 0Q6G
271753 -
271754 -
271755 -
271756 -
271757 -
271758 -
271759 -
2718 -

SUBJECTS
Memory Management
Job Dick Seeking Position Offers to Support SDS and POIMS
Editing Possible Assignment on Jack Park's Book Project
Book Alphabet Technology Should be Presented in a Chapter as Welch Th

3207 -
320701 -  ..
320702 - Memory Management SDS - Ask Dick if He Can Contribute
320703 - Dick Needs Assignment, Letter Asks if He can Work on SDS Memory Issue
320704 -
320705 - Dick offers to support SDS and POIMS, if we get funded, ref DRT 1
320706 - UY7O,  and says in a PS he is looking for work. ref DRT 1 6Z9J
320707 -
320708 - Previously, on 000218 Dick reported having an assignment with Apple.
320709 - ref SDS 29 5060
320710 -
320711 - He also indicated doing some editing on a book.
320712 -
320713 - The response to Dick's letter today suggests he might provide editing
320714 - support for Jack Park's book project that is in planning, ref DIT 1
320715 - N07G, reported on 010420. ref SDS 95 ZO5K
320716 - ..
320717 - Explain need for fixing SDS memory, and ask Dick if he can
320718 - discuss a solution. ref DIT 1 917N
320719 -
320720 -
320721 -
320722 -
320723 -
320724 -
320725 -
320726 -
320727 -
320728 -