CONTACTS 
0201 - Chips & Tech.                      408 434 0600
020101 - Mr. Morris E. Jones
020102 - Vice President =Ext. 4283
020103 - Advanced Products =fax 434 0765

SUBJECTS
Communication Metrics Course

0403 -    ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 19 0000.
040502 -
040503 - Morris offered comments on the Communication Metrics course proposal,
040504 - ref DIP 4 0001.
040505 -
040506 -
040507 -
0406 -
0407 -
0408 - Discussion
0409 -
040901 - Morris feels a major issue will be my credentials.
040902 -
040903 - I agree, but it took my credentials to create all this stuff.  Other
040904 - people's credentials were inadequate.
040905 -
040906 - I asked for his comments on the tools and structure of the course.
040907 - Morris said he has taught courses.
040908 -
040909 - I transmitted the CM file, ref DIP 4 0001, via internet to Morris for
040910 - comment.
040911 -
040912 -     [Received response at ref SDS 21 line 71.]
040913 -
040914 -
040915 - I also transmitted in a second E-mail the analysis of Morris comments
040916 - on the NWO paper ref DIP 3 line 29, prepared at ref SDS 9 line 64.
040917 -
040918 -     I mentioned the disucssion of "Case Studies" considered at
040919 -     ref DIP 3 line 224, also considered at ref SDS 8 line 138.  I also
040920 -     considered this at ref SDS 10 line 65.
040921 -
040922 -     Support for "case studies" under the heading of continual learning
040923 -     is in a new article in Wired magazine reviewed this evening at
040924 -     ref SDS 20 line 117.
040925 -
040926 -
040927 -
040928 -
040929 -
0410 -
0411 -
0412 - 2223 Submitted Wired Article
0413 -
041301 - Morris' interest in TQM and Reeningeering might be served by an
041302 - article in Wired per ref SDS 20 line 50.
041303 -
041304 - Sent this via internet as a message.
041305 -
041306 -
0414 -

SUBJECTS
Feel Good Management v. SDS
Internal management, External management
Communication Engineer/Manager

1006 -   ..
100601 - Followed up discussion at ref SDS 6 7409.  Morris noted the
100602 - distinction between internal and external management.
100603 -
100604 -     [See follow up in December, ref SDS 22 4772.]
100605 -
100606 - He feels Communication Metrics is more helpful for external management
100607 - because there is less concern for employee morale and politics.  These
100608 - are the lineaments of "feel good" management which augur for using SDS
100609 - on internal matters because of the reasons discussed previously, see
100610 - ref SDS 1 6047 and at ref SDS 3 1994.
100611 -
100612 -     This is addressed in the NWO... paper on the need for an internal
100613 -     metric, ref SDS 7 6800.
100614 -
100615 -     It is also part of the TQM issue reviewed in the article today,
100616 -     see ref SDS 20 9999.
100617 -
100618 -     [Example of external management is at ref SDS 23 0999.]
100619 -
100620 -  ..
100621 - Communication Manager Skills to Raise Issues Not Temperatures
100622 -
100623 - A key dimension of Communication Metrics is sensitivity to personal
100624 - feelings and political currents in crafting the record for internal
100625 - management, per discussion with Wayne at DNRC on 950601. ref SDS 4
100626 - 8644, and on the "active role" of the Communication Manager.
100627 - ref SDS 4 8444
100628 -
100629 - The challenge is to raise issues for timely consideration and
100630 - effective action, without raising temperatures, i.e., making people
100631 - angry from discovering having taken weak and conflicting positions
100632 - that appear incorrect and foolish in the record.
100633 -
100634 -     On 940219 reviewed article on this subject. ref SDS 2 4884.
100635 -
100636 - Morris asked who can teach this skill?
100637 -
100638 - Right now I am the only person who has this skill, because I am the
100639 - only person who has had the chance to develop it.
100640 -
100641 -     [On 970127 reviewed this issue again with Morris. ref SDS 24 B59K
100642 -
100643 -
100644 -
100645 -
100646 -
100647 -
100648 -
100649 -
100650 -
100651 -
100652 -
100653 -
100654 -
1007 -