CONTACTS 
0201 - Dep Natrl Recrs & Consrvtn         406 444 6699 fax 6721
020101 - Mr. Wayne Wetzel; Deputy Director =406 444 6722; Director's Office
0202 - PG&E Proj Mngmnt Transm Sys        415 973 6778 fax 8426
020201 - Mr. Michael Neer; Project Manager, Room 1175B-V11C =415 973 8182
020202 - Project Management Group
0203 - PG&E VP Power System               415 223 4504 fax or 800...
020301 - Mr. Jeff A. Steinberg; Rm 2319; Mail Code B23B =415 223 4504

SUBJECTS
SDS, Marketing, Advertising
Writing For Publication, Inventory
New World Order needs old time "religion"

0405 -    ..
0406 - Summary/Objective
0407 -
040701 - Followed up work at ref SDS 17 line 50.
040702 -
040703 - He sent an SDS record, which I keyed into a simple file, and appended
040704 - the file that has his comments.
040705 -
040706 -
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040708 -
0408 -
0409 -
0410 - Analysis
0411 -
041101 - I entered the comma correction he notes at ref DRT 1 line 64.
041102 -
041103 - This is just a preliminary overview of Wayne's comments.  I am
041104 - slightly disappointed there is not more attention given to the
041105 - correlation between "automated thinking" and "automated religion"
041106 - where the latter is used to get people thinking about the value of
041107 - linked information, ref OF 2 line 38.  Wayne's comments on "religion,"
041108 - like those of Terri received earlier, ref SDS 5 line 39, are well
041109 - written explanations of a perspective that needs to be accomodated by
041110 - the NWO material, and in particular when discussing it with a larger
041111 - audience of people I do not know and who do not know me.
041112 - ..
041113 - Scheduled task to analyse in more detail for 940910.
041114 -
041115 -   [I called Wayne on 940825 and left message thanking him for his
041116 -   comments.  Let him know I will be doing further review.]
041117 -
041118 -
041119 -
041120 -
0412 -

SUBJECTS
Remembering (linked records)
Thinking Through Writing
Management productivity & Teamwork
Discovery, Strategic Resource
Communication Metrics Discovers & Fixes
Executive Accountability is Burdensom
Communication Biggest Risk of Mistakes
Mistakes Caused by Hidden Misunderstanding Revealed by Writing Avoid
Bad Luck Murphy's Law Be Prepared Hidden Mistakes Discovered by Writi
Rework Cycle, Murphy's Law Solved by SDS

2513 -
251301 -  ..
251302 - Managers Transfer Mistakes, Blame to Others through Deferred Impact
251303 -
251304 - Wayne points out in his letter today that the impact and therefore
251305 - awareness of management mistakes is often delayed, inchoate and so
251306 - responsibility and accountability are diffussed.  He says...
251307 -
251308 -    ...a fair degree of time decisions based on [inaccurate, incomplete
251309 -    or] "confused" knowledge turn out satisfactory, and the rest of the
251310 -    time it is pretty easy to rationalize that the outcome was tainted
251311 -    by some radical bit of information that I couldn't have known
251312 -    about. ref DRT 1 2378
251313 -
251314 -        [On 941020 Wayne reported results of this method. ref SDS 18
251315 -        6007]
251316 -
251317 -        [On 980307 Andy Grove, CEO of Intel, points out that mental
251318 -        maps, meaning "memory," is awfully forgiving of ambiguity,
251319 -        another form of self-rationalization. ref SDS 20 7571
251320 -
251321 -        [On 990316 case study of Broadwater. ref SDS 22 S63J
251322 -
251323 -        [On 990924 high cost of medical mistakes reveals significant
251324 -        pressure to avoid good management, and transfer impact of
251325 -        mistakes to others. ref SDS 23 5576
251326 -
251327 -
251328 -
251329 -  ..
251330 - Mistakes Frustrating Psycholgically Demanding Eternal Vigilence Hard
251331 -
251332 -
2514 -
2515 - Analysis
2516 -
251601 - Wayne's explanation of executive mind set to ignore and deny mistakes
251602 - because limited span of attention prevents awarness, per above,
251603 - ref SDS 0 5588, reflects discussion a few days ago at PG&E. Jeff
251604 - Steinberg was helping Mike Neer solve a computer problem in the
251605 - Project Management Department of the High Power Transmission Division.
251606 -
251607 - Jeff was very frustrated about the number of problems he encounters
251608 - providing computer support.
251609 -
251610 -      [On 990303 cognitive science explains how mind is wired to handle
251611 -      limited number of issues. ref SDS 21 6120
251612 -
251613 -  ..
251614 - Mike was supportive, and explained how much he enjoyed his work as a
251615 - project manager.
251616 -
251617 - Jeff asked Mike about getting into project management because it
251618 - sounds a lot easier than fixing constant problems using computers.
251619 -
251620 -     Mike is highly skilled with people and has a good knowledge of
251621 -     construction and managing projects.  He enjoys his work and brings
251622 -     a lot of energy to the problem solving issues that arise daily.
251623 -     Mike cannot be described as lazy under Wayne's explanation on
251624 -     940628 about why people are reluctant to use SDS, ref SDS 15 0550
251625 -
251626 -      ..
251627 -     On 920229 reviewed the pressure people feel constantly discovering
251628 -     little mistakes that occur constantly in the subsconscious mind,
251629 -     but are otherwise assuaged by paradigms, ref SDS 2 5903
251630 -
251631 -     See "Organizations Hiring Psychologists" below. ref SDS 0 GF3O
251632 -
251633 -
251634 -  ..
251635 - Debugging Management to Discover Buffered Mistakes, Conflicts
251636 -
251637 - From a POIMS perspective the exchange between Jeff and Mike, shown
251638 - above, ref SDS 0 7404, highlights the need for managers to challenge
251639 - themselves by "debugging" their work to discover mistakes that are
251640 - hidden by the pace of daily activity, as described in POIMS.
251641 - ref OF 1 1108
251642 -
251643 -  ..
251644 - Jeff's work is automatically "debugged" because he cannot proceed
251645 - until he fixes mistakes.  He gets immediate notice of mistakes, and so
251646 - is alerted to keep working until the problem is correctly thought
251647 - through.
251648 -
251649 -  ..
251650 - Management is different.  Its mistakes generally do not show up until
251651 - much later, though often with more devestating consequences than when
251652 - a computer program does not run, as seen from Mortimer Adler's essay
251653 - reviewed on 940712. ref SDS 16 5583  The delay in the recognition
251654 - assuages the psychological toll on the worker, as Wayne indicates, yet
251655 - it also offers the opportunity to significantly improve productivity,
251656 - by the simple recognition of the notion:
251657 -
251658 -          If you are not confused, you don't know what's going on!
251659 -
251660 -     ..
251661 -    SDS gives this idea meaing by using a procedure to recognize
251662 -    confusion, as defined in the NWO... paper at ref OF 2 5203.
251663 -
251664 -     ..
251665 -    Organizations Hiring Psychologists
251666 -
251667 -
251668 -    [On 951031 organizations striving to improve communication problems
251669 -    by hiring psychologists to help people deal with the frustrations.
251670 -    ref SDS 19 8399
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2517 -