THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
S U M M A R Y
DIARY: October 20, 1994 09:10 AM Thursday;
Visited Wayne at DNRC in Helena.
.........Cause of errors is considered at
.........[Followed up again at ref SDS 22 0000.]
.....Feel Good Management Improved by Capturing Organizatinal Memory
4...Communication Manager Ensures SDS Record Created
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0201 - Dep Natrl Recrs & Consrvtn
020101 - Ms. JoAnn Finn
020102 - Administrative Assistant
0202 - Dep Natrl Recrs & Consrvtn
020201 - Mr. Wayne Wetzel; Deputy Director
Short Cuts on Sound Management Practice
Little Deviations Lead to Big Problems
Slippery Slope Ignoring/Deleting Record,
DNRC, SDS Installation, Evaluation
Management productivity & Teamwork
Usage - Making more money
Murphy's Law, avoiding mistakes
Feel Good Management - Social Constraints
Case Study Broadwater
1211 - ..
1212 - Summary/Objective
121301 - Follow up discussions at ref SDS 17 0000.
121303 - Returning from PMI event in Vancouver, ref SDS 18 0001, Millie and I
121304 - drove through Montana to visit Wayne at DNRC.
121306 - ..
121307 - Wayne was in SF about 2 weeks ago with Sarah. They took BART to the
121308 - Embarcadero Station, and walked to the offices of Tudor's counsel
121309 - for a meeting. I mentioned this is a block from our house.
121311 - ..
121312 - Wayne went hunting yesterday for Elk. The hunt was unsuccessful
121313 - because the grass was still too short to support Elk, due to cattle
121314 - grazing. There was a lot of snow on the ground. He indicated the
121315 - hunting trip was in part to relieve the tension of his job.
121317 - [On 981117 Wayne had a successful hunting trip for Elk.
121318 - ref SDS 26 4G7M
121320 - ..
121321 - Stopped by to see Mike. He was not at his desk. Said hellow to
121322 - Walt.
121325 - ..
121326 - Murphy's Law
121327 - Management Productivity
121329 - Wayne is troubled by the "system" as a result of the outcome of the
121330 - Broadwater project, particularly Tudor's failure to perform its
121331 - agreement to protect DNRC's interests (see discussion on 920210.....
121332 - ref SDS 4 8400, on 920128, ref SDS 3 3354, and earlier on 880921 with
121333 - Clyde Earnest. ref SDS 1 8526).
121335 - [On 941201 Jeff Ghilardi having another problem involving
121336 - Voith. ref SDS 21 1V4K
121338 - ..
121339 - He only half-jokingly cited advantages of swifter methods (e.g.,
121340 - "street justice") of dispute resolution in earlier times.
121342 - [On 970827 discussed doing a case study. ref SDS 25 3136]
121344 - ..
121345 - Sarah has indicated their legal costs would have been about the same
121346 - if they had litigated through the courts, rather than specify
121347 - arbitration.
121349 - I agreed but noted the chances of an "unreasoned" result would be
121350 - about the same in a court trial. Judges and arbitrators alike
121351 - have to be "educated" and led by the evidence toward a desired
121352 - result, and then often need to have the decision written out for
121353 - them. We cannot take the system for granted. It is there to be
121354 - worked with care and perseverence, but has no guarentee of
121355 - success. It is a gamble for both sides, particularly in high
121356 - stakes, complicated public works cases.
121358 - ..
121359 - I mentioned the Welch v. State of Calif. case was disappointing,
121360 - but led to a recognition that we cannot rely on others to perform
121361 - our vision of an agreement. President Reagan's adopted Russian
121362 - proverb "Trust but verify," is sound contract management. The
121363 - world is complicated today by more and faster information, and
121364 - more variables (laws, regulations, specs) that can lead to costly
121365 - mistakes which others will try to mitigate at someone else's
121366 - expense. Public works contracting today reflects this meliue. It
121367 - is much more complicated than in earlier times, and so requires
121368 - greater attention to the myriad of details that can lead others as
121369 - well as ourselves down a path of error and conflict.
121370 - ..
121371 - Cause of errors is considered at
121372 - ref SDS 12 0000.
121374 - Using accepted PM practices was previously discussed at
121375 - ref SDS 5 0000, and at ref SDS 4 0000. DNRC's entitlement was
121376 - reviewed at ref SDS 2 5744.
121377 - ..
121378 - [Followed up again at ref SDS 22 0000.]
121380 - ..
121381 - Feel Good Management Improved by Capturing Organizatinal Memory
121383 - I continue to believe Voith acted in what it perceived as its best
121384 - interests. Tudor tried to perform its role as DNRC's agent in
121385 - good faith, including taking shortcuts to "expedite" the work
121386 - which later failed. Small errors in the beginning were
121387 - overlooked, then ignored, then covered up, hoping it would all
121388 - work out, similar to the "feel good" management practice recently
121389 - cited by Wayne in explaining reluctance to use SDS (see
121390 - ref SDS 11 0550, ref SDS 14 5588; see also discussions on using
121391 - SDS at ref SDS 3 3354). Here, however, worse harm resulted when
121392 - all three parties crashed on the Information Highway.
121394 - See for example inability to get documentation linked, at
121395 - ref SDS 6 7499.
121397 - ..
121398 - [I applied this analysis the next day in explaining the
121399 - advantages of writing the record at ref SDS 19 5824.]
121401 - ..
121402 - From my recollection of the facts in the Broadwater case, see for
121403 - example the record on 920123, ref SDS 2 5744, there seems ample
121404 - justification for the arbitration panel to have permitted DNRC to
121405 - hire another contractor and charge the cost to Voith, as called
121406 - for in DNRC's contract; or, simply to have made an award to DNRC
121407 - of sufficient amount to hire a new contractor (see brief,
121408 - ref OF 2 3556, prepared for DNRC at ref SDS 7 5992). However, I
121409 - don't know the evidence that was presented to the panel (discussed
121410 - at ref SDS 9 9488). It was troubling that evidently Power did not
121411 - exercise the authority of the Engineer called for in the contract
121412 - between DNRC and Voith (ref SDS 8 5881), which was the reason for
121413 - recommending that DNRC hire a new Engineer. Whether any of these
121414 - considerations influenced the panel is unclear from the record.
121416 - ..
121417 - I expect a local judge or jury might have been more sympathetic to
121418 - the State, but litigation is always unpredictable because of the
121419 - reasons in the paper on POIMS on page 6 (see ref OF 1 1113).
121421 - ..
121422 - Arbitration can sometimes be improved by calling for findings of
121423 - fact and conclusions of law in the contract. Wayne noted this
121424 - impairs finality, but it also helps ensure a reasoned decision
121425 - which in this case seems not to have occurred. They "split the
121426 - baby." Lack of accountability invites sloppy work.
SDS Marketing, Perceived Value, Executive Support
Capturing the Record
Time - Not enough time to enter the record
Communication Manager Ensures Time is
New World Order
Not Enough Time to Understand
Not Enough Time to use PMBOK, ISO, Other
Managers Waste 70% of Day in Meetings
Not Enough Time to Write More
Knowledge Worker Communication Manager
251301 - ..
251302 - Communication Manager Ensures SDS Record Created
251304 - Wayne said he has been taking on more projects, but is concerned about
251305 - the number of meetings and difficulty of taking time to capture the
251306 - record in SDS, rolling things over into controllable action items.
251308 - [On 941201 Jeff Ghilardi has same concern. ref SDS 21 0777
251310 - ..
251311 - [See idea of Communication Manager, ref SDS 23 line 111.]
251313 - ..
251314 - [See Action Item system for projects, ref SDS 24 line 183.]
251316 - ..
251317 - We discussed options for getting him help on entering the record in
251318 - SDS, so he does not have to do all of it. There are still significant
251319 - budget restraints that make this difficult. This follows up
251320 - discussions we had the other day at ref SDS 17 line 36.
251322 - I mentioned he can get Microsoft Project for about $500, and it
251323 - will do all of the CPM type planning he needs for his projects.
251324 - Emphasized the importance of doing this "planning" that is then
251325 - carried out or implemented by SDS. The activity nodes created in
251326 - the CPM become tracking "subjects" in SDS.
251328 - ..
251329 - I suggested he pick some project leaders and have them do the CPM,
251330 - meeting agendas and meeting notes, then he can link in an ascii
251331 - file to his SDS records, so he does not have to write the entire
251332 - thing.
251334 - ..
251335 - He was not aware he could link an external file. I explained how
251336 - to do this.
251338 - [Followed up at ref SDS 20 line 23.]
260401 - ..
260402 - He asked about getting an SDS icon for Windows. I will send him the
260403 - icon that Morri Smyth created.
260405 - ..
260406 - Took Wayne to lunch. He explained farming potatoes and other crops on
260407 - his land. Not sure if this is his house in town, or another property.
260408 - ..
260409 - One son is in Germany as an exchange student. His second
260410 - oldest son is in Russia on a Mormon mission. His daughter has just
260411 - traded a car he purchased for her for another car. His two
260412 - youngest are twins and they are in first or second grade.
260413 - ..
260414 - Wayne has received several letters from his son on a
260415 - Mormon mission to Siberia, Russia. There seems to a
260416 - significant problem about getting enough food to eat. He said
260417 - the missionaries are authorized to purchase food any time of
260418 - day it is available, when ordinarily this would not be
260419 - permitted by the mission leaders. He also mentioned that at
260420 - one time a Church official in the US or in Germany flew food
260421 - into the Siberian enclave to insure the survival of the
260422 - Church's mission.
260425 - ..
260426 - Did not discuss his oldest son.
260430 - ..
260431 - Saw JoAnn and her daughter Jan. Jan is working temporarily for DNRC.
260432 - JoAnn looked the same. She has not purchased a computer because of
260433 - the cost. They went to Hennesy's in the morning to sign up for a
260434 - drawing to win a computer, and I was walking that way, and so added
260435 - my name to improve their odds of winning. It was entered in a
260436 - Windows session on the sales counter.
260438 - ..
260439 - JoAnn could not join us for lunch because of a prior commitment for
260440 - their group to take her boss to lunch today.
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