440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700

September 20, 2001

03 00050 61 01092001

Mr. Stuart Harrow
Manufacturing & Production FSR
Contract Operations Field Support Mid-Atlantic
Defense Contract Management Agency
Long Island
605 Stewart Avenue
Garden City, NY 11530

Subject:   Intelligence Enabled by Communication Metrics and SDS

Dear Stuart,

Following up our telecon on July 30, 2001 there are a number of ways (recall you requested intellectual bridges) to help people grasp the new way of working with SDS that implements sound management practice and adds an "intelligence" support role to align daily work using a system of Communication Metrics.

Leadership is critical to help people cross these bridges.

Events on September 11, 2001 have changed perspectives. America has crossed the bridge to a new kind of war in the 21st century that requires dramatic changes in the way we work. One change needed immediately is for intelligence that "connects the dots" of daily activity into patterns of cause and effect, and enables people to remember all of the things that need to be accomplished, despite expanding complexity. SDS is the best tool for this work, and Communication Metrics is the best method of deployment, as noted in your letter on June 8, 2001. The report on using SDS by the U.S. Army Corps of Engineers concurred with your conclusion. A recent report by DNRC on July 25, 2001 makes similar findings.

Any progress on action items discussed on July 30, 2001?



Rod Welch