CONTACTS
SUBJECTS
C17 Case Study Procurement Setup Complexity Hardware Features Multi-
1103 -
1103 - ..
1104 - Summary/Objective
1105 -
110501 - Follow up ref SDS 43 0000. ref SDS 42 0000.
110502 -
110503 - Fry's configured c17 64-bit computer to run Microsoft xp 32-bit
110504 - operating system, but unable to find device drivers for video system,
110505 - so Windows xp is unsualbe. This creates pressure to invest time
110506 - transitioning to Windows 7 32-bit for transforming SDS to 64-bit
110507 - technology. Case study
110508 -
110509 -
110510 -
110511 -
110512 -
110513 -
110514 -
110516 - ..
1106 -
1107 -
1108 - Background
1109 -
110901 - Objectives C17 Advance SDS 16-bit Upgrade for 64-bit Computers
110902 - SDS 16-bit Applicaion Run on 64-bit Computers with Windows XP 32-bit
110903 -
110904 - Objectives to develop SDS support for Knowledge Management, including
110905 - challenges, and benefits advancing to 64-bit technology are set out in
110906 - the procurement of c16 last year on 090715 2123. ref SDS 12 6V3F
110907 - Motivation for Knowledge Management is further presented in case study
110908 - also on 090715 2123. ref SDS 12 PY7F
110910 - ..
110911 - Initial tests indicate c17 improves speed significantly, and so meets
110912 - expectations of better productivity creating code for SDS Java
110913 - version, underway the past 2 years using first c15, then c16, reported
110914 - on 101010 1826. ref SDS 16 3I4K
110916 - ..
110917 - The plan to use c17 with the Vizio 32" monitor worked well. Provides
110918 - a much more efficient working tool, combining faser processing with a
110919 - bigger screen for observing, navigating, studying, and integrating
110920 - multiple sources and tasks, explained on 101016 0712. ref SDS 17 BO6K
110922 - ..
110923 - This case study shows level of effort to procure and configure
110924 - hardware and software for performing Knowledge Management to work
110925 - intelligently. Advancing complexity of tools provides wider and more
110926 - robust environment for saving lives, time, and money. Complex tools
110927 - and systems take much longer to assemble into productive working
110928 - system, and increases risk of mistakes that compound delays and
110929 - frustrations coordinating multiple people and organizations to refine
110930 - and optimize everything.
110931 -
110932 - [On 101230 1601 Lawrence, supervisor, HP Tech Support for
110933 - HDX 18t computer reports that computers configured to use
110934 - all of the resources provided overwhelms the operating
110935 - system and hardware. ref SDS 89 E58F
110937 - ..
110938 - Case Study Make 64-bit Computer Productive Upgrade Vista to XP 32-bit
110939 -
110940 - Follow up ref SDS 12 PX6N. ref SDS 11 W28G.
110941 -
110942 - 1. Case study procurement c16 showing level of effort
110943 - took 67 tasks in 2009 transition from 16-bit
110944 - to 64-bit technology for Knowledge
110945 - Management................................ 090715 2123, ref SDS 12 PX6N
110947 - ..
110948 - 2. C17 objectives improve productivity developing
110949 - SDS Java code transform to 64-bit
110950 - technology................................ 101010 1826, ref SDS 16 3I4K
110952 - ..
110953 - 3. Planning procurement c17 to use with Vizio
110954 - 32" television monitor for ergonomic
110955 - efficiencies.............................. 101016 0712, ref SDS 17 XP8F
110957 - ..
110958 - 4. Purchase HP desktop without monitor, 64-bit
110959 - Intel 6 core processor increase speed to
110960 - solve problems compiling SDS Java
110961 - code...................................... 101017 0906, ref SDS 18 M75I
110962 -
110963 - HP Pavilion Elite HPE 490t
110964 - Intel(R) Core(TM) i7-970 six-core [3.2GHz,
110965 - 1.5MB L2 + 12MB shared L3 cache]
110966 - 2TB RAID 0 (2 x 1TB SATA HDDs)
110968 - ..
110969 - Raid 0 controller with Sata hard drives
110970 - optimizes performance..................... 101017 0906, ref SDS 18 H44I
110972 - ..
110973 - 5. Vendor refuses to submit letter confirming
110974 - discussions on scope of procurement; company
110975 - policy sends written confirmation of order
110976 - only after payment is issued, when it is
110977 - too late to correct
110978 - mistakes.................................. 101017 0906, ref SDS 18 HE34
110980 - ..
110981 - 6. HP sales department reports Windows XP 32-bit
110982 - not compatible and cannot be installed on 64-bit
110983 - computers to facilitate transformation from
110984 - information to knowledge Management, nobody
110985 - cares; vendors selling computers for
110986 - entertainment to watch movies,
110987 - listen to music and take
110988 - pictures.................................. 101017 0906, ref SDS 18 V292
110990 - ..
110991 - 7. HP describes "power and flexibility" of Pavilion
110992 - Elite HPE 490t designed for graphics, music, and
110993 - high-def movies, this entertainment hub is
110994 - ready for your most challenging multimedia;
110995 - get stunning visuals with high-end
110996 - Nvidia and ATI discrete
110997 - graphics.................................. 101017 0906, ref SDS 18 2G5O
110999 - ..
111000 - 8. Payment problem with Wells Fargo processing
111001 - $3,200 cost of computer with debit transaction;
111002 - bank explains limitations protect
111003 - customers................................. 101017 0906, ref SDS 18 HE78
111005 - ..
111006 - 9. Kristin sales lady at HP submitted letter
111007 - proposing bank problem can be solved so
111008 - customer can buy desktop computer
111009 - with gift coupons......................... 101018 0817, ref SDS 19 SK4R
111011 - ..
111012 - 10. Kristin commended "going extra mile" to
111013 - find solution for placing order with HP
111014 - Sales Department; ask about
111015 - customizing computer
111016 - configuration............................. 101018 0817, ref SDS 19 PQ4T
111018 - ..
111019 - 11. Kristin submitted letter resolving issue;
111020 - HP reverses prior report, ref SDS 0 P34G, and
111021 - confirms Windows XP 32-bit can be installed
111022 - on 64-bit Pavilion Elite HPE 490t computer
111023 - configured for dual boot with
111024 - Windows 7................................. 101018 0817, ref SDS 19 4R60
111025 - Customers can purchase 64-bit Pavilion
111026 - Elite HPE 490t computer with Windows
111027 - XP 32-bit installed at the
111028 - factory................................... 101018 0817, ref SDS 19 OV8X
111030 - ..
111031 - 12. HP reports most customers "happy" with Windows
111032 - 7 "virtualization" of XP for continuity using
111033 - line-of-business software programs created and
111034 - refined for decades, and so do not require
111035 - XP installed in dual-boot
111036 - mode...................................... 101018 0817, ref SDS 19 OV8X
111038 - ..
111039 - 13. HP recommended paying HP additional $200 for Windows
111040 - 7 Ultimate even though OS has to be re-installed by
111041 - the customer for dual-boot productivity; HP maintains
111042 - customer will not need $200 to buy Windows 7 Ultimate
111043 - in order to get 3 months Microsoft Technical Support,
111044 - because even though getting Windows 7 Ultimate with
111045 - an HP OEM product key prevents Microsoft Technical
111046 - Support, customer gets HP technical support that
111047 - is as good or better than support from
111048 - Microsoft.................................. 101018 0817, ref SDS 19 4S6K
111050 - ..
111051 - 14. HP recommends customer does not need to buy
111052 - wireless mouse, because c17 has Bluetooth
111053 - technology that will work with customer's
111054 - existing Bluetooth wireless
111055 - mouse..................................... 101018 0817, ref SDS 19 ML6F
111057 - ..
111058 - 15. Windows 7 Ultimate 64-bit virtualization
111059 - mode to run Windows XP 32-bit; letter received
111060 - from Kristin at HP Sales
111061 - Department................................ 101018 0817, ref SDS 19 Y48M
111063 - ..
111064 - 16. HP submits written confirmation of order for
111065 - new computer c17 to verify scope and
111066 - price..................................... 101018 0817, ref SDS 19 KR6S
111068 - ..
111069 - 17. Ordered HP gift coupons for purpose of
111070 - buying c17, and prepared work plan
111071 - to conclude work on this
111072 - procurement............................... 101018 0817, ref SDS 19 SQ5L
111074 - ..
111075 - 18. Kristin HP Sales Department called and collaborated
111076 - with customer resolving Wells Faro refusal to approve
111077 - Visa Debit card transactions for Gift Certificates
111078 - due to an error in Wells Fargo computer records
111079 - for customer's billing address,
111080 - delaying purchase of
111081 - c17....................................... 101019 0846, ref SDS 20 0001
111083 - ..
111084 - 19. HP Verification Department developed work around
111085 - separating billing address from shipping address
111086 - and in order to approve computer
111087 - purchase transaction for
111088 - c17....................................... 101019 0846, ref SDS 20 PQ5S
111090 - ..
111091 - 20. Letter to Wells Fargo with copy to HP requests
111092 - quality review to correct address problem
111093 - and align work with best
111094 - practices................................. 101020 2041, ref SDS 22 PY4W
111096 - ..
111097 - 21. Kristin in HP Sales Department notified Verification
111098 - Department solved problems and approved customer
111099 - purchase of C17; however, Kristin had
111100 - already left for the day, so order
111101 - was delayed another day................... 101019 0846, ref SDS 20 4S3E
111103 - ..
111104 - 22. Kristin HP Sales Department notified with
111105 - letter to reduce scope of order eliminate
111106 - monitor display, since work plan is
111107 - to use Vizio 32" television
111108 - for monitor on c17........................ 101019 0846. ref SDS 20 PG6H
111110 - ..
111111 - 23. Called HP discussed with Kristin eliminating
111112 - monitor from scope for purchasing c17, as set
111113 - in letter day before...................... 101020 0857, ref SDS 21 6F8M
111115 - ..
111116 - 24. HP cancelled Gift Certificates ordered on
111117 - 101028, due to delay by Wells Fargo approving
111118 - Visa Debit card transactions, so Kristin
111119 - ordered 3 more Gift
111120 - Coupons................................... 101020 0857, ref SDS 21 8F9G
111122 - ..
111123 - 25. Received 3 email from HP advising gift certificate
111124 - transactions are being
111125 - processed................................. 101020 0857, ref SDS 21 N06O
111127 - ..
111128 - 26. Received e-Gift certificates from HP to implement
111129 - work around on using debit card payment
111130 - limits to pay for c17
111131 - transaction............................... 101021 0557, ref SDS 23 NX9O
111133 - ..
111134 - 27. Kristin HP Sales Department called finalize
111135 - transaction ordering c17, and advised
111136 - HP computer will ship
111137 - 101026.................................... 101021 0953, ref SDS 24 NX9O
111139 - ..
111140 - 28. Received letter from HP notifying order H114355414
111141 - for c17 being processed, and should receive
111142 - update on status within 1 business
111143 - day....................................... 101021 0953, ref SDS 24 FA3K
111145 - ..
111146 - 29. Kristin called and advised that HP has awarded
111147 - $150 coupon for something that reduces the
111148 - cost of the order......................... 101021 0953, ref SDS 24 YQ7G
111150 - ..
111151 - 30. Received letter from Kristin in HP Sales Department
111152 - confirming scope on specifications and price
111153 - of order for c17; she says "Enjoy the
111154 - new computer"............................. 101021 0953, ref SDS 24 PQ9R
111156 - ..
111157 - 31. Warranty 2 years 24/7 telephone support
111158 - that is toll free......................... 101021 0953, ref SDS 24 UX8J
111160 - ..
111161 - 32. Received letter from HP notifying build date is
111162 - 101026 on order H114355414 for c17 HP Pavilion
111163 - Elite HPE 490t computer so delivery
111164 - will be a few days later.................. 101021 0953, ref SDS 24 346Q
111166 - ..
111167 - 33. Planning begins to configure c17 for productive
111168 - work implementing protocols for transition
111169 - to 64-bit technology...................... 101021 0953, ref SDS 24 8T6I
111171 - ..
111172 - 34. Letter asks Kristin for HP Sales Department to
111173 - facilitate communications with Technical Support
111174 - Department configuring c17, in order to avoid
111175 - "near death" experience configuring
111176 - c16 purchased from HP last
111177 - year...................................... 101026 1102, ref SDS 26 766Q
111179 - ..
111180 - 35. Kristin notifies customer that HP Sales Department
111181 - cannot facilitate communciation with HP Technical
111182 - Support other than to have already advised
111183 - that Windows XP can be installed on
111184 - HP Pavilion Elite HPE 490t
111185 - computers................................. 101027 0752, ref SDS 27 HP5Y
111187 - ..
111188 - 36. Mistake HP delivered Flash Memory card
111189 - instead of USB Flash
111190 - Drive..................................... 101027 1318, ref SDS 28 6H5H
111191 - rework required to correct mistake
111192 - relying on verbal order that HP refused
111193 - to confirm in
111194 - writing................................... 101027 1318, ref SDS 28 954N
111195 - Corrected mistake working with Exchange
111196 - Department delayed by failed
111197 - Communication, HP to call
111198 - back...................................... 101027 1318, ref SDS 28 9F32
111200 - ..
111201 - 37. HP notifies customer production delays have
111202 - delayed shipping c17 for 15 days, until
111203 - 101109.................................... 101027 1543, ref SDS 29 NX9O
111205 - ..
111206 - 38. HP submits coupon for 15% price off on future
111207 - purchases to compensate for delaying c17
111208 - shipment.................................. 101027 1543, ref SDS 29 Q44M
111210 - ..
111211 - 39. Google search redirection virus attack - c16
111212 - suffers severe redirection of search results
111213 - research, and access to Internet seems to
111214 - be getting slower; called Trend Micro
111215 - manufacturer's Pccillin virus
111216 - protection vendor......................... 101031 1719, ref SDS 30 6D5H
111218 - ..
111219 - 40. HP notifies order for c17 has
111220 - shipped................................... 101103 0809, ref SDS 31 NX9O
111221 - issues $150 credit on the order for
111222 - mystery coupon............................ 101103 0809, ref SDS 31 U43N
111224 - ..
111225 - 41. Letter asks Kristin for Technical Support person
111226 - and phone number who notified Sales Department on
111227 - 101018, that HP installs Windows XP on Pavilion
111228 - Elite HPE 490t computer which HP sold for c17,
111229 - and disclosed in Kristin's letter
111230 - at that time.............................. 101104 1049, ref SDS 32 WW3Y
111232 - ..
111233 - 42. Letter asks Kristin to make correction exchange
111234 - flash memory for USB drive ordered with
111235 - c17....................................... 101104 1049, ref SDS 32 WW4W
111237 - ..
111238 - 43. C17 received from HP via
111239 - FedEx..................................... 101105 1141, ref SDS 35 NX9O
111241 - ..
111242 - 44. C17 delivered to Ryan at Fry's for
111243 - configuration to standard
111244 - protocol.................................. 101106 1329, ref SDS 36 NX9O
111246 - ..
111247 - 45. Fry's reported XP setup ran on c17 desktop without
111248 - separate installation of device drivers for Sata
111249 - hard drives that was required for XP setup on c16
111250 - last year; Ryan indicates Sata drivers were either
111251 - already on the hard drive, included with
111252 - the BIOS, or possibly part of
111253 - the Raid disk controller
111254 - package................................... 101106 1329, ref SDS 36 VN4O
111256 - ..
111257 - 46. Device drivers - Ryan says Fry's cannot find
111258 - for Windows XP to run the NVIDIA GeForce GT
111259 - 420 video graphics adapter installed
111260 - on c17.................................... 101107 1340, ref SDS 37 NX9O
111262 - ..
111263 - 47. HP refuses Technical Support for customers to
111264 - customize configuraion for essential line-
111265 - of-business productivity.................. 101107 1340, ref SDS 37 I14A
111267 - ..
111268 - 48. HP Supervisor Technical Support assigned case
111269 - 8044394603 refused assistance for Fry's to
111270 - configure video device drivers on grounds
111271 - that Fry's does not sell HP computers under
111272 - contract with HP; supervisor further
111273 - maintained that HP Technical Support
111274 - Department avoids work helping
111275 - customers customize their
111276 - computers................................. 101107 1340, ref SDS 37 PR3X
111278 - ..
111279 - 49. Requested letter from supervisor confirming HP
111280 - refusal to provide technical support; supervisor
111281 - advised that customers who request written
111282 - confirmation of authority for HP refusal
111283 - to perform Technical Support must call HP's
111284 - corporate office 650 857 1501; supervisor
111285 - will notify his boss tomorrow, and he will
111286 - call the customer anytime tomorrow on
111287 - 101108 to help the customer obtain
111288 - device drivers for XP to run the
111289 - NVIDIA GeForce GT 420 video
111290 - adapter on c17............................ 101107 1340, ref SDS 37 4E82
111292 - ..
111293 - 50. Fry's expects to complete configuration
111294 - c17 tomorrow installing Windows 7
111295 - Ultimate, and so needs device
111296 - drivers to complete XP
111297 - setup..................................... 101107 1340, ref SDS 37 XF7M
111299 - ..
111300 - 51. HP did not call on 101108, as planned on 101107,
111301 - so called HP Technical Support; HP advises that
111302 - case 8044394603 was escalated to Case Manager
111303 - Department; Shannon advised that HP supervisor,
111304 - Chris, called and sent an email yesterday,
111305 - but customer failed to respond; HP
111306 - schedules Chris to call again
111307 - tomorrow.................................. 101109 1622, ref SDS 38 PR3X
111309 - ..
111310 - 52. Chris called and left message for customer
111311 - to call HP Technical Support back on
111312 - case number 8044394603.................... 101110 1232, ref SDS 39 YH9O
111313 - called HP back and asked for Chris; on
111314 - hold for 20 minutes; called back and
111315 - was on hold for nearly
111316 - an hour................................... 101110 1232, ref SDS 39 YH9O
111318 - ..
111319 - 53. Called HP Technical Support and was advised
111320 - that case number 8044394603 has
111321 - been closed............................... 101111 0841, ref SDS 40 PR3X
111322 - call transferred to supervisor; Jackie
111323 - advised that HP will send a letter saying
111324 - HP will not help customers find device
111325 - drivers for XP because customer
111326 - ordered computer with
111327 - Windows 7................................. 101111 0841, ref SDS 40 PR4P
111329 - ..
111330 - 54. Fry's reports c17 configured; just needs
111331 - device drivers for NVIDIA GeForce GT
111332 - 420 video adapter with
111333 - XP........................................ 101112 1608, ref SDS 41 FE9J
111335 - ..
111336 - 55. Fry's demonstrates c17 configured Windows 7
111337 - 32-bit, and 64-bit; but Windows XP video
111338 - device still needed; Ryan will do
111339 - more research on his
111340 - days-off.................................. 101114 1430, ref SDS 42 NX9O
111342 - ..
111343 - 56. Ryan reported that Fry's research discovered that
111344 - NVIDIA is developing a device driver for GeForce GT
111345 - 420 video graphics adapter, but there is no
111346 - release date on when setup of the HP Pavilion
111347 - Elite 490t desktop computer can be
111348 - completed................................. 101115 1805, ref SDS 43 NX9O
111350 - ..
111351 - 57. Ryan reported Fry's discovered that
111352 - HP did not include Bluetooth with the
111353 - LAN Wireless specified for c17
111354 - purchase.................................. 101115 1805, ref SDS 43 TA8K
111356 - ..
111357 - 58. C17 received from Fry's configured multi-boot
111358 - for Windows XP, Windows 7 32-bit, and with
111359 - Windows 7 64-bit.......................... 101115 1805, ref SDS 43 G96L
111361 - ..
111362 - 59. C17 begin configure standard work environment
111363 - using Windows 7 32-bit that supports SDS,
111364 - but has defects like Vista that prevent
111365 - efficient Knowledge
111366 - Management................................ 101115 2018, ref SDS 44 2871
111367 - SDS setup................................. 101115 2018, ref SDS 44 2495
111368 - Start Programs organize................... 101115 2018, ref SDS 44 566J
111370 - ..
111371 - 60. Google search redirection - c16 Pccillin failed
111372 - virus protection firewall software, Trend Micro
111373 - assigns case number 1-1-387474399; virus scan
111374 - reports no virus or other threats
111375 - found..................................... 101122 1116, ref SDS 45 716S,
111376 - receive letter from Trend Micro with new
111377 - instructions download code to diagnose search
111378 - redirection problems; decided not to do this work,
111379 - since redirection seems at the moment
111380 - less severe............................... 101122 1116, ref SDS 45 N46F
111382 - ..
111383 - 61. Letter to HP requests assistance correcting
111384 - problems on Order H114355414,
111385 - including bluetooth....................... 101122 2112, ref SDS 46 S85G
111386 - XP device driver.......................... 101122 2112, ref SDS 46 JB9L
111387 - Windows 7 CD.............................. 101122 2112, ref SDS 46 B94U
111388 - USB 8 GB Flash drive...................... 101122 2112, ref SDS 46 B94X
111390 - ..
111391 - 62. Google search redirection - received letter from
111392 - John at Trend Micro asking about progress performing
111393 - diagnostics on c16 to eliminate Google
111394 - search redirection
111395 - problem................................... 101127 1017, ref SDS 47 TP4M
111397 - ..
111398 - 63. NVIDIA was called for XP device driver GeForce
111399 - GT 420 video graphics adapter running
111400 - on c17.................................... 101202 1259, ref SDS 48 TY5H
111401 - received letter from NVIDIA with technical
111402 - support incident # 101202-000139 to
111403 - provide Windows XP device
111404 - driver.................................... 101202 1259, ref SDS 48 KE9N
111405 - following NVIDIA instructions to obtain
111406 - device driver resulted in downloading
111407 - generic driver system scan utility
111408 - driver boost.............................. 101202 1259, ref SDS 48 4Q96
111409 - Kishen at NVIDIA called and provided
111410 - assistance downloading device
111411 - driver.................................... 101202 1259, ref SDS 48 JB45
111412 - however, this driver returned an error
111413 - message saying it does not recognize any
111414 - equipment................................. 101202 1259, ref SDS 48 UN48
111415 - Kishen at NVIDIA called back and provided
111416 - additional help suggesting to try running
111417 - device driver setup in Windows safe
111418 - mode; this also
111419 - failed.................................... 101202 1259, ref SDS 48 4Q95
111420 - driver boost was tried and returned error
111421 - message saying computer not
111422 - recognized................................ 101202 1259, ref SDS 48 4Q96
111424 - ..
111425 - 64. Access Denied - could not transfer files from
111426 - c17 to c16 - called for Technical Support
111427 - Microsoft OEM product key requires calling
111428 - HP or paying open ended amount for
111429 - guarentee of solution..................... 101202 2242, ref SDS 49 6S6H
111431 - ..
111432 - 65. NVIDIA says GeForce GT 420 is an HP OEM video
111433 - graphics adapter customized by HP for HP computers
111434 - so HP is responsible to provide device drivers;
111435 - Kishen arranges conference call with HP to find
111436 - XP device driver for c17;
111437 - Conference call with HP - Shelly assigns
111438 - HP case number
111439 - 8044394603................................ 101203 1043, ref SDS 50 UR8F
111440 - Shelly said HP gets device drivers from
111441 - NVIDIA; she cannot find in the HP computer
111442 - system a driver for XP to run the
111443 - GeForce GT 420 video
111444 - adapter................................... 101203 1043, ref SDS 50 UR9R
111445 - Kishen plans to escalate issue at NVIDIA
111446 - finding device driver for XP on c17, and
111447 - will follow up; recommends customer
111448 - do additional research with
111449 - Google on Internet........................ 101203 1043, ref SDS 50 UR5X
111451 - ..
111452 - 66. Research on Internet finds Windows XP device driver
111453 - for NVIDIA GeForce GT 420 video graphics adapter,
111454 - requires password to open download
111455 - zip file.................................. 101203 1043, ref SDS 50 P106
111457 - ..
111458 - 67. Utilities C17 Windows 7 - purchased from Piriform
111459 - ccleaner removes temp files, removes history from
111460 - disk for confidentiality, maintains registry,
111461 - defragment, sort partitions, files and
111462 - directories............................... 101204 1230, ref SDS 51 VN5G
111464 - ..
111465 - 68. HP printer fails to configure with c17; purchase
111466 - cable connection conversion; investigate
111467 - and resolve additional configuration
111468 - problems.................................. 101204 1524, ref SDS 52 Y65H
111470 - ..
111471 - 69. Access Denied - much bigger problem for Windows 7,
111472 - because under various circumstances, "denied access"
111473 - prevents uploading records from the transfer directory
111474 - to the Internet. Sometimes this works and
111475 - other times not - problem seems hard
111476 - to understand............................. 101204 2004, ref SDS 53 NG7G
111478 - ..
111479 - 70. Letter to NVIDIA requesting password to get
111480 - device drivers for GeForce GT 420 video graphics
111481 - adapter for c17 runnning Windows XP on HP
111482 - Pavilion Elite HPE 490t desktop
111483 - computer.................................. 101206 2102, ref SDS 54 GE8H
111485 - ..
111486 - 71. Printer configuration continues to fail
111487 - with both c16 and c17; develop new
111488 - work plan................................. 101206 2217, ref SDS 55 Y65H
111490 - ..
111491 - 72. Telecon Kishen, NVIDIA had same problem could
111492 - not get the password to unzip the drivers from
111493 - the download file; he is investigating
111494 - further with his
111495 - boss...................................... 101207 0547, ref SDS 56 6556
111497 - ..
111498 - 73. Comcast communications vendor Internet telephone
111499 - television offers free Norton virus protection
111500 - software for c17 and network replace
111501 - Pccillin.................................. 101207 1854, ref SDS 57 JL5H
111503 - ..
111504 - 74. Printer - called HP for technical support to
111505 - setup printer; engineer recommended buying
111506 - new Photosmart C4780 printer for C17;
111507 - placed order H115185097 for 3-in-1 printer
111508 - that also copies and scans documents;
111509 - wireless connection reduces complex
111510 - cabling....................,.............. 101208 1333, ref SDS 58 Y65H
111512 - ..
111513 - 75. Microsoft support to fix "Access Denied" that
111514 - disrupts interoprability between SDS, IE, and
111515 - ftp ops for precision access; 90-day support
111516 - refused because Microsoft feels HP should
111517 - support Windows 7 under OEM protocols; paid
111518 - HP extra $200 for w7 Ultimate on basis HP
111519 - would support Windows 7; however, both
111520 - Microsoft and HP each say the other
111521 - should do the work........................ 101209 0823, ref SDS 59 1R5H
111523 - ..
111524 - 76. Access Denied - again
111525 - Windows 7 returning error message "Destination
111526 - folder access denied. You need permission to
111527 - perform this action" transferring files from
111528 - c16 to c17 which has been a million times
111529 - the past 30 years; suddenly work is stopped
111530 - without any recourse to solve the
111531 - problem................................... 101209 0823, ref SDS 59 1G8O
111533 - ..
111534 - 77. Access Denied - Internet research identifies
111535 - possible areas of solution in "hidden administrator"
111536 - and "Group Policies," "System Privileges" which
111537 - may somehow restore control of the computer to
111538 - the user, but no express solution is
111539 - evident................................... 101209 0823, ref SDS 59 4G7I
111541 - ..
111542 - 78. Recycle Bin corrupt; found solution on
111543 - Internet.................................. 101209 1051, ref SDS 60 MR5I
111545 - ..
111546 - 79. Letter asks Kishen about NVIDIA progress finding
111547 - password to install video device drivers for
111548 - NVIDIA GeForce GT 420 video graphics
111549 - adapter running with XP
111550 - on c17.................................... 101209 1418, ref SDS 61 5D7Y
111552 - ..
111553 - 80. Called Kishen - NVIDIA is continuing research
111554 - and testing to verify suitability of device
111555 - drivers for this application; Kishen
111556 - will call Monday, 101213, to
111557 - report progress........................... 101209 1418. ref SDS 61 1I41
111559 - ..
111560 - 81. At 1722 received letter from NVIDIA demonstrating
111561 - good management working intelligently by providing
111562 - NVIDIA diary at 1531 on communications and
111563 - actions taken............................. 101209 1418, ref SDS 61 TF5K
111564 - NVIDIA will release new drivers for the
111565 - GeForce GT 420 adapter to run on Windows
111566 - XP........................................ 101209 1418, ref SDS 61 NL54
111567 - saying status of incident is "waiting
111568 - for customer.............................. 101209 1418, ref SDS 61 4Q6P
111570 - ..
111571 - 82. NVIDIA new practice working intelligently capturing
111572 - accurate record communications and feedback for
111573 - Technology Support improves productivity;
111574 - evidence-based management reduces
111575 - mistakes and rework in every
111576 - sector including health
111577 - care...................................... 101209 1418, ref SDS 61 L63N
111579 - ..
111580 - 83. Discovered Norton virus protection offered free
111581 - for c17 and network by Comcast less effective than
111582 - Pccillin, so decided to continue
111583 - with Pccillin............................. 101210 0757, ref SDS 62 DX37
111585 - ..
111586 - 84. Access Denied - trying steps to avoid delay
111587 - and disruption to working with Windows 7 on
111588 - c17 - we need to create and delete directories
111589 - dynamically, and Microsoft persistently
111590 - "denies access" for working
111591 - efficiently............................... 101212 1918, ref SDS 63 1R5H
111593 - ..
111594 - 85. Access Denied - continue experiment configuring
111595 - Microsoft to enable interoperable and dynamically
111596 - creating and deleting files and
111597 - directories............................... 101212 1918, ref SDS 63 1R5H
111598 - Microsoft only executes rd command to
111599 - remove a directory structure, if the SDS
111600 - or Medit DOS app is
111601 - closed.................................... 101212 1918, ref SDS 63 9U9H
111603 - ..
111604 - 86. Access Denied - investigate DOS Forums
111605 - to work dynamically....................... 101213 0717, ref SDS 64 1R5H
111606 - letter explains scope of problem and
111607 - failed solution attempts.................. 101213 0717, ref SDS 64 266N
111608 - letter to forum explains SDS application
111609 - for Knowledge Management applying
111610 - precision access that is being
111611 - denied by Microsoft....................... 101213 0717, ref SDS 64 ZS8L
111613 - ..
111614 - 87. Access Denied - SDS interactive ftp process
111615 - indicates Microsoft Windows 7 code error may be
111616 - causing performance failure according to
111617 - Microsoft design for Admistrator
111618 - privileges................................ 101213 0717, 101213 0717, ref SDS 63 IQ6Q,
111620 - ..
111621 - 88. Printer received - HP Photosmart C4780
111622 - part Q8380A#ABA on order
111623 - H115185097................................ 101213 1325, ref SDS 65 Y65H
111625 - ..
111626 - 89. Printer configured with cable connection so
111627 - got a letter and envelope
111628 - printed .................................. 101213 1325, ref SDS 65 MO3K
111630 - ..
111631 - 90. Printer wireless configuration failed; could
111632 - find contact for Technical
111633 - Support................................... 101213 1325, ref SDS 65 ZT8N
111635 - ..
111636 - 91. Access Denied - DOS forums explain User Account
111637 - Control settings Windows 7 in Control Panal - these
111638 - have already failed to solve
111639 - problem................................... 101214 1508, ref SDS 67 OB5I
111641 - ..
111642 - 92. Printer - called HP Technical Support could not
111643 - get through to an engineer for
111644 - assistance................................ 101214 1007, ref SDS 66 ZT8N
111645 - tried finding tech support on HP Internet
111646 - address and downloading setup software;
111647 - difficulty getting printer
111648 - setup..................................... 101214 1007, ref SDS 66 6H3Q
111649 - finally got wireless signal on printer,
111650 - continual failure completing
111651 - setup for wireless........................ 101214 1007, ref SDS 66 WL4L
111653 - ..
111654 - 93. Printer - tried scanning a letter to avoid
111655 - typing; scan produces a pdf file, but it does
111656 - not create editable text for adding anchors
111657 - for precision access; so had to type the
111658 - thing over that somebody else already
111659 - type...................................... 101214 2330, ref SDS 68 KJ5N
111661 - ..
111662 - 94. Printer - called HP Technical Support received
111663 - case 1170367103; engineer used "remove access"
111664 - to configure printer; HP had same problems
111665 - customer reported previously wireless
111666 - configuration failed...................... 101215 1150, ref SDS 69 ZT8N
111667 - HP assigns service ticket 8045629959;
111668 - engineer plans to research the problem
111669 - and call back with
111670 - solution.................................. 101215 1150, ref SDS 69 FN7X
111672 - ..
111673 - 95. Video device driver - called NVIDIA and Technical
111674 - Support manager disclosed device drivers for XP
111675 - are being created, will be several months at least
111676 - before release date; proposes switching to
111677 - 1GB NVIDIA Geforce 460 [2 DVI, mini-HDMI,
111678 - VGA adapter], which Ed assures already
111679 - has XP device drivers; and this video
111680 - adapter is available from
111681 - HP........................................ 101215 1443, ref SDS 70 4W5K
111683 - ..
111684 - 96. Called HP and talked to Tony, Case Manager,
111685 - assigned case 8044394603 pending issues on
111686 - HP order H114355414 for c17; Tony advised
111687 - somebody at HP closed the case, so Tony
111688 - created new case number
111689 - 7501750039................................ 101215 1443, ref SDS 70 MM5T
111690 - covering 4 pending issues...
111692 - ..
111693 - 1. Device drivers XP on C17
111694 - 2. Bluetooth on Lan Wireless adapter
111695 - 3. Windows 7 Tech Support Access Denied
111696 - 4. Exchange Flash Memory for Flash USB driver
111698 - ..
111699 - 97. Video device driver Windows XP - explained NVIDIA's
111700 - proposal to exchange video adapters for one that
111701 - supports XP - Tony will research HP
111702 - availability for alternate video
111703 - adapter................................... 101215 1443, ref SDS 70 GL99
111705 - ..
111706 - 98. Bluetooth - Tony suggests HP provide external USB
111707 - adapter to fix wireless mouse problem reported by
111708 - Fry's that wirleless LAN does not support
111709 - Bluetooth; agree to try this
111710 - solution.................................. 101215 1443, ref SDS 70 FN79
111712 - ..
111713 - 99. Access Denied - case manager, Tony, requests
111714 - assistance from HP Technical Support on
111715 - on Windows 7 to resolve
111716 - problem................................... 101215 1443, ref SDS 70 TF6O
111718 - ..
111719 - 100. USB Flash Drive - Tony investigating solution
111720 - for exchanging USB drive to correct mistake
111721 - delivering Flach memory
111722 - card...................................... 101215 1443, ref SDS 70 GL91
111724 - ..
111725 - 101. Commend HP - letter thanks Case Management Department
111726 - making progress resolving pending issues on
111727 - HP order H114355414 for
111728 - c17....................................... 101216 1642, ref SDS 71 4W5K
111730 - ..
111731 - 102. HP was paid $200 for Windows 7 Ultimate with support
111732 - from OEM-HP; this amount could have been used to buy
111733 - same product and yield 90 days of Technical Support
111734 - at Microsoft; so would like to realize
111735 - benefit of this bargain proposed by
111736 - HP Sales Department....................... 101216 1642, ref SDS 71 8J4U
111738 - ..
111739 - 103. Google search redirection - applied Trend Micro
111740 - instruction on creating a scan log to evaluate
111741 - the problem of Google search
111742 - redirection............................... 101217 1210, ref SDS 72 716S
111743 - submitted the log for analysis with a
111744 - letter to Trend Micro..................... 101217 1210, ref SDS 72 KO4Y
111746 - ..
111747 - 104. Printer - called HP again to configure
111748 - Photosmart C4780 printer with
111749 - c16....................................... 101217 1406, ref SDS 73 Y65H
111750 - excellent HP support using remote access
111751 - for several hours solving complex
111752 - problem................................... 101217 1406, ref SDS 73 JG3J
111753 - set up wireless printing with OCR
111754 - scanning.................................. 101217 1406, ref SDS 73 G56M
111756 - ..
111757 - 105. Video Adapter XP device drivers - Tony called and
111758 - proposed exchanging NVIDIA GeForce GT 420, which
111759 - does not have XP device drivers, with ATI Radeon HD
111760 - 5570 video graphics adapter which has device
111761 - drivers for Windows XP; work scheduled
111762 - 101223.................................... 101220 1555, ref SDS 74 PP4Q
111764 - ..
111765 - 106. Bluetooth - Tony called and confirmed proposal
111766 - to send a USB Bluetooth adapter to solve problem
111767 - of missing support on the wireless
111768 - LAN adapter............................... 101220 1555, ref SDS 74 PX5L
111770 - ..
111771 - 107. Access denied - Tony has notified HP Technical
111772 - Support for assistance requested by the customer,
111773 - and has not received a response; he is following
111774 - up to obtain required help from
111775 - Microsoft................................. 101220 1555, ref SDS 74 GN8M
111777 - ..
111778 - 108. USB 8 GB Flash drive - HP reports people addicted
111779 - to relying on evidence in the computer because access
111780 - is fast and easy, and ignore evidence from customers
111781 - because entering communication into the computer for
111782 - accurate record to save lives, time and money
111783 - takes a lot of will power - diligence
111784 - Tony reviewing evidence to solve
111785 - USB drive issue........................... 101220 1555, ref SDS 74 SX6N
111787 - ..
111788 - 109. Tony's letter confirms HP making progress
111789 - resolving issues on c17 for HP order
111790 - H114355414 on case
111791 - 7501750039................................ 101220 1555, ref SDS 74 PX5L
111793 - ..
111794 - 110. Received HP order DVZ218-01............... 101220 1555, ref SDS 74 PZ4G
111795 - and showing new part 589754-ZH1 ATI Radeon
111796 - HD5570 graphics to be installed on site
111797 - by HP..................................... 101220 1555, ref SDS 74 PH4F
111799 - ..
111800 - 111. Tony called and advised that to resolve case
111801 - 7501750039 HP is sending email gift coupon
111802 - to purchase USB flash drive and USB
111803 - Bluetooth adapter......................... 101221 1425, ref SDS 75 PH7N
111805 - ..
111806 - 112. Received Tony's letter with gift coupon
111807 - code from HP for $75 to purchase USB Flash
111808 - drive and USB Bluetooth
111809 - adapter................................... 101221 1425, ref SDS 75 NP7I
111811 - ..
111812 - 113. Received HP notice that order DVZ218-01 for part
111813 - 589754-ZH1 the ATI Radeon HD 5570 video graphics
111814 - adapter has been shipped with tracking
111815 - number.................................... 101221 1425, ref SDS 75 4W5K
111817 - ..
111818 - 114. Received Tony's letter with HP instructions on
111819 - redeeming coupon to correct defects in HP
111820 - order H114355414 for
111821 - C17....................................... 101221 1425, ref SDS 75 NP7I
111823 - ..
111824 - 115. Download utility mydegrag.exe to sort and
111825 - defragment disk partitions for system maintenance,
111826 - complementing tools acquired
111827 - weeks earlier............................. 101222 1425, ref SDS 76 RJ5H
111828 - developed comprehensive disk maintenance
111829 - solutions on c17 Start
111830 - Programs.................................. 101222 1425, ref SDS 76 DS5M
111832 - ..
111833 - 116. AT Radeon HD 5570 video graphics adapter
111834 - received from Fedex for HP Order Number
111835 - DVZ218-01................................. 101222 1719, ref SDS 77 BC5H
111837 - ..
111838 - 117. Bluetooth adapter - submit to HP Sales Department
111839 - Tony's letter explaining Gift Coupon purchase of
111840 - Bluetooth and USB Flash drive to correct
111841 - errors in order H114355414 for
111842 - c17....................................... 101223 0921, ref SDS 78 RR9K
111844 - ..
111845 - 118. Bluetooth adapter and USB drive - called HP
111846 - Sales Department and talked to
111847 - Christina................................. 101223 0921, ref SDS 78 EL4K
111848 - HP Sales Department order for USB Flash
111849 - drive and USB Bluetooth adapter using Gift
111850 - Coupon as set out in Tony's letter on
111851 - correcting issues in order for
111852 - c17....................................... 101223 0921, ref SDS 78 PL6M
111854 - ..
111855 - 119. Received letter from Christina confirming HP
111856 - Sales Department work plan to implement Tony's
111857 - solution in Technical Support Case Mangement
111858 - Department on solving defects in order
111859 - for c17................................... 101223 0921, ref SDS 78 XW3K
111861 - ..
111862 - 120. Received HP confirmation of order for Bluetooth
111863 - USB adapter to correct defects on order for c17,
111864 - and showing no payment
111865 - due....................................... 101223 0921, ref SDS 78 BP7F
111866 - received HP confirmation of order for
111867 - 16 GB USB flash drive showing no
111868 - payment due............................... 101223 0921, ref SDS 78 NO5I
111870 - ..
111871 - 121. Received HP notice that USB Bluetooth
111872 - adapter has
111873 - shipped................................... 101223 0921, ref SDS 78 G73J
111875 - ..
111876 - 122. Google search redirection and slowing performance
111877 - c16 - Trend Micro reports no record receiving letter
111878 - on 101217 submitting scan log file requested by Trend
111879 - Micro - assigns new case number 1-1-395893663,
111880 - and requests customer resubmit log file
111881 - for scan on 101217........................ 101223 1314, ref SDS 79 G16M
111883 - ..
111884 - 123. Video Adapter XP device drivers - excellent HP
111885 - service technician on site implementing order
111886 - DVZ218-01 to remove NVIDIA GeForce GT 420 and
111887 - install ATI Radeon HD 5570 video graphics adapter
111888 - for Windows XP in c17 order H114355414
111889 - and resolving case number
111890 - 7501750039................................ 101223 1415, ref SDS 80 DB6U
111891 - turned out Radeon video adapter defective
111892 - would not transmit video signals to
111893 - the Vizio television
111894 - montior................................... 101223 1415, ref SDS 80 F634
111895 - so Pat restored the NVIDIA video adapter
111896 - to initial condition and ordered replacement
111897 - ATI Radeon HD 5570 video
111898 - adapter................................... 101223 1415, ref SDS 80 HV5F
111900 - ..
111901 - 124. HP service technician discovered today that manfacturer
111902 - for ATI Radeon adapter failed to submit CD with video
111903 - device drivers for installation scheduled today; Pat
111904 - will investigate over the weekend on personal time
111905 - to find device drivers for ATI Radeon HD 5570
111906 - essential for re-configurng video next week
111907 - after corrected adapter is delivered, and in
111908 - order for c17 computer to function according
111909 - to product specifications, and which
111910 - everybody assumed would be provided
111911 - today in the delivery box for
111912 - the ATI Radeon adapter.................... 101223 1415, ref SDS 80 5X7H
111914 - ..
111915 - 125. Received HP confirmation of order DXA04801 for
111916 - replacement ATI Radeon HD 5570 video graphics
111917 - adapter................................... 101223 1415, ref SDS 80 HV7L
111918 - as further described in details of the
111919 - order..................................... 101223 1415, ref SDS 80 PH4F
111921 - ..
111922 - 126. Netbeans setup on c17 Windows 7 32-bit and
111923 - verified everything works normally, as with
111924 - c16 Windows XP the past year, so work on SDS
111925 - Java development benefits from faster
111926 - processing with c17, as planned
111927 - on 101010................................. 101223 1922, ref SDS 81 265H
111929 - ..
111930 - 127. Received letter from HP notifying that order
111931 - H115456236 for 16 GB USB drive has
111932 - shipped................................... 101224 0632, ref SDS 82 4W5K
111934 - ..
111935 - 128. FedEx delivered replacement Radeon video adapter
111936 - for installation in c17 to replace NVIDIA
111937 - video card................................ 101224 1619, ref SDS 83 A55H
111939 - ..
111940 - 129. Printer - configure c17 with HP Photosmart C4780
111941 - using record of understandings from successful
111942 - configuration of c16 last week on 101217 by
111943 - HP Tech Support Department in
111944 - India..................................... 101227 0718, ref SDS 84 PC5H
111945 - configuration c17 failed setting up HP
111946 - Solutions Center to specify an OCR
111947 - scan...................................... 101227 0718, ref SDS 84 AZ9J
111948 - was able to print files with wireless
111949 - connection to c17......................... 101227 0718, ref SDS 84 PC97
111950 - called HP technical support - had same
111951 - problems, could not set up HP Solution
111952 - Center.................................... 101227 0718, ref SDS 84 OU66
111953 - HP engineer gave up after 2.5 hours
111954 - and ended call............................ 101227 0718, ref SDS 84 OU6J
111955 - HP did not call back, so called HP back
111956 - requested 1st engineer to avoid
111957 - duplication of mistakes................... 101227 0718, ref SDS 84 PQQS
111958 - HP assigned new engineer; invested another
111959 - 2 hours making same mistakes with same
111960 - result,................................... 101227 0718, ref SDS 84 S663
111961 - HP ended session without solution;
111962 - elevating problem to another level of tech
111963 - support................................... 101227 0718, ref SDS 84 S69E
111965 - ..
111966 - 130. Google search redirection c16 virus problem -
111967 - letter from Trend Micro reports examination
111968 - log file created on 101217, with hijackthis.exe
111969 - program received from Trend Micro and according
111970 - to Trend Micro instructions, did not
111971 - resolve Google search redirection
111972 - virus problem............................. 101227 0948, ref SDS 85 3G5F
111973 - Trend Micro submits 28 additional detailed
111974 - technical steps for customer to help Trend
111975 - Micro recover from failure of Trend
111976 - Micro virus protection with
111977 - Pccillin.................................. 101227 0948, ref SDS 85 9H3P
111979 - ..
111980 - 131. C16 system reports cannot read memory - may
111981 - be causing slow access to Internet and
111982 - data transfer to
111983 - c17....................................... 101227 0948, ref SDS 85 NU7Q
111985 - ..
111986 - 132. C17 video adapter - HP service technician returns
111987 - implement order DXA04801 rework for prior order
111988 - DVZ218-01 remove NVIDIA GeForce GT 420 and install
111989 - ATI Radeon HD 5570 video graphics adapter for
111990 - c17 with Windows XP in order H114355414
111991 - and resolving case number
111992 - 7501750039................................ 101228 0944, ref SDS 86 A55H
111994 - ..
111995 - 133. Device drivers becoming harder to obtain -- ATI
111996 - and HP again failed to ship device drivers required
111997 - for warranty work to set up Radeon HD 5570 video
111998 - adapter on c17; Pat reported manufacturers have
111999 - reduced support for device drivers causing
112000 - delays and extra cost attempting to avoid
112001 - responsibility to provide servicable
112002 - products.................................. 101228 0944, ref SDS 86 6H31
112004 - ..
112005 - 134. Windows XP line-of-business installed base very
112006 - large - HP reports major corporate accounts do not
112007 - use Windows 7 for XP virtualization; big accounts
112008 - transfer Windows XP configuration to new computers
112009 - with an image to maintain continuity using
112010 - line-of-business software essential
112011 - for productivity to maintain
112012 - earnings.................................. 101228 0944, ref SDS 86 6H71
112014 - ..
112015 - 135. C16 problems Google search redirection virus and
112016 - memory failing - Trend Micro requests additional
112017 - steps for customer to diagnose virus
112018 - causing Google Search
112019 - redirection............................... 101229 0621, ref SDS 87 4S8G
112020 - performing additional diagnostic steps
112021 - yielded no evident correction to
112022 - search redirection........................ 101229 0621, ref SDS 87 7H7O
112024 - ..
112025 - 136. C16 Google search redirection virus and memory
112026 - problems - Trend Micro requests additional
112027 - steps to download software sicwin.exe
112028 - and create diagnostic
112029 - log....................................... 101230 1158, ref SDS 88 437L
112031 - ..
112032 - 137. C16 memory failure on shutdown - called HP and
112033 - reported error messages during shut down
112034 - from Windows XP........................... 101230 1601, ref SDS 89 Y15H
112035 - HP eventually assisted performing BIOS
112036 - memory and disk tests..................... 101230 1601, ref SDS 89 UH8G
112037 - HP testing shows normal Internet access
112038 - and data transfer on network with Windows 7 64-bit,
112039 - suggests Windows XP may be failing and
112040 - needs re-install, rather than hardware
112041 - failures.................................. 101230 1601, ref SDS 89 E66T
112043 - ..
112044 - 138. C17 USB drive received from HP via FedEx
112045 - to complete scope purchasing
112046 - c17....................................... 101230 1639, ref SDS 90 AQ8R
112048 - ..
112049 - 139. C17 Bluetooth wirless adapter received from HP
112050 - via FedEx USB bluetooth adapter to complete
112051 - scope purchasing
112052 - c17....................................... 101230 1639, ref SDS 90 MK9F
112054 - ..
112055 - 140. Google search redirection virus and memory
112056 - problems - submitted log created with sicwin.exe
112057 - to Trend Micro with link to this record showing
112058 - details on performing Trend Micro guidance to
112059 - evaluate Google redirection problem on c16, and
112060 - recent slow access to access and the
112061 - network................................... 101231 1712, ref SDS 91 5L3V
112063 - ..
112064 - 141. Google search redirection virus and memory
112065 - problems - notified Trend Micro may end efforts
112066 - to resolve Google Search redirection problem
112067 - using virus protection diagnostics, as efforts
112068 - have failed the past month, and instead format
112069 - the drive and re-install Windows
112070 - XP........................................ 101231 1712, ref SDS 91 5L3P
112072 - ..
112073 - 142. C17 live television and try using Windows 7
112074 - Media Center; accessed live television directly
112075 - with web browser on Internet; however after
112076 - about 15 minutes sound failed with
112077 - HDMI connection........................... 101231 1759, ref SDS 92 3A5O
112079 - ..
112080 - 143. C17 disabled "Google Instant" in Netscape Firefox
112081 - web browser to avoid distraction for performing
112082 - efficient daily work that requires
112083 - research.................................. 101231 1829, ref SDS 93 RM5H
112085 - ..
112086 - 144. C17 HP bt500 Bluetooth USB wirless adapter
112087 - difficulty configuring - set up CD reported
112088 - "Device not found," eventually CD seemed to
112089 - run successfully, but Widows 7 Control Panel
112090 - for Bluetooth failed to recognize
112091 - mouse..................................... 101231 2216, ref SDS 94 4W5K
112093 - ..
112094 - 145. C17 sound failing through new ATI Radeon 5570 video
112095 - graphics adapter using HDMI connection to Vizio VA320M
112096 - television, which has worked since 101115 received
112097 - from Fry's after configuration until yesterday on
112098 - 101231 trying Media Center to access
112099 - live television........................... 110101 0824, ref SDS 95 Z55I
112101 - ..
112102 - 146. C17 new ATI Radeon 5570 video adapter displays
112103 - SDS color scheme for Schedule very poorly - can
112104 - barely read dates (fuzzy) - switched color
112105 - scheme to resolve new
112106 - issue..................................... 110101 0939, ref SDS 96 0001
112108 - ..
112109 - 147. C16 Google Search redirection and memory failures
112110 - diagnosed as failing Windows XP - decide to format
112111 - I: drive and reinstall Windows XP; called HP for
112112 - assistance; encountered Blue Screen error indicating
112113 - need USB external CD drive to load disk Sata
112114 - driver; decided to hire Fry's for
112115 - format and reinstall XP
112116 - task...................................... 110101 1045, ref SDS 97 FL5I
112118 - ..
112119 - 148. C16 to clear virus and resolve degraded system
112120 - performance took computer to Fry's; arranged for
112121 - Ryan to format I: drive and install xp de
112122 - novo, as done originally on
112123 - 090710.................................... 110102 1308, ref SDS 91 ZE4H
112125 - ..
112126 - 149. C17 Bluetooth wireless mouse - called HP technical
112127 - support; Deep the HP engineer could not configure
112128 - HP bt500 bluetooth adapter and device software
112129 - to recognize the bluetooth wireless
112130 - mouse..................................... 110102 2033, ref SDS 98 4Y4F
112132 - ..
112133 - 150. Printer - configure c17 with HP Photosmart C4780 -
112134 - received unsolicited notice that download
112135 - available to configure
112136 - printer................................... 110102 2255, ref SDS 99 0R7N
112137 - downloaded and installed software, which
112138 - ran successfully to completion - solving
112139 - prior problems............................ 110102 2255, ref SDS 99 0R97
112140 - wireless printing with OCR can be
112141 - performed on c17 for paperless
112142 - management practice....................... 110102 2255, ref SDS 99 IH4J
112144 - ..
112145 - 151. Printer - configure c17 with HP Photosmart C4780 -
112146 - received and installed upgraded firmware for
112147 - wireless HP Photosmart C4780
112148 - printer................................... 110103 0847, ref SDS A0 NI7O
112150 - ..
112151 - 152. Printer - configure c17 with HP Photosmart C4780 - HP
112152 - suddenly and without warning posted an unapproved
112153 - notice on C17 desktop that automatically and without
112154 - approval installed something called an HP Advisory
112155 - Dashboard that seems related to the HP
112156 - Photosmart C4780 printer recently
112157 - installed................................. 110103 1527, ref SDS A1 3M5H
112159 - ..
112160 - 153. Printer - configure c17 with HP Photosmart
112161 - C4780 - received notice upgrage available for
112162 - IRIS software to improve OCR scanning speed and
112163 - accuracy; installed new software, which seems
112164 - to create separate application for scanning
112165 - with IRIS alone; however quality of scans
112166 - with this new IRIS software seems less
112167 - than scanning with the HP Solution
112168 - Center.................................... 110104 0721, ref SDS A2 BX7O
112169 - n
112170 - ..
112171 - 154. C17 Bluetooth wireless mouse - Tony called with
112172 - HP Technical Support Case Manager Department - he
112173 - ordered a replacement part to configure c17 for
112174 - Bluetooth wireless using an internal
112175 - LAN wirelss care with
112176 - Bluetooth................................. 110104 1838, ref SDS A3 RY5G
112178 - ..
112179 - 155. C17 Bluetooth wireless mouse - received HP
112180 - confirmation order EAP69901 for replacement
112181 - parts required to use wirless
112182 - mouse..................................... 110104 1838, ref SDS A3 OQ7O
112184 - ..
112185 - 156. C17 Access Denied HP case 7501750039 - research on
112186 - Internet found application, psexec.exe, that might
112187 - solve problem by running SDS with "System Privileges"
112188 - to enable interactive dynamic creating and deleting
112189 - directories needed for FTP transfers to Internet
112190 - that provide anytime, anywhere
112191 - intelligence.............................. 110105 0949, ref SDS A4 YS3U
112193 - ..
112194 - 157. C17 Bluetooth wireless mouse - received Tony's
112195 - letter from HP; advises Bluetooth part not in
112196 - stock, shipment delayed until 110118, and
112197 - installation will be scheduled
112198 - after delivery............................ 110106 0825, ref SDS A5 MY7J
112200 - ..
112201 - 158. C17 sound failing through new ATI Radeon 5570
112202 - video adapter - sound now being transmitted
112203 - again through the HMDI port on Radeon video
112204 - adpater to the Vizio VA320M
112205 - television................................ 110106 1104, ref SDS A6 A26L
112207 - ..
112208 - 159. C16 received from Fry's configured with Windows XP
112209 - installed; resolved problems virus Google Search
112210 - redirection and performance degraded accessing
112211 - Internet and transferring files across network;
112212 - received software to configure multi-boot for
112213 - efficient access.......................... 110107 1413, ref SDS A7 1U5N
112215 - ..
112216 - 160. C17 multi-boot configured with EasyBCD to
112217 - specify logical order and identify options
112218 - with meaningful descriptions to navigate
112219 - between Windows XP, Windows 7 32-bit and
112220 - Windows 7 64-bit.......................... 110107 1638, ref SDS A8 FL5I
112222 - ..
112223 - 161. C17 virus protection begin evaluate software
112224 - vendor to replace Trend Micro who was unable
112225 - to resolve Google Search redirection
112226 - on c16.................................... 110109 1415, ref SDS A9 HH5G
112228 - ..
112229 - 162. C17 Access Denied, and other Windows 7 support
112230 - issues under HP case 7501750039 - research with
112231 - Microsoft support opportunities to correct Windows
112232 - 7 code error that prevents interactive
112233 - SDS operations for Knowledge
112234 - Management................................ 110110 0952, ref SDS B0 6S6H
112236 - ..
112237 - 163. C17 Bluetooth wireless mouse - HP technician, Pat,
112238 - on site configured Bluetooth mouse; original Bluetooth
112239 - internal adapter was installed ("backward") not
112240 - according to HP documentation; after making correction,
112241 - the mouse was recognized by Windows 7 Bluetooth
112242 - "Add Device" program. external bt500 Bluetooth
112243 - adapter ordered by Tony on 101220, failed on
112244 - 101231, due to conflict with internal
112245 - Bluetooth adapter installed
112246 - "backward"................................ 110113 1225, ref SDS 90 1Q7W
112248 - ..
112249 - 164. C17 Bluetooth wireless mouse - letter from Tony,
112250 - HP Case Manager, reports HP notified Bluetooth
112251 - part delivered, asks about progress on
112252 - installation.............................. 110113 1417, ref SDS B2 SL9P
112254 - ..
112255 - 165. C17 Bluetooth wireless mouse - letter submits to
112256 - HP report on excellent work configuring Bluetooth
112257 - wireless mouse; notes 3 of 4 issues completed on
112258 - case # 7501750039 for HP oder
112259 - H114355414................................ 110117 1317, ref SDS B3 R485
112261 - ..
112262 - 166. C17 Access Denied HP case 7501750039 - HP solution
112263 - to collaborate with Microsoft on using Windows 7
112264 - Ultimate can be aided by providing non-OEM
112265 - product key so customer avoids another
112266 - $200 payment and is not charged
112267 - twice..................................... 110117 1317, ref SDS B3 O55S
112269 - ..
112270 - 167. C17 video adapter - visible screen border with
112271 - HDMI mode 1080p for Vizio VA320M television under
112272 - HP order DXA04801 rework for prior order DVZ218-01
112273 - remove NVIDIA GeForce GT 420 and install ATI
112274 - Radeon HD 5570 video adapter for c17 with
112275 - Windows XP in order H114355414 and
112276 - resolving case number
112277 - 7501750039................................ 110127 0049, ref SDS B4 IR5H
112278 -
112279 -
112280 -
112281 -
112282 -
112283 -
112284 -
112285 -
112286 -
112287 -
112288 -
1123 -