CONTACTS
SUBJECTS
C17 Purchase Ship 101026 HP Order H114355414 Pavilion Elite HPE 490t
3403 -
3403 - ..
3404 - Summary/Objective
3405 -
340501 - Follow up ref SDS 13 0000. ref SDS 11 0000.
340502 -
340503 - Received call to finalize order for c17 purchased from HP using e-Gift
340504 - certificates purchased yesterday and paid balance with Visa Debit
340505 - card. ref SDS 0 NX9O Letter from HP confirms order has been accepted.
340506 - ref SDS 0 FA3K Kristin called again to advise that HP has reduced the
340507 - cost of the order by $150 for a coupon. ref SDS 0 YQ7G Received
340508 - letter from Kristin confirming additional $150 credit, listing product
340509 - specification details of the order, ref SDS 0 PQ9R, and confirming
340510 - final charges. ref SDS 0 643S Received another letter from HP
340511 - confirming Kristin's confirmation that HP is processing the order,
340512 - ref SDS 0 346Q, and again listing the product specifications.
340513 - ref SDS 0 SK3W
340514 -
340515 - [On 101026 1102 letter to HP asks Kristin to facilitate
340516 - communications with Technical Support Department to
340517 - expedite configuring c17. ref SDS 15 766Q
340519 - ..
340520 - [On 101027 1543 HP notified production delays have delayed
340521 - shipping c17 until 101109. ref SDS 17 NX9O
340522 -
340523 -
340524 -
340526 - ..
3406 -
3407 -
3408 - Background
3409 -
340901 - Background is reported on 101019 0846. ref SDS 9 M75I
340902 -
340903 - On 101020 0847 HP called and advised that due to delays by Wells Fargo
340904 - approving gift certificate transaction to purchase HP computer, HP
340905 - canceled the transaction, so it had to be ordered again. ref SDS 11
340906 - 8F9G Later received 3 letters from HP advising that 3 gift
340907 - certificates were being processed. ref SDS 11 VF3N Late in the evening
340908 - received 1st of the 3 e-Gift certificates. ref SDS 11 05CE
340910 - ..
340911 - On 101021 0557 received remaining 2 gift certificates needed to
340912 - finalize the transaction buying c17 from HP. ref SDS 13 NX9O
340913 -
340914 -
340915 -
340917 - ..
3410 -
3411 -
3412 - Progress
3413 -
341301 - Kristin called to finalize order for c17 computer, based on product
341302 - specification and scope listed in HP's letter received on 101018 0817.
341303 - ref SDS 8 KR6S
341305 - ..
341306 - The only difference is eliminating the monitor, discussed with Kristin
341307 - on 101020 0857, ref SDS 11 6F8M, and citing the letter to HP the day
341308 - before on 101019 0846. ref SDS 9 PG6H
341310 - ..
341311 - Kristin applied 3 gift certificates ordered yesterday which total
341312 - $1,500 to this purchase, as reported on 101020 0857. ref SDS 11 N48L
341313 - Balance was paid today with Visa debit card charge of $1,018.74 is
341314 - charged today.
341316 - ..
341317 - Total paid..................................... $2,518.74
341318 -
341319 - Credit pending............................. ( $150.00)
341320 - ===============
341321 -
341322 - Revised total cost........................ $2,368.74
341323 -
341324 - [...below, on 101021 0953 at 1132 Kristin called and gave
341325 - notice that HP is applying $150 credit on this order for a
341326 - coupon. ref SDS 0 YQ7G; this was confirmed in Kristin's
341327 - letter received at 1620, also below. ref SDS 0 GF5X
341329 - ..
341330 - Estimated build and ship date................... 101026
341332 - ..
341336 - ..
3414 -
3415 -
3416 - 1116
3417 -
341701 - Received letter from HP...
341702 -
341703 - 1. Subject: Order being processed
341704 - Date: Thu, 21 Oct 2010 17:13:01 +0000 (UTC)
341711 - ..
341712 - 3. Thank you for your recent order with HP Home & Home Office
341713 - Store. It has been received and is being processed.
341715 - ..
341716 - 4. We'll e-mail you a status update within one business day.
341718 - ..
341719 - 5. If you don't receive this e-mail by 10 p.m. Eastern time on the
341720 - next business day, please call us at 1 (888) 999-4747 between 7
341721 - a.m. and 2 a.m. Eastern Time on weekdays, or between 8 a.m. and
341722 - 11 p.m. Eastern Time on weekends, and refer to order number
341723 - H114355414.
341725 - ..
341726 - 6. We appreciate your interest in HP products.
341728 - ..
341729 - 7. HP Home & Home Office Store
341730 -
341732 - ..
3418 -
3419 -
3420 - 1132
3421 -
342101 - Received call from Kristin.
342102 -
342103 - She said HP is applying $150 credit on the order for a coupon. She
342104 - did not explain the basis of the coupon.
342105 -
342106 - [On 101103 0809 HP letter notifies credit $150 applied to
342107 - account after c17 computer shipped. ref SDS 18 U43N
342109 - ..
342110 - [On 120124 1103 HP offers prior customers 15% discount,
342111 - which on newest computer h9se is over $400 for $3,600
342112 - purchase. ref SDS 21 W35H
342114 - ..
342115 - Kristin will process this credit on the Visa Debit card account at the
342116 - time the order is shipped, estimated to occur OA 101026.
342117 -
342118 - [...below, on 101021 0953 at 1620 Kristin's letter received
342119 - today, confirms $150 credit, shown below. ref SDS 0 GF5X
342121 - ..
342122 - Kristin is sending a letter to update scope for the order planned a
342123 - few days ago on 101018 0817. ref SDS 8 KR6S
342125 - ..
342126 - It will show the final revised price, including the $150 credit.
342127 -
342128 - [...below, on 101021 0953 at 1620 Kristin's letter received
342129 - confirms scope of order, ref SDS 0 386M, and revised total
342130 - charges to customer. ref SDS 0 643S
342131 -
342132 -
342134 - ..
3422 -
3423 -
3424 - 1620
3425 -
342501 - Received letter from Kristin at HP...
342502 -
342503 - 1. Subject: HP
342504 - Date: Thu, 21 Oct 2010 22:46:42 +0000
342511 - ..
342512 - 3. Your order total is $2518.74. ($1500.00 paid by gift card and
342513 - $1018.74 by your credit card)
342515 - ..
342516 - 4. You will be receiving a credit in the amount of $150.00 for the
342517 - coupon that I didn't get on your order. This will be sent back
342518 - to your Visa as soon as your computer ships out, which is
342519 - estimated to be October 26, 2010. [...confirms telecon this
342520 - morning, shown above. ref SDS 0 YQ81...]
342521 -
342522 - [On 101103 0809 HP letter notifies credit $150 applied to
342523 - account after c17 computer shipped. ref SDS 18 U43N
342524 -
342528 - ..
342529 - 6. It was a pleasure working with you. Enjoy your new computer!
342531 - ..
342532 - 7. Kristin
342533 -
342534 - [On 101026 1102 letter to HP asks Kristin to facilitate
342535 - communications with Technical Support Department to
342536 - expedite configuring c17. ref SDS 15 766Q
342537 -
342538 - [On 101027 1543 HP notified production delays have delayed
342539 - shipping c17 until 101109. ref SDS 17 NX9O
342541 - ..
342542 - HP order dated October 21, 2010 consists of following...
342543 - ...for H114355414
342544 -
342545 - Item Description Item # Each Qty Total
342546 -
342547 - 1. HP 8GB SDHC Flash Memory
342548 - Card.......................... Q6276A $29.99 1 $29.99
342550 - ..
342551 - Accessory Instant Rebate.................................($4.50)
342553 - ..
342554 - This is item #17 part of the order for c17 developed initially on
342555 - 101018 0817. ref SDS 8 RO4I
342556 -
342557 - [On 101022 2237 received HP notice that this part of the
342558 - order H114355414 was shipped. ref SDS 14 6H5H
342559 -
342560 - [On 101027 1318 mistake HP delivered Flash Memory card
342561 - instead of USB Flash Drive, ref SDS 16 6H5H, rework
342562 - required to correct mistake relying on verbal order that HP
342563 - refused to confirm in writing, ref SDS 16 S05I, correction
342564 - delayed working with Exchange Department. ref SDS 16 S05I
342566 - ..
342567 - 2nd part of order...................... H114355414
342568 - 2. HP Pavilion Elite HPE-490t
342569 - customizable Desktop
342570 - PC....................... XM559AV#ABA $2,779.99 1 $2,779.99
342571 -
342572 - http://www.shopping.hp.com/series/category/desktops/HPE490t_series/3/computer_store?jumpid=in_r329_personalization/browse1/SDP_SDP?&aoid=35252
342574 - ..
342575 - [On 101105 1141 c17 received from HP via FedEx.
342576 - ref SDS 19 NX9O
342578 - ..
342579 - 1. Genuine Windows 7 Ultimate
342580 - 64-bit.................explained..... 101018 0817, ref8SDS 8 4S6K
342581 - 2. Intel(R) Core(TM) i7-970 six-core
342582 - [3.2GHz, 1.5MB L2 + 12MB shared
342583 - L3 cache]
342584 - Motherboard - Pegatron 2A86
342585 - 3. 12GB DDR3-1066MHz SDRAM [6 DIMMs]
342586 - 4. 2TB RAID 0 (2 x 1TB SATA HDDs) - Seagate ST31000528AS ATA
342587 - performance......... explained....... 101017 0906, ref7SDS 7 H44I
342588 - 5. Microsoft Office Starter 2010
342589 - 6. Norton Internet Security(TM) 2011
342590 - - 15 month
342591 - 7. 2GB NVIDIA GeForce GT 420 [DVI, 408 486 2000
342592 - HDMI, VGA adapter]
342593 - 8. No speakers
342595 - ..
342596 - [On 110528 1329 sound system C17 with Vizio television
342597 - and HDMI seems to be failing after watching broadcast of
342598 - live television using Adobe Flash Player and cable
342599 - Internet connection continuously for several hours;
342600 - similar problem listening to music CDs. ref SDS 20 S45K
342602 - ..
342603 - 9. Blu-ray player & Lightscribe
342604 - SuperMulti DVD burner
342605 - 10. Premium Wireless-N LAN card and
342606 - Bluetooth(R )
342607 - 11. 15-in-1 memory card reader, 1 USB,
342608 - 1394, audio (headset..... for Elluminate)
342609 - 12. No TV Tuner
342610 - 13. Integrated sound
342611 - 14. HP USB keyboard and optical mouse
342613 - ..
342614 - This product is covered by the standard HP warranty...
342615 -
342616 - http://welcome.hp.com/country/us/en/privacy/limited_warranty.html
342618 - ..
342619 - This location says in part...
342620 -
342621 - "Hewlett-Packard (HP) warrants to the end-user customer
342622 - that the HP products will be free from defects in material
342623 - and workmanship for the duration described on the product
342624 - description page."
342626 - ..
342627 - HP's product description used for placing the order on 101018,
342628 - ref SDS 8 SJ89, says in part...
342629 -
342630 - http://www.shopping.hp.com/series/category/desktops/HPE490t_series/3/computer_store?jumpid=in_r329_personalization/browse1/SDP_SDP?&aoid=35252
342631 -
342632 - "Two-year warranty and support
342634 - ..
342635 - This series comes with a two-year limited warranty for
342636 - parts and labor with HP House Call, including two years of
342637 - toll-free support, 24 x 7, via on-line chat or e-mail1."
342639 - ..
342640 - Support for this product is provided by HP Customer Care...
342641 -
342642 - http:/ h10025.www1.hp.com/ewfrf/wc/siteHome?lc=en&cc=us&dlc=en
342644 - ..
342645 - The HP Home & Home Office Store will accept returns or
342646 - exchanges for this product up to 21 days after delivery....
342647 -
342648 - http://www.shopping.hp.com/webapp/shopping/return_exchange_popup.do?popup=true
342650 - ..
342651 - This scope, per above for c17, ref SDS 0 635Y, aligns with Kristin's
342652 - letter confirming telecon discussion ordering c17 using HP's online
342653 - custom specifictions, reported on 101018 0817. ref SDS 8 635Y
342654 -
342655 - [On 101026 1102 letter to HP asks Kristin to facilitate
342656 - communications with Technical Support Department to
342657 - expedite configuring c17. ref SDS 15 766Q
342659 - ..
342660 - Decided to defer purchase of high speed wireless router...
342661 -
342662 - Linksys E3000................................ $179.98
342664 - ..
342665 - On 101019 Comcast offered to furnish free of charge Netgear RangeMax
342666 - WNR1000 N150 wireless router. ref SDS 10 W45N Research at that time
342667 - indicates the Linksys E3000 has much better performance than the
342668 - existing Netgear RP614v2 router, and the Comcast proposal to provide
342669 - the Rangemax WNR1000. ref SDS 10 954J
342671 - ..
342672 - Amazon price for Linksys E3000...................... $146.82
342673 -
342674 - http://www.amazon.com/Cisco-Linksys-E3000-High-Performance-Wireless-N-Router/dp/B003B48UQ8
342676 - ..
342677 - Walmart prices Linksys E3000........................ $146.82
342679 - ..
342680 - Kristin's letter from HP continues...
342681 -
342682 - Estimated build date: October 26, 2010
342683 -
342684 - [On 101027 1543 HP notified production delays have delayed
342685 - shipping c17 for 15 days until 101109. ref SDS 17 NX9O
342687 - ..
342688 - [On 101027 1543 at 1608 HP submits coupon for 15% price off
342689 - on future purchases. ref SDS 17 Q44M
342691 - ..
342692 - 3. PC instant rebate..................................... ($500.00)
342694 - ..
342695 - 4. Order subtotal....................................... $2,305.48
342697 - ..
342698 - 5. Congratulations! Your order qualifies for free
342699 - shipping via: Standard 5-7 Business Days
342701 - ..
342702 - 6. Estimated tax......................................... $213.26
342704 - ..
342705 - 7. Shipping
342706 - (Standard 5-7 Business Days).......................... 0.00
342708 - ..
342709 - 8. Review or change shipping options in next step
342711 - ..
342712 - 9. Order total.......................................... $2,518.74
342713 -
342714 -
342715 - Credit pending............................. ( $150.00)
342716 - ===============
342717 -
342718 - Revised total cost........................ $2,368.74
342720 - ..
342721 - [...above on 101021 0953 at 1132 Kristin called and advised
342722 - HP applying $150 credit on day computer ships, which makes
342723 - total charge to customer $2,368.74, per above. ref SDS 0
342724 - YQ7G; confirmed in Kristin's letter received with this
342725 - presentation of scope. ref SDS 0 PQ9R
342727 - ..
342728 - [...below on 101021 0953 at 2113 HP's letter received this
342729 - evening shows billing the amount aligns with the agreed
342730 - price. ref SDS 0 YX6U
342732 - ..
342733 - [On 101105 1141 c17 received from HP via FedEx.
342734 - ref SDS 19 NX9O
342736 - ..
342737 - This product is covered by the
342738 - standard HP warranty...
342739 -
342740 - http://welcome.hp.com/country/us/en/privacy/limited_warranty.html
342742 - ..
342743 - Support for this product
342744 - is provided by HP Customer
342745 - Care...
342746 -
342747 - http://h10025.www1.hp.com/ewfrf/wc/siteHome?lc=en&cc=us&dlc=en
342749 - ..
342750 - This is the same location called "Trouble Shooting and Drivers" in
342751 - HP's letter received later today, shown below. ref SDS 0 EU5J
342753 - ..
342754 - The HP Home & Home Office
342755 - Store will accept returns
342756 - or exchanges for this product
342757 - up to 21 days after
342758 - delivery....
342759 -
342760 - http://www.shopping.hp.com/webapp/shopping/return_exchange_popup.do?popup=true
342762 - ..
342763 - What is the difference between this location, and the one in HP's
342764 - letter later today, shown below? ref SDS 0 WT45
342765 -
342780 - ..
342781 - 12. This e-mail, and any files transmitted with it are HP
342782 - Confidential and intended solely for the use of the individual
342783 - or entity to whom it is addressed. If you have received this
342784 - e-mail in error, please discard the message and notify me
342785 - directly.
342786 -
342788 - ..
3428 -
3429 -
3430 - 2123
3431 -
343101 - Received another letter from HP saying...
343102 -
343103 - 1. Subject: Your HP Order Confirmation --
343105 - Date: Thu, 21 Oct 2010 23:18:19 +0000 (GMT)
343109 - ..
343110 - 2. ORDER RECEIVED
343111 - My order status
343112 -
343113 - https://www.shopping.hp.com/webapp/shopping/order_status_sign_in.do
343115 - ..
343116 - My account
343117 -
343118 - https://www.shopping.hp.com/webapp/shopping/sign_in.do
343120 - ..
343121 - Customer service
343122 -
343123 - http://www.shopping.hp.com/webapp/shopping/help.do
343124 -
343127 -
343128 - We will be processing your order H114355414 in multiple
343129 - shipments. This portion only includes: Your customized HP
343130 - Pavilion Elite HPE-490t series whose estimated build date is
343131 - * * * October 26, 2010. Your chosen delivery method is Standard 5-7
343132 - Business Days and we will send you tracking information once
343133 - your order ships.
343135 - ..
343136 - 4. ORDER INFORMATION EXTENDED
343137 - PRODUCT DESCRIPTION PRODUCT # QTY PRICE
343138 - HP Pavilion Elite
343139 - HPE-490t series XM559AV#ABA 1 $2279.99
343141 - ..
343142 - Product scope and specification listed below. ref SDS 0 SK3W
343144 - ..
343145 - HP's letter on c17 purchase continues...
343146 -
343147 - 5. SUMMARY OF SAVINGS:
343148 - Instant discounts you received:
343149 - $4.50 Accessory instant rebate
343150 - $500.00 PC instant rebate
343152 - ..
343153 - CA Tax....................................... $210.90
343154 - Shipping..................................... Free
343155 - GRAND TOTAL................................. $2490.89
343157 - ..
343158 - 6. SHIPPING ADDRESS:
343165 - ..
343166 - Thankfully, Kristin did a good job getting the shipping address
343167 - correct, even though HP had to fudge the address for the billing to
343168 - get Wells Fargo to process payment, shown below, ref SDS 0 WT3G, and
343169 - as reported to the bank in the letter last night on 101020 2041,
343170 - ref SDS 12 J87N
343172 - ..
343173 - HP's letter on c17 purchase continues...
343174 -
343175 - 7. WE HAVE BILLED THE FOLLOWING ACCOUNT(S):
343176 - VISA Card............................... $1018.74
343177 - Gift Card............................... $500.00
343178 - Gift Card............................... $500.00
343179 - Gift Card............................... $500.00
343181 - ..
343182 - Total................................... $2518.74
343184 - ..
343185 - Credit pending............................. ( $150.00)
343186 - ===============
343187 - Revised total cost........................ $2,368.74
343188 -
343193 - ..
343194 - This is amount agreed for the order, shown in Kristin's letter
343195 - received earlier today, entered above. ref SDS 0 643S Kristin's
343196 - letter also says a credit of $150 reduces the total cost of the order
343197 - to $2,368.74, and will be applied when the product is shipped,
343198 - estimated on 101026. ref SDS 0 GF5X
343200 - ..
343201 - Even though the address is shown incorrectly associated with payment
343202 - for the order, the shipping address is correct, per below. ref SDS 0
343203 - SJ4V
343205 - ..
343206 - 8. ESSENTIAL LINKS
343207 -
343208 - My order status
343209 -
343210 - https://www.shopping.hp.com/webapp/shopping/order_status_sign_in.do
343212 - ..
343213 - Return and exchange policy
343214 -
343215 - http://www.shopping.hp.com/webapp/shopping/return_exchange.do
343217 - ..
343218 - What is the difference between this location, and the one in Kristin's
343219 - letter earlier today, per above? ref SDS 0 PSPP
343221 - ..
343222 - HP's letter on c17 purchase continues...
343223 -
343224 - Troubleshooting & drivers
343225 -
343226 - http://h10025.www1.hp.com/ewfrf/wc/siteHome?lc=en&cc=us&dlc=en
343228 - ..
343229 - Print this receipt
343231 - ..
343232 - Newsletter sign-up
343233 - Become an insider
343234 - and see new products
343235 - and the best deals
343236 - first!
343238 - ..
343239 - 9. YOUR CUSTOMIZED HP PC
343240 -
343241 - HP Pavilion Elite HPE-490t series............... ref SDS 0 04EG
343242 -
343243 - 1. Genuine Windows 7 Ultimate 64-bit
343244 - 2. Intel(R) Core(TM) i7-970 six-core [3.2GHz, 1.5MB L2 + 12MB shared L3 cache]
343245 - 3. 12GB DDR3-1066MHz SDRAM [6 DIMMs]
343246 - 4. 2TB RAID 0 (2 x 1TB SATA HDDs) - performance
343247 - 5. Microsoft Office Starter 2010
343248 - 6. Norton Internet Security(TM) 2011 - 15 month
343249 - 7. 2GB NVIDIA GeForce GT 420 [DVI, HDMI, VGA adapter]
343250 - 8. No speakers
343251 - 9. Blu-ray player & Lightscribe SuperMulti DVD burner
343252 - 10. Premium Wireless-N LAN card and Bluetooth(R )
343253 - 11. 15-in-1 memory card reader, 1 USB, 1394, audio
343254 - 12. No TV Tuner
343255 - 13. Integrated sound
343256 - 14. HP USB keyboard and optical mouse
343258 - ..
343259 - This scope aligns with Kristin's letter received earlier today, per
343260 - above. ref SDS 0 635Y
343262 - ..
343263 - 10. Visit us at hpdirect.com
343264 -
343265 - My Account Returns & Exchange Customer Service
343266 -
343267 -
343269 - ..
3433 -
3434 -
3435 - 1031
3436 -
343601 - C17 Configure Windows XP Windows 7 64-bit
343602 -
343603 - C17 HP Pavilion Elite HPE 490t computer has 2 TB of memory.
343605 - ..
343606 - Configuration general work plan will follow setup for c16 with 500 GB,
343607 - reported on 090702 1828. ref SDS 3 5A8Y
343608 -
343609 - [On 101026 1102 letter to HP asks Kristin to facilitate
343610 - communications with Technical Support Department to
343611 - expedite configuring c17. ref SDS 15 766Q
343613 - ..
343614 - [On 101105 1141 c17 received from HP via FedEx.
343615 - ref SDS 19 NX9O
343616 -
343617 -
343618 -
343619 -
343620 -
3437 -