Welch Company
San Francisco, CA
S U M M A R Y
DIARY: October 20, 2010 08:57 AM Wednesday;
Rod Welch
HP desktop computer c17 Kristin called to replace the order.
1...Summary/Objective
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CONTACTS
SUBJECTS
C17 Purchase HP Pavilion Elite HPE 490t Desktop Computer Intel 64-bi
1903 -
1903 - ..
1904 - Summary/Objective
1905 -
190501 - Follow up ref SDS 8 0000. ref SDS 7 0000.
190502 -
190503 - HP called and advised that due to delays by Wells Fargo approving gift
190504 - certificate transaction to purchase HP computer, HP canceled the
190505 - transaction, so it had to be entered again. ref SDS 0 8F9G Later
190506 - received 3 letters from HP advising that 3 gift certificates were
190507 - being processed. ref SDS 0 VF3N Late in the evening received 1st of
190508 - the 3 e-Gift certificates. ref SDS 0 05CE
190509 -
190510 -
190511 -
190512 -
190513 -
190515 - ..
1906 -
1907 -
1908 - Progress
1909 -
190901 - Background is reported on 101019 0846. ref SDS 8 M75I
190902 -
190903 - Kristin received the letter yesterday explaining progress approving
190904 - the gift card transaction by the HP Verification Department, reported
190905 - on 101019 0846, ref SDS 8 4S3E
190907 - ..
190908 - Kristin also got the 2nd letter sent last night on 101019 0846 at
190909 - 2031. ref SDS 8 PG6H, saying to eliminate the 27" monitor from the
190910 - order entered the day before on 101018 0817. ref SDS 7 KR6S She said
190911 - the order has to be re-entered tomorrow, so there is no problem
190912 - adjusting the scope.
190914 - ..
190915 - Kristin said the gift certificates have expired which were ordered on
190916 - 101018 0817. ref SDS 7 SQ5L, for implementing the work plan
190917 - ref SDS 7 3Q92, to purchase the HP computer specified also on 101018,
190918 - ref SDS 7 KR6S Therefore the gift certificates have to be re-ordered.
190919 - That is why the gift certificates were not received before 2200 last
190920 - night, as Michelle said would happen, in the call yesterday. 101019
190921 - 0846, ref SDS 8 2V5W, and noted in the letter to Kristin, also on
190922 - 101019 0846. ref SDS 8 5V5T
190924 - ..
190925 - Therefore, purchased the gift certificates using the Visa debit card
190926 - account again...
190927 -
190931 -
190933 - ..
190934 - Will get three email today saying gift cards are being processed.
190935 -
190936 - [On 101020 2041 letter to Wells Fargo with copy to HP
190937 - requests quality review to correct the address problem and
190938 - align work with best practices. ref SDS 9 PY4W
190939 -
190940 - [...below on 101020 0857 at 2246 received e-Gift
190941 - certificate for this 3rd order. ref SDS 0 4T8V
190943 - ..
190944 - [On 101021 0557 received e-Gift certificate for this 2nd
190945 - order. ref SDS 10 NX9O
190947 - ..
190948 - [On 101021 0557 received e-Gift certificate for 1st order.
190949 - ref SDS 10 556H
190951 - ..
190952 - [On 101021 0953 applied all 3 e-Gift certificates to
190953 - purchase computer c17. ref SDS 11 NX9O
190955 - ..
190956 - Will get 3 more email saying each gift card has been issued, and with
190957 - an id number for redeeming the gift cards to make a purchase.
190959 - ..
190960 - Kristin will be copied and so will know the gift cards have been
190961 - issued.
190963 - ..
190964 - Kristin will call first thing tomorrow morning to complete the
190965 - transaction.
190966 -
190967 -
190969 - ..
1910 -
1911 -
1912 - 1000
1913 -
191301 - Received 3 email from HP advising that gift certificate transactions
191302 - are being processed.
191303 -
191305 - ..
1914 -
1915 -
1916 - 1321
1917 -
191701 - Received letter from HP saying...
191702 -
191703 - 1. Subject: Your HP Order Confirmation -- H114334850
191704 - Date: Wed, 20 Oct 2010 18:26:16 +0000 (GMT)
191708 - ..
191709 - 2. ORDER RECEIVED
191711 - ..
191712 - 3. My order status
191713 -
191714 - https://www.shopping.hp.com/webapp/shopping/order_status_sign_in.do
191716 - ..
191717 - 4. My account
191718 -
191719 - https://www.shopping.hp.com/webapp/shopping/sign_in.do
191721 - ..
191722 - 5. Customer service
191723 -
191724 - http://www.shopping.hp.com/webapp/shopping/help.do
191729 - ..
191730 - 7. The order number for your HP Home and Home Office gift card is
191731 - H114334850. We will send your gift card via email shortly.
191732 -
191733 - [On 101021 0557 received e-Gift certificate for this 1st
191734 - order. ref SDS 10 556H
191736 - ..
191737 - 8. ORDER INFORMATION
191738 - PRODUCT DESCRIPTION PRODUCT # QTY EXTENDED PRICE
191740 - ..
191741 - For you e-gift card VGCPS1 1 $500.00
191743 - ..
191744 - 9. CA Tax................................................ $0.00
191745 - Shipping............................................. Free
191746 - GRAND TOTAL............................................ $500.00
191748 - ..
191749 - 10. SHIPPING ADDRESS:
191751 - ..
191752 - 11. We will send your gift card via
191753 - email shortly.
191755 - ..
191756 - 12. WE HAVE BILLED THE FOLLOWING ACCOUNT(S):
191757 - VISA Card.............................................. $500.00
191758 -
191764 - ..
191765 - This illustrates the address is incorrect by omitting unit #, which
191766 - aligns with the report yesterday that Wells Fargo lists the address
191767 - incorrectly on the Visa card, omitting the #, shown on 101019 0846,
191768 - ref SDS 8 2V8V
191770 - ..
191771 - HP letter continues...
191772 -
191773 - 13. ESSENTIAL LINKS
191775 - ..
191776 - 14. My order status
191777 -
191778 - https://www.shopping.hp.com/webapp/shopping/order_status_sign_in.do
191780 - ..
191781 - 15. Return and exchange policy
191782 -
191783 - http://www.shopping.hp.com/webapp/shopping/return_exchange.do
191785 - ..
191786 - 16. Troubleshooting & drivers
191787 -
191788 - http://h10025.www1.hp.com/ewfrf/wc/siteHome?lc=en&cc=us&dlc=en
191790 - ..
191791 - 17. Newsletter sign-up
191793 - ..
191794 - 18. Become an insider
191795 - and see new products
191796 - and the best deals
191797 - first!
191799 - ..
191800 - 19. Print this receipt
191802 - ..
191803 - 20. Visit us at hpdirect.com
191805 - ..
191806 - 21. My Account
191807 - Returns & Exchange
191808 - Customer Service
191809 -
191811 - ..
1919 -
1920 -
1921 - 1352
1922 -
192201 - Received 2nd letter from HP saying...
192202 -
192203 - 1. Subject: Your HP Order Confirmation -- H114334851
192204 - Date: Wed, 20 Oct 2010 18:21:17 +0000 (GMT)
192208 - ..
192209 - 2. ORDER RECEIVED
192211 - ..
192212 - 3. My order status
192213 -
192214 - https://www.shopping.hp.com/webapp/shopping/order_status_sign_in.do
192216 - ..
192217 - 4. My account
192218 -
192219 - https://www.shopping.hp.com/webapp/shopping/sign_in.do
192221 - ..
192222 - 5. Customer service
192223 -
192224 - http://www.shopping.hp.com/webapp/shopping/help.do
192229 - ..
192230 - 7. The order number for your HP Home and Home Office gift card is
192231 - H114334851. We will send your gift card via email shortly.
192232 -
192233 - [On 101021 0557 received e-Gift certificate for this 2nd
192234 - order. ref SDS 10 NX9O
192236 - ..
192237 - 8. ORDER INFORMATION
192238 - PRODUCT DESCRIPTION PRODUCT # QTY EXTENDED PRICE
192240 - ..
192241 - For you e-gift card VGCPS1 1 $500.00
192243 - ..
192244 - 9. CA Tax................................................ $0.00
192245 - Shipping............................................. Free
192246 - GRAND TOTAL............................................ $500.00
192248 - ..
192249 - 10. SHIPPING ADDRESS:
192251 - ..
192252 - 11. We will send your gift card via
192253 - email shortly.
192255 - ..
192256 - 12. WE HAVE BILLED THE FOLLOWING ACCOUNT(S):
192257 - VISA Card.............................................. $500.00
192263 - ..
192264 - 13. ESSENTIAL LINKS
192266 - ..
192267 - 14. My order status
192268 -
192269 - https://www.shopping.hp.com/webapp/shopping/order_status_sign_in.do
192271 - ..
192272 - 15. Return and exchange policy
192273 -
192274 - http://www.shopping.hp.com/webapp/shopping/return_exchange.do
192276 - ..
192277 - 16. Troubleshooting & drivers
192278 -
192279 - http://h10025.www1.hp.com/ewfrf/wc/siteHome?lc=en&cc=us&dlc=en
192281 - ..
192282 - 17. Newsletter sign-up
192284 - ..
192285 - 18. Become an insider
192286 - and see new products
192287 - and the best deals
192288 - first!
192290 - ..
192291 - 19. Print this receipt
192293 - ..
192294 - 20. Visit us at hpdirect.com
192296 - ..
192297 - 21. My Account
192298 - Returns & Exchange
192299 - Customer Service
192300 -
192302 - ..
1924 -
1925 -
1926 - 1359
1927 -
192701 - Received 3rd letter from HP saying...
192702 -
192703 - 1. Subject: Your HP Order Confirmation -- H114334852
192704 - Date: Wed, 20 Oct 2010 18:21:17 +0000 (GMT)
192708 - ..
192709 - 2. ORDER RECEIVED
192711 - ..
192712 - 3. My order status
192713 -
192714 - https://www.shopping.hp.com/webapp/shopping/order_status_sign_in.do
192716 - ..
192717 - 4. My account
192718 -
192719 - https://www.shopping.hp.com/webapp/shopping/sign_in.do
192721 - ..
192722 - 5. Customer service
192723 -
192724 - http://www.shopping.hp.com/webapp/shopping/help.do
192729 - ..
192730 - 7. The order number for your HP Home and Home Office gift card is
192731 - H114334850. We will send your gift card via email shortly.
192732 -
192733 - [...below on 101020 0857 at 2246 received e-Gift
192734 - certificate for this 3rd order. ref SDS 0 4T8V
192736 - ..
192737 - 8. ORDER INFORMATION
192738 - PRODUCT DESCRIPTION PRODUCT # QTY EXTENDED PRICE
192740 - ..
192741 - For you e-gift card VGCPS1 1 $500.00
192743 - ..
192744 - 9. CA Tax................................................ $0.00
192745 - Shipping............................................. Free
192746 - GRAND TOTAL............................................ $500.00
192748 - ..
192749 - 10. SHIPPING ADDRESS:
192751 - ..
192752 - 11. We will send your gift card via
192753 - email shortly.
192755 - ..
192756 - 12. WE HAVE BILLED THE FOLLOWING ACCOUNT(S):
192757 - VISA Card.............................................. $500.00
192763 - ..
192764 - 13. ESSENTIAL LINKS
192766 - ..
192767 - 14. My order status
192768 -
192769 - https://www.shopping.hp.com/webapp/shopping/order_status_sign_in.do
192771 - ..
192772 - 15. Return and exchange policy
192773 -
192774 - http://www.shopping.hp.com/webapp/shopping/return_exchange.do
192776 - ..
192777 - 16. Troubleshooting & drivers
192778 -
192779 - http://h10025.www1.hp.com/ewfrf/wc/siteHome?lc=en&cc=us&dlc=en
192781 - ..
192782 - 17. Newsletter sign-up
192784 - ..
192785 - 18. Become an insider
192786 - and see new products
192787 - and the best deals
192788 - first!
192790 - ..
192791 - 19. Print this receipt
192793 - ..
192794 - 20. Visit us at hpdirect.com
192796 - ..
192797 - 21. My Account
192798 - Returns & Exchange
192799 - Customer Service
192800 -
192802 - ..
1929 -
1930 -
1931 - 2017
1932 -
193201 - Throught the course of the day, received numerous notices from HP on
193202 - this matter, and for each of the 3 gift certificates...
193203 -
193204 - Order being processed
193205 - Your HP Order Confirmation
193206 - Your HP Order Has Shipped
193208 - ..
1933 -
1934 -
1935 - 2246
1936 -
193601 - This evening received a letter from HP saying...
193602 -
193603 - 1. Subject: HP has sent you an HP Home & Home Office Store
193604 - e-Gift Card -- Order number H114334852
193605 - Date: Thu, 21 Oct 2010 02:51:16 +0000 (GMT)
193609 - ..
193610 - For some reason received the 3rd gift certificate before getting the 1
193611 - and 2, per above, ref SDS 0 N48L, and even though it was processed
193612 - last, per above. ref SDS 0 0U4E
193614 - ..
193615 - HP's letter continues...
193616 -
193617 - 2. E-GIFT CARD FROM THE HP HOME & HOME OFFICE STORE
193618 -
193619 - To: Rod
193620 - From: HP
193621 - Message: Gift Card #3
193622 - Amount: $500.00
193625 - at...
193626 -
193627 - http://www.shopping.hp.com/webapp/shopping/home.do
193629 - ..
193630 - 3. Using your HP Home & Home Office e-gift card is easy.
193632 - ..
193633 - 4. Simply shop our store at www.hpshopping.com and submit the card
193634 - number and PIN above for payment. Any unused e-gift card
193635 - balance may be used later. You may combine your e-gift card
193636 - with other payment methods to complete your purchase.
193638 - ..
193639 - 5. This gift card is redeemable only for merchandise or services
193640 - purchased from the HP Home & Home Office Store. This gift card
193641 - is non-refundable except where required by law. Report lost
193642 - cards immediately. Purchase or use of this card constitutes
193643 - acceptance of all HP Home & Home Office Store terms and
193644 - conditions.
193646 - ..
193647 - 6. No expiration - No fees - Protect like cash
193649 - ..
193650 - 7. Sign up for e-mail to receive new product information and
193651 - special offers from the HP Home and Home Office Store.
193653 - ..
193654 - 8. HP Home & Home Office Store respects your privacy. Please read
193655 - our privacy policy for more information.
193656 -
193657 -
193658 -
193659 -
193660 -
193661 -
193662 -
193663 -
193664 -
193665 -
193666 -
193667 -
193668 -
1937 -