CONTACTS
0201 - Hewlett Packard Company
020101 - Ms. Kristin Hayes; Sales Representative
020103 - Sales Department
SUBJECTS
Personal Computer Procurement PC Desktop Intel 64-bit 6 Core Micropr
1403 -
1403 - ..
1404 - Summary/Objective
1405 -
140501 - Follow up ref SDS 9 0000, ref SDS 8 0000.
140502 -
140503 - Changed scope of order adding monitor, and external backup storage;
140504 - eliminated other components to reduce total cost below $3K.
140505 - ref SDS 0 SJ89 HP sales rep called and offered to "work around" Wells
140506 - Fargo restriction on payments with debit card, so that the transaction
140507 - can be completed. ref SDS 0 4Q8B HP sent a letter confirming the
140508 - Windows XP 32-bit can be installed on the computer. ref SDS 0 4R60
140509 - Letter to HP submits revised scope. ref SDS 0 PQ4T Called HP and
140510 - finalized scope of order. ref SDS 0 4S6K Received HP's letter showing
140511 - the order has been processed. ref SDS 0 KR6S Authorized payment of
140512 - gift cards today, which will supplemented tomorrow to finalize
140513 - payment. ref SDS 0 SQ5L
140514 -
140515 -
140516 -
140517 -
140519 - ..
1406 -
1407 -
1408 - Background
1409 -
140901 - On 101016 planning to replace c14 Dell desktop computer with upgrade
140902 - for the SDS Medit Java project, ref SDS 8 XP8F, which is task 5 in the
140903 - work plan on 101010 1826. ref SDS 7 3I4K
140905 - ..
140906 - C16 was purchased from HP on 090623 1648. ref SDS 2 WW9N
140908 - ..
140909 - On 101017 0806 research on Internet found 6-core HP desktop computer
140910 - which is fairly high end. ref SDS 9 XW6I Called HP and tried to place
140911 - the order for about $3K. ref SDS 9 V28O Was told that HP 6-core
140912 - desktop will not run Windows XP 32 bit, so changed the order to
140913 - quad-core. ref SDS 9 V292 Wells Fargo refused to place the order
140914 - because debit cards have daily limit of $1,500. ref SDS 9 M15T
140915 -
140916 -
140917 -
140919 - ..
1410 -
1411 -
1412 - Progress
1413 -
141301 - HP Pavilion Elite HPE-490t series - UPC: 8 85631 67023 1
141302 -
141303 - Follow up ref SDS 9 RC4O.
141304 -
141305 - Decided to eliminate some parts of the order yesterday configured with
141306 - Kyle that resulted in price of $3.1K, reported on 101017 0906,
141307 - ref SDS 9 V28O Eliminated 3 year warranty, wireless router, and
141308 - reduced processor from 3.3 to 3.2 GHz,
141309 -
141310 - http://www.shopping.hp.com/series/category/desktops/HPE490t_series/3/computer_store?jumpid=in_r329_personalization/browse1/SDP_SDP?&aoid=35252
141312 - ..
141313 - Added 27" monitor (see item #8 in the list below), and also added 1 TB
141314 - external storage for backup.
141316 - ..
141317 - Will use 32" Vizio television for most work, planned on 101017 0906.
141318 - ref SDS 9 M75I, and citing the record the day before on 101016 0712,
141319 - ref SDS 8 XP8F, but will get a new computer monitor to watch ball
141320 - games on the Vizio television and use the new 27" monitor to continue
141321 - working by switching modes, reported on 101016 0712. ref SDS 8 XP87
141322 -
141323 - [On 101019 0846 notified HP to eliminate computer monitor,
141324 - because buying another television is cheaper and works
141325 - better. ref SDS 10 PG6H
141327 - ..
141328 - Will only get basic W7 Home addition and save the $200 to buy Ultimate
141329 - on the street so we have a product key that provides 90 days tech
141330 - support from Microsoft to configure c17 in multi-boot mode like c16.
141331 -
141332 - [...below Kristin recommends changing to w7 Ultimate
141333 - because HP tech support can help configure the computer to
141334 - meet customer requirements. ref SDS 0 UA3N
141336 - ..
141337 - Configured system as follows...
141338 -
141339 - 1. Genuine Windows 7 Home Premium 64-bit
141340 - 2. Intel(R) Core(TM) i7-970 six-core [3.2GHz, 1.5MB L2 + 12MB shared L3 cache]
141341 - 3. 12GB DDR3-1066MHz SDRAM [6 DIMMs]
141342 - 4. 2TB RAID 0 (2 x 1TB SATA HDDs) - performance
141343 - 5. Microsoft Office Starter 2010
141344 - 6. Norton Internet Security(TM) 2011 - 15 month
141345 - 7. 2GB NVIDIA GeForce GT 420 [DVI, HDMI, VGA adapter]
141346 - 8. HP 2710m 27-inch Diagonal Full HD Widescreen Monitor
141347 - 9. No speakers
141348 - 10. Blu-ray writer & Lightscribe SuperMulti DVD burner
141349 - 11. Premium Wireless-N LAN card and Bluetooth(R )
141350 - 12. 15-in-1 memory card reader, 1 USB, 1394, audio
141351 - 13. No TV Tuner
141352 - 14. Integrated sound
141353 - 15. HP USB keyboard and optical mouse
141354 - 16. 1 TB HP Personal Media Drive [external USB]
141355 - 17. HP v125w 8GB USB Flash Drive
141356 -
141357 - [...below, letter to HP requests price for revised scope of
141358 - order. ref SDS 0 VS4W
141360 - ..
141361 - [On 101027 1318 mistake HP delivered Flash Memory card
141362 - instead of USB Flash Drive, ref SDS 17 6H5H, rework
141363 - required to correct mistake relying on verbal order that HP
141364 - refused to confirm in writing, ref SDS 17 S05I, correction
141365 - delayed working with Exchange Department. ref SDS 17 S05I
141367 - ..
141368 - Scope of order from work yesterday on 101017 0906, ref SDS 9 HH4I, and
141369 - determined from HP's online custom configuration Internet resources
141370 - located at..
141371 -
141372 - http://www.shopping.hp.com/series/category/desktops/HPE490t_series/3/computer_store?jumpid=in_r329_personalization/browse1/SDP_SDP?&aoid=35252
141374 - ..
141375 - USB 8 GB Flash Drive is shown on...
141376 -
141377 - http://www.shopping.hp.com/webapp/shopping/cto.do;HHOJSID=71wZMLbNs6BpCmdK2VpJPTm12Qp9bxxy8Gq8hqdsWylhF3pt0rLg!1593840649
141379 - ..
141380 - Need updated pricing from HP.
141381 -
141395 -
141396 - [...below, made changes increasing cost of operating system
141397 - for Windows 7 64-bit Ultimate,. ref SDS 0 4S6K, made
141398 - balancing changes reducing the scope to reduce the cost
141399 - back below $3K. ref SDS 0 GT46
141401 - ..
141402 - [On 101022 2237 received HP notice that this part of the
141403 - order H114355414 was shipped. ref SDS 14 6H5H
141404 -
141405 -
141406 -
141407 -
141409 - ..
1415 -
1416 -
1417 - 0910
1418 -
141801 - Received letter from HP on the work yesterday....
141802 -
141803 - 1. Subject: Hewlett Packard Order Not Processed
141804 - Date: Mon, 18 Oct 2010 14:14:32 +0000 (GMT)
141811 - ..
141812 - 2. My name is Kristin and I am writing in regards to the order
141813 - that you placed with us recently at HP Home & Home Office.
141814 - According to my records, we had some difficulty getting your
141815 - order placed. [...referencing Wells Fargo refusal to process
141816 - debit card transaction over $1,500, and the order is $3K,
141817 - reported on 101017 0906. ref SDS 9 HE78...] First I would like
141818 - to apologize for your troubles and second I would like to offer
141819 - my assistance in helping you to resolve this issue.
141821 - ..
141822 - 3. Please give me a call at your convenience at our toll free
141823 - number 800-492-3341 Monday thru Friday 7:00 a.m. to 5:30 p.m.
141824 - MST.
141825 -
141826 - [...below, on 101018 0817 0919 called Kristin, and she
141827 - proposed using HP gift card program to use the Wells Fargo
141828 - debit card for 2 days to make a $3K purchase. ref SDS 0
141829 - 4Q8B
141831 - ..
141832 - 4. Thank you for your interest in HP products. We appreciate your
141833 - business!
141835 - ..
141836 - 5. Kristin
141837 - HP Home & Home Office Store
141838 - salescenter@hp.com
141839 - 800-492-3341
141840 -
141842 - ..
1419 -
1420 -
1421 - 0919
1422 -
142201 - Called Kristin as requested in her letter this morning, shown above.
142202 - ref SDS 0 SK4R
142204 - ..
142205 - Explained Wells Fargo's position on not exceeding $1,500 limit on
142206 - debit card transactions, reported on 101017 0906. ref SDS 9 M15T
142208 - ..
142209 - Kristin explained HP work around. Customer buys $1,500 worth of gift
142210 - coupons today, and tomorrow pays $1,500 and redeems gift coupons to
142211 - place the order.
142213 - ..
142214 - Explained requirements to configure the new computer partitioned into
142215 - drives C - L, like c16, an HP HDX 18t notebook, purchased from HP on
142216 - 090623. ref SDS 2 OE4J After partitioning the disk, Windows XP 32-bit
142217 - will be installed as primary OS on i: drive, and Windows 7 64-bit will
142218 - then be installed on l: drive as a dual boot option, as reported on
142219 - 091215 1330. ref SDS 6 Q68H
142221 - ..
142222 - As a result, since the OS will be totally replaced, we need w7 code
142223 - that can be installed by the customer, and will need Microsoft tech
142224 - support, as needed to configure c16, an HP HDX 18t notebook, also
142225 - configured at Fry's on 090710 1719. ref SDS 3 R54P
142226 -
142227 - [On 101105 1141 HP forgot to include Windows 7 Ultimate
142228 - setup disk for configuring the computer. ref SDS 19 UP5H
142230 - ..
142231 - Kristin will contact HP technical support to verify Windows XP 32-bit
142232 - OS will run in dual boot mode with Windows 7 64-bit on HP Pavilion
142233 - Elite HPE-490t computer, discussed in the record yesterday on 101017
142234 - 0906. ref SDS 9 V292 We need to make sure the new desktop has same
142235 - capabilities to configure for ergonomic efficiencies achieved with
142236 - c16, the HP HDX 18t notebook, cited by HP Sales on 090623 1648.
142237 - ref SDS 2 OE4J This was eventually achieved, but took a lot of time
142238 - and coordination between Microsoft, HP, and Fry's shown in case study
142239 - on 090715 2123. ref SDS 4 AH8N
142241 - ..
142242 - Would like avoid the prior problems getting configured.
142243 -
142244 - [On 101104 1049 letter asks Kristin for the person and
142245 - phone number who notified the Sales Department on
142246 - 101018, that HP installs Windows XP on Pavilion Elite
142247 - HPE 490t computer which HP sold for c17, and disclosed
142248 - in Kristin's letter at that time. ref SDS 18 WW3Y
142250 - ..
142251 - [On 101106 1329 Ryan reported XP setup ran on c17
142252 - desktop without separate installation of device drivers
142253 - for Sata hard drives that was required for XP setup on
142254 - c16 last year; Sata drivers were either already on the
142255 - hard drive, included with the BIOS, or possibly part of
142256 - the Raid controller package. ref SDS 20 VN4O
142258 - ..
142259 - Kristin will submit results of findings in a follow up letter.
142260 -
142261 - [...below, on 101018 0817 at 1135 received Kristen's letter
142262 - notifying that Windows XP 32-bit can be configured to run
142263 - on HP Pavilion Elite HPE-490t series computers. ref SDS 0
142264 - 4R60
142266 - ..
142267 - [On 101122 2112 letter notifies HP that video graphics
142268 - adapter for Pavilion Elite HPE 490t computer, c17, seems
142269 - defective with Windows XP. ref SDS 21 JB9L
142270 -
142271 -
142272 -
142274 - ..
1423 -
1424 -
1425 - 1102
1426 -
142601 - Letter sent to HP confirming work plan on this order....
142602 -
142603 - 1. Subject: HP Order Pending Confirmation H114287951
142604 - Date: Mon, 18 Oct 2010 11:32:28 -0700
142611 - ..
142612 - 3. Thanks for your letter today, shown above, ref SDS 0 SK4R, and
142613 - for going the "extra mile" to complete this order, as discussed
142614 - in our call this morning, ref SDS 0 4Q8B, and following telecon
142615 - with Kyle yesterday on buying another HP computer [...reported
142616 - in the record on 101017 0906. ref SDS 9 V28O
142618 - ..
142619 - 4. Two (2) pending issues...
142621 - ..
142622 - 1. Please confirm findings on running Windows XP with HP's
142623 - 6-core desktop computers. [...per telecon above,
142624 - ref SDS 0 4Q9V...]
142625 -
142626 - [...below, on 101018 0817 at 1213 received Kristen's
142627 - letter notifying that Windows XP 32-bit will install on
142628 - core-6 processors configured with HP Pavilion Elite
142629 - HPE-490t series computers. ref SDS 0 4R60
142631 - ..
142632 - [On 120202 0932 HP changes policy, refuses reciprocal
142633 - communications with customer. ref SDS 25 V96M
142635 - ..
142636 - 2. Price revised scope of order listed in the record today.
142637 - ref SDS 0 SJ89
142638 -
142639 - [...below, on 101018 0817 at 1213 called Kristen and
142640 - verified scope of order.
142642 - ..
142643 - 5. Please let me know progress on this order. My number is
142652 -
142653 -
142655 - ..
1427 -
1428 -
1429 - 1135
1430 -
143001 - WXP Dual Boot W7 on HP Pavilion Elite HPE-490t with 6-Core Processors
143002 -
143003 - Received letter from Kristin at HP saying....
143004 -
143005 - 1. Subject: HP
143006 - Date: Mon, 18 Oct 2010 17:58:52 +0000
143013 - ..
143014 - 3. There should be no difference in the number of cores in your
143015 - processor when running xp.
143017 - ..
143018 - This addresses Kristin's action item, per above, ref SDS 0 4Q9V, and
143019 - so appears to resolve issue in the letter earlier this morning, per
143020 - above. ref SDS 0 VS4Q, and citing question to Kyle in the Sales
143021 - Department on running Windows XP in dual boot with Windows 7 64-bit,
143022 - discussed yesterday on 101017 0906. ref SDS 9 V292
143023 -
143024 - [On 101026 1102 letter asks Kristin in HP Sales to
143025 - facilitate communication with Technical Support to make
143026 - configuring c17, HP Pavilion Elite HPE 490t less difficult,
143027 - costly, and time consuming that it took to configure c16,
143028 - HP HDX 18t, last year during July 2009. ref SDS 15 766Q
143030 - ..
143031 - [On 101027 0752 letter from Kristin says HP Sales cannot
143032 - facilitate communciation with HP Technical Support other
143033 - than to have already notified the customer that Windows
143034 - XP can be installed on HP Pavilion Elite HPE 490t
143035 - computers. ref SDS 16 HP5Y
143037 - ..
143038 - [On 101104 1049 letter asks Kristin for the person and
143039 - phone number who notified the Sales Department on
143040 - 101018, that HP installs Windows XP on Pavilion Elite
143041 - HPE 490t computer which HP sold for c17, and disclosed
143042 - in Kristin's letter at that time. ref SDS 18 WW3Y
143044 - ..
143045 - [On 101122 2112 letter notifies HP that video graphics
143046 - adapter defective with Windows XP. ref SDS 21 JB9L
143048 - ..
143049 - Kristin's letter continues...
143050 -
143051 - 4. Our small and medium business division still has some systems
143052 - that are down gradable to xp. However, this option will no
143053 - longer be available in the near future. The majority are happy
143054 - with the Windows7 virtualization which enables you to run xp
143055 - software without downgrading your OS. The small and medium
143056 - business direct number is 800-888-5858.
143058 - ..
143059 - It is difficult to understand how customers can be "happy with Windows
143060 - 7 virtualization" for XP, since this does not support multiple drive
143061 - partitions.
143063 - ..
143064 - Sounds like Kristin is saying HP will install Windows XP at the
143065 - factory as downgradable option for the customer, but few people are
143066 - ordering this, so HP is phasing out XP factory installation.
143067 -
143068 - [...below on 101018 0817 at 1132 called Kristin and she
143069 - confirmed her letter this morning saying that most
143070 - customers are using Windows 7 "virtualization" for meeting
143071 - backward compability requirements with Windows XP.
143072 - ref SDS 0 SQ7M
143074 - ..
143075 - [On 101026 1102 letter to Kristin asks HP Sales Department
143076 - to facilitate communication with Technical Support
143077 - Department on guidance and device drivers for Windows XP,
143078 - which HP developed selling the c17 model, Pavilion Elite
143079 - HPE 490t, computer with XP installed, ref SDS 15 766Y, as
143080 - cited in Kristin's letter today on 101018. ref SDS 0 OV8X
143082 - ..
143083 - [On 101228 0944 Pat in HP Technical Support reported that
143084 - large accounts who need continuity for line-of-business
143085 - software do not rely on Windows 7 "virtualization," they
143086 - transfer an image of company base-line configuration so
143087 - everybody is working with common tools. ref SDS 24 6H71
143089 - ..
143090 - Will HP dual boot the computer with Windows XP and 7 64-bit?
143092 - ..
143093 - Actually, might get by installing Windows 7 32-bit and Windows 7
143094 - 64-bit, and skip Windows XP, since we found on c16, and SDS runs on
143095 - Windows 7 32-bit.
143097 - ..
143098 - Kristin's letter continues...
143099 -
143100 - 5. If I can assist you on the consumer side, please contact me.
143102 - ..
143103 - 6. Thank you Rodney. Call me if you have additional questions.
143104 -
143128 -
143129 -
143131 - ..
1432 -
1433 -
1434 - 1143
1435 -
143501 - Called Kristin at HP...
143502 -
143503 - 800 492-3341
143505 - ..
143506 - Agreed to place order based on Kristin's letter saying Windows XP
143507 - 32-bit can be installed on the HP Pavilion Elite HPE-490t with 6-Core
143508 - Processors, per above. ref SDS 0 4R60
143510 - ..
143511 - During the call, Kristin confirmed her letter saying that HP will
143512 - install Windows XP 32-bit on their Desktop 6-core computers, but only
143513 - for another month, because most customers find that Windows 7 64-bit
143514 - virtualization for Windows XP is adequate for running 16-bit
143515 - line-of-business tools, so separate Windows XP 32-bit, as installed on
143516 - c16 is no longer needed. ref SDS 0 OV8X
143518 - ..
143519 - The problem is that HP installing Windows 7 Ultimate at the factor
143520 - will have to be reinstalled reinstalled after the disks are formatted
143521 - and partitioned to meet customer work practice.
143523 - ..
143524 - Kristin feels this should not be necessary if Windows 7 64-bit will
143525 - adequately run Windows XP 32-bit in a virtual machine mode.
143527 - ..
143528 - Explained background buying c16 and considering using Windows XP
143529 - virtual machine in Vista 64-bit operating system. Research indicated
143530 - this is not an effective solution, reported on 081006 1315.
143531 - ref SDS 1 A16Y
143533 - ..
143534 - Kristin sent a letter with sources for investigating procedures for
143535 - getting Widows XP to run under Windows 7 64 bit operating system.
143536 - ref SDS 0 Y48M
143537 -
143538 - [On 101228 0944 Pat in HP Technical Support reported that
143539 - large accounts who need continuity for line-of-business
143540 - software do not rely on Windows 7 "virtualization," they
143541 - transfer an image of company base-line configuration so
143542 - everybody is working with common tools. ref SDS 24 6H71
143543 -
143544 -
143546 - ..
143547 - Order Scope Review Made Changes to Align with Budget
143548 -
143549 - Kristin received the letter sent to HP this morning, per above.
143550 - ref SDS 0 PQ4T She opened the link to this record listing the revised
143551 - scope of the order, also, listed above. ref SDS 0 SJ89
143553 - ..
143554 - We reviewed changes to the order.
143556 - ..
143557 - Kristen asked about changing from Windows 7 Home Premium 64-bit, and
143558 - paying additional $200 to get Windows 7 Ultimate, shown in the revised
143559 - scope, above? ref SDS 0 RO4I
143561 - ..
143562 - Explained that since we will have to buy Windows 7 Ultimate to get
143563 - help from Microsoft to configure the dual boot mode needed for c17, as
143564 - needed to set up c16, last year, we don't really need any operating
143565 - system on the computer, since it all has to be installed again. Why
143566 - spend $200 for W7 Ultimate to get an OEM product key that Microsoft
143567 - won't support, then pay another $200 to get a product key they will
143568 - support in order to setup Windows in dual-boot mode, and resolve other
143569 - issues bound to come up?
143571 - ..
143572 - Kristin said that HP won't sell the computer without an operating
143573 - system, even for customers who have to customize for productivity and
143574 - continuity with line-of-business software. She feels HP has excellent
143575 - tech support to accomplish customer configuration requirements for
143576 - productivity, as we are discussing in dual boot mode, per above.
143577 - ref SDS 0 FA8F Kristin cited HP's 2-year warranty, and advised that
143578 - paying an extra $200 to get Windows 7 Ultimate will not be lost money,
143579 - because customers get 2 years of free technical support with HP,
143580 - reported yesterday. 101017 0906, ref SDS 9 VL7F Kristin assured that
143581 - HP engineers have to be well trained on applying Microsoft operating
143582 - systems for HP computers.
143584 - ..
143585 - As a result, agreed to change the order from w7 Home to Ultimate, and
143586 - pay the extra $200.
143587 -
143588 - [On 101105 1141 Windows 7 Ultimate CD with product key
143589 - missing from c17 delivery packing list. ref SDS 19 WO4O
143590 -
143591 - [On 101122 2112 letter notifies HP of pending issues
143592 - to finalize order for c17, including misssing CD
143593 - needed for product key to get assistance from
143594 - Microsoft on setting up the computer. 101122 2112,
143595 - ref SDS 21 B94U
143597 - ..
143598 - [On 101215 1443 discussed with HP case manager, Tony,
143599 - toward getting assistance on w7 at HP, ref SDS 22 TF6O,
143600 - under case # 7501750039. ref SDS 22 N640
143602 - ..
143603 - [On 101220 1555 Tony has notified HP Technical Support for
143604 - assistance requested by the customer, and has not received
143605 - a response; he is following up to obtain required help.
143606 - ref SDS 23 GN8M
143608 - ..
143609 - [On 101228 0944 Pat in HP Technical Support reported that
143610 - large accounts who need continuity for line-of-business
143611 - software do not rely on Windows 7 "virtualization," they
143612 - transfer an image of company base-line configuration so
143613 - everybody is working with common tools. ref SDS 24 6H71
143615 - ..
143616 - This increased the total price to...
143617 -
143618 - $3,121.94
143620 - ..
143621 - Kristin asked about adding an HP wireless mouse for Bluetooth
143622 - connection with the LAN card, item #11, in the order per above?
143623 - ref SDS 0 RO4I
143625 - ..
143626 - Explained we have a Bluetooth mouse for the HP HDX 18t notebook.
143628 - ..
143629 - Kristin said that will work with universal Bluetooth protocol, and so
143630 - we don't need to buy an HP wireless mouse.
143632 - ..
143633 - Discussed reducing the scope of the order to reduce the price below
143634 - $3K.
143636 - ..
143637 - Changed.... #10 to eliminate Blu-ray write, per above, ref SDS 0 RO4I,
143638 - and simply enable reading Blu-ray, but can read and write CDs...
143639 -
143640 - Blu-ray & Lightscribe SuperMulti DVD burner
143642 - ..
143643 - Deleted from order...
143644 -
143645 - 1 TB HP Personal Media Drive [external USB]
143646 - HP v125w 8GB USB Flash Drive
143648 - ..
143649 - These changes reduced the....
143650 -
143651 - Total tax included.......................... $2,932.94
143652 -
143654 - ..
143655 - Asked Kristin to send a letter confirming the scope and price to
143656 - reflect discussions during the call.
143657 -
143658 -
143660 - ..
143661 - Windows 7 64-bit Virtual Application Windows XP 32-bit
143662 - Virtual Windows XP 32-but Application Windows 7 64-bit
143663 - Windows XP 32-bit Virtual Application Windows 7 64-bit
143664 -
143665 - During the discussion, received Kristen's letter, sent during the
143666 - telecon, per above, ref SDS 0 WR5U, on running Windows XP with
143667 - virtualization in Windows 7 64-bit...
143668 -
143669 - 1. Subject: What is required to use XP mode on Windows 7
143670 - Date: Mon, 18 Oct 2010 18:51:54 +0000
143677 - ..
143678 - 2. Not all of our systems will support Windows XP mode, so make
143679 - sure you go through the 3 step process below to ensure a
143680 - customer can enable Windows XP mode on their PC if they so
143681 - desire. Hint: NEVER assume a processor supports XP mode;
143682 - always check the link below!
143683 -
143684 - 1. Windows 7 Professional or Ultimate
143686 - ..
143687 - 2. A Processor with Virtualization Technology (VT-enabled)
143688 -
143689 - a. All AMDs except Sempron
143691 - ..
143692 - b. Intel Processor support MUST be looked up on the
143693 - following website:
143694 -
143695 - http://ark.intel.com/VTList.aspx
143697 - ..
143698 - 3. Follow steps to enable Virtualization, install
143699 - Virtual PC, and install XP Mode
143700 -
143701 - a. Go to
143702 -
143703 - http://www.microsoft.com/windows/virtual-pc/ to find out how
143705 - ..
143706 - Kristin seems confused in this letter. Windows 7 "virtualization" is
143707 - not a viable option for running line-of-business applications that run
143708 - on Windows XP, since for one thing the entire disk is recognized as
143709 - only 1 partition. SDS is spread across c,d,e,f,g and h drives. We
143710 - investigated this with virtualization on c16 running Windows 7, and
143711 - the application failed.
143712 -
143734 -
143736 - ..
1438 -
1439 -
1440 - 1201
1441 -
144101 - Order Specification HP Pavilion Elite HPE-490t series..... $2,932.94
144102 -
144103 - During the call with Kristin, also, received her letter, as requested,
144104 - ref SDS 0 955I, confirming scope of order she has prepared based on
144105 - the letter submitted this morning, per above, ref SDS 0 RO4I, and
144106 - subsequent telecon making modifications to get Windows 7 64-bit
144107 - Ulitmate OS, and eliminating several elements to get the cost below
144108 - $3K. This letter confirming pre-sale scope to order an HP computer,
144109 - corrects representation by HP Sales Department yesterday, saying HP
144110 - would not submit written confirmation of a sales order until after
144111 - customer paid for the sale, reported on 101017 0906. ref SDS 9 HE34
144113 - ..
144114 - 1. Subject: HP
144115 - Date: Mon, 18 Oct 2010 19:16:30 +0000
144119 - ..
144120 - Item description Each Qty Total
144122 - ..
144123 - 2. HP 8GB SDHC Flash Memory Card
144124 - Q6276A.................................. $29.99 1 $29.99
144126 - ..
144127 - The HP Home & Home Office Store will
144128 - accept returns or exchanges for
144129 - this product up to 21 days after
144130 - delivery
144132 - ..
144133 - This ships free
144135 - ..
144136 - 3. HP Pavilion Elite HPE-490t customizable
144137 - Desktop PC XM559AV#ABA............... $2,779.99 1 $2,779.99
144138 -
144139 - 1. Genuine Windows 7 Ultimate 64-bit........ per, ref SDS 0 4T3P
144140 - 2. Intel(R) Core(TM) i7-970 six-core
144141 - [3.2GHz, 1.5MB L2 + 12MB shared
144142 - L3 cache]
144143 - 3. 12GB DDR3-1066MHz SDRAM [6 DIMMs]
144144 - 4. 2TB RAID 0 (2 x 1TB SATA HDDs) -
144145 - performance
144146 - 5. Microsoft Office Starter 2010
144147 - 6. Norton Internet Security(TM) 2011
144148 - - 15 month
144149 - 7. 2GB NVIDIA GeForce GT 420 [DVI,
144150 - HDMI, VGA adapter]
144151 - 8. No speakers
144152 - 9. Blu-ray player & Lightscribe
144153 - SuperMulti DVD burner
144154 - 10. Premium Wireless-N LAN card and
144155 - Bluetooth(R )
144156 - 11. 15-in-1 memory card reader, 1 USB,
144157 - 1394, audio
144158 - 12. No TV Tuner
144159 - 13. Integrated sound
144160 - 14. HP USB keyboard and optical mouse
144162 - ..
144163 - Estimated build date: October 21, 2010
144165 - ..
144166 - The HP Home & Home Office Store will accept returns or
144167 - exchanges for this product up to 21 days after delivery
144169 - ..
144170 - This ships free
144172 - ..
144173 - 4. HP 2710m 27" Diagonal Full HD Widescreen
144174 - LCD Monitor WD119AA#ABA................ $449.99 1 $449.99
144175 -
144176 - [On 101019 0846 notified HP to eliminate computer monitor,
144177 - because buying another television is cheaper and works
144178 - better. ref SDS 10 PG6H
144180 - ..
144181 - 5. The HP Home & Home Office Store will accept returns or
144182 - exchanges for this product up to 21 days after delivery
144184 - ..
144185 - 6. This ships free
144187 - ..
144188 - 7. PC instant rebate..................................... -$500.00
144190 - ..
144191 - 8. Monitor Instant Rebate................................. -$90.00
144193 - ..
144194 - 9. Order subtotal....................................... $2,669.97
144196 - ..
144197 - 10. Congratulations! Your order qualifies for free
144198 - shipping via: Standard 5-7 Business Days
144200 - ..
144201 - 11. Estimated tax......................................... +$246.97
144203 - ..
144204 - 12. Shipping
144205 - (Standard 5-7 Business Days).......................... 0.00
144207 - ..
144208 - 13. Review or change shipping options in next step
144210 - ..
144211 - 14. Recycle fee............................................ +$16.00
144213 - ..
144214 - 15. Order total.......................................... $2,932.94
144216 - ..
144217 - During the call, advised Kristin that this scope and price for the new
144218 - computer, c17, aligns with the order submitted this morning, per
144219 - above, ref SDS 0 SJ89, and with further revisions made in discussion
144220 - with Kristin to use Windows 7 64-bit Ultimate, and to reduce scope
144221 - that maintains cost below $3K, per above. ref SDS 0 4T39
144222 -
144223 - [On 101019 0846 notified HP to eliminate computer monitor,
144224 - because buying another television is cheaper and works
144225 - better. ref SDS 10 PG6H
144227 - ..
144228 - [On 101021 0953 all three gift certificates applied, and
144229 - completed paying $2,518.74 for order, c17 will ship 101026.
144230 - ref SDS 13 NX9O
144231 -
144232 -
144245 - ..
144246 - 18. This e-mail, and any files transmitted with it are HP
144247 - Confidential and intended solely for the use of the individual
144248 - or entity to whom it is addressed. If you have received this
144249 - e-mail in error, please discard the message and notify me
144250 - directly.
144251 -
144252 - [On 101021 0953 completed paying for order, will ship
144253 - 101026. ref SDS 13 NX9O
144255 - ..
144256 - Thanked Kristin for her letter, and advised the purchase can be
144257 - concluded based on her payment work-around using HP gift certificates,
144258 - per above. ref SDS 0 BE9L
144259 -
144260 -
144261 -
144262 -
144264 - ..
1443 -
1444 -
1445 - 1230
1446 -
144601 - After the call with Kristin, used the gift coupon method she proposed
144602 - this morning, per above, ref SDS 0 BE9L, to buy c17 by first
144603 - ordering...
144605 - ..
144610 -
144611 - $1,500.00
144613 - ..
144614 - Paid for these transactions with...
144615 -
144616 - Wells Fargo Visa Debit card
144617 -
144618 -
144620 - ..
144621 - Work Plan Finalize Order
144622 -
144623 - Kristin explained 2 steps to advance the transaction and release the
144624 - order for manufacture...
144625 -
144626 - These gift cards will be issued today, received with email, and shown
144627 - as a $1,500 charge on the Wells Fargo Visa debit card account.
144629 - ..
144630 - Tomorrow Kristin will use the gift cards to partially pay for the
144631 - order. The balance will be charged on the Visa debit card again,
144632 - which is less than $1,500, and to complete transaction on the computer
144633 - ordered, per above. ref SDS 0 KR6S
144634 -
144635 - [On 101019 0846 HP advised that Wells Faro refused to
144636 - approve Visa Debit card transactions for the Gift
144637 - Certificates. ref SDS 10 0001
144639 - ..
144640 - [On 101020 0857 HP cancelled Gift Certificates ordered
144641 - today, due to delay by Wells Fargo approving Visa Debit
144642 - card transactions, so Kristin ordered 3 more Gift
144643 - Certificates. ref SDS 11 8F9G
144645 - ..
144646 - [On 101020 0857 at 2246 received e-Gift certificate for
144647 - this 3rd order. ref SDS 11 4T8V
144649 - ..
144650 - [On 101021 0557 received e-Gift certificate for this 2nd
144651 - order. ref SDS 12 NX9O
144653 - ..
144654 - [On 101021 0557 received e-Gift certificate for 1st order.
144655 - ref SDS 12 556H
144657 - ..
144658 - [On 101021 0953 completed paying for order, will ship
144659 - 101026. ref SDS 13 NX9O
144660 -
144661 -
144662 -
144664 - ..
1447 -
1448 -
1449 - 1259
1450 -
145001 - Received call from Kyle.
145002 -
145003 - Congratulated Kyle on helping place another order for HP products, per
145004 - scope worked out with Kristin earlier this morning, per above.
145005 - ref SDS 0 RO4I
145007 - ..
145008 - Kyle was not aware the order had been placed.
145010 - ..
145011 - Explained gift card payment method applied in this case, per above.
145012 - ref SDS 0 SQ5L
145013 -
145014 -
145015 -
145016 -
145017 -
145018 -
145019 -
145020 -
145021 -
1451 -
Distribution. . . . See "CONTACTS"