CONTACTS 
0201 - Hewlett Packard Company
020101 - Ms. Kristin Hayes; Sales Representative
020103 - Sales Department

SUBJECTS
HP Tech Support Letter Asks Sales Department Facilitate Communicatio

2803 -
2803 -    ..
2804 - Summary/Objective
2805 -
280501 - Follow up ref SDS 6 0000. ref SDS 4 0000.
280502 -
280503 -
280504 -
280505 -
280507 -  ..
2806 -
2807 -
2808 - Progress
2809 -
280901 - On 101027, HP delivered HP Flash Memory card, instead of USB Flash
280902 - Drive. ref SDS 6 6H5H  Notified Kristin in HP Sales, and she
280903 - transferred the call to the Exchange Department for correcting the
280904 - problem. ref SDS 6 954N
280906 -  ..
280907 - HP Exchange Department may have had a bad connection.  Could not
280908 - understand how to pronounce the person's name.  Could barely make out
280909 - what was being said, possibly due to bad connection, reported on
280910 - 101027 1318, ref SDS 6 6H5H
280912 -  ..
280913 - The HP rep planned to call back, but has not done so.
280915 -  ..
280916 - Sent letter to HP requesting assistance...
280917 -
280918 -    1.  Subject: HP Order H114355414 Well Done
280919 -        Date: Thu, 04 Nov 2010 11:55:43 -0700
280926 -         ..
280927 -    2.  Thanks again for excellent work expediting my order for an HP
280928 -        computer.  Received notice yesterday the computer shipped on
280929 -        101103, ref SDS 8 NX9O, ahead of prior schedule on 101109,
280930 -        albeit delayed from original build date of 101026. [...listed
280931 -        in Kristin's letter on 101021 0953. ref SDS 3 346Q...]
280933 -         ..
280934 -    3.  As mentioned in the letter on 101027, I was unlucky calling HP
280935 -        Tech Support and got someone who was unwilling to be helpful
280936 -        configuring the computer. [...letter actually sent on 101026
280937 -        1102, ref SDS 5 756N...]  Your letter on 101018, explained that
280938 -        you were successful getting assurance Windows XP will install
280939 -        on the HP Pavilion Elite HPE 490t computer. ref SDS 2 4R60
280941 -         ..
280942 -    4.  Can you please check your notes and let me know the name and
280943 -        number of the source for your letter, so I can follow up
280944 -        directly.  I expect delivery tomorrow, and hope to hit the
280945 -        ground running.  It usually takes a week to set one these
280946 -        things up, if everything goes well.
280947 -
280948 -
280949 -
2810 -

SUBJECTS
Flash Memory Card 8 GB Delivered Mistake Order H114355414 for USB 8

7103 -
710401 -  ..
710402 - Flash Memory Exchange Exchange Flash Drive Correct Order H114355414
710403 - Correct Order H114355414 Flash Memory Exchange Exchange Flash Drive
710404 -
710405 -
710406 -    5.  Thanks too, for facilitating communication with the Exchange
710407 -        people on HP Order to correct the USB Flash Drive problem,
710408 -        discussed in our call on 101027.  Unfortunately, there was a
710409 -        bad telephone connection.  The HP representative planned to
710410 -        call back and complete the transaction on the exchange, but to
710411 -        date has not called. ref SDS 6 9F32
710413 -         ..
710414 -    6.  I don't have a telephone number nor email address to notify the
710415 -        Exchange Department what is needed in this case.
710417 -         ..
710418 -    7.  Can you assist?
710419 -
710425 -
710426 -
710427 -
710428 -
710429 -
710430 -
710431 -
710432 -
710433 -
7105 -