CONTACTS 

SUBJECTS
C17 Technical Support Configure HP Pavilion Elite HPE 490t Windows X

3003 -
3003 -    ..
3004 - Summary/Objective
3005 -
300501 - Follow up ref SDS 16 0000. ref SDS 15 0000.
300502 -
300503 -
300504 -
300505 -
300507 -  ..
3006 -
3007 -
3008 - Background
3009 -
300901 - Background is reported on 101019 0846. ref SDS 12 M75I
300902 -
300903 - On 101020 0847 HP called and advised that due to delays by Wells Fargo
300904 - approving gift certificate transaction to purchase HP computer, HP
300905 - canceled the transaction, so it had to be ordered again. ref SDS 13
300906 - 8F9G  Later received 3 letters from HP advising that 3 gift
300907 - certificates were being processed. ref SDS 13 VF3N  Late in the evening
300908 - received 1st of the 3 e-Gift certificates. ref SDS 13 05CE
300910 -  ..
300911 - On 101021 0557 received remaining 2 gift certificates needed to
300912 - finalize the transaction buying c17 from HP. ref SDS 15 NX9O
300914 -  ..
300915 - On 101021 0900 received call to finalize order for c17 purchased from
300916 - HP using e-Gift certificates purchased yesterday and paid balance with
300917 - Visa Debit card. ref SDS 17 NX9O  Letter from HP confirms order has
300918 - been accepted. ref SDS 17 FA3K  Kristin called again to advise that HP
300919 - has reduced the cost of the order by $150 for a coupon. ref SDS 17
300920 - YQ7G  Received letter from Kristin confirming additional $150 credit,
300921 - listing product specification details of the order, ref SDS 17 PQ9R,
300922 - and confirming final charges. ref SDS 17 643S  Received another letter
300923 - from HP confirming Kristin's confirmation that HP is processing the
300924 - order, ref SDS 17 346Q, and again listing the product specifications.
300925 - ref SDS 17 SK3W
300926 -
300927 -
300928 -
300929 -
300931 -  ..
3010 -
3011 -
3012 - Progress
3013 -
301301 - HP has charged the bank account for final payment on c17, indicating
301302 - that the order H114355414 has shipped, as planned by HP on 101021
301303 - 0953. ref SDS 16 PQ9R, and showing 101026 build date. ref SDS 16 638V
301305 -  ..
301306 - Sent letter to HP saying...
301307 -
301308 -    1.  Subject: Technical Assistance Department HP Order H114355414
301309 -        Date: Tue, 26 Oct 2010 10:51:20 -0700
301316 -         ..
301317 -    2.  Just an aside - a few days ago the medical record recently
301318 -        received from the VA on work last year, revealed that a woman
301319 -        on the cardiothoracic surgery team I knew only as "KC" is
301320 -        actually Doctor Kristin C Kanaka.  KC was very helpful
301321 -        facilitating communication to get things done, shown by work on
301322 -        091030. ref SDS 7 PRTX
301324 -         ..
301325 -        (note - open links in this letter for background, but don't
301326 -        follow every link in the links, because "intelligence" support
301327 -        goes foreeeeever - just read a paragraph or two)
301329 -         ..
301330 -    3.  So, two "Kristin's" have helped get important work done for me,
301331 -        illustrated by your letter on 101021, saying to "enjoy the new
301332 -        computer!" ref SDS 16 GF6V
301333 -
301334 -            [On 101027 0752 Kristin responded, and appreciated irony of
301335 -            2 Kristin's helping the customer. ref SDS 18 HP5V
301337 -         ..
301338 -    4.  I greatly enjoy the HP HDX 18t notebook (c16) purchased on
301339 -        090623, for leveraging the doctor/patient partnership.  Doctor
301340 -        Brezinski said on 091022, that the record created using c16
301341 -        saved my life. ref SDS 6 LN40
301343 -         ..
301344 -    5.  Configuring c16 to perform life saving work, however, was a
301345 -        "near death" experience, shown by case study on 090715.
301346 -        ref SDS 4 KR8M
301348 -         ..
301349 -    6.  Can you please facilitate communication with the HP technical
301350 -        folks [...800 474 6836...] to find the specific source for
301351 -        installing Windows XP on my new computer, c17 [...as discussed
301352 -        with you on 101018 0817, ref SDS 11 4Q9Q, and Kristin's
301353 -        understanding that HP can assist customers use Microsoft XP and
301354 -        Windows 7 operating systems, ref SDS 11 UA50...]  There are two
301355 -        main issues...
301357 -                ..
301358 -               [On 101027 0752 letter from Kristin says HP Sales cannot
301359 -               facilitate communciation with HP Technical Support other
301360 -               than to have already notified the customer that Windows
301361 -               XP can be installed on HP Pavilion Elite HPE 490t
301362 -               computers. ref SDS 18 HP5Y
301364 -                ..
301365 -               [On 101104 1049 letter asks Kristin for the person and
301366 -               phone number who notified the Sales Department on
301367 -               101018, that HP installs Windows XP on Pavilion Elite
301368 -               HPE 490t computer which HP sold for c17, and disclosed
301369 -               in Kristin's letter at that time. ref SDS 20 WW3Y
301371 -             ..
301372 -        1.  Will we need Intel software driver for the sata hard disks
301373 -            to run Windows XP 32-bit setup, as required on c16,
301374 -            reported on 090710 1719. ref SDS 3 R54P
301376 -                ..
301377 -               [On 101027 1543 HP notified production delays have
301378 -               delayed shipping c17 until 101109. ref SDS 19 NX9O
301380 -                ..
301381 -               [On 101106 1329 Ryan reported XP setup ran on c17
301382 -               desktop without separate installation of device drivers
301383 -               for Sata hard drives that was required for XP setup on
301384 -               c16 last year; Sata drivers were either already on the
301385 -               hard drive, included with the BIOS, or possibly part of
301386 -               the Raid controller package. ref SDS 21 VN4O
301388 -             ..
301389 -            Since HP ships this computer with XP installed [...noted by
301390 -            Kristin in HP's letter on 101018 0817. ref SDS 11 OV8X...],
301391 -            your people may be able to provide tips and tricks to
301392 -            expedite configuration, so that everything does have to be
301393 -            re-learned through arduous trial and error.
301395 -             ..
301396 -        2.  Where do we get software drivers for the HP Pavilion Elite
301397 -            HPE 490t to run XP?
301399 -         ..
301400 -    7.  Hoping there is a team at HP who can support the customer on
301401 -        this.  Can you please let me know how to communicate directly,
301402 -        without spending days on hold, punching endless buttons,
301403 -        calling back etc., as occurred with c16?
301404 -
301405 -               [On 101027 0752 letter from Kristin says HP Sales cannot
301406 -               facilitate communciation with HP Technical Support other
301407 -               than to have already notified the customer that Windows
301408 -               XP can be installed on HP Pavilion Elite HPE 490t
301409 -               computers. ref SDS 18 HP5Y
301411 -         ..
301412 -    8.  Thanks very much.
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3015 -