CONTACTS 

SUBJECTS
Background C16 Procurement Configuration Application Objectives Exte

2903 -
2903 -    ..
2904 - Summary/Objective
2905 -
290501 - Follow up ref SDS 70 0000. ref SDS 30 0000.
290502 -
290503 - Fry's configured c16 64-bit computer to run the Microsoft XP 32-bit
290504 - operating system. ref SDS 0 6V3F  This may extend the life-cycle for
290505 - the current 16-bit version of SDS another 10 - 30 years, providing
290506 - time for upgrading SDS to 64-bit, and for the market to grow for
290507 - Knowledge Mangement tools. ref SDS 0 4L9F  SDS "dodged a bullet" by
290508 - avoiding the Engelbart Dilemma of becoming extinct before there was
290509 - enough time for transformation from inforamtion to a culture of
290510 - knowledge. ref SDS 0 XK8H  Upgrading 64-bit technology to increase
290511 - productivity by running SDS required a major effort to organize
290512 - multiple stakeholders. ref SDS 0 PX6N  This investment was justified
290513 - by saving lives, time, and money using SDS. ref SDS 0 PY7F
290514 -
290515 -        [On 090715 2146 configured c16 for using SDS to perform
290516 -        Communication Metrics for Knowledge Management, and
290517 -        intelligence support, ref SDS 70 0001; evaluation shows
290518 -        significant improvement in productivity. ref SDS 70 2871
290520 -         ..
290521 -        [On 090729 1700 review shows Ryan's work at Fry's stands out
290522 -        for exceptional merit. ref SDS 77 HX5K
290524 -         ..
290525 -        [On 090906 1313 commend Fry's for outstanding work on c16, with
290526 -        letter to Randy Fry using Direct Connect, ref SDS 79 VG5J, and
290527 -        cite Ryan, Petrus, Joe, and Lan. ref SDS 79 ZW4N
290528 -
290529 -
290530 -
290531 -
290533 -  ..
2906 -
2907 -
2908 - Progress
2909 -
290901 - Objectives C16 Facilitate SDS 16-bit Upgrade for 64-bit Computers
290902 - SDS 16-bit Applicaion Run on 64-bit Computers with Windows XP 32-bit
290903 -
290904 - Work over the past 2 months (see case study below, ref SDS 0 PX6N),
290905 - and completed today at Fry's configuring c16 with the Microsoft
290906 - Windows XP 32-bit operating system, reported on 090715 1651,
290907 - ref SDS 69 KN6M, upgraded 64-bit computer technology to run SDS 16-bit
290908 - software technology for doing Knowledge Management, also reported on
290909 - 090715 1651. ref SDS 69 EZ5K  Testing shows SDS runs much better on
290910 - the HP HDX 18t quad-processor 64-bit computer than on "high-end"
290911 - Pentium single processor computers, reported in another record today
290912 - on 090715 2146. ref SDS 70 FL4N
290914 -  ..
290915 - Advantages of SDS for "working intelligently" to save lives, time, and
290916 - money, explained in POIMS, ref OF 3 1X6G, justifies investing time and
290917 - money to extend using SDS, shown in the case study below. ref SDS 0
290918 - PY7F
290920 -  ..
290921 - Success today running SDS 16-bit software on 64-bit computers marks
290922 - another watershed in the 30 year history of SDS, reported on 000723
290923 - 1414. ref SDS 16 X15N  It may add 10 to 20 years for civilization to
290924 - catch up with the design using the irreversability of time, explained
290925 - in NWO, ref OF 12 I38N, and which drives the "power of knowledge" from
290926 - adding "intelligence" to information, also explained in NWO.
290927 - ref OF 12 I38N  The SDS design applies the common accounting practice
290928 - of an "audit trail," more formally described in management theory as
290929 - "traceability to original sources," reviewed on 950721 1349.
290930 - ref SDS 1 1740  Combining time and context through connections of
290931 - cause and effect implements the "locality principle," also, explained
290932 - in NWO. ref OF 12 I38N
290934 -  ..
290935 - Until today, SDS was on a path to extinction, as occurred with
290936 - Engelbart's tools developed in the 1960s, explained below. ref SDS 0
290937 - XK8H  Widespread expert opinion in the literature and voiced by
290938 - technology professionals indicated 16-bit software, like SDS, cannot
290939 - run on newer 64-bit technology that may be the new foundation of
290940 - computer design for the next 10 - 20 years.
290942 -  ..
290943 - SDS risk of extinction increased from failed efforts to buy 64-bit
290944 - computers configured to run 16-bit software, reported on 080611 0827.
290945 - ref SDS 41 K54K  Review found that despite intense demand for better
290946 - productivity to lift the economy from recession manufacturers for new
290947 - 64-bit computers refuse support for 16-bit line-of-business software
290948 - that has evolved for 30 years to improve productivity, reported on
290949 - 080630 1611. ref SDS 42 JS5F  Earlier on 080531 testing showed SDS
290950 - will not run on 64-bit computers with Microsoft Vista.  An error
290951 - message said the computer cannot run 16-bit applications. ref SDS 40
290952 - HF9J  At that time, Morris explained that Intel made a mistake
290953 - designing 64-bit techology that allocated memory for 32-bit legacy
290954 - applications, but forgot to allocate memory for 16-bit software.
290955 - ref SDS 40 TH51
290957 -  ..
290958 - Seems strange that both AMD and Intel made the same mistake??
290960 -  ..
290961 - Until today, limitations of 64-bit computers excluding 16-bit software
290962 - indicated the only path for continuing SDS would be upgrading 16-bit
290963 - to a 64-bit design.  Upgrading SDS 16-bit architecture, however, has
290964 - proven difficult the past 20 years, reported in a case study on
290965 - 070907. ref SDS 36 6U7O  SDS is hard to upgrade becasue the design has
290966 - been continually refined over 30 years to solve complex challenges
290967 - adding "intelligence" to convert information into the power of
290968 - knowledge, explained in POIMS. ref OF 3 1X6G  Very few people focus on
290969 - the architecture of human thought, explained in POIMS. ref OF 3 0367
290970 - Synergy between using and developing SDS has been effective designing
290971 - SDS, reported on 010924 0709, ref SDS 24 NK4J, but people resist using
290972 - technology to leverage intelligence for thinking, remembering and
290973 - communicating, explained in POIMS. ref OF 7 3742  Without synergy
290974 - between using and developing SDS, problems creating tools effective
290975 - for Knowledge Management have not been solved.
290977 -  ..
290978 - On 000324 SRI reported many organizations invested heavily to develop
290979 - Knowledge Management, and failed. ref SDS 8 4877  This report was
290980 - supported by case study on 070126. ref SDS 33 QH8L
290982 -  ..
290983 - SRI tried to develop Windows support for Knowledge Management using
290984 - 32-bit technology with the OHS/DKR project in 2000.  On 000504 Jack
290985 - Park reported the team of expert software engineers at SRI were
290986 - ignoring the SDS design. ref SDS 11 XD5M  After 6 months of extensive
290987 - research, SRI discovered there wasn't enough knowledge to develop
290988 - computer tools for Knowledge Management, reported on 000615 1600.
290989 - ref SDS 13 6271  Jack Park reported again to the SRI team that even
290990 - after months of exposure experts could not understand Knowledge
290991 - Management, ref SDS 20 0S8L, further presented in case study on
290992 - 071220. ref SDS 38 ST6J
290994 -  ..
290995 - Similarly, IBM invested heavily to devlop Knowledege Management, and
290996 - gave up on 001130, ref SDS 22 F26K  SRI tried again with the CALO
290997 - project, reviewed on 040221. ref SDS 29 5U6J  SRI had four (4) people
290998 - familiar with SDS work product, Doug Engelbart, Pat Lincoln, Jack
290999 - Park, and Adam Cheyer.  After 5 years and with substantial financial
291000 - aid from the government, SRI gave up on CALO, reported on 090313.
291001 - ref SDS 46 5P6G  Jack Park helped SRI release IRIS to support
291002 - Knowledge Management, as part of the CALO project, reported on 060211.
291003 - ref SDS 32 0001  Earlier, Jack disclosed that the Iris program is
291004 - unsuable, reported on 060129 ref SDS 31 7A4F
291006 -  ..
291007 - Background on difficulty getting people to help develop the SDS design
291008 - was reviewed on 040221. ref SDS 29 AB6O  Difficulty designing
291009 - technology for Knowledge Management shown in case study on 070126.
291010 - ref SDS 33 QH8L, supports review on 000425 showing that the design for
291011 - Knowledge Management is a secret of SDS. ref SDS 10 0480  Ignorance,
291012 - fear, and denial cited on 070126, ref SDS 33 JH4U, drive resistance to
291013 - support SDS development, reported on 001126. ref SDS 21 QW8I  Case
291014 - study on 071220 shows frustrations people experience who grasp the
291015 - power of SDS and are unable to help others see this potential to
291016 - enlist engineering support for technology development. ref SDS 38 M53N
291018 -  ..
291019 - These dynamics reduce the field of contributors on SDS to only one (1)
291020 - engineer.  Reliance on a single person makes software development
291021 - tenuous.  Health, age, and proclivities of daily life affect progress,
291022 - including evolving interests and priorities.  After starting on
291023 - 070907, by 080531 Morris was discouraged about difficulty developing a
291024 - Windows application for SDS. ref SDS 40 WK3J  On 081007 Morris had
291025 - worked for a year, and completed less than 10% of SDS capability.
291026 - ref SDS 43 XV9F
291028 -  ..
291029 - On 081104 Morris switched and began work to upgrade Medit that runs
291030 - SDS through macro code developed the past 30 years, rather than
291031 - attempt to develop the SDS application. ref SDS 44 2W6I  He used the
291032 - Java development platform, rather than update the assembly language
291033 - code for Medit from 16-bit to 32-bit or 64-bit, which conflicts with
291034 - planning on 070907 1000. ref SDS 36 V35O  Java has advantages
291035 - providing a more robust environment for SDS.  There are risks however
291036 - that de novo development even of Medit will fail, explained on 081104.
291037 - ref SDS 44 VO3P  Risks of failure trying to avoid assembly language
291038 - development were confirmed with independent research on 081202 2011.
291039 - ref SDS 45 8L40
291041 -  ..
291042 - Morris has made good progress the past 10 months, but there is still a
291043 - lot of work to get the new version of Medit to a point of testing the
291044 - SDS application, as discussed above. ref SDS 0 ZQ5F  This record
291045 - indicates that upgrading SDS to a 64-bit application remains highly
291046 - speculative.  At current rates of work, Medit might be available to
291047 - begin implementing SDS by the end of this year.  Even if the Java
291048 - version of Medit is "completed" it may have so many compromises that
291049 - usng the program for SDS is not effective, without years of
291050 - refinement.  At a minimum, it will take another 6 months to a year of
291051 - development, before SDS can be performed with the Java platform.  On
291052 - the plus side, if this all works, in 2 - 4 years there will be a more
291053 - flexible environment for integrating SDS with other tools.  SDS will
291054 - be much easier to configure for other users.  Expanded use will expand
291055 - the pool of engineers who grasp the design parameters, and so are
291056 - capabile of creating the next generation of SDS as a Windows
291057 - application.
291059 -  ..
291060 - Getting SDS to run on 64-bit computers today significantly expands the
291061 - window of opportunity for SDS to evolve with the natural growth of the
291062 - computer industry.  Moreover, at the moment, even if the SDS sowtware
291063 - upgrade fails, SDS is no longer at risk of immenant extinction.
291064 -
291066 -  ..
291067 - Engelbart Dilemma Technology Obsolesence Market Forces Never Take Hold
291068 -
291069 - Doug Englebart faced these challenges at SRI 50 years ago in the
291070 - middle of the 20th century, reviewed previously on 000711 1430.
291071 - ref SDS 14 1056  At the end of the 1960s, Doug achieved initial
291072 - success using computers to aid "thinking" for tasks to create,
291073 - organize, store, retrieve, and convey information for collaboration,
291074 - reviewed on 991222. ref SDS 7 UN3J  Doug was unable to continue using
291075 - and refining his tools because invention of the microprocessor in the
291076 - 1970s ushered in personal computers, reviewed on 960304. ref SDS 2
291077 - 666F
291079 -  ..
291080 - This new personal computer market focused on empowering people to
291081 - produce documents with the quality of professional publications, and
291082 - on playing games for entertainment, rather than support Doug's vision
291083 - using the power of computers to leverage the power of knowledge that
291084 - improves document content, i.e., thinking, reported on 960509,
291085 - ref SDS 4 3502, and citing telecon on 960507. ref SDS 3 1111  Goals
291086 - for better tools to play games was presented again at Intel on 970603.
291087 - ref SDS 5 4486  Value proposition focusing on appearance of documents
291088 - rather than substance reflects requirements to sell products that pay
291089 - the bills, and that "pretty things" are easier to sell at a low price
291090 - to a broad market, cited in POIMS. ref OF 5 0959
291092 -  ..
291093 - These market forces drove technology in the 1980s to end support for
291094 - tools Doug developed in the 1960s, reported on 001027. ref SDS 19 B76F
291095 - He was unable to "sell" people on investing time and money to upgrade
291096 - his "productivity" tools, because "augmenting intelligence" to save
291097 - lives, time, and money seemed funny, foreign, and unnecessary
291098 - overkill, shown by review at Intel on 990713, ref SDS 6 2150, and
291099 - later on 001126 by paradoxical comments from the OHS/DKR group meeting
291100 - under Doug's sponsorship at SRI with the stated aim of advancing
291101 - Doug's agenda. ref SDS 21 325L
291103 -  ..
291104 - Twenty (20) years later, in the year 2000, Doug got another chance.
291105 - He assembled an ad hoc team at SRI to implement his ideas for computer
291106 - software that augments intelligence and aids collaboration, which Doug
291107 - calls "collective IQ" (see review on 991222 1045. ref SDS 7 KI49  The
291108 - first step for the SRI project in 2000 was to develop modern tools to
291109 - run his original "augment NLS" software on modern computer technology,
291110 - reported on 000324, ref SDS 8 0001, and under the auspicies of
291111 - "Bootstrap," reviewed on 991222. ref SDS 7 3495 by SRI.  This effort
291112 - eventually failed.  Doug and a colleague at SRI, Pat Lincoln, made
291113 - numerous trips to Washington DC making proposals for funding from
291114 - various government grant programs, reported on 000601 1600.
291115 - ref SDS 12 4877, further on 000711 1430, reporting response to funding
291116 - requests has been slow, ref SDS 14 0512; and later on 000718 0715.
291117 - ref SDS 15 PI4L  On 001017 funding was expected from NIH. ref SDS 17
291118 - 4877  This was delayed by changes in administration on 010605 1500.
291119 - ref SDS 23 4877
291121 -  ..
291122 - Pat related on 030527 that NIH cancelled plans to fund an SRI project
291123 - in 2001 with $30M to implement Doug's ideas.  NIH decided the project
291124 - was unnecessary because in 2001 Microsoft presented to NIH that in
291125 - 2002 Microsoft would be selling Sharepoint software that improves
291126 - collaboration for daily management. ref SDS 28 XD90  Even though
291127 - Sharepoint does not improve management, reviewed on 020822 1404,
291128 - ref SDS 27 H2YS, people are willing to buy tools from Microsoft that
291129 - don't improve management, because false faith in Microsoft reflects
291130 - desire for belief in God.  In the 1990s Microsoft replaced IBM as the
291131 - source of faith in the God of technology.
291133 -  ..
291134 - In the past 5 years, Doug and SRI were awarded a government grant from
291135 - NSF to create a "hyperscope" tool, reported on 070904, ref SDS 35
291136 - DV5R, and previously explained in the OHS/DKR launch plan that Doug
291137 - issued on 001025. ref SDS 18 A5U6
291139 -  ..
291140 - As of today, Hyperscope is explained on the Internet at...
291141 -
291142 -              http://www.readwriteweb.com/archives/douglas_engelbart_hyperscope.php
291143 -
291144 -    ...based on tech legend Douglas Engelbart's 1968 NLS/Augment
291145 -    (oNLine System).  Engelbart and team have been working on
291146 -    Hyperscope since March this year, in a project funded by the
291147 -    National Science Foundation.  Its aim is to rebuild portions of
291148 -    Douglas Engelbart's NLS system on the web, using current Web
291149 -    technologies such as AJAX and DHTML.
291151 -     ..
291152 -    HyperScope is described as "a high-performance thought processor
291153 -    that enables you to navigate, view, and link to documents in
291154 -    sophisticated ways." This is seen as the first (renewed) step
291155 -    towards Doug Engelbart's larger vision for an Open Hyperdocument
291156 -    System - only this time round it'll be based on Web technologies.
291158 -  ..
291159 - One of Doug's papers published in 1972, explains requirements for
291160 - technology to improve daily management, reviewed on 000327.
291161 - ref SDS 9 3971
291163 -  ..
291164 - There is no record showing daily work product created and applied with
291165 - the Hyperscope.
291167 -  ..
291168 - Without the solution for SDS reported today, per above, ref SDS 0
291169 - 6V3F, SDS would most likely devolve into a frustrating series of
291170 - decades chasing an elusive dream.  Thanks to support from Microsoft,
291171 - HP, and especially Fry's, reported in another record today,
291172 - ref SDS 70 2871, the Engelbart Dilemma has been avoided.  Not only can
291173 - SDS continue to save lives, time, and money on modern computers for
291174 - next 5 - 20 years, productivity is greatly increased with faster
291175 - processing, further reported in another record today on 090715 2146.
291176 - ref SDS 70 TI6J
291178 -  ..
291179 - Continued coordination illustrated in this case, gives civilization
291180 - continued opportunity to advance from information to a culture of
291181 - knowledge (sometimes called a "paperless office"), as set out in
291182 - POIMS. ref OF 4 J26O, and as illustrated by this record.
291183 -
291184 -
291185 -
291186 -
291187 -
291188 -
291189 -
291190 -
2912 -

SUBJECTS
Justify Time Money SDS Invest Continue Experiment C16 Configure 64-b

6203 -
620401 -  ..
620402 - Requirements Continue SDS Experiment Communication Metrics
620403 -
620404 - Motivation to extend use of SDS achieved today, per above, ref SDS 0
620405 - 6V3F, comes from increased productivity shown by...
620406 -
620407 -    1.  Case study shows need for Knowledge
620408 -        Management to save time and
620409 -        money in wide range of
620410 -        fields................................ 000601. ref SDS 12 0004
620412 -         ..
620413 -    2.  SDS only Knowledge Management software
620414 -        that supports daily work for 1 year,
620415 -        5, 10, 20 years....................... 000425, ref SDS 10 0480
620417 -         ..
620418 -    3.  SDS design improves management better than
620419 -        other technologies because design refined
620420 -        through synergy between development and
620421 -        application to recycle experience
620422 -        that optimized the
620423 -        desgin................................ 010924, ref SDS 24 NK4J
620425 -         ..
620426 -    4.  No other software is used like SDS to create
620427 -        connections between informtion and context
620428 -        that produces knowledge of cause
620429 -        and effect for working
620430 -        intelligently......................... 010924, ref SDS 24 XT5F
620432 -         ..
620433 -    5.  SDS effective across wide range of applications
620434 -        in business, science, education, and
620435 -        government............................ 020708, ref SDS 26 D75F
620437 -         ..
620438 -    6.  Case study people have given up on all
620439 -        3 elements of Knowledge Management because
620440 -        only SDS enables routine use of
620441 -        intelligence support.................. 070126, ref SDS 33 QH8L
620443 -         ..
620444 -    7.  SDS saves lives, time, and money
620445 -        case study............................ 071212, ref SDS 37 IB7N
620447 -         ..
620448 -    8.  Case study Jack Park has tried to develop
620449 -        Knowledge Management for 10 years; Jack's
620450 -        correspondence presents SDS unique
620451 -        support invents the "wheel" for
620452 -        Knowledge Management.................. 071220, ref SDS 51 M53N
620454 -         ..
620455 -    9.  Case study people trying other software
620456 -        development tools and platforms to reinvent
620457 -        the "wheel" for Knowledge Management tools
620458 -        experience difficulty without SDS
620459 -        platform based on assembly
620460 -        language.............................. 080124 ref SDS 39 WG5G
620461 -
620462 -
620463 -
620464 -
6205 -

SUBJECTS
Black Hole Ignorance Fear Denial SDS Survival Another 30 Years Count

9703 -
970401 -  ..
970402 - Black Hole Ignorance Fear Denial SDS Survives Another 30 Years
970403 -
970404 - SDS may have "dodged a bullet" transcending for the moment the "black
970405 - hole" of ignorance, fear, and denial by upgrading 64-bit hardware
970406 - technology to run Windows XP 32-bit operating system for continuity of
970407 - 16-bit software like SDS, and demonstrated at Fry's on 090616.
970408 - ref SDS 47 4S95
970410 -  ..
970411 - This was not an evident solution.  Powerful cultural forces suppressed
970412 - knowledge of a viable solution.
970414 -  ..
970415 - Fry's Electronics initially failed attempting to install Windows XP
970416 - 32-bit operating system in order to run SDS 16-bit software on the
970417 - Toshiba Qomiso Core 2 Quad 64-bit notebook computer, reported on
970418 - 090619 1430. ref SDS 50 UR5H  Fry's Assistant Service Manager advised
970419 - that Windows XP 32-bit oprating system cannot be installed on 64-bit
970420 - notebook computers, reported on 090619 1430. ref SDS 50 448K  Fry's
970421 - further refused to continue work on solving the problem by selling
970422 - another computer with original terms to configure 64-bit computer
970423 - technology with Windows XP 32-bit operating system, reported on
970424 - 090623, 090623 0915. ref SDS 51 2H5Y  This record indicated cultural
970425 - inertia in 2009 aligned with the Engelbart Dilemma of the 60s - 80s,
970426 - per above. ref SDS 0 XK8H
970428 -  ..
970429 - Later that night on 090623, HP represented that Windows 32-bit
970430 - operating system can be installed on the HP HDX 18t high-end 64-bit
970431 - computer, ref SDS 52 F43N  Faith in the HP sales department combined
970432 - with necessity to overcome several initial failures to configure the
970433 - HDX 18t 64-bit computer with XP 32-bit operating system, as occurred 2
970434 - weeks earlier with the Toshiba Qomiso, reported on 090623 0915.
970435 - ref SDS 51 UR5H  Discovery on 090709 that HP sells a 64-bit notebook
970436 - computer nearly identical to the HDX 18t design and with XP 32-bit
970437 - pre-installed increased confidence that the HDX 18t can be configured
970438 - to be productive. ref SDS 60 LO8H  Momentum to make the HP HDX 18t
970439 - productive was increased by research that discovered Microsoft has
970440 - begun selling "Vista Business" to facilitate replacing Vista with the
970441 - XP 32-bit operating system, also, reported on 090709. ref SDS 60 TG9M
970443 -  ..
970444 - The following study shows the paradigm associating "improve" with
970445 - Microsoft creates powerful market forces that resist upgrading Vista
970446 - and Windows 7 64-bit operating systems to dual-boot Windows XP 32-bit
970447 - operating system for line-of-business 16-bit tools that save lives,
970448 - time, and money.  Demand for productivity, including for Fry's daily
970449 - work, reported on 090616, ref SDS 47 F28W, creates countervailing
970450 - market forces that enabled civilization to continue SDS support for
970451 - transformation from information to a culture of knowledge.
970452 -
970453 -
970454 -
9705 -

SUBJECTS
Case Study C16 Procurement Acquisition Configuration Transform 64-bi

B003 -
B00401 -  ..
B00402 - Case Study Make 64-bit Computer Productive Upgrade Vista to XP 32-bit
B00403 -
B00404 - Follow up ref SDS 69 W28G.
B00405 -
B00406 -    1.  Purchased...
B00407 -
B00408 -        Toshiba Qomiso X305 Q725 Q9000 Core2
B00409 -        Quad 2 GHz 4 GB 320 GB 17" 64 GB SSD 1 GB
B00410 -        9800 M GTX Webcam Vista
B00411 -        Ultimate..................... $3,200.00
B00412 -
B00413 -        ...ordered from Fry's Sales
B00414 -        Department............................ 090616, ref SDS 47 4V9N
B00415 -
B00416 -        ...with agreement that Fry's would install
B00417 -        Windows XP as primary operating system
B00418 -        to run legacy line-of-business software,
B00419 -        specifically SDS, and Fry's would install
B00420 -        Windows 7 for dual boot access to support
B00421 -        development of 64-bit upgrade
B00422 -        to SDS 16-bit
B00423 -        technology............................ 090616, ref SDS 47 J396
B00425 -         ..
B00426 -    2.  Fry's disclosed that this major technology
B00427 -        vendor replaces Windows Vista 64-bit with
B00428 -        the XP 32-bit operating sytem on quad-core
B00429 -        64-bit computers in order to run 16-bit
B00430 -        line-of-business software that is
B00431 -        critical to productivity
B00432 -        at Fry's.............................. 090616, ref SDS 47 F28W
B00434 -         ..
B00435 -    3.  Fry's reported failure installing Windows
B00436 -        XP on Toshiba Qomiso 64-bit computer
B00437 -        to replace Vista...................... 090617, ref SDS 48 01DC
B00439 -         ..
B00440 -    4.  Fry's discloses having no experience configuring
B00441 -        high-end 64-bit notbeook computers designed to
B00442 -        run Vista exclusively, with Windows XP 32-bit
B00443 -        operating system to replace Vista, because
B00444 -        most customers buy low-end less expensive
B00445 -        notebook and desktop computers which
B00446 -        make installing Windows XP
B00447 -        fast and easy......................... 090617, ref SDS 48 MV57
B00449 -         ..
B00450 -    5.  Toshiba Technical Support notified Fry's
B00451 -        Windows XP 32-bit should install on
B00452 -        Toshiba Qomiso 64-bit computer; will
B00453 -        investigate problem in Toshiba lab
B00454 -        and advise Fry's of the
B00455 -        solution.............................. 090618, ref SDS 49 X98O
B00457 -         ..
B00458 -    6.  Toshiba Technical Support did not call
B00459 -        Fry's back as promised with solution to
B00460 -        configure Qomiso 64-bit computer with
B00461 -        Windows XP 32-bit operating
B00462 -        system................................ 090619, ref SDS 50 DO7F
B00464 -         ..
B00465 -    7.  Fry's Technical Service team disappointed
B00466 -        about failing to upgrade Toshiba Qomiso
B00467 -        computer replacing Vista with Windows XP
B00468 -        32-bit operating system that makes 64-bit
B00469 -        computers productive; notebook computers
B00470 -        designed for entertainment are optimized
B00471 -        by Vista; this makes installing Windows
B00472 -        XP 32-bit operating system to make
B00473 -        entertainment computers
B00474 -        productive is very
B00475 -        difficult............................. 090619, ref SDS 50 NU7N
B00477 -         ..
B00478 -    8.  Fry's failed to complete the work, so order
B00479 -        for Toshiba Qomiso notebook computer was
B00480 -        cancelled; except Fry's was paid $150 for
B00481 -        work trying to configure the Toshiba
B00482 -        Qomiso with XP 32-bit operating system
B00483 -        and further agreed to configure another
B00484 -        computer at no additional
B00485 -        cost ................................. 090623, ref SDS 51 0274
B00487 -         ..
B00488 -    9.  Fry's disclosed the Sales Department cannot
B00489 -        sell another 64-bit computer capable of
B00490 -        configuring with Windows XP 32-bit operating
B00491 -        system and with Vista or Windows 7 as
B00492 -        secondary OS in dual boot for
B00493 -        64-bit applications................... 090623, ref SDS 51 2H9G
B00495 -         ..
B00496 -   10.  Purchased HP HDX 18T Q9300
B00497 -        computer from HP Sales
B00498 -        Department................... $2,782.18
B00499 -
B00500 -        ...to replace Qomiso that failed to
B00501 -        accompblish requirements.............. 090623, ref SDS 52 294M
B00502 -
B00503 -        ...and based on representation that the
B00504 -        computer can be configured with Windows
B00505 -        XP as primary operating system, install
B00506 -        Windows 7 as a dual
B00507 -        boot OS............................... 090623, ref SDS 52 WW9N
B00509 -         ..
B00510 -   11.  HP Technical Support said Windows XP 32-bit
B00511 -        operating system cannot be installed to
B00512 -        replace Vista on HDX 18t 64-bit
B00513 -        computer.............................. 090623, ref SDS 52 6X4J
B00515 -         ..
B00516 -   12.  Difficulty contacting HP Technical
B00517 -        Support............................... 090623, ref SDS 52 OT6E
B00519 -         ..
B00520 -   13.  HP Sales Department confirmed that HDX
B00521 -        18t QX9300 notebook can install Windows
B00522 -        XP as the primary OS and Windows Vista
B00523 -        or Windows 7 can be configured for dual
B00524 -        boot, with the hard drive partitioned
B00525 -        c - k, and with the Wndows XP
B00526 -        installed on i and Windows
B00527 -        7 on j................................ 090624, ref SDS 53 EO7J
B00529 -         ..
B00530 -   14.  Received HP HDX 18t computer c16...... 090702, ref SDS 54 ON8O
B00532 -         ..
B00533 -   15.  Delivered c16 to Ryan at Fry's for
B00534 -        configuration installing Windows XP 32-bit
B00535 -        to replace Vista 64-bit operating system
B00536 -        and dual boot with Windows 7 backup
B00537 -        OS with hard disk partitioned
B00538 -        c - j, as agreed...................... 090702, ref SDS 55 2N8H
B00540 -         ..
B00541 -   16.  Fry's reported same failure installing
B00542 -        Windows XP 32-bit operating system to
B00543 -        replace Vista 64-bit on HP HDX 18t
B00544 -        computer that occurred trying
B00545 -        unsuccessfully to configure
B00546 -        Toshiba Qomiso........................ 090705, ref SDS 56 PPXU
B00548 -         ..
B00549 -   17.  Ryan tried numerous ways to get setup code
B00550 -        for Windows XP 32-bit operating system to
B00551 -        install on HP HDX 18t, including removing
B00552 -        2nd hard drive; but, everything failed;
B00553 -        Ryan did research on the
B00554 -        Internet to find
B00555 -        solution.............................. 090705, ref SDS 56 YF42
B00557 -         ..
B00558 -   18.  Called HP talked to Mat, a supervisor
B00559 -        for HDX 18t Technical Support Department;
B00560 -        Mat refused to help configure the HP HDX 18t
B00561 -        64-bit computer to run XP 32-bit operating
B00562 -        system, because HP only supports computers
B00563 -        as received from the factory with Vista;
B00564 -        he said Brock in the Sales Department was
B00565 -        wrong to tell customers HP can meet customer
B00566 -        requirements using Windows XP 32-bit to
B00567 -        upgrade HDX 18t by replacing Vista 64-bit
B00568 -        operating system to make the power and
B00569 -        capacities of the HP HDX 18t QX9300 64-bit
B00570 -        computer productive running legacy
B00571 -        line-of- business software
B00572 -        needed to pay for HP
B00573 -        computers............................. 090705, ref SDS 56 RG56
B00575 -         ..
B00576 -   19.  Research on Internet suggests possible
B00577 -        solution, however, it does not say how
B00578 -        to resolve blue screen problem running
B00579 -        Windows XP 32-bit setup code
B00580 -        code.................................. 090705, ref SDS 56 4R46
B00582 -         ..
B00583 -   20.  Called HP Sales Department for assistance
B00584 -        getting assistance from Technical Support
B00585 -        Department to implement representations
B00586 -        that induced purchase of HP HDX 18t computer
B00587 -        that can be configured with Windows XP
B00588 -        32-bit to replace Vista 64-bit operating
B00589 -        system; call was transferred to Escalation
B00590 -        Department for assigning a Case Manager
B00591 -        to facilitate resolution of conflict
B00592 -        between Sales and Technical Support;
B00593 -        was never able to contact
B00594 -        technical engineer.................... 090706, ref SDS 57 V73M
B00596 -         ..
B00597 -   21.  Intel chip design engineer, retired, Morris
B00598 -        cited possible problems copying files between
B00599 -        32-bit and 64-bit computers for using SDS on
B00600 -        different computers; he cautioned getting SDS
B00601 -        to run correctly with Windows XP 32-bit
B00602 -        operating system running on a 64-bit
B00603 -        notebook computer will be very difficult
B00604 -        because subtle differences in how
B00605 -        data is stored on the
B00606 -        disk.................................. 090706, ref SDS 57 NH3M
B00608 -         ..
B00609 -   22.  Called HP about progress in Escalation
B00610 -        Department assigning Case Manager to solve
B00611 -        problems configuring HDX 18t with Windows
B00612 -        XP 32-bit as represented by Sales Department;
B00613 -        was transferred to Resolution
B00614 -        Department............................ 090708, ref SDS 58 V73M
B00616 -         ..
B00617 -   23.  HP Resolution Department transferred the call
B00618 -        to Case Manager, who assigned case number; and
B00619 -        repeated prior guidance that HDX 18t 64-bit
B00620 -        computer will only run Vista 64-bit operating
B00621 -        system, and is designed and sold for home and
B00622 -        home office "entertainment," and so HP Technical
B00623 -        Support cannot help customers customize
B00624 -        the computer to meet requirements for
B00625 -        running Windows XP 32-bit operating
B00626 -        system to make the HP HDX 18t
B00627 -        productive............................ 090708, ref SDS 58 PQ9R
B00629 -         ..
B00630 -   24.  Case Manager collaborated with Technical Support
B00631 -        colleagues and revised scope of use for HDX 18t
B00632 -        confirming Sales Department was correct that
B00633 -        Windows XP 32-bit operating system can replace
B00634 -        Vista 64-bit operating system, but HP
B00635 -        Technical Support will not support
B00636 -        making the HDX 18t
B00637 -        productive............................ 090708, ref SDS 58 KQ54
B00639 -         ..
B00640 -   25.  Case Manager transferred call to Malcolm
B00641 -        another supervisor with HP Technical Support;
B00642 -        Malcolm disclosed that HP has a video on
B00643 -        the Internet explaining how customers can
B00644 -        install Windows XP 32-bit to replace Vista
B00645 -        64-bit operating system for running
B00646 -        mission critical line-of-business
B00647 -        16-bit software on HDX 18t
B00648 -        quad core 64-bit
B00649 -        computer.............................. 090708, ref SDS 58 OE5Q
B00651 -         ..
B00652 -   26.  HP video and written instructions for replacing
B00653 -        Vista 64-bit with Windows XP 32-bit operating
B00654 -        system does not explain how to get past blue
B00655 -        screen error message running XP setup;
B00656 -        nor, where to obtain software
B00657 -        drivers for 30 or so
B00658 -        hardware devices...................... 090708, ref SDS 58 OE4M
B00660 -         ..
B00661 -   27.  Ryan at Fry's continues encountering Microsoft
B00662 -        blue screen error running Windows XP 32-bit
B00663 -        setup disk; tries removing 2nd hard disk, and
B00664 -        running XP setup, this fails; removed primary
B00665 -        boot disk hard drive and formatting
B00666 -        separately to remove all remnants
B00667 -        of Vista.............................. 090708, ref SDS 59 PQRY
B00669 -         ..
B00670 -   28.  Fry's Service Technician complained about
B00671 -        customer collaborating with the Service
B00672 -        Department to save time and money configuring
B00673 -        64-bit computers to be productive
B00674 -        saving lives, time, and
B00675 -        money................................. 090708 1540, ref SDS 59 JL4M
B00677 -         ..
B00678 -   29.  Research found requirement to install
B00679 -        device drivers for SATA hard disk drives
B00680 -        on HP HDX 18t in order to run setup for
B00681 -        installing Microsoft Windows XP 32-bit
B00682 -        operating system to replace
B00683 -        Vista 64-bit.......................... 090708, ref SDS 59 PX8J
B00685 -         ..
B00686 -   30.  Research found even afer getting past setup
B00687 -        blue screen errors and completing XP installation
B00688 -        after CD reomved from port, HDX 18t
B00689 -        computer fails to launch with
B00690 -        Windows XP 32-bit operating
B00691 -        system................................ 090708, ref SDS 59 DH5H
B00693 -         ..
B00694 -   31.  Notified Fry's about trying device drivers
B00695 -        for SATA hard disk to run Microsoft setup
B00696 -        to install Windows XP 32-bit operating
B00697 -        system on HP HDX 18t notebook
B00698 -        coputer............................... 090709, ref SDS 60 TF9O
B00700 -         ..
B00701 -   32.  Fry's downloaded device drivers for SATA hard
B00702 -        drives, but suffered further failure installing
B00703 -        Windows XP 32-bit on HP HDX 18t 64-bit computer,
B00704 -        and reported HP Technical Support refused to
B00705 -        help Fry's configure HP products to meet
B00706 -        customer requirements in the manner
B00707 -        represented by the HP Sales
B00708 -        Department............................ 090709, ref SDS 60 WJ5G
B00710 -         ..
B00711 -   33.  Called Brock, who sold c16 on 090623; and
B00712 -        he confirmed HP Sales Department guidance
B00713 -        that XP can be installed to make the HDX 18t
B00714 -        productive, as well as entertaining; and
B00715 -        further advised that customers can buy
B00716 -        the HP Elitebook 8730w computer with half
B00717 -        the performance capability of the HDX 18t,
B00718 -        but comes with Vista Business operating
B00719 -        system which HP replaces with Windows
B00720 -        XP operating system at the factory,
B00721 -        and it sells for $2,000 more,
B00722 -        a total of $4,200..................... 090709, ref SDS 60 LO8H
B00724 -         ..
B00725 -   34.  Engaget sales pitch for Microsoft Vista
B00726 -        Business says Windows Vista 64-bit operating
B00727 -        system does not meet customer requirements
B00728 -        for a plethora of businesses who demand
B00729 -        Windows XP 32-bit operating systems to
B00730 -        run line-of-business software; Microsoft
B00731 -        is "quietly allowing PC makers
B00732 -        to offer switching
B00733 -        to Windows XP......................... 090709, ref SDS 60 TG9M
B00735 -         ..
B00736 -   35.  Called Microsoft for technical support because
B00737 -        HP refused to help the customer, ref SDS 0 PI5L,
B00738 -        run setup for Windows XP 32-bit operating system
B00739 -        to upgrade HP HDX 18t 64-bit computer, including
B00740 -        device drivers, ref SDS 0 UG4O, that replace
B00741 -        Vista 64-bit operating system, and
B00742 -        also install Windows 7 to dual
B00743 -        boot with XP........ ................. 090710, ref SDS 61 R18A
B00745 -         ..
B00746 -   36.  Received letter from Microsoft scheduling
B00747 -        service call to assist Fry's run setup for
B00748 -        Windows XP 32-bit to replace Vista
B00749 -        64-bit operating
B00750 -        system................................ 090710, ref SDS 61 PQ9P
B00752 -         ..
B00753 -   37.  Visited Fry's and called Microsoft Technical
B00754 -        Support; paid $79 for service call and
B00755 -        received case number; talked to Amol and
B00756 -        explained background on objectives
B00757 -        and problems; Amol esclated the
B00758 -        the call to Microsoft level-2
B00759 -        support............................... 090710, ref SDS 62 R44M
B00761 -         ..
B00762 -   38.  Amol explained to Ryan, Fry's Service
B00763 -        Technician, that Microsoft Level-2 Technical
B00764 -        Support recommends using an external floppy
B00765 -        disk drive to call device drivers for
B00766 -        SATA hard disk during Windows XP
B00767 -        setup, to get past blue screen
B00768 -        error failure......................... 090710 ref SDS 62 R54P
B00770 -         ..
B00771 -   39.  Fry's implemented Microsoft guidance and
B00772 -        successfully installed Windows XP SP2 32-bit
B00773 -        operating system to replace Microsoft
B00774 -        Vista 64-bit operating system on
B00775 -        c16 an HP HDX 18t notebook
B00776 -        computer.............................. 090710, ref SDS 62 SH4K
B00778 -         ..
B00779 -   40.  Commend Joe and Petrus for strong leadership
B00780 -        supporting Ryan's excellent work using Kaiser's
B00781 -        doctor/patient partnership model in Fry's
B00782 -        Service Department collaborating to solve
B00783 -        complex problems configuring c16 to upgrade
B00784 -        HP HDX 18t making 64-bit computer technology
B00785 -        productive for saving lives, time, and
B00786 -        money despite strong resistance from HP
B00787 -        who refused technical assistance, and
B00788 -        overcoming unanimous voices of industry
B00789 -        experts who said the Wndows XP 32-bit
B00790 -        operating system could not
B00791 -        replace 64-bit Vista ................. 090710 1719, ref SDS 62 T65H
B00793 -         ..
B00794 -   41.  Removed Windows setup CD and successfully
B00795 -        booted Windows XP on HDX 18t computer;
B00796 -        all device drivers show yellow marker
B00797 -        indicating upgraded requirment for
B00798 -        Windows XP to run devices on
B00799 -        HDX 18t............................... 090710, ref SDS 62 NX5M
B00801 -         ..
B00802 -   42.  Windows 7 installed code on j drive as
B00803 -        planned, but when the computer runs, Windows
B00804 -        7 applies "virtual memory" and displays code
B00805 -        on the j drive as being on the c drive, and
B00806 -        everything on c is moved to d, etc., and
B00807 -        j drive disappears from list of
B00808 -        system drives......................... 090711, ref SDS 63 WM77
B00810 -         ..
B00811 -   43.  Work plan to get drivers for Windows XP
B00812 -        to run devices on HDX 18t, then figure out
B00813 -        how to install Windows 7 for
B00814 -        dual boot............................. 090711, ref SDS 63 UI4G
B00816 -         ..
B00817 -   44.  Fry's tries removing Windows 7 and installing
B00818 -        Vista 64-bit operating system on j, because
B00819 -        Ryan believes Vista will install according
B00820 -        to customer requirements, rather than display
B00821 -        on c drive using virtual memory feature
B00822 -        applied with Windows 7; however, this
B00823 -        failed and Vista installed on j also
B00824 -        displayed on C........................ 090711, ref SDS 63 PN8V
B00826 -         ..
B00827 -   45.  Work plan remove Vista 64-bit on j and
B00828 -        install Windows XP on j, so there are 2
B00829 -        sets of XP code on c16, primary OS on i,
B00830 -        and another on j; and then try upgrading
B00831 -        XP on j to Vista, and if that
B00832 -        works, upgrade Vista to
B00833 -        Windows 7............................. 090711, ref SDS 63 U999
B00835 -         ..
B00836 -   46.  Windows 7 successfully installed on j and
B00837 -        displays on j so files are not moved to
B00838 -        c, and configured to dual boot
B00839 -        with Windows XP....................... 090712, ref SDS 64 JN62
B00841 -         ..
B00842 -   47.  Ryan reported Fry's having difficulty finding
B00843 -        device drivers for Windows XP 32-bit operating
B00844 -        system to manage components for HP HDX 18t has
B00845 -        spent an entire day and found only 7 software
B00846 -        drivers that work out of a total of 70 or
B00847 -        more devices; this taking a lot of
B00848 -        time because HP Customer support
B00849 -        is not supporting the
B00850 -        customer.............................. 090712, ref SDS 64 GS3K
B00852 -         ..
B00853 -   48.  Work plan complete configure
B00854 -        c16................................... 090712, ref SDS 64 GS3Y
B00856 -         ..
B00857 -   49.  Letter thanks Microsoft and HP for excellent
B00858 -        customer support; asks HP to submit device
B00859 -        drivers for the Elitebook 8730w,
B00860 -        laptop computer....................... 090713, ref SDS 65 RS6U
B00861 -        which has similar hardware to HDX 18t,
B00862 -        and comes from the factory with Windows
B00863 -        XP 32-bit installed, reported
B00864 -        by HP................................. 090709, ref SDS 60 LO8H
B00866 -         ..
B00867 -   50.  Call HP Customer Service for technical support
B00868 -        getting device drivers as requested in letter
B00869 -        earlier in the day; was on hold, and the line
B00870 -        was dropped; called back and HP Technical
B00871 -        support administrator said to call back
B00872 -        another day, because Monday's are
B00873 -        very busy............................. 090713, ref SDS 66 R18A
B00875 -         ..
B00876 -   51.  Downloaded device drivers for HP EliteBook
B00877 -        8730w notebook computer which comes with
B00878 -        Windows XP Pro pre-installed by
B00879 -        replacing Vista, and so seems
B00880 -        similar to requirements for
B00881 -        c16 configure HP
B00882 -        HDX 18t............................... 090713, ref SDS 67 R18A
B00884 -         ..
B00885 -   52.  Called HP to verify device drivers for
B00886 -        EliteBook 8730w 64-bit notebook computer
B00887 -        can be installed on HDX 18t; Lena
B00888 -        invested 2 hours to refuse
B00889 -        assistance............................ 090714, ref SDS 68 R18A
B00891 -         ..
B00892 -   53.  HP Technical Support supervisor came online
B00893 -        and said device drivers for EliteBook 8730w
B00894 -        can be downloaded and installed on
B00895 -        HP HDX 18t............................ 090714, ref SDS 68 03DG
B00897 -         ..
B00898 -   54.  HP explains device drivers for HP HDX 18t
B00899 -        have not been posted on the Internet because
B00900 -        computer manufacturers have to pay software
B00901 -        developers for each computers the drivers
B00902 -        support, so HP saves money by only
B00903 -        associating the drivers with
B00904 -        Elitebook 8730w....................... 090714, ref SDS 68 F248
B00906 -         ..
B00907 -   55.  Went to Fry's and submitted software drivers
B00908 -        downloaded for EliteBook 8730w for Ryan to
B00909 -        install on HP HDX 18t notebook computer
B00910 -        Ryan had also found a set of
B00911 -        device drivers to configure
B00912 -        c16 HDX 19t........................... 090715, ref SDS 69 R18A
B00914 -         ..
B00915 -   56.  Ryan reported c16 configured and ready
B00916 -        for use; device drivers downloaded from HP
B00917 -        for Elitebook 8730w were rejected by HDX
B00918 -        18t; device drivers Ryan found were successful
B00919 -        except there are 2 of 70 or so devices
B00920 -        missing drivers; one for high definition
B00921 -        sound, and another unidentified
B00922 -        device................................ 090715, ref SDS 69 EF4H
B00924 -         ..
B00925 -   57.  Received c16 from Fry's; Ryan trying
B00926 -        to find missing device
B00927 -        drivers............................... 090715, ref SDS 69 JH5M
B00929 -         ..
B00930 -   58.  Testing shows c16 HDX 18t 64-bit computer
B00931 -        with Windows XP 32-bit operating system
B00932 -        configured by Fry's improves using
B00933 -        SDS by orders of
B00934 -        magnitude............................. 090715, ref SDS 70 FL4N
B00936 -         ..
B00937 -   59.  Configured c16 for standard SDS
B00938 -        operations took several
B00939 -        days.................................. 090715, ref SDS 70 2495
B00941 -         ..
B00942 -   60.  Windows XP upgrade SP3 and activation
B00943 -        of Windows XP with
B00944 -        Microsoft............................. 090719, ref SDS 71 615H
B00946 -         ..
B00947 -   61.  Microsoft Office 7 installed on
B00948 -        c16................................... 090719, ref SDS 73 SO97
B00950 -         ..
B00951 -   62.  Visit Fry's for Ryan to make a few
B00952 -        corrections........................... 090719, ref SDS 72 GI5I
B00954 -         ..
B00955 -   63.  Visit Morris configure Java and Netbeans
B00956 -        on c16 for SDS 64-bit application
B00957 -        development; cannot congigure
B00958 -        Ekiga for Internet no cost
B00959 -        telephone collaboration............... 090721, ref SDS 74 NI63
B00961 -         ..
B00962 -   64.  Visit Fry's Ryan still trying to find last
B00963 -        2 device drivers for Windows XP; colleague
B00964 -        David disconnects sounds on Windows 7
B00965 -        to solve shut down
B00966 -        problem............................... 090726, ref SDS 75 DY8O
B00968 -         ..
B00969 -   65.  Windows XP SP3 updated to increase
B00970 -        virus protection
B00971 -        on c16................................ 090728, ref SDS 76 1B6O
B00973 -         ..
B00974 -   66.  Visit Fry's Ryan found 2 device drivers to
B00975 -        complete configuration of c16; only one
B00976 -        was successful for the "unidentified"
B00977 -        device................................ 090729, ref SDS 77 HW9F
B00979 -         ..
B00980 -   67.  C16 device driver for High Definition
B00981 -        Sound updated and found a driver on
B00982 -        the Internet; completed resolving
B00983 -        all errors in Device
B00984 -        Manager............................... 090729, ref SDS 78 GI5I
B00985 -
B00986 -
B00987 -
B00988 -
B00989 -
B00990 -
B00991 -
B00992 -
B010 -
B011 -