THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rod@welchco.com


S U M M A R Y


DIARY: July 15, 2009 09:23 PM Wednesday; Rod Welch

SDS experiment Knowledge Management extended to 64-bit technology with c16.

1...Summary/Objective
2...Objectives C16 Facilitate SDS 16-bit Upgrade for 64-bit Computers
3...SDS 16-bit Applicaion Run on 64-bit Computers with Windows XP 32-bit
4...Engelbart Dilemma Technology Obsolesence Market Forces Never Take Hold
5...Requirements Continue SDS Experiment Communication Metrics
6...Black Hole Ignorance Fear Denial SDS Survives Another 30 Years
7...Case Study Make 64-bit Computer Productive Upgrade Vista to XP 32-bit


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CONTACTS 

SUBJECTS
Background C16 Procurement Configuration Application Objectives Exte                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
2903 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2903 -    ..
2904 - Summary/Objective                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
2905 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
290501 - Follow up ref SDS 70 0000. ref SDS 30 0000.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
290502 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
290503 - Fry's configured c16 64-bit computer to run the Microsoft XP 32-bit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
290504 - operating system. ref SDS 0 6V3F  This may extend the life-cycle for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
290505 - the current 16-bit version of SDS another 10 - 30 years, providing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
290506 - time for upgrading SDS to 64-bit, and for the market to grow for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
290507 - Knowledge Mangement tools. ref SDS 0 4L9F  SDS "dodged a bullet" by                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
290508 - avoiding the Engelbart Dilemma of becoming extinct before there was                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
290509 - enough time for transformation from inforamtion to a culture of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
290510 - knowledge. ref SDS 0 XK8H  Upgrading 64-bit technology to increase                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
290511 - productivity by running SDS required a major effort to organize                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
290512 - multiple stakeholders. ref SDS 0 PX6N  This investment was justified                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
290513 - by saving lives, time, and money using SDS. ref SDS 0 PY7F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
290514 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
290515 -        [On 090715 2146 configured c16 for using SDS to perform                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
290516 -        Communication Metrics for Knowledge Management, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
290517 -        intelligence support, ref SDS 70 0001; evaluation shows                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
290518 -        significant improvement in productivity. ref SDS 70 2871                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
290520 -         ..
290521 -        [On 090729 1700 review shows Ryan's work at Fry's stands out                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
290522 -        for exceptional merit. ref SDS 77 HX5K                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
290524 -         ..
290525 -        [On 090906 1313 commend Fry's for outstanding work on c16, with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
290526 -        letter to Randy Fry using Direct Connect, ref SDS 79 VG5J, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
290527 -        cite Ryan, Petrus, Joe, and Lan. ref SDS 79 ZW4N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
290528 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
290529 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
290530 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
290531 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
290533 -  ..
2906 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2907 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2908 - Progress                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2909 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
290901 - Objectives C16 Facilitate SDS 16-bit Upgrade for 64-bit Computers                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
290902 - SDS 16-bit Applicaion Run on 64-bit Computers with Windows XP 32-bit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
290903 - 
290904 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
290905 - Work over the past 2 months (see case study below, ref SDS 0 PX6N),                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
290906 - and completed today at Fry's configuring c16 with the Microsoft                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
290907 - Windows XP 32-bit operating system, reported on 090715 1651,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
290908 - ref SDS 69 KN6M, upgraded 64-bit computer technology to run SDS 16-bit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
290909 - software technology for doing Knowledge Management, also reported on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
290910 - 090715 1651. ref SDS 69 EZ5K  Testing shows SDS runs much better on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
290911 - the HP HDX 18t quad-processor 64-bit computer than on "high-end"                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
290912 - Pentium single processor computers, reported in another record today                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
290913 - on 090715 2146. ref SDS 70 FL4N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
290914 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
290915 -            [On 101115 2018 c17 desktop configured for SDS productivity                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
290916 -            in much less time applying experience solving problems                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
290917 -            setting up c16. ref SDS 80 2871                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
290919 -  ..
290920 - Advantages of SDS for "working intelligently" to save lives, time, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
290921 - money, explained in POIMS, ref OF 3 1X6G, justifies investing time and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
290922 - money to extend using SDS, shown in the case study below. ref SDS 0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
290923 - PY7F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
290925 -  ..
290926 - Success today running SDS 16-bit software on 64-bit computers marks                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
290927 - another watershed in the 30 year history of SDS, reported on 000723                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
290928 - 1414. ref SDS 16 X15N  It may add 10 to 20 years for civilization to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
290929 - catch up with the design using the irreversability of time, explained                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
290930 - in NWO, ref OF 12 I38N, and which drives the "power of knowledge" from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
290931 - adding "intelligence" to information, also explained in NWO.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
290932 - ref OF 12 I38N  The SDS design applies the common accounting practice                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
290933 - of an "audit trail," more formally described in management theory as                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
290934 - "traceability to original sources," reviewed on 950721 1349.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
290935 - ref SDS 1 1740  Combining time and context through connections of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
290936 - cause and effect implements the "locality principle," also, explained                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
290937 - in NWO. ref OF 12 I38N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
290939 -  ..
290940 - Until today, SDS was on a path to extinction, as occurred with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
290941 - Engelbart's tools developed in the 1960s, explained below. ref SDS 0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
290942 - XK8H  Widespread expert opinion in the literature and voiced by                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
290943 - technology professionals indicated 16-bit software, like SDS, cannot                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
290944 - run on newer 64-bit technology that may be the new foundation of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
290945 - computer design for the next 10 - 20 years.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
290947 -  ..
290948 - SDS risk of extinction increased from failed efforts to buy 64-bit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
290949 - computers configured to run 16-bit software, reported on 080611 0827.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
290950 - ref SDS 41 K54K  Review found that despite intense demand for better                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
290951 - productivity to lift the economy from recession manufacturers for new                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
290952 - 64-bit computers refuse support for 16-bit line-of-business software                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
290953 - that has evolved for 30 years to improve productivity, reported on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
290954 - 080630 1611. ref SDS 42 JS5F  Earlier on 080531 testing showed SDS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
290955 - will not run on 64-bit computers with Microsoft Vista.  An error                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
290956 - message said the computer cannot run 16-bit applications. ref SDS 40                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
290957 - HF9J  At that time, Morris explained that Intel made a mistake                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
290958 - designing 64-bit techology that allocated memory for 32-bit legacy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
290959 - applications, but forgot to allocate memory for 16-bit software.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
290960 - ref SDS 40 TH51                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
290962 -  ..
290963 - Seems strange that both AMD and Intel made the same mistake??                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
290965 -  ..
290966 - Until today, limitations of 64-bit computers excluding 16-bit software                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
290967 - indicated the only path for continuing SDS would be upgrading 16-bit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
290968 - to a 64-bit design.  Upgrading SDS 16-bit architecture, however, has                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
290969 - proven difficult the past 20 years, reported in a case study on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
290970 - 070907. ref SDS 36 6U7O  SDS is hard to upgrade becasue the design has                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
290971 - been continually refined over 30 years to solve complex challenges                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
290972 - adding "intelligence" to convert information into the power of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
290973 - knowledge, explained in POIMS. ref OF 3 1X6G  Very few people focus on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
290974 - the architecture of human thought, explained in POIMS. ref OF 3 0367                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
290975 - Synergy between using and developing SDS has been effective designing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
290976 - SDS, reported on 010924 0709, ref SDS 24 NK4J, but people resist using                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
290977 - technology to leverage intelligence for thinking, remembering and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
290978 - communicating, explained in POIMS. ref OF 7 3742  Without synergy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
290979 - between using and developing SDS, problems creating tools effective                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
290980 - for Knowledge Management have not been solved.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
290982 -  ..
290983 - On 000324 SRI reported many organizations invested heavily to develop                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
290984 - Knowledge Management, and failed. ref SDS 8 4877  This report was                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
290985 - supported by case study on 070126. ref SDS 33 QH8L                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
290987 -  ..
290988 - SRI tried to develop Windows support for Knowledge Management using                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
290989 - 32-bit technology with the OHS/DKR project in 2000.  On 000504 Jack                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
290990 - Park reported the team of expert software engineers at SRI were                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
290991 - ignoring the SDS design. ref SDS 11 XD5M  After 6 months of extensive                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
290992 - research, SRI discovered there wasn't enough knowledge to develop                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
290993 - computer tools for Knowledge Management, reported on 000615 1600.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
290994 - ref SDS 13 6271  Jack Park reported again to the SRI team that even                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
290995 - after months of exposure experts could not understand Knowledge                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
290996 - Management, ref SDS 20 0S8L, further presented in case study on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
290997 - 071220. ref SDS 38 ST6J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
290999 -  ..
291000 - Similarly, IBM invested heavily to devlop Knowledege Management, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
291001 - gave up on 001130, ref SDS 22 F26K  SRI tried again with the CALO                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
291002 - project, reviewed on 040221. ref SDS 29 5U6J  SRI had four (4) people                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
291003 - familiar with SDS work product, Doug Engelbart, Pat Lincoln, Jack                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
291004 - Park, and Adam Cheyer.  After 5 years and with substantial financial                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
291005 - aid from the government, SRI gave up on CALO, reported on 090313.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
291006 - ref SDS 46 5P6G  Jack Park helped SRI release IRIS to support                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
291007 - Knowledge Management, as part of the CALO project, reported on 060211.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
291008 - ref SDS 32 0001  Earlier, Jack disclosed that the Iris program is                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
291009 - unsuable, reported on 060129 ref SDS 31 7A4F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
291011 -  ..
291012 - Background on difficulty getting people to help develop the SDS design                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
291013 - was reviewed on 040221. ref SDS 29 AB6O  Difficulty designing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
291014 - technology for Knowledge Management shown in case study on 070126.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
291015 - ref SDS 33 QH8L, supports review on 000425 showing that the design for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
291016 - Knowledge Management is a secret of SDS. ref SDS 10 0480  Ignorance,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
291017 - fear, and denial cited on 070126, ref SDS 33 JH4U, drive resistance to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
291018 - support SDS development, reported on 001126. ref SDS 21 QW8I  Case                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
291019 - study on 071220 shows frustrations people experience who grasp the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
291020 - power of SDS and are unable to help others see this potential to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
291021 - enlist engineering support for technology development. ref SDS 38 M53N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
291023 -  ..
291024 - These dynamics reduce the field of contributors on SDS to only one (1)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
291025 - engineer.  Reliance on a single person makes software development                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
291026 - tenuous.  Health, age, and proclivities of daily life affect progress,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
291027 - including evolving interests and priorities.  After starting on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
291028 - 070907, by 080531 Morris was discouraged about difficulty developing a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
291029 - Windows application for SDS. ref SDS 40 WK3J  On 081007 Morris had                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
291030 - worked for a year, and completed less than 10% of SDS capability.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
291031 - ref SDS 43 XV9F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
291033 -  ..
291034 - On 081104 Morris switched and began work to upgrade Medit that runs                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
291035 - SDS through macro code developed the past 30 years, rather than                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
291036 - attempt to develop the SDS application. ref SDS 44 2W6I  He used the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
291037 - Java development platform, rather than update the assembly language                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
291038 - code for Medit from 16-bit to 32-bit or 64-bit, which conflicts with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
291039 - planning on 070907 1000. ref SDS 36 V35O  Java has advantages                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
291040 - providing a more robust environment for SDS.  There are risks however                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
291041 - that de novo development even of Medit will fail, explained on 081104.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
291042 - ref SDS 44 VO3P  Risks of failure trying to avoid assembly language                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
291043 - development were confirmed with independent research on 081202 2011.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
291044 - ref SDS 45 8L40                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
291046 -  ..
291047 - Morris has made good progress the past 10 months, but there is still a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
291048 - lot of work to get the new version of Medit to a point of testing the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
291049 - SDS application, as discussed above. ref SDS 0 ZQ5F  This record                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
291050 - indicates that upgrading SDS to a 64-bit application remains highly                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
291051 - speculative.  At current rates of work, Medit might be available to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
291052 - begin implementing SDS by the end of this year.  Even if the Java                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
291053 - version of Medit is "completed" it may have so many compromises that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
291054 - usng the program for SDS is not effective, without years of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
291055 - refinement.  At a minimum, it will take another 6 months to a year of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
291056 - development, before SDS can be performed with the Java platform.  On                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
291057 - the plus side, if this all works, in 2 - 4 years there will be a more                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
291058 - flexible environment for integrating SDS with other tools.  SDS will                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
291059 - be much easier to configure for other users.  Expanded use will expand                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
291060 - the pool of engineers who grasp the design parameters, and so are                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
291061 - capabile of creating the next generation of SDS as a Windows                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
291062 - application.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
291064 -  ..
291065 - Getting SDS to run on 64-bit computers today significantly expands the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
291066 - window of opportunity for SDS to evolve with the natural growth of the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
291067 - computer industry.  Moreover, at the moment, even if the SDS sowtware                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
291068 - upgrade fails, SDS is no longer at risk of immenant extinction.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
291069 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
291071 -  ..
291072 - Engelbart Dilemma Technology Obsolesence Market Forces Never Take Hold                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
291073 - 
291074 - Doug Englebart faced these challenges at SRI 50 years ago in the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
291075 - middle of the 20th century, reviewed previously on 000711 1430.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
291076 - ref SDS 14 1056  At the end of the 1960s, Doug achieved initial                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
291077 - success using computers to aid "thinking" for tasks to create,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
291078 - organize, store, retrieve, and convey information for collaboration,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
291079 - reviewed on 991222. ref SDS 7 UN3J  Doug was unable to continue using                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
291080 - and refining his tools because invention of the microprocessor in the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
291081 - 1970s ushered in personal computers, reviewed on 960304. ref SDS 2                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
291082 - 666F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
291084 -  ..
291085 - This new personal computer market focused on empowering people to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
291086 - produce documents with the quality of professional publications, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
291087 - on playing games for entertainment, rather than support Doug's vision                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
291088 - using the power of computers to leverage the power of knowledge that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
291089 - improves document content, i.e., thinking, reported on 960509,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
291090 - ref SDS 4 3502, and citing telecon on 960507. ref SDS 3 1111  Goals                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
291091 - for better tools to play games was presented again at Intel on 970603.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
291092 - ref SDS 5 4486  Value proposition focusing on appearance of documents                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
291093 - rather than substance reflects requirements to sell products that pay                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
291094 - the bills, and that "pretty things" are easier to sell at a low price                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
291095 - to a broad market, cited in POIMS. ref OF 5 0959                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
291097 -  ..
291098 - These market forces drove technology in the 1980s to end support for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
291099 - tools Doug developed in the 1960s, reported on 001027. ref SDS 19 B76F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
291100 - He was unable to "sell" people on investing time and money to upgrade                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
291101 - his "productivity" tools, because "augmenting intelligence" to save                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
291102 - lives, time, and money seemed funny, foreign, and unnecessary                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
291103 - overkill, shown by review at Intel on 990713, ref SDS 6 2150, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
291104 - later on 001126 by paradoxical comments from the OHS/DKR group meeting                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
291105 - under Doug's sponsorship at SRI with the stated aim of advancing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
291106 - Doug's agenda. ref SDS 21 325L                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
291108 -  ..
291109 - Twenty (20) years later, in the year 2000, Doug got another chance.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
291110 - He assembled an ad hoc team at SRI to implement his ideas for computer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
291111 - software that augments intelligence and aids collaboration, which Doug                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
291112 - calls "collective IQ" (see review on 991222 1045. ref SDS 7 KI49  The                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
291113 - first step for the SRI project in 2000 was to develop modern tools to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
291114 - run his original "augment NLS" software on modern computer technology,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
291115 - reported on 000324, ref SDS 8 0001, and under the auspicies of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
291116 - "Bootstrap," reviewed on 991222. ref SDS 7 3495 by SRI.  This effort                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
291117 - eventually failed.  Doug and a colleague at SRI, Pat Lincoln, made                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
291118 - numerous trips to Washington DC making proposals for funding from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
291119 - various government grant programs, reported on 000601 1600.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
291120 - ref SDS 12 4877, further on 000711 1430, reporting response to funding                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
291121 - requests has been slow, ref SDS 14 0512; and later on 000718 0715.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
291122 - ref SDS 15 PI4L  On 001017 funding was expected from NIH. ref SDS 17                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
291123 - 4877  This was delayed by changes in administration on 010605 1500.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
291124 - ref SDS 23 4877                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
291126 -  ..
291127 - Pat related on 030527 that NIH cancelled plans to fund an SRI project                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
291128 - in 2001 with $30M to implement Doug's ideas.  NIH decided the project                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
291129 - was unnecessary because in 2001 Microsoft presented to NIH that in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
291130 - 2002 Microsoft would be selling Sharepoint software that improves                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
291131 - collaboration for daily management. ref SDS 28 XD90  Even though                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
291132 - Sharepoint does not improve management, reviewed on 020822 1404,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
291133 - ref SDS 27 H2YS, people are willing to buy tools from Microsoft that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
291134 - don't improve management, because false faith in Microsoft reflects                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
291135 - desire for belief in God.  In the 1990s Microsoft replaced IBM as the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
291136 - source of faith in the God of technology.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
291138 -  ..
291139 - In the past 5 years, Doug and SRI were awarded a government grant from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
291140 - NSF to create a "hyperscope" tool, reported on 070904, ref SDS 35                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
291141 - DV5R, and previously explained in the OHS/DKR launch plan that Doug                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
291142 - issued on 001025. ref SDS 18 A5U6                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
291144 -  ..
291145 - As of today, Hyperscope is explained on the Internet at...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
291146 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
291147 -              http://www.readwriteweb.com/archives/douglas_engelbart_hyperscope.php                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
291148 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
291149 -    ...based on tech legend Douglas Engelbart's 1968 NLS/Augment                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
291150 -    (oNLine System).  Engelbart and team have been working on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
291151 -    Hyperscope since March this year, in a project funded by the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
291152 -    National Science Foundation.  Its aim is to rebuild portions of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
291153 -    Douglas Engelbart's NLS system on the web, using current Web                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
291154 -    technologies such as AJAX and DHTML.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
291156 -     ..
291157 -    HyperScope is described as "a high-performance thought processor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
291158 -    that enables you to navigate, view, and link to documents in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
291159 -    sophisticated ways." This is seen as the first (renewed) step                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
291160 -    towards Doug Engelbart's larger vision for an Open Hyperdocument                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
291161 -    System - only this time round it'll be based on Web technologies.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
291163 -  ..
291164 - One of Doug's papers published in 1972, explains requirements for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
291165 - technology to improve daily management, reviewed on 000327.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
291166 - ref SDS 9 3971                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
291168 -  ..
291169 - There is no record showing daily work product created and applied with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
291170 - the Hyperscope.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
291172 -  ..
291173 - Without the solution for SDS reported today, per above, ref SDS 0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
291174 - 6V3F, SDS would most likely devolve into a frustrating series of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
291175 - decades chasing an elusive dream.  Thanks to support from Microsoft,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
291176 - HP, and especially Fry's, reported in another record today,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
291177 - ref SDS 70 2871, the Engelbart Dilemma has been avoided.  Not only can                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
291178 - SDS continue to save lives, time, and money on modern computers for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
291179 - next 5 - 20 years, productivity is greatly increased with faster                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
291180 - processing, further reported in another record today on 090715 2146.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
291181 - ref SDS 70 TI6J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
291183 -  ..
291184 - Continued coordination illustrated in this case, gives civilization                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
291185 - continued opportunity to advance from information to a culture of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
291186 - knowledge (sometimes called a "paperless office"), as set out in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
291187 - POIMS. ref OF 4 J26O, and as illustrated by this record.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
291188 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
291189 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
291190 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
291191 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
291192 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
291193 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
291194 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
291195 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
2912 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

SUBJECTS
Justify Time Money SDS Invest Continue Experiment C16 Configure 64-b                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
6203 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
620401 -  ..
620402 - Requirements Continue SDS Experiment Communication Metrics                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
620403 - 
620404 - Motivation to extend use of SDS achieved today, per above, ref SDS 0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
620405 - 6V3F, comes from increased productivity shown by...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
620406 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
620407 -    1.  Case study shows need for Knowledge                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
620408 -        Management to save time and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
620409 -        money in wide range of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
620410 -        fields................................ 000601. ref SDS 12 0004                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
620412 -         ..
620413 -    2.  SDS only Knowledge Management software                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
620414 -        that supports daily work for 1 year,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
620415 -        5, 10, 20 years....................... 000425, ref SDS 10 0480                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
620417 -         ..
620418 -    3.  SDS design improves management better than                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
620419 -        other technologies because design refined                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
620420 -        through synergy between development and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
620421 -        application to recycle experience                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
620422 -        that optimized the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
620423 -        desgin................................ 010924, ref SDS 24 NK4J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
620425 -         ..
620426 -    4.  No other software is used like SDS to create                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
620427 -        connections between informtion and context                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
620428 -        that produces knowledge of cause                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
620429 -        and effect for working                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
620430 -        intelligently......................... 010924, ref SDS 24 XT5F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
620432 -         ..
620433 -    5.  SDS effective across wide range of applications                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
620434 -        in business, science, education, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
620435 -        government............................ 020708, ref SDS 26 D75F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
620437 -         ..
620438 -    6.  Case study people have given up on all                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
620439 -        3 elements of Knowledge Management because                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
620440 -        only SDS enables routine use of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
620441 -        intelligence support.................. 070126, ref SDS 33 QH8L                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
620443 -         ..
620444 -    7.  SDS saves lives, time, and money                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
620445 -        case study............................ 071212, ref SDS 37 IB7N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
620447 -         ..
620448 -    8.  Case study Jack Park has tried to develop                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
620449 -        Knowledge Management for 10 years; Jack's                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
620450 -        correspondence presents SDS unique                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
620451 -        support invents the "wheel" for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
620452 -        Knowledge Management.................. 071220, ref SDS 51 M53N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
620454 -         ..
620455 -    9.  Case study people trying other software                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
620456 -        development tools and platforms to reinvent                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
620457 -        the "wheel" for Knowledge Management tools                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
620458 -        experience difficulty without SDS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
620459 -        platform based on assembly                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
620460 -        language.............................. 080124 ref SDS 39 WG5G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
620461 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
620462 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
620463 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
620464 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
6205 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

SUBJECTS
Black Hole Ignorance Fear Denial SDS Survival Another 30 Years Count                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
9703 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
970401 -  ..
970402 - Black Hole Ignorance Fear Denial SDS Survives Another 30 Years                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
970403 - 
970404 - SDS may have "dodged a bullet" transcending for the moment the "black                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
970405 - hole" of ignorance, fear, and denial by upgrading 64-bit hardware                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
970406 - technology to run Windows XP 32-bit operating system for continuity of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
970407 - 16-bit software like SDS, and demonstrated at Fry's on 090616.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
970408 - ref SDS 47 4S95                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
970410 -  ..
970411 - This was not an evident solution.  Powerful cultural forces suppressed                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
970412 - knowledge of a viable solution.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
970414 -  ..
970415 - Fry's Electronics initially failed attempting to install Windows XP                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
970416 - 32-bit operating system in order to run SDS 16-bit software on the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
970417 - Toshiba Qomiso Core 2 Quad 64-bit notebook computer, reported on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
970418 - 090619 1430. ref SDS 50 UR5H  Fry's Assistant Service Manager advised                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
970419 - that Windows XP 32-bit oprating system cannot be installed on 64-bit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
970420 - notebook computers, reported on 090619 1430. ref SDS 50 448K  Fry's                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
970421 - further refused to continue work on solving the problem by selling                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
970422 - another computer with original terms to configure 64-bit computer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
970423 - technology with Windows XP 32-bit operating system, reported on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
970424 - 090623, 090623 0915. ref SDS 51 2H5Y  This record indicated cultural                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
970425 - inertia in 2009 aligned with the Engelbart Dilemma of the 60s - 80s,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
970426 - per above. ref SDS 0 XK8H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
970428 -  ..
970429 - Later that night on 090623, HP represented that Windows 32-bit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
970430 - operating system can be installed on the HP HDX 18t high-end 64-bit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
970431 - computer, ref SDS 52 F43N  Faith in the HP sales department combined                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
970432 - with necessity to overcome several initial failures to configure the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
970433 - HDX 18t 64-bit computer with XP 32-bit operating system, as occurred 2                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
970434 - weeks earlier with the Toshiba Qomiso, reported on 090623 0915.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
970435 - ref SDS 51 UR5H  Discovery on 090709 that HP sells a 64-bit notebook                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
970436 - computer nearly identical to the HDX 18t design and with XP 32-bit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
970437 - pre-installed increased confidence that the HDX 18t can be configured                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
970438 - to be productive. ref SDS 60 LO8H  Momentum to make the HP HDX 18t                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
970439 - productive was increased by research that discovered Microsoft has                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
970440 - begun selling "Vista Business" to facilitate replacing Vista with the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
970441 - XP 32-bit operating system, also, reported on 090709. ref SDS 60 TG9M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
970443 -  ..
970444 - The following study shows the paradigm associating "improve" with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
970445 - Microsoft creates powerful market forces that resist upgrading Vista                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
970446 - and Windows 7 64-bit operating systems to dual-boot Windows XP 32-bit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
970447 - operating system for line-of-business 16-bit tools that save lives,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
970448 - time, and money.  Demand for productivity, including for Fry's daily                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
970449 - work, reported on 090616, ref SDS 47 F28W, creates countervailing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
970450 - market forces that enabled civilization to continue SDS support for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
970451 - transformation from information to a culture of knowledge.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
970452 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
970453 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
970454 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
9705 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

SUBJECTS
Case Study C16 Procurement Acquisition Configuration Transform 64-bi                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
B003 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B00401 -  ..
B00402 - Case Study Make 64-bit Computer Productive Upgrade Vista to XP 32-bit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B00403 - 
B00404 - Follow up ref SDS 69 W28G.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00405 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00406 -    1.  Purchased...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B00407 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00408 -        Toshiba Qomiso X305 Q725 Q9000 Core2                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00409 -        Quad 2 GHz 4 GB 320 GB 17" 64 GB SSD 1 GB                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00410 -        9800 M GTX Webcam Vista                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00411 -        Ultimate..................... $3,200.00                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00412 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00413 -        ...ordered from Fry's Sales                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B00414 -        Department............................ 090616, ref SDS 47 4V9N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00415 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00416 -        ...with agreement that Fry's would install                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00417 -        Windows XP as primary operating system                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B00418 -        to run legacy line-of-business software,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00419 -        specifically SDS, and Fry's would install                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00420 -        Windows 7 for dual boot access to support                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00421 -        development of 64-bit upgrade                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00422 -        to SDS 16-bit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00423 -        technology............................ 090616, ref SDS 47 J396                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00425 -         ..
B00426 -    2.  Fry's disclosed that this major technology                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00427 -        vendor replaces Windows Vista 64-bit with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00428 -        the XP 32-bit operating sytem on quad-core                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00429 -        64-bit computers in order to run 16-bit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00430 -        line-of-business software that is                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
B00431 -        critical to productivity                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00432 -        at Fry's.............................. 090616, ref SDS 47 F28W                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00434 -         ..
B00435 -    3.  Fry's reported failure installing Windows                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00436 -        XP on Toshiba Qomiso 64-bit computer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00437 -        to replace Vista...................... 090617, ref SDS 48 01DC                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00439 -         ..
B00440 -    4.  Fry's discloses having no experience configuring                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
B00441 -        high-end 64-bit notbeook computers designed to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B00442 -        run Vista exclusively, with Windows XP 32-bit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00443 -        operating system to replace Vista, because                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00444 -        most customers buy low-end less expensive                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00445 -        notebook and desktop computers which                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00446 -        make installing Windows XP                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00447 -        fast and easy......................... 090617, ref SDS 48 MV57                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00449 -         ..
B00450 -    5.  Toshiba Technical Support notified Fry's                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00451 -        Windows XP 32-bit should install on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
B00452 -        Toshiba Qomiso 64-bit computer; will                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00453 -        investigate problem in Toshiba lab                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B00454 -        and advise Fry's of the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00455 -        solution.............................. 090618, ref SDS 49 X98O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00457 -         ..
B00458 -    6.  Toshiba Technical Support did not call                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B00459 -        Fry's back as promised with solution to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00460 -        configure Qomiso 64-bit computer with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B00461 -        Windows XP 32-bit operating                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B00462 -        system................................ 090619, ref SDS 50 DO7F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00464 -         ..
B00465 -    7.  Fry's Technical Service team disappointed                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00466 -        about failing to upgrade Toshiba Qomiso                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00467 -        computer replacing Vista with Windows XP                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00468 -        32-bit operating system that makes 64-bit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00469 -        computers productive; notebook computers                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00470 -        designed for entertainment are optimized                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00471 -        by Vista; this makes installing Windows                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00472 -        XP 32-bit operating system to make                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B00473 -        entertainment computers                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00474 -        productive is very                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B00475 -        difficult............................. 090619, ref SDS 50 NU7N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00477 -         ..
B00478 -    8.  Fry's failed to complete the work, so order                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B00479 -        for Toshiba Qomiso notebook computer was                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00480 -        cancelled; except Fry's was paid $150 for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00481 -        work trying to configure the Toshiba                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00482 -        Qomiso with XP 32-bit operating system                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B00483 -        and further agreed to configure another                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00484 -        computer at no additional                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00485 -        cost ................................. 090623, ref SDS 51 0274                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00487 -         ..
B00488 -    9.  Fry's disclosed the Sales Department cannot                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B00489 -        sell another 64-bit computer capable of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00490 -        configuring with Windows XP 32-bit operating                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B00491 -        system and with Vista or Windows 7 as                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B00492 -        secondary OS in dual boot for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00493 -        64-bit applications................... 090623, ref SDS 51 2H9G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00495 -         ..
B00496 -   10.  Purchased HP HDX 18T Q9300                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00497 -        computer from HP Sales                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B00498 -        Department................... $2,782.18                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00499 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00500 -        ...to replace Qomiso that failed to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
B00501 -        accompblish requirements.............. 090623, ref SDS 52 294M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00502 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00503 -        ...and based on representation that the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00504 -        computer can be configured with Windows                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00505 -        XP as primary operating system, install                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00506 -        Windows 7 as a dual                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
B00507 -        boot OS............................... 090623, ref SDS 52 WW9N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00509 -         ..
B00510 -   11.  HP Technical Support said Windows XP 32-bit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B00511 -        operating system cannot be installed to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00512 -        replace Vista on HDX 18t 64-bit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B00513 -        computer.............................. 090623, ref SDS 52 6X4J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00515 -         ..
B00516 -   12.  Difficulty contacting HP Technical                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B00517 -        Support............................... 090623, ref SDS 52 OT6E                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00519 -         ..
B00520 -   13.  HP Sales Department confirmed that HDX                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B00521 -        18t QX9300 notebook can install Windows                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00522 -        XP as the primary OS and Windows Vista                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B00523 -        or Windows 7 can be configured for dual                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00524 -        boot, with the hard drive partitioned                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B00525 -        c - k, and with the Wndows XP                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00526 -        installed on i and Windows                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00527 -        7 on j................................ 090624, ref SDS 53 EO7J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00529 -         ..
B00530 -   14.  Received HP HDX 18t computer c16...... 090702, ref SDS 54 ON8O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00532 -         ..
B00533 -   15.  Delivered c16 to Ryan at Fry's for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B00534 -        configuration installing Windows XP 32-bit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00535 -        to replace Vista 64-bit operating system                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00536 -        and dual boot with Windows 7 backup                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
B00537 -        OS with hard disk partitioned                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00538 -        c - j, as agreed...................... 090702, ref SDS 55 2N8H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00540 -         ..
B00541 -   16.  Fry's reported same failure installing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B00542 -        Windows XP 32-bit operating system to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B00543 -        replace Vista 64-bit on HP HDX 18t                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B00544 -        computer that occurred trying                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00545 -        unsuccessfully to configure                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B00546 -        Toshiba Qomiso........................ 090705, ref SDS 56 PPXU                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00548 -         ..
B00549 -   17.  Ryan tried numerous ways to get setup code                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00550 -        for Windows XP 32-bit operating system to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00551 -        install on HP HDX 18t, including removing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00552 -        2nd hard drive; but, everything failed;                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00553 -        Ryan did research on the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00554 -        Internet to find                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
B00555 -        solution.............................. 090705, ref SDS 56 YF42                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00557 -         ..
B00558 -   18.  Called HP talked to Mat, a supervisor                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B00559 -        for HDX 18t Technical Support Department;                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00560 -        Mat refused to help configure the HP HDX 18t                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B00561 -        64-bit computer to run XP 32-bit operating                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00562 -        system, because HP only supports computers                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00563 -        as received from the factory with Vista;                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00564 -        he said Brock in the Sales Department was                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00565 -        wrong to tell customers HP can meet customer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B00566 -        requirements using Windows XP 32-bit to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00567 -        upgrade HDX 18t by replacing Vista 64-bit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00568 -        operating system to make the power and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B00569 -        capacities of the HP HDX 18t QX9300 64-bit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00570 -        computer productive running legacy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B00571 -        line-of- business software                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00572 -        needed to pay for HP                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00573 -        computers............................. 090705, ref SDS 56 RG56                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00575 -         ..
B00576 -   19.  Research on Internet suggests possible                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B00577 -        solution, however, it does not say how                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B00578 -        to resolve blue screen problem running                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B00579 -        Windows XP 32-bit setup code                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B00580 -        code.................................. 090705, ref SDS 56 4R46                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00582 -         ..
B00583 -   20.  Called HP Sales Department for assistance                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00584 -        getting assistance from Technical Support                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00585 -        Department to implement representations                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00586 -        that induced purchase of HP HDX 18t computer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B00587 -        that can be configured with Windows XP                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B00588 -        32-bit to replace Vista 64-bit operating                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00589 -        system; call was transferred to Escalation                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00590 -        Department for assigning a Case Manager                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00591 -        to facilitate resolution of conflict                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00592 -        between Sales and Technical Support;                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00593 -        was never able to contact                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00594 -        technical engineer.................... 090706, ref SDS 57 V73M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00596 -         ..
B00597 -   21.  Intel chip design engineer, retired, Morris                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B00598 -        cited possible problems copying files between                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00599 -        32-bit and 64-bit computers for using SDS on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B00600 -        different computers; he cautioned getting SDS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00601 -        to run correctly with Windows XP 32-bit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00602 -        operating system running on a 64-bit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00603 -        notebook computer will be very difficult                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00604 -        because subtle differences in how                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
B00605 -        data is stored on the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B00606 -        disk.................................. 090706, ref SDS 57 NH3M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00608 -         ..
B00609 -   22.  Called HP about progress in Escalation                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B00610 -        Department assigning Case Manager to solve                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00611 -        problems configuring HDX 18t with Windows                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00612 -        XP 32-bit as represented by Sales Department;                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00613 -        was transferred to Resolution                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00614 -        Department............................ 090708, ref SDS 58 V73M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00616 -         ..
B00617 -   23.  HP Resolution Department transferred the call                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00618 -        to Case Manager, who assigned case number; and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B00619 -        repeated prior guidance that HDX 18t 64-bit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B00620 -        computer will only run Vista 64-bit operating                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00621 -        system, and is designed and sold for home and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00622 -        home office "entertainment," and so HP Technical                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
B00623 -        Support cannot help customers customize                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00624 -        the computer to meet requirements for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B00625 -        running Windows XP 32-bit operating                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
B00626 -        system to make the HP HDX 18t                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00627 -        productive............................ 090708, ref SDS 58 PQ9R                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00629 -         ..
B00630 -   24.  Case Manager collaborated with Technical Support                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
B00631 -        colleagues and revised scope of use for HDX 18t                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B00632 -        confirming Sales Department was correct that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B00633 -        Windows XP 32-bit operating system can replace                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B00634 -        Vista 64-bit operating system, but HP                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B00635 -        Technical Support will not support                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B00636 -        making the HDX 18t                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B00637 -        productive............................ 090708, ref SDS 58 KQ54                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00639 -         ..
B00640 -   25.  Case Manager transferred call to Malcolm                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00641 -        another supervisor with HP Technical Support;                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00642 -        Malcolm disclosed that HP has a video on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00643 -        the Internet explaining how customers can                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00644 -        install Windows XP 32-bit to replace Vista                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00645 -        64-bit operating system for running                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
B00646 -        mission critical line-of-business                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
B00647 -        16-bit software on HDX 18t                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00648 -        quad core 64-bit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
B00649 -        computer.............................. 090708, ref SDS 58 OE5Q                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00651 -         ..
B00652 -   26.  HP video and written instructions for replacing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B00653 -        Vista 64-bit with Windows XP 32-bit operating                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00654 -        system does not explain how to get past blue                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B00655 -        screen error message running XP setup;                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B00656 -        nor, where to obtain software                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00657 -        drivers for 30 or so                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00658 -        hardware devices...................... 090708, ref SDS 58 OE4M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00660 -         ..
B00661 -   27.  Ryan at Fry's continues encountering Microsoft                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B00662 -        blue screen error running Windows XP 32-bit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B00663 -        setup disk; tries removing 2nd hard disk, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00664 -        running XP setup, this fails; removed primary                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00665 -        boot disk hard drive and formatting                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
B00666 -        separately to remove all remnants                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
B00667 -        of Vista.............................. 090708, ref SDS 59 PQRY                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00669 -         ..
B00670 -   28.  Fry's Service Technician complained about                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00671 -        customer collaborating with the Service                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00672 -        Department to save time and money configuring                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00673 -        64-bit computers to be productive                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
B00674 -        saving lives, time, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00675 -        money................................. 090708 1540, ref SDS 59 JL4M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00677 -         ..
B00678 -   29.  Research found requirement to install                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B00679 -        device drivers for SATA hard disk drives                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00680 -        on HP HDX 18t in order to run setup for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00681 -        installing Microsoft Windows XP 32-bit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B00682 -        operating system to replace                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B00683 -        Vista 64-bit.......................... 090708, ref SDS 59 PX8J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00685 -         ..
B00686 -   30.  Research found even afer getting past setup                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B00687 -        blue screen errors and completing XP installation                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
B00688 -        after CD reomved from port, HDX 18t                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
B00689 -        computer fails to launch with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00690 -        Windows XP 32-bit operating                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B00691 -        system................................ 090708, ref SDS 59 DH5H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00693 -         ..
B00694 -   31.  Notified Fry's about trying device drivers                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00695 -        for SATA hard disk to run Microsoft setup                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00696 -        to install Windows XP 32-bit operating                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B00697 -        system on HP HDX 18t notebook                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00698 -        coputer............................... 090709, ref SDS 60 TF9O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00700 -         ..
B00701 -   32.  Fry's downloaded device drivers for SATA hard                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00702 -        drives, but suffered further failure installing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B00703 -        Windows XP 32-bit on HP HDX 18t 64-bit computer,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
B00704 -        and reported HP Technical Support refused to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B00705 -        help Fry's configure HP products to meet                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00706 -        customer requirements in the manner                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
B00707 -        represented by the HP Sales                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B00708 -        Department............................ 090709, ref SDS 60 WJ5G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00710 -         ..
B00711 -   33.  Called Brock, who sold c16 on 090623; and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00712 -        he confirmed HP Sales Department guidance                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00713 -        that XP can be installed to make the HDX 18t                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B00714 -        productive, as well as entertaining; and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00715 -        further advised that customers can buy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B00716 -        the HP Elitebook 8730w computer with half                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00717 -        the performance capability of the HDX 18t,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00718 -        but comes with Vista Business operating                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00719 -        system which HP replaces with Windows                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B00720 -        XP operating system at the factory,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
B00721 -        and it sells for $2,000 more,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00722 -        a total of $4,200..................... 090709, ref SDS 60 LO8H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00724 -         ..
B00725 -   34.  Engaget sales pitch for Microsoft Vista                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00726 -        Business says Windows Vista 64-bit operating                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B00727 -        system does not meet customer requirements                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00728 -        for a plethora of businesses who demand                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00729 -        Windows XP 32-bit operating systems to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B00730 -        run line-of-business software; Microsoft                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00731 -        is "quietly allowing PC makers                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B00732 -        to offer switching                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B00733 -        to Windows XP......................... 090709, ref SDS 60 TG9M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00735 -         ..
B00736 -   35.  Called Microsoft for technical support because                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B00737 -        HP refused to help the customer, ref SDS 0 PI5L,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
B00738 -        run setup for Windows XP 32-bit operating system                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
B00739 -        to upgrade HP HDX 18t 64-bit computer, including                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
B00740 -        device drivers, ref SDS 0 UG4O, that replace                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B00741 -        Vista 64-bit operating system, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B00742 -        also install Windows 7 to dual                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B00743 -        boot with XP........ ................. 090710, ref SDS 61 R18A                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00745 -         ..
B00746 -   36.  Received letter from Microsoft scheduling                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00747 -        service call to assist Fry's run setup for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00748 -        Windows XP 32-bit to replace Vista                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B00749 -        64-bit operating                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
B00750 -        system................................ 090710, ref SDS 61 PQ9P                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00752 -         ..
B00753 -   37.  Visited Fry's and called Microsoft Technical                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B00754 -        Support; paid $79 for service call and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B00755 -        received case number; talked to Amol and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00756 -        explained background on objectives                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B00757 -        and problems; Amol escalated the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
B00758 -        the call to Microsoft level-2                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00759 -        support............................... 090710, ref SDS 62 R44M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00761 -         ..
B00762 -   38.  Amol explained to Ryan, Fry's Service                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B00763 -        Technician, that Microsoft Level-2 Technical                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B00764 -        Support recommends using an external floppy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B00765 -        disk drive to call device drivers for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B00766 -        SATA hard disk during Windows XP                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
B00767 -        setup, to get past blue screen                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B00768 -        error failure......................... 090710 ref SDS 62 R54P                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
B00770 -         ..
B00771 -   39.  Fry's implemented Microsoft guidance and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00772 -        successfully installed Windows XP SP2 32-bit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B00773 -        operating system to replace Microsoft                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B00774 -        Vista 64-bit operating system on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
B00775 -        c16 an HP HDX 18t notebook                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00776 -        computer.............................. 090710, ref SDS 62 SH4K                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00778 -         ..
B00779 -   40.  Commend Joe and Petrus for strong leadership                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B00780 -        supporting Ryan's excellent work using Kaiser's                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B00781 -        doctor/patient partnership model in Fry's                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00782 -        Service Department collaborating to solve                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00783 -        complex problems configuring c16 to upgrade                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B00784 -        HP HDX 18t making 64-bit computer technology                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B00785 -        productive for saving lives, time, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B00786 -        money despite strong resistance from HP                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00787 -        who refused technical assistance, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B00788 -        overcoming unanimous voices of industry                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00789 -        experts who said the Wndows XP 32-bit                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B00790 -        operating system could not                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00791 -        replace 64-bit Vista ................. 090710 1719, ref SDS 62 T65H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00793 -         ..
B00794 -   41.  Removed Windows setup CD and successfully                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00795 -        booted Windows XP on HDX 18t computer;                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B00796 -        all device drivers show yellow marker                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B00797 -        indicating upgraded requirment for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B00798 -        Windows XP to run devices on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B00799 -        HDX 18t............................... 090710, ref SDS 62 NX5M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00801 -         ..
B00802 -   42.  Windows 7 installed code on j drive as                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B00803 -        planned, but when the computer runs, Windows                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B00804 -        7 applies "virtual memory" and displays code                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B00805 -        on the j drive as being on the c drive, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B00806 -        everything on c is moved to d, etc., and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00807 -        j drive disappears from list of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B00808 -        system drives......................... 090711, ref SDS 63 WM77                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00810 -         ..
B00811 -   43.  Work plan to get drivers for Windows XP                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00812 -        to run devices on HDX 18t, then figure out                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00813 -        how to install Windows 7 for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B00814 -        dual boot............................. 090711, ref SDS 63 UI4G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00816 -         ..
B00817 -   44.  Fry's tries removing Windows 7 and installing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00818 -        Vista 64-bit operating system on j, because                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B00819 -        Ryan believes Vista will install according                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00820 -        to customer requirements, rather than display                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00821 -        on c drive using virtual memory feature                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00822 -        applied with Windows 7; however, this                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B00823 -        failed and Vista installed on j also                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00824 -        displayed on C........................ 090711, ref SDS 63 PN8V                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00826 -         ..
B00827 -   45.  Work plan remove Vista 64-bit on j and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B00828 -        install Windows XP on j, so there are 2                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00829 -        sets of XP code on c16, primary OS on i,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00830 -        and another on j; and then try upgrading                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00831 -        XP on j to Vista, and if that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00832 -        works, upgrade Vista to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00833 -        Windows 7............................. 090711, ref SDS 63 U999                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00835 -         ..
B00836 -   46.  Windows 7 successfully installed on j and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00837 -        displays on j so files are not moved to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00838 -        c, and configured to dual boot                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B00839 -        with Windows XP....................... 090712, ref SDS 64 JN62                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00841 -         ..
B00842 -   47.  Ryan reported Fry's having difficulty finding                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00843 -        device drivers for Windows XP 32-bit operating                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B00844 -        system to manage components for HP HDX 18t has                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B00845 -        spent an entire day and found only 7 software                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00846 -        drivers that work out of a total of 70 or                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00847 -        more devices; this taking a lot of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B00848 -        time because HP Customer support                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
B00849 -        is not supporting the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B00850 -        customer.............................. 090712, ref SDS 64 GS3K                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00852 -         ..
B00853 -   48.  Work plan complete configure                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B00854 -        c16................................... 090712, ref SDS 64 GS3Y                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00856 -         ..
B00857 -   49.  Letter thanks Microsoft and HP for excellent                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B00858 -        customer support; asks HP to submit device                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00859 -        drivers for the Elitebook 8730w,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
B00860 -        laptop computer....................... 090713, ref SDS 65 RS6U                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00861 -        which has similar hardware to HDX 18t,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B00862 -        and comes from the factory with Windows                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00863 -        XP 32-bit installed, reported                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00864 -        by HP................................. 090709, ref SDS 60 LO8H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00866 -         ..
B00867 -   50.  Call HP Customer Service for technical support                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B00868 -        getting device drivers as requested in letter                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00869 -        earlier in the day; was on hold, and the line                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00870 -        was dropped; called back and HP Technical                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00871 -        support administrator said to call back                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00872 -        another day, because Monday's are                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
B00873 -        very busy............................. 090713, ref SDS 66 R18A                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00875 -         ..
B00876 -   51.  Downloaded device drivers for HP EliteBook                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00877 -        8730w notebook computer which comes with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00878 -        Windows XP Pro pre-installed by                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B00879 -        replacing Vista, and so seems                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00880 -        similar to requirements for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B00881 -        c16 configure HP                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
B00882 -        HDX 18t............................... 090713, ref SDS 67 R18A                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00884 -         ..
B00885 -   52.  Called HP to verify device drivers for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B00886 -        EliteBook 8730w 64-bit notebook computer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00887 -        can be installed on HDX 18t; Lena                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
B00888 -        invested 2 hours to refuse                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00889 -        assistance............................ 090714, ref SDS 68 R18A                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00891 -         ..
B00892 -   53.  HP Technical Support supervisor came online                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B00893 -        and said device drivers for EliteBook 8730w                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B00894 -        can be downloaded and installed on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B00895 -        HP HDX 18t............................ 090714, ref SDS 68 03DG                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00897 -         ..
B00898 -   54.  HP explains device drivers for HP HDX 18t                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00899 -        have not been posted on the Internet because                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B00900 -        computer manufacturers have to pay software                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B00901 -        developers for each computer drivers support,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00902 -        so HP saves money by only associating                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B00903 -        the drivers with Elitebook                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00904 -        8730w................................. 090714, ref SDS 68 F248                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00906 -         ..
B00907 -   55.  Went to Fry's and submitted software drivers                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B00908 -        downloaded for EliteBook 8730w for Ryan to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00909 -        install on HP HDX 18t notebook computer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00910 -        Ryan had also found a set of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
B00911 -        device drivers to configure                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
B00912 -        c16 HDX 19t........................... 090715, ref SDS 69 R18A                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00914 -         ..
B00915 -   56.  Ryan reported c16 configured and ready                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B00916 -        for use; device drivers downloaded from HP                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00917 -        for Elitebook 8730w were rejected by HDX                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00918 -        18t; device drivers Ryan found were successful                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
B00919 -        except there are 2 of 70 or so devices                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B00920 -        missing drivers; one for high definition                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00921 -        sound, and another unidentified                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B00922 -        device................................ 090715, ref SDS 69 EF4H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00924 -         ..
B00925 -   57.  Received c16 from Fry's; Ryan trying                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00926 -        to find missing device                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B00927 -        drivers............................... 090715, ref SDS 69 JH5M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00929 -         ..
B00930 -   58.  Testing shows c16 HDX 18t 64-bit computer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
B00931 -        with Windows XP 32-bit operating system                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00932 -        configured by Fry's improves using                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B00933 -        SDS by orders of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
B00934 -        magnitude............................. 090715, ref SDS 70 FL4N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00936 -         ..
B00937 -   59.  Configured c16 for standard SDS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B00938 -        operations took several                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00939 -        days.................................. 090715, ref SDS 70 2495                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00941 -         ..
B00942 -   60.  Windows XP upgrade SP3 and activation                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B00943 -        of Windows XP with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B00944 -        Microsoft............................. 090719, ref SDS 71 615H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00946 -         ..
B00947 -   61.  Microsoft Office 7 installed on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
B00948 -        c16................................... 090719, ref SDS 73 SO97                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00950 -         ..
B00951 -   62.  Visit Fry's for Ryan to make a few                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B00952 -        corrections........................... 090719, ref SDS 72 GI5I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00954 -         ..
B00955 -   63.  Visit Morris configure Java and Netbeans                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00956 -        on c16 for SDS 64-bit application                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
B00957 -        development; cannot congigure                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
B00958 -        Ekiga for Internet no cost                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00959 -        telephone collaboration............... 090721, ref SDS 74 NI63                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00961 -         ..
B00962 -   64.  Visit Fry's Ryan still trying to find last                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00963 -        2 device drivers for Windows XP; colleague                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00964 -        David disconnects sounds on Windows 7                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B00965 -        to solve shut down                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B00966 -        problem............................... 090726, ref SDS 75 DY8O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00968 -         ..
B00969 -   65.  Windows XP SP3 updated to increase                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
B00970 -        virus protection                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
B00971 -        on c16................................ 090728, ref SDS 76 1B6O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00973 -         ..
B00974 -   66.  Visit Fry's Ryan found 2 device drivers to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
B00975 -        complete configuration of c16; only one                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
B00976 -        was successful for the "unidentified"                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B00977 -        device................................ 090729, ref SDS 77 HW9F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00979 -         ..
B00980 -   67.  C16 device driver for High Definition                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
B00981 -        Sound updated and found a driver on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
B00982 -        the Internet; completed resolving                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
B00983 -        all errors in Device                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00984 -        Manager............................... 090729, ref SDS 78 GI5I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
B00985 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00986 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00987 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00988 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00989 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00990 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00991 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B00992 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
B010 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
B011 -