CONTACTS 
0201 - Fry's Electronics Store #24
020101 - Mr. Petrus Steinmann; Manager
020103 - Service Department

SUBJECTS
Personal Computer PC Notebook Intel 64-bit Microprocessor Microsoft

0503 -
0503 -    ..
0504 - Summary/Objective
0505 -
050501 - Follow up ref SDS 14 0000. ref SDS 13 0000.
050502 -
050503 -
050504 -
050505 -
050506 -
050508 -  ..
0506 -
0507 -
0508 - Background
0509 -
050901 - On 090623 1648 purchased HP HDX 18T Q9300 computer from HP based on
050902 - representation that the computer can be configured with Windows XP as
050903 - primary operating system, install Windows 7 as a dual boot OS.
050904 - ref SDS 8 F43F  The next day on 090624 0858 this was confirmed by
050905 - Carrie in the HP Sales Department. ref SDS 9 R85L
050907 -  ..
050908 - Based on HP's assurances that the HDX 18t notebook can be configured
050909 - with Windows XP as the primary OS, ordered the computer and paid for
050910 - the transaction. ref SDS 8 294M
050912 -  ..
050913 - On 090623 1607 made agreement with Fry's to configure with Windows XP
050914 - and Windows 7. ref SDS 7 0274
050916 -  ..
050917 - On 090702 1646 received c16 from HP. ref SDS 12 ON8O  Delivered c16 to
050918 - Fry's. ref SDS 13 2N8H
050920 -  ..
050921 - Ryan received the new computer, c16, and also c15 which will be a
050922 - template for configuring c16, and a source for software.  Reviewed
050923 - background and objectives with Ryan. ref SDS 13 5A8K
050925 -  ..
050926 - Ryan was out sick on Friday, and so work was done.  Leo was in the
050927 - office, but apparently Petrus assigned Ryan to do the work.
050929 -  ..
050930 - Visited Fry's briefly yesterday about 1900.  Fry's was closing because
050931 - of July 4th holiday.  Ryan had started work.  He had backed up the
050932 - original Vista envirnoment.  Not sure how useful this is because c16
050933 - comes with a recovery disk.
050935 -  ..
050936 - On 090705 1545 Ryan tried running Windows XP Home, and got a message
050937 - saying the process was halted to prevent damage to the computer.
050938 - There was a question about which version of Windows XP to install.
050939 - Examined c15, and Ryan saw that Windows XP Professional is required
050940 - for c16. ref SDS 14 PPXU
050942 -  ..
050943 - Research on Internet Suggests Possible Solution, however, it does not
050944 - say how to resolve problem Ryan encountered. ref SDS 14 ZU4M
050946 -  ..
050947 - Earlier today, HP cited a video that explains how to install Windows
050948 - XP on a 64-bit computer, but they also do not report how to get past
050949 - the problem Ryan encountered. ref SDS 15 OE9K
050950 -
050952 -  ..
0510 -
0511 -
0512 - Progress
0513 -
051301 - Visited Fry's.
051302 -
051303 - Ryan does not start work today until 1700.
051304 -
051306 -  ..
0514 -
0515 -
0516 - 1816
0517 -
051701 - Called Ryan at Fry's.
051702 -
051703 - Ryan developed some ideas to configure c16 during the past 2 days
051704 - while he was off work, as planned during the meeting at Fry's on
051705 - 090705. ref SDS 14 FF91
051707 -  ..
051708 - Work plan to configure c16 is listed on 090702. ref SDS 13 IP8J
051710 -  ..
051711 - Ryan removed the 2nd 250 GB hard drive and tried to install XP, but
051712 - his failed again, getting a setup blue screen error, reported on
051713 - 090705. ref SDS 14 PPXU
051715 -  ..
051716 - This is similar to failures attempting to install Windows XP 32-bit
051717 - operating system on the Qomiso 64-bit computer, reported on 090617.
051718 - ref SDS 2 PPVX
051719 -
051720 -        [...below research on Internet shows others failing with blue
051721 -        screen trying to install XP 32-bit operating system to replace
051722 -        Vista 64-bit on HDX 18t, and this was solved by installing
051723 -        device drivers for SATA hard drives, but does not say how this
051724 -        as accomplished. ref SDS 0 PX8J
051726 -         ..
051727 -        [...below research on Internet found that even after getting
051728 -        past blue screen errors to complete Windows XP setup, after CD
051729 -        was removed the HP HDX 18t computer would not launch with
051730 -        Windows XP 32-bit operating system. ref SDS 0 DH5H
051732 -  ..
051733 - Ryan removed the primary boot disk 250 GB hard drive and formatted the
051734 - drive with another computer in order to remove any remnant of Vista,
051735 - which may be blocking installing Windows XP 32-bit operating system,
051736 - as occurred on the Qomiso, reported on 090617. ref SDS 2 PPVX
051737 -
051738 -     [On 090710 1719 with guidance from Microsoft Ryan was able to
051739 -     install Windows XP 32-bit operating system on the HP HDX 18t
051740 -     64-bit computer, ref SDS 17 OH4G; he was then able to partition
051741 -     and format the primary hard drive installed in c16 normally.
051742 -     ref SDS 17 M39G
051743 -
051744 -
051745 -
051747 -  ..
0518 -
0519 -
0520 - 1921
0521 -
052101 - Visited Ryan at Fry's.
052102 -
052103 - Ryan tried to install Windows XP 32-bit operating system on c16 again,
052104 - and this failed, as reported previously on 090705 1545. ref SDS 14
052105 - JK6O
052107 -  ..
052108 - Ryan decided to remove the 2nd hard drive and configure the computer
052109 - initially with only the primary hard drive.  He also removed the
052110 - primary hard drive and is formatting it removed from the HP HDX 18t
052111 - computer in order to remove all of the code from Vista.  He feels HP
052112 - may have configured the hard drive with system files that prevent
052113 - installing another operating system to improve productivity.
052115 -  ..
052116 - Formatting the primary hard drive is about 50% complete.  Ryan thinks
052117 - it will take another 2 hours to complete using specialized software
052118 - Fry's uses for this work.
052120 -  ..
052121 - Ryan will try installing Windows XP Pro again either tonight after the
052122 - formatting process ends, or first thing tomorrow, when his shift
052123 - begins on at 1700.
052125 -  ..
052126 - Ryan found some forums that provided information on how to work around
052127 - Windows XP error message that stops setup, reported on 090705 1545.
052128 - ref SDS 14 PPXU
052130 -  ..
052131 - While we discussed the work plan, another Fry's Service technician
052132 - told Ryan that customers should not be collaborating with the Service
052133 - team to expedite work in the Service work area behind the Customer
052134 - Counter.  He cited Fry's policy of confidentiality and concern about
052135 - possible theft.
052137 -  ..
052138 - Ryan seemed to indicated he had cleared collaborating with the
052139 - customer on this order with the Service Manager in order to save time
052140 - and money completing the work, as planned on 090705 1545. ref SDS 14
052141 - RV3H
052142 -
052143 -        [On 090710 1719 Joe approved customer/venfor partnership
052144 -        collaborating to save time and money solving difficult computer
052145 -        configuration problems. ref SDS 17 T65H
052146 -
052147 -
052148 -
052150 -  ..
0522 -
0523 -
0524 - 2149
0525 -
052501 - Research this evening indicates...
052502 -
052503 -    1.  Someone succeeded installing XP on HP HDX 18t and says this
052504 -        requires installing CD with Windows XP SP 2, and also SATA
052505 -        driver.
052507 -             ..
052508 -            [On 090710 Ryan confirms Fry's is using Windows XP
052509 -            Professional SP2 CD to configure c16. ref SDS 17 PQ3R
052511 -         ..
052512 -    2.  Another user reports problems getting same blue screen error we
052513 -        are getting at Fry's, reported earlier today on 090708, per
052514 -        above, ref SDS 0 KM53,
052515 -
052516 -            [On 090709 2020 notified Ryan at Fry's about research
052517 -            finding blue screen errors installing XP solved by using
052518 -            device driver for SATA hard drives. ref SDS 16 TF9O
052520 -             ..
052521 -            [On 090709 2020 at 2032 Ryan reports that Fry's downloaded
052522 -            device drivers for SATA hard drives, but still getting blue
052523 -            screen errors, and so cannot complete setup for Windows XP
052524 -            32-bit operating system on HP HDX 18t 64-bit computer; Ryan
052525 -            feels the problem may with the BIOS which is very
052526 -            restrictive. ref SDS 16 WJ5G
052528 -         ..
052529 -    3.  Another user reported that even after getting past blue screen
052530 -        error running Windows XP setup, and completing the initial
052531 -        configuration copying files to the hard drive, after removing
052532 -        the CD from the port, and booting the new computer, Windows XP
052533 -        failed to run.
052534 -
052535 -              http://h30434.www3.hp.com/psg/board/message?board.id=OS&message.id=7955
052537 -  ..
052538 - This seems to increase the challenge significantly to install Windows
052539 - XP 32-bit operating system to replace Vista 64-bit system on the HP
052540 - HDX 18t.
052541 -
052542 -            [On 090710 1719 c16 launched Windows XP correctly after
052543 -            initial installation and removing CD, and even though all
052544 -            device drivers were incorrect. ref SDS 17 AY6F
052545 -
052546 -
052547 -
052548 -
052549 -
052550 -
052551 -
052552 -
052553 -
052554 -
0526 -