CONTACTS
0201 - Fry's Electronics Store #24
020101 - Mr. Petrus Steinmann; Manager
020103 - Service Department
0202 - Fry's Electronics Store #24
020201 - Mr. Ryan Duldulao
020202 - Service Technician
020204 - Service Department
SUBJECTS
Personal Computer PC Notebook Intel 64-bit Microprocessor Microsoft
0503 -
0503 - ..
0504 - Summary/Objective
0505 -
050501 - Follow up ref SDS 12 0000. ref SDS 11 0000.
050502 -
050503 -
050504 -
050505 -
050506 -
050508 - ..
0506 -
0507 -
0508 - Background
0509 -
050901 - On 090623 purchased HP HDX 18T Q9300 computer from HP. ref SDS 8 294M
050902 - The new HP computer was received today. ref SDS 12 ON8O
050904 - ..
050905 - On 090623 made agreement with Fry's to configure with Windows XP and
050906 - Windows 7. ref SDS 7 0274
050908 - ..
050909 - C16 was received today from HP reported on 090702 1646. ref SDS 12
050910 - ON8O
050912 - ..
050913 - Visited briefly with Petrus, the Service Manager. Petrus said that
050914 - Leo is off today, but Ryan can configure the new CPU per agreement.
050916 - ..
050917 - Ryan received the new computer, c16, and also c15 which will be a
050918 - template for configuring c16, and a source for software.
050919 -
050920 - [On 090705 1545 Ryan began configuring c16 for productivity
050921 - upgrading HP HDX 18t 64-bit computer by removing Vista and
050922 - installing Windows XP 32-bit operating system in dual boot mode
050923 - with Windows 7, ref SDS 13 PPXU, encountered problems from
050924 - Microsoft Blue Screen error. ref SDS 13 JK6O
050926 - ..
050927 - Reviewed background and objectives with Ryan.
050929 - ..
050930 - The disk should be configured per original planning on 090617.
050931 - ref SDS 2 2C8K This requirement is summarized in the SRO, per below.
050932 - ref SDS 0 NP62
050934 - ..
050935 - Install for primary configuration using Windows XP Pro 32-bit
050936 - operating system to upgrade HP HDX 18t 64-bit computer.
050937 -
050938 - Internet Explorer version 6.0.2900
050940 - ..
050941 - Windows 7 64-bit dual boot configuration install on j: drive.
050943 - ..
050944 - Partition disk...
050945 -
050946 - Size Cluster Bytes
050947 -
050948 - c.................. 50 GG 4096 NTFS
050949 - d.................. 10 GB 512
050950 - e.................. 20 GB 512
050951 - f.................. 20 GB 512
050952 - g.................. 20 GB 4096
050953 - h.................. 40 GB 512
050954 - i.................. 30 GB 4096 Widows XP 32
050955 - j.................. 60 GB 4096 Windows 7 64 dual boot
050956 - k................. 250 GB 512
050957 -
050958 - 500 GB
050960 - ..
050961 - Research on NTFS specification for creating and addressing data with
050962 - either Windows XP or Windows 7 is generally discussed in Wikipedia
050963 - reviewing NTFS and Vista 64-bit OS technology...
050964 -
050965 - http://en.wikipedia.org/wiki/NTFS
050967 - ..
050968 - This reserch seems to indicate NTFS will accomplish the objective to
050969 - dual boot Windows XP with Windows 7.
050971 - ..
050972 - Initially, filled out a form...
050973 -
050974 - Fry's Electronics Service Department
050975 -
050976 - Concord Store 24
050977 - 1695 Willow Pass Road
050978 - Concord CA 94520
050980 - ..
050981 - To help us serve you better, please fill out this section
050982 - below. This informatio is for Fry's Electronics internal use
050983 - only.
050984 -
050985 - "Thank you!" for choosing Fry's Electronics!
050987 - ..
050988 - Date:.................................. 090702
050989 - Have you previously had this item
050990 - in for service......................... No
050992 - ..
050993 - Your Name (Customer Company).....
050997 - ..
050998 - Street Address:..................
051002 -
051003 - If your unit has a password,
051004 - please write it.................
051008 - ..
051009 - Email address...................
051013 - ..
051014 - Item Type............................. Notebook Core 2 Quad
051016 - ..
051017 - Manufacturer.......................... HP HDX 18T QX9300
051019 - ..
051020 - Any After-Market Upgrades............. No
051022 - ..
051023 - Please describe the problem your
051024 - item is having..................
051025 -
051026 - Per Petrus, configure new HP notebook computer,
051027 - identified as c16, according to partitioning on c15;
051028 - install WXP as primary OS and W7 as dual boot secondary,
051029 - all as shown on c15 SDS record dated 090702 1828, and
051030 - as discussed today, per above. ref SDS 0 5A8Y
051031 -
051032 - [On 090715 1651 Fry's completed work satisfactorily
051033 - on this order. ref SDS 14 UI7G
051035 - ..
051036 - User name:
051040 - ..
051041 - Network Domain name.............. RW
051043 - ..
051044 - Fry's Electronics offers several special services, please
051045 - take a moment review them. Some additional charges may
051046 - apply. Ask the Service Technician for details about these
051047 - offers and our Fry's Credit Card.
051049 - ..
051050 - System Optimization
051051 - Add a DVD +/- RW Drive
051052 - Virus and Spyware Scan
051053 - System Data Backup
051054 - System Cleaning/PM
051055 - Memory Upgrade
051057 - ..
051058 - Some problems and service will require a System Diagnostic,
051059 - which is done at an additonal charge and is not covered by
051060 - manufacturer's warranties and/or Performance Service
051061 - Contracts. Diagnostic charges are non-refundable and are due
051062 - prior to work beginning. software problems (ex.
051063 - viruses,spyware, or data corruption) are not covered by
051064 - manufacturer's warranties or Fry's Performance Service
051065 - Contracts. See Performance Service Contracts for conditions &
051066 - restrictions that apply.
051067 -
051069 - ..
051070 - Ryan then prepared an SRO...
051071 -
051072 - Fry's
051073 - Service Request Order...............SRO...... 00001021317-24
051074 -
051075 - Date......................................... 090702
051076 - Repair Status................................ 925 852 0342 or 45
051077 - Customer Information
051078 - Name......................................... Rod Welch
051079 - Company Name................................. RodWelch-24
051080 - Address.................
051081 -
051087 - ..
051088 - Service Information
051089 - Checked in by................................ Ryan Duldulao
051090 - Warranty 30-day Fry's Service
051091 - PLU # 0
051092 - PSC Invoice #
051093 - Warranty Manufacturer's Parts
051095 - ..
051096 - Ryan requested initials on many places in the forms, and signature on
051097 - 2 of the 4 pages of paperwork. There was assurance from Ryan's
051098 - colleague that everything was correct, so nothing needed to be read.
051100 - ..
051101 - This part of the form turned out to have multiple mistakes listing
051102 - prior production information, including serial number for the purpose
051103 - of this service order to configure the following product...
051104 -
051105 - Product Type................... Centrino Core 2 Quad Notebook
051106 - Manufacturer................... Hewlett Packard HP
051107 - Model #........................ HDX 18T QX9300
051109 - CPU TypeSpeed.................. Core 2 QX9300 2.53 GHz
051111 - ..
051112 - Called Fry's and corrected the data.
051114 - ..
051115 - Fry's Service Request Order continued...
051116 -
051117 - Time Checked in.................... 090702 193601
051118 - Warranty Manufacturer's Labor
051119 - PMT Number......................... 7847841, 7847842
051120 - Fry's Performance Service Contract
051121 - Cosmetic Damage.................... No
051122 - Non-Warranty Billible.............. Yes
051123 - Date Closed
051124 - Product Invoice Attached #......... n/a
051125 - OS Type............................ Windows Vista
051127 - ..
051128 - Performance Service Contract Loaner Information
051130 - ..
051131 - Problem Description or Service Request
051133 - ..
051134 - Customer States Per Petrus, configure HP according to
051135 - partitioning on C15 install Windows XP as primary OS and W7 as
051136 - dual boot seconearey all as shown on C15 SDS record dated
051137 - 090702 1828.
051139 - ..
051140 - Customer was informed that service fees for work performed are
051141 - nonrefundable RW (initials)
051142 - --------
051143 - ========Note Entered at 070902 194122==========
051145 - ..
051146 - Problem Resolution or Service Completion
051148 - ..
051149 - Service Charges
051151 - ..
051152 - Customer Authorization for Service
051154 - ..
051155 - I agree to the estimated charges and understand the
051156 - diagnostic fees are non-refundable
051158 - ..
051159 - Signature
051160 -
051163 - ..
051164 - Disclaimer
051166 - ..
051167 - Do you have a current backup of
051168 - your operting system software
051169 - on your hard drive?........................... Yes
051171 - ..
051172 - Do you have copies of your operating
051173 - system software and any additional
051174 - programs that may be installed
051175 - on your hard drive............................ Yes
051177 - ..
051178 - Would like Fry's to provide you with
051179 - a backup copy for your hard
051180 - drive......................................... No
051181 -
051182 -
051183 -
051184 -
051185 -
051186 -
051187 -
051188 -
0512 -
Distribution. . . . See "CONTACTS"