CONTACTS 
0201 - Fry's Electronics Store #24
020101 - Mr. Petrus Steinmann; Manager
020103 - Service Department

SUBJECTS
Default Null Subject Account for Blank Record

0403 -
0403 -    ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 6 0000. ref SDS 5 0000.
040502 -
040503 -
040504 -
040505 -
040506 -
040508 -  ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - Met with Lan, Supervisor, in the Computer Sales Department.
040902 -
040903 - Lan said she has not received an answer from Fry's Buyer following up
040904 - the meeting yesterday on a work plan to recover from failure to
040905 - configure the Toshiba 64-bit computer with Windows XP 32-bit operating
040906 - system, 090622 1529, ref SDS 6 UV7O, and her subsequent call to the
040907 - Buyer. ref SDS 6 LP4G
040909 -  ..
040910 - Notified Lan that if Fry's cannot resolve the problem today by
040911 - arranging for alternate procurement, then the oder placed on 090616
040912 - will be canceled, and the product will purchased on the open market,
040913 - rather than from Fry's.
040915 -  ..
040916 - Lan did not know that Fry's has been working on this order for a
040917 - week.
040919 -  ..
040920 - Lan sent the Fry's buyer a text message asking for an answer today.
040922 -  ..
040923 - Lan will call and advise results of her message.
040924 -
040925 -
040927 -  ..
0410 -
0411 -
0412 - 1416
0413 -
041301 - Called Lan.  She has not heard from the Buyer.
041302 -
041303 - Lan called her Buyer.  She was told that Fry's will not get product
041304 - requested by the customer, reported on 090621. ref SDS 5 3Y7G
041306 -  ..
041307 - Lan will investigate what is needed to cancel the order placed on
041308 - 090616. ref SDS 1 F27O
041309 -
041311 -  ..
0414 -
0415 -
0416 - 1423
0417 -
041701 - Lan called back.
041702 -
041703 - She does not know what needs to be done to cancel the order.  She will
041704 - talk to Petrus about getting the computer back from the Service
041705 - Department, and then will cancel the order.
041706 -
041708 -  ..
0418 -
0419 -
0420 - 1515
0421 -
042101 - Lan, Fry's Sales Department Supervisor, called back.
042102 -
042103 - Fry's Buyer called Lan and said that Fry's will not attempt to provide
042104 - a new 64-bit computer from HP for the product identified on 090617 as
042105 - a better solution for the customer, ref SDS 2 9U6K, than the initial
042106 - 64-bit Toshiba computer, which Fry's represented on 090716 could be
042107 - configured with Windows XP as the primary operating system for running
042108 - SDS 16-bit line-of-business software, ref SDS 1 4S95, and which
042109 - efforts failed on 090617. ref SDS 2 01DC
042110 -
042111 -        [On 090715 1651 took possession of c16 signaling acceptance
042112 -        that Fry's completed initial configuration of the HP HDX 18t
042113 -        Core 2 Quad QX9300 (2.53 GHz) 500 GB HHD 72000 RMM and
042114 -        replacing Vista 64-bit operating system with Windows XP 32-bit
042115 -        OS, and with Windows 7 64-bit OS (beta build 7) as a dual boot
042116 -        setup. ref SDS 8 EZ5K
042118 -  ..
042119 - Lan has talked to Petrus and Leo in the Service Department.  They will
042120 - prepare documentation to cancel the order on 090616 for $3,200.
042121 - ref SDS 1 F27O
042123 -  ..
042124 - Lan's work shift ends at 1600.  Will try to meet her before then to
042125 - conclude documentation on canceling the order.
042126 -
042128 -  ..
0422 -
0423 -
0424 - 1528
0425 -
042501 - Drove to Fry's.
042502 -
042503 - Lan was with a customer in the Computer Sales Department.
042505 -  ..
042506 - She said that Leo in the Service Department has all the paperwork to
042507 - cancel the order.
042508 -
042510 -  ..
0426 -
0427 -
0428 - 1558
0429 -
042901 - Visited Leo in the Service Department.
042902 -
042903 - Leo asked what's the status of the order?  He understood that Lan was
042904 - selling the HP HDX commputer to replace the Toshibo Qomiso which had
042905 - failed to enable configuration with Windows XP, and despite assurances
042906 - from Toshiba Technical Support engineers, as reported on 090618.
042907 - ref SDS 3 5V7O
042909 -  ..
042910 - This seemed conflicting with Lan's call, and meeting where she
042911 - indicated that Leo had the documents prepared to cancel the order, and
042912 - was aware that Fry's refused to sell the replacement HP HDX computer.
042913 -
042915 -  ..
0430 -
0431 -
0432 - 1607
0433 -
043301 - Petrus, the Service Manager, was at the other end of the customer
043302 - counter.
043304 -  ..
043305 - Walked down and visited with Petrus.
043307 -  ..
043308 - Petrus said that Fry's wants to charge $150 for the time Leo spent
043309 - last week removing the standard Vista OS from the disk for the Toshiba
043310 - Qomiso computer, and attempting to install Windows XP, reported on
043311 - 090617. ref SDS 2 01DC
043313 -  ..
043314 - Petrus further agreed that he would apply the $150 to do the same work
043315 - on the new HP computer, even though it is not purchased at Fry's.
043317 -  ..
043318 - Petrus said that Fry's will use their own CD for installing Windows XP
043319 - Professional on c16, and will use the customer's product key, per
043320 - original planning on 090617 0859. ref SDS 2 ME6G
043322 -  ..
043323 - Explained that, in addition to Windows XP 32-bit operating system for
043324 - running 16-bit line-of-business software, as originally discussed on
043325 - 090616, ref SDS 1 713J, we need to dual boot the Windows 7 64-bit
043326 - operating system for testing and running SDS line-of-business software
043327 - being upgraded from 16-bit to 64-bit technology.
043328 -
043330 -  ..
043331 - Petrus said that Microsoft announced today sale of Windows 7 64-bit
043332 - operating system for $50 upgrade from Vista.  So he will provide a CD
043333 - that can be used to inatall w7 directly as a backup dual boot
043334 - configuration, per original planning.
043336 -  ..
043337 - This seems like a reasonable solution.  Agreed to pay $150 charge
043338 - today and apply it toward configuring the new computer.
043339 -
043340 -        [On 090710 1719 commended Joe the Store Manager, and Petrus for
043341 -        strong leadership supporting customer/service partnership
043342 -        collaborating with Ryan in performing on Fry's commitment to
043343 -        configure c16 for productive use. ref SDS 7 T65H
043345 -         ..
043346 -        [On 090715 1651 took possession of c16 signaling acceptance
043347 -        that Fry's completed initial configuration of the HP HDX 18t
043348 -        Core 2 Quad QX9300 (2.53 GHz) 500 GB HHD 72000 RMM and
043349 -        replacing Vista 64-bit operating system with Windows XP 32-bit
043350 -        OS, and with Windows 7 64-bit OS (beta build 7) as a dual boot
043351 -        setup. ref SDS 8 EZ5K
043353 -         ..
043354 -        [On 090906 1313 commend Petrus with letter to Randy Fry using
043355 -        Direct Connect. ref SDS 9 FZ4Q
043357 -  ..
043358 - Leo prepared documents, and facilitated checkout getting $3,050 credit
043359 - on the prior $3,200 sale for returning the Toshiba Qomiso notebook
043360 - computer, reflecting agreement with Petrus to apply the $150 toward
043361 - configuring the new HP computer, which will be purchased separately.
043362 -
043363 -
043364 -
043365 -
043366 -
043367 -
043368 -
043369 -
043370 -
0434 -