THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: June 18, 2009 09:09 AM Thursday; Rod Welch

Coordinate configuration c16 purchased at Fry's.

1...Summary/Objective


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CONTACTS 
0201 - Fry's Electronics Store #24
020101 - Mr. Petrus Steinmann; Manager
020103 - Service Department

SUBJECTS
Default Null Subject Account for Blank Record

0403 -
0403 -    ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 2 0000, ref SDS 1 0000.
040502 -
040503 -
040504 -
040506 -  ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - Visited Leo in the Service Department.
040902 -
040903 - Petrus does not start work today until 1400.
040905 -  ..
040906 - Leo has not yet called Toshiba to implement work plan discussed last
040907 - night for configuring the computer to run Windows XP.
040909 -  ..
040910 - Explained that Fry's may be able to find a quad-core Intel notebook
040911 - computer in company inventory that does not prevent installing Windows
040912 - XP.  If the Concord store does not have such a computer, perhaps
040913 - another Fry's has one that can be brought to Concord to make the sale.
040915 -  ..
040916 - Gave example of HP HDX 18-1180us reviewed last night on 090617,
040917 - ref SDS 2 9U6K, for possible alternate computer that can run Windows
040918 - XP and dual boot with Vista or Windows 7.
040919 -
040920 -
040922 -  ..
0410 -
0411 -
0412 - 1508
0413 -
041301 - Visited Fry's.
041302 -
041303 - Petrus was on site, but busy in meetings outside the Service
041304 - Department.
041306 -  ..
041307 - Talked to Leo.
041309 -  ..
041310 - Leo discussed the project with Toshiba engineers, and explained he is
041311 - getting a Windows blue screen error message when installing Windows
041312 - XP, as planned during the meeting yesterday. ref SDS 2 8N5M
041313 -
041314 -            [On 090705 getting same error message trying to install
041315 -            Windows XP on HP HDX 18t QX9300 notebook. ref SDS 5 PPXU
041317 -  ..
041318 - Toshiba feels the Fry's work plan formulated by Petrus on 090616,
041319 - ref SDS 1 4S95, should work on the Qomiso computer. ref SDS 1 4A4K
041320 - Toshiba suggested some ideas.  Leo tried the procedures recommended by
041321 - the Toshiba engineer, and reported back to Toshiba that this failed.
041323 -  ..
041324 - Toshiba is now investigating to figure out how to get their computer
041325 - to perform as expected.
041327 -  ..
041328 - Leo seemed pleased that Toshiba is working the problem in their
041329 - laboratory, and trying to be constructive to support Fry's in selling
041330 - Toshiba products.
041331 -
041332 -            [On 090619 1430 Toshiba Technical Support did not call
041333 -            Fry's back as promised with solution to configure Qomiso
041334 -            64-bit computer with Windows XP 32-bit operating system.
041335 -            ref SDS 3 DO7F
041337 -  ..
041338 - Leo suggested consulting with Harish in the Sales Department, so that
041339 - in the event Toshiba cannot solve the problem, Fry's can offer
041340 - another product with comparable capability.
041341 -
041342 -        [On 090715 1651 took possession of c16 signaling acceptance
041343 -        that Fry's completed initial configuration of the HP HDX 18t
041344 -        Core 2 Quad QX9300 (2.53 GHz) 500 GB HHD 72000 RMM and
041345 -        replacing Vista 64-bit operating system with Windows XP 32-bit
041346 -        OS, and with Windows 7 64-bit OS (beta build 7) as a dual boot
041347 -        setup. ref SDS 6 EZ5K
041349 -  ..
041350 - We walked to the Sales Department.  Turned out that Harish is off
041351 - work today.
041353 -  ..
041354 - Another salesman checked Fry's inventory.  He found the HP HDX X18
041355 - 1180us in Fry's inventory, per research last night on 090617,
041356 - ref SDS 2 9U6K, but said it has been discontinued by HP, and is
041357 - therefore no longer available, unless there might be some product in
041358 - another store somewhere in the Fry's nationwide system.
041360 -  ..
041361 - The salesman said there is a change in product line going on the
041362 - industry at this time.  In another month or so manufacturers will
041363 - begin to sell new, improved notebook computers.  He seemed to indicate
041364 - that because the 18.4" wide screen notebooks have not sold well, the
041365 - newer models will pull back and not offer this capbility.
041366 -
041367 -        [On 090619 1430 Jason, another salesman, confirmed that Fry's
041368 -        does no longer sells the HP HDX X18 1180US notebook computer
041369 -        with 18.4 display; he showed an HP 17" notebook computer that
041370 -        looks good. ref SDS 3 4T7F
041372 -         ..
041373 -        [On 090621 1433 Lan, Assistant Supervisor in the Sales
041374 -        Department did more research and found that Fry's is
041375 -        using the HP HDX X18 1180US for customer demonstration,
041376 -        and can be sold at a discount for $1,734.49 including
041377 -        tax; Lan will check with Fry's Buyer on Monday 090622 to
041378 -        get a new HP HDX X18 1180US notebook computer, rather
041379 -        than sell a used machine, and will also see if the newer
041380 -        replacement products will support 18.4" notebook
041381 -        technology. ref SDS 4 XL8I
041383 -  ..
041384 - Leo is hopefull that Toshiba will come up with a work around.
041386 -  ..
041387 - Leo will collaborate with Petrus to develop backup plans.  In the
041388 - event Toshiba cannot solve the problem, then the Service Department
041389 - will ask Harish in the Sales Department to find a comparable computer
041390 - to the Qomiso X305 Q725 Q9000, ref SDS 1 4A4K, since evidently the HP
041391 - HDX 18-1180us is no longer supported by HP.
041392 -
041394 -  ..
0414 -
0415 -
0416 - 1746
0417 -
041701 - Leo called.
041702 -
041703 - He has talked to Petrus and explained our meeting at 1508, per above.
041704 - ref SDS 0 5V7O
041706 -  ..
041707 - Toshiba did not call back, so it sounded like Leo called Toshiba and
041708 - talked to another engineer.  The new engineer did not seem aware that
041709 - Toshiba had committed to investigate, per above. ref SDS 0 X992
041711 -  ..
041712 - The call this afternoon to the 2nd engineer, yielded similar results.
041713 - Toshiba feels their computer can be configured to with another
041714 - operating system.  In this second call, the engineer said Toshiba
041715 - would investigate and provide a solution.
041717 -  ..
041718 - Leo feels now there may not be a solution using the Qomiso X305 Q735
041719 - Q9000 computer, because the dedicated solid state drive likely is
041720 - designed to install the operating system on the c drive, and this
041721 - inherently conflicts with customer requirements to install the OS on
041722 - drive i:, reported on 090617. ref SDS 2 UR5H
041724 -  ..
041725 - Leo will off work for the next few days.
041727 -  ..
041728 - Leo has talked to Ryan, another Service Engineer.  Ryan and Petrus
041729 - will collaborate with Harish tomorrow about finding another computer
041730 - that can be configured to meet requirements on 090617. ref SDS 2 UR5H
041732 -  ..
041733 - Will stop at Fry's tomorrw and pickup notebook computer for working
041734 - over the weekend while traveling.
041736 -  ..
041737 - If Fry's cannot provide the configuration requested, will cancel the
041738 - order.
041739 -
041740 -
041741 -
041742 -
041743 -
041744 -
041745 -
041746 -
041747 -
041748 -
041749 -
041750 -
0418 -
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