CONTACTS 
0201 - Fry's Electronics Store #24
020101 - Mr. Petrus Steinmann; Manager
020103 - Service Department
0202 - Fry's Electronics Store #24
020201 - Mr. Harish Manwani; Salesman
020203 - Computer Sales Department
020204 - Mr.  FirstName

SUBJECTS
Default Null Subject Account for Blank Record

0403 -
0403 -    ..
0404 - Summary/Objective
0405 -
040501 - Follow up
040502 -
040503 -
040504 -
040506 -  ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - C15 would not power up this afternoon.  Tried pressing the start
040902 - buttom numerous times, but it would not work.
040904 -  ..
040905 - Drove to Fry's in Concord and took C15 to the service department.
040907 -  ..
040908 - The computer came up without incident, when the service attendant
040909 - pressed the start button.
040911 -  ..
040912 - Investigated buying a new computer, because c15 is too slow, and we
040913 - need more disk space.
040915 -  ..
040916 - The sales rep, Harish, showed several quad-core notebook computers.
040918 -  ..
040919 - Explained we need a notebook computer configured to run our SDS
040920 - line-of-business-program, which is a DOS (NTVDM) 16-bit application
040921 - written in assembly language, and to dual boot with Vista or Windows 7
040922 - to have full 64-bit capability for testing work in progress upgrading
040923 - the legacy SDS 16-bit application.
040925 -  ..
040926 - Harish feels this can be done with two Toshiba notebook computers he
040927 - is selling.  He recommended the Qosmio X305 Q725 Q9000, and said the
040928 - system sells for $2,600...
040930 -  ..
040931 - Product spec...
040932 -
040933 -               Toshiba
040934 -               Qosmio X305 Q725 Q9000
040935 -               Core2 Quad 4G 320G 17"
040936 -               64G SSD 1G 9800m gtx
040938 -                ..
040939 -               Intel Core 2 Extreme mobile processor
040941 -  ..
040942 - Harish indicated that Fry's Service Department can configure the
040943 - Toshiba Qosmio system to run Windows XP Pro to support SDS legacy
040944 - tools, and can also install Vista in a dual boot mode for using the
040945 - 64-bit environment when needed.
040947 -  ..
040948 - There was another notebook computer on display with an 18" screen for
040949 - $1000 less, but it is only a dual-core system, and so decided to go
040950 - with the faster quad core machine.  We need the 64-bit platoform
040951 - option in order to test the software upgrade for SDS.
040953 -  ..
040954 - Advised Harish that $2,600 price for the Toshiba Qosmio computer is
040955 - fine.  Asked to verify that the Service Department can implement his
040956 - plans for effective configuration to run SDS.
040958 -  ..
040959 - We walked from the Computer Sales Department at the back of the store
040960 - to the Service Department, near the front of the store.
040962 -  ..
040963 - Harish introduced the Service Manager, Petrus.
040965 -  ..
040966 - Harish explained discussions in the Sales Department to sell the
040967 - Toshiba Qosmio, per above, ref SDS 0 4S79, and that the Service
040968 - Department would install Windows XP as the primary OS to run customer
040969 - legacy DOS applications, and dual boot Vista for 64-bit application
040970 - support.
040972 -  ..
040973 - Petrus said that his engineers, and he mentioned Leo in particular,
040974 - can configure a 64-bit quad-core computer with the Windows XP 32-bit
040975 - operating system to replace Vista 64-bit operating system, and this
040976 - system will run DOS 16-bit technology like SDS, as Harish initially
040977 - explained, per above. ref SDS 0 QU7G
040979 -  ..
040980 - Asked to see this implemented to verify it will work.
040982 -  ..
040983 - There are 4 - 6 computer monitors on the customer counter in the
040984 - Service Department.  Petrus turned around one the monitors near where
040985 - we were talking and showed a Fry's line-of-business DOS application
040986 - running in an XP window, which is how SDS is run on computers c14 and
040987 - c15.  Petrus said these monitors show work product running on Fry's
040988 - computers with Intel quad-core 64-bit microprocessors.
040990 -  ..
040991 - This was a big relief seeing essential tools for productivity saving
040992 - lives, time, and money can run on new 64-bit computer technology.
040993 -
040994 -        [On 090621 1433 meeting with Leo confirmed configuration
040995 -        planning. ref SDS 5 XM6J
040996 -
040997 -        [On 090715 2146 c16 HDX 18t quad processor configured by Fry's
040998 -        with Windows XP 32-bit operating system shows significant
040999 -        productivity improvements, as demonstrated by Petrus today.
041000 -        ref SDS 7 FL4N
041002 -         ..
041003 -        [On 090906 1313 commend Fry's for outstanding work on c16, with
041004 -        letter to Randy Fry using Direct Connect, ref SDS 10 VG5J, and
041005 -        cite Ryan, Petrus, Joe, and Lan. ref SDS 10 ZW4N
041006 -
041007 -
041008 -
0411 -

SUBJECTS
Vista Too Many Problems Fry's Replaces Vista on Computer Systems Wit

1503 -
150401 -  ..
150402 - Vista Too Many Problems Replace Windows XP 32-bit for 64-bit Computers
150403 -
150404 - Petrus advised that Fry's does not use Windows Vista 64-bit operating
150405 - system on its 64-bit computers for daily work, because Vista has too
150406 - many problems.
150408 -  ..
150409 - Fry's experience aligns with work showing a computer expert with 30
150410 - years of background using Intel and Microsoft computer technology
150411 - could not copy a file using the Vista 64-bit operating system,
150412 - reported on 080531 0730. ref SDS 1 HR42
150413 -
150414 -        [On 090709 2020 HP is marketing Windows XP 32-bit operating
150415 -        system to solve problems "everybody is having" using Microsoft
150416 -        Vista 64-bit operating system. ref SDS 6 TG9M
150418 -  ..
150419 - Fry's installs the Windows XP 32-bit operating system on their 64-bit
150420 - quad core computers, because Fry's has many 16-bit "line of business"
150421 - DOS (NTVDM) software programs, like SDS, that must be used for daily
150422 - work.  Their 16-bit line of business software that has been refined
150423 - over many years, even decades to be efficient and effective, won't run
150424 - on Vista, 64-bit operating system, but runs perfectly on Windows XP
150425 - installed on modern high-speed 64-bit computers.
150427 -  ..
150428 - Petrus said that Windows XP on a quad-core computer will only address
150429 - 4 GB of RAM, so 2 GB of RAM will not be used on a 6 GB computer.
150430 - However, Windows Vista can be installed and configured for "dual boot"
150431 - to run applications, if a need arises, and this would use the full 6
150432 - GB of RAM.
150433 -
150434 -        [On 090906 1313 commend Fry's for outstanding work on c16, with
150435 -        letter to Randy Fry using Direct Connect, ref SDS 10 VG5J, and
150436 -        cite Ryan, Petrus, Joe, and Lan. ref SDS 10 ZW4N
150438 -  ..
150439 - Petrus confirmed with Leo, who was standing nearby and listening to
150440 - the discussion, that he (Leo) can configure a quad-core notebook
150441 - computer to run Windows XP, and dual boot with Vista.
150443 -  ..
150444 - Leo said that configurng to run Windows XP works best with a Toshiba
150445 - notebook.
150447 -  ..
150448 - Harish said he proposes the Toshiba Qosmio X305 Q725 Q9000 notebook
150449 - computer, per above. ref SDS 0 4S7J
150451 -  ..
150452 - Petrus feels this should work fine, based on Fry's experience running
150453 - legacy DOS 16-bit apps under Windows XP pro on quad core computers,
150454 - just demonstrated, per above. ref SDS 0 4U6O
150456 -  ..
150457 - As a result of determining that SDS 16-bit software will run on the
150458 - new computer, purchased the computer for $3,200 tax included.  The
150459 - additional $600 is for taxes, service configuration, and warrenty.
150461 -  ..
150462 - Asked what happens if the Service Department encounters a problem and
150463 - for some unknown reason it turns out they cannot accomplish the
150464 - objectives?
150466 -  ..
150467 - Harish made a joke about not being negative.  He said that Fry's
150468 - always supports the customer, so there would be no problem about
150469 - canceling the sale if objectives cannot be accomplished.  Harish is
150470 - very confident the Service Department will succeed.
150472 -  ..
150473 - The new computer has the same 17" screen as c15, and it is much
150474 - lighter, faster, and has 600% more storage.
150476 -  ..
150477 - We walked back to the Sales Department.
150479 -  ..
150480 - We also bought a cordless wireless mouse for $20.
150481 -
150482 -        [On 090728 2023 purchased Ultralast battery recharger and 10
150483 -        rechargeable batters for wireless mouse. ref SDS 8 IR76
150484 -
150485 -        [On 090729 2054 purchased Targus Bluetooth wireless mouse.
150486 -        ref SDS 9 EJ5N
150488 -  ..
150489 - Harish prepared the sales documents...
150490 -
150491 -            Fry's Electronics
150492 -            Store #24
150493 -            1695 Willow Pass Road
150494 -            Concord, CA  94520
150495 -            925 852 0300
150497 -             ..
150498 -            Invoice...................... 4962312
150499 -            Date......................... 090616 1817
150502 -            Bear......................... E80923
150503 -            Salesman..................... Esposito, Jusin M 126037
150504 -            Sales Associate.............. Manwani, Harish S
150506 -             ..
150507 -            Part number.................. 5819413
150508 -            Item Description
150509 -
150510 -                    Toshiba X305 Q725 Q9000
150511 -                    Core2 Quad 4 GB 320 GB 17"
150512 -                    64 GB SSD 1 GB 9800 M GTX
150513 -                    Webcan Vista Ultimate............... $2,498.99
150515 -                     ..
150516 -                    Serial number.... Z8187099K
150518 -                     ..
150519 -                    CA recyling fee
150520 -                    >= 15" <= 35"
150521 -                    CA only................................  16.00
150523 -             ..
150524 -            Part number.................. 1714867
150525 -            Item Description
150526 -
150527 -                    NBK*B 3 Year PSC
150528 -                    Notebook Computer PRF
150529 -                    Service Contract
150530 -                    with Loaner upon request............... 299.99
150532 -             ..
150533 -            Part number.................. 1610127
150534 -            Item Description
150535 -
150536 -                    New software install
150537 -                    install software package
150538 -                    Labor based on per
150539 -                    application...........................   29.99
150541 -  ..
150542 - There was other services charging $150 for partitioning the drive, and
150543 - configuring Windows XP and installing the dual bood Windows 7 OS
150544 - including tax that all added up to
150545 -
150546 -                    .................................... $3,200.00
150548 -  ..
150549 - We never saw the full invoice.
150551 -  ..
150552 - Harish brought the invoice and the computer and met us to at the
150553 - check-out counter in the front of the store.
150555 -  ..
150556 - Paid the $3,200.
150558 -  ..
150559 - Harish then took the sales invoice and the computer to the Service
150560 - Department.  Leo received the invoice and the computer from Harish.
150561 - He made a copy of the first page of about a 5 page invoice, and handed
150562 - it over as the record of the sale, pending completion of
150563 - configuration.  He expects this can be ready in a few days.
150565 -  ..
150566 - Leo will call when the computer is ready to be picked up.  We will get
150567 - the invoice and the computer when work is completed.
150569 -             ..
150570 -            [On 090617 0859 Leo reports difficulty configuring the
150571 -            Toshiba Qosmio to run the Windows XP operating system,
150572 -            ref SDS 2 01DC; investigated and found another computer the
150573 -            HP HDX X18 1180US with 18.4" wide screen, and which can be
150574 -            substituted which has more liklihood of accomplishing the
150575 -            innovation proposed by Petrus. ref SDS 2 9U6K
150577 -             ..
150578 -            [On 090618 0909 the Sales Department said Fry's does not
150579 -            have the HP HDX X18 1180US notebook computer in the sales
150580 -            product inventry. ref SDS 3 TC5K
150582 -             ..
150583 -            [On 090619 1430 Jason, another salesman, confirmed that
150584 -            Fry's does no longer sells the HP HDX X18 1180US
150585 -            notebook computer with 18.4 display; he showed an HP 17"
150586 -            notebook computer that looks good. ref SDS 4 4T7F
150588 -             ..
150589 -            [On 090621 1433 Lan, Assistant Supervisor in the Sales
150590 -            Department did more research and found that Fry's is
150591 -            using the HP HDX X18 1180US for customer demonstration,
150592 -            and can be sold at a discount for $1,734.49 including
150593 -            tax; Lan will check with Fry's Buyer on Monday 090622 to
150594 -            get a new HP HDX X18 1180US notebook computer, rather
150595 -            than sell a used machine, and will also see if the newer
150596 -            replacement products will support 18.4" notebook
150597 -            technology. ref SDS 5 XL8I
150599 -  ..
150600 - Want to configure Windows 7 beta as a dual boot secondary operating
150601 - system on the J: drive, because Vista is reported to have a lot of
150602 - problems, and Windows 7 was designed to avoid Vista problems.  Dual
150603 - boot 64-bit OS provides a platform to test software upgrade for SDS,
150604 - while maintaining capacity to get work done day-to-day with the
150605 - original 16-bit version of SDS, until the the new version is
150606 - operational, hopefully in 6 months to a year.
150608 -  ..
150609 - Petrus feels Fry's can attempt to install Windows 7 beta from the
150610 - Internet.  Another engineer standing nearby said that the current
150611 - Windows 7 beta program expires in a year next June or July.
150612 -
150613 -
150614 -
150615 -
150616 -
150617 -
150618 -
150619 -
150620 -
150621 -
150622 -
1507 -