Welch Company
San Francisco, CA
S U M M A R Y
DIARY: September 6, 2009 01:13 PM Sunday;
Rod Welch
Commend Ryan, Fry's, HP, and Microsoft upgrade 64-bit computer
productivity with XP 32-bit OS running SDS for Knowledge Management.
1...Summary/Objective
..............
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CONTACTS
0201 - Fry's Electronics Store #24
020101 - Mr. Ryan Duldulao
020102 - Service Technician
020104 - Service Department
0202 - Fry's Electronics Store #24
020201 - Mr. Petrus Steinmann; Manager
020203 - Service Department
0203 - Fry's Electronics Store #24
020301 - Mr. Joe Clare; Manager
020303 - Executive Office
020304 - Mr. FirstName
0204 - Fry's Electronics Store #24
020401 - Ms. Lan Truong; Supervisor
020403 - Computer Sales Department
020404 - Mr. FirstName
SUBJECTS
Notify Fry's with Direct Connect to Randy Fry Evaluate Computer C16
4303 -
4303 - ..
4304 - Summary/Objective
4305 -
430501 - Follow up ref SDS 6 0000, ref SDS 5 0000.
430502 -
430503 -
430504 -
430506 - ..
4306 -
4307 -
4308 - Progress
4309 -
430901 - Background on buying c16 is reported on 090715. ref SDS 5 6V3F At
430902 - that time, evaluation credited Ryan for exceptional work. ref SDS 6
430903 - L24L Later, on 090729 Ryan was criticized for taking longer than
430904 - necessary to obtain device drivers for Windows XP on HP HDX 18t
430905 - computer. ref SDS 7 HX5K Review showed criticism of Ryan's work is
430906 - not justified, because nobody else at Fry's nor anywhere eles was able
430907 - to configure 64-bit hardware to run Windows XP 32-bit operating
430908 - system. ref SDS 7 HY30
430910 - ..
430911 - Fry's has a process for customers to notify management of exceptional
430912 - work by employees. Submitted following through Fry's online email
430913 - system...
430914 -
430915 - http://www.frys.com/template/help/index/FE30/Service3/Assistance/Left_Topics/A12ContactUs
430916 -
430917 - 1. Fry's
430918 - Direct Connect
430920 - ..
430921 - We want to hear from you. Please send comments and
430922 - suggestions to...
430924 - ..
430925 - Randy Fry
430926 - president
430927 - Fry's Electronics Inc.
430928 - 600 E Brokaw Road
430929 - San Jose, CA 95112 9911
430931 - ..
430932 - 2. Direct Connect
430933 - Your comments make a difference.
430934 -
430935 - http://www.frys.com/template/feedback/email/
430937 - ..
430938 - Because you are a valued customer of Fry's, we care about your
430939 - opinions and observations about our stores, the merchandise we
430940 - carry, and the service that you receive. Please take a moment
430941 - to share your thoughts with us, and mail this questionaire back
430942 - to us right away. Thank you for the opportunity to treat you
430943 - as our most valued assett - our customer! Randy Fry,
430944 - President.
430946 - ..
430947 - Dear Randy,
430949 - ..
430950 - Pleased to commend Computer Sales and Service Departments in
430951 - Fry's Concord store #24 for configuring the HP HDX 18t 64-bit
430952 - computer to use the Windows XP 32-bit operating system for
430953 - running the SDS Knowledge Management application, reported on
430954 - 090715 2146. ref SDS 6 0001 Transformaion to 64-bit computer
430955 - technology for faster processing creates difficult challenges
430956 - to increase productivity with 16/32-bit line-of-business
430957 - software. Fry's found a path forward with commitment to
430958 - excellence and customer satisfaction.
430959 -
430960 - [On 090907 1923 submitted email to verify Ryan commended
430961 - for excellent work. ref SDS 8 NL46
430963 - ..
430964 - [On 090907 2225 Fry's received commendation for excellent
430965 - work by Ryan and others at Fry's in the Concord store #24.
430966 - ref SDS 9 623Q
430968 - ..
430969 - [On 091010 1046 asked for copy of notice Fry's sent to
430970 - employees commending excellent work for customer.
430971 - ref SDS 11 TF6F and ref SDS 11 RQ6J
430973 - ..
430974 - [On 091012 1907 Fry's confirmed receipt of letter asking if
430975 - affected staff have been notified of commendation, and
430976 - saying Fry's cannot verify communication has been
430977 - accomplished at Fry's ref SDS 12 N64X
430979 - ..
430980 - Solving complex problems takes teamwork, leadership, skill,
430981 - vision, and dedication. Fry's worked hard and worked smart to
430982 - acheive a significant breakthrough, reported on 090715 2123.
430983 - ref SDS 5 4L9F
430985 - ..
430986 - 3. Wish to comment on performance of following Fry's
430987 - associates...
430988 -
430989 - a. Ryan Duldulao showed excellent technical skills,
430990 - innovation, and persistance solving very difficult problems
430991 - upgrading 64-bit computers to run Windows XP 32-bit
430992 - operating system, reported in case study on 090715 2123,
430993 - ref SDS 5 PX7K, and in order to support SDS software that
430994 - saves lives, time, and money, reported on 090715 2123.
430995 - ref SDS 5 PY7F Despite failure of Toshiba and Hewlett
430996 - Packard (HP) to provide technical assistance, Ryan
430997 - collaborated effectively with Microsoft to achieve a
430998 - breakthrough solution, reported on 090710 1719. ref SDS 4
430999 - 0457 Good luck to Ryan in his career at Fry's, and special
431000 - thanks for outstanding work, per analysis on 090715 2123.
431001 - ref SDS 5 0001 It was a great privelege collaborating with
431002 - Ryan on this project.
431003 -
431004 - [On 090907 2225 Fry's received commendation for
431005 - excellent work by Ryan and others at Fry's in the
431006 - Concord store #24. ref SDS 9 623Q
431008 - ..
431009 - [On 090907 2337 letter to Fry's asks that Ryan's
431010 - personnel record be noted for excellent customer
431011 - support. ref SDS 10 HE3S
431013 - ..
431014 - [On 091010 1046 asked for copy of notice Fry's sent to
431015 - employees commending excellent work for customer.
431016 - ref SDS 11 TF6F and ref SDS 11 RQ6J
431018 - ..
431019 - b. Joe Clare, the store manager, applied policy to enable
431020 - rather than prevent customer partnership essential to solve
431021 - complex problems making powerful computers useful for
431022 - saving lives, time, and money, reported on 090710 1719.
431023 - ref SDS 4 T65H
431025 - ..
431026 - c. Petrus Steinmann, Service Manager, showed leadership and
431027 - vision helping the customer rely on Fry's technical
431028 - expertise, reported on 090616 1800. ref SDS 1 4S95 Petrus
431029 - further showed courage and integrity standing behind Fry's
431030 - commitment to customer service, reported on 090623 0915.
431031 - ref SDS 3 0274
431033 - ..
431034 - d. Lan Truong, supervisor in the Computer Sales Department was
431035 - thorough, timely, and professional attempting to help Fry's
431036 - Buyer meet customer requirements, reported on 090621 1433.
431037 - ref SDS 2 UR5H
431038 -
431039 -
431040 -
431041 -
431042 -
431043 -
431044 -
431045 -
431046 -
431047 -
431048 -
431049 -
431050 -
4311 -
Distribution. . . . See "CONTACTS"