Welch Company
San Francisco, CA


S U M M A R Y


DIARY: September 6, 2009 01:13 PM Sunday; Rod Welch

Commend Ryan, Fry's, HP, and Microsoft upgrade 64-bit computer
productivity with XP 32-bit OS running SDS for Knowledge Management.

1...Summary/Objective


..............
Click here to comment!

CONTACTS 
0201 - Fry's Electronics Store #24
020101 - Mr. Ryan Duldulao
020102 - Service Technician
020104 - Service Department
0202 - Fry's Electronics Store #24
020201 - Mr. Petrus Steinmann; Manager
020203 - Service Department
0203 - Fry's Electronics Store #24
020301 - Mr. Joe Clare; Manager
020303 - Executive Office
020304 - Mr.  FirstName
0204 - Fry's Electronics Store #24
020401 - Ms. Lan Truong; Supervisor
020403 - Computer Sales Department
020404 - Mr.  FirstName

SUBJECTS
Notify Fry's with Direct Connect to Randy Fry Evaluate Computer C16

4303 -
4303 -    ..
4304 - Summary/Objective
4305 -
430501 - Follow up ref SDS 6 0000, ref SDS 5 0000.
430502 -
430503 -
430504 -
430506 -  ..
4306 -
4307 -
4308 - Progress
4309 -
430901 - Background on buying c16 is reported on 090715. ref SDS 5 6V3F  At
430902 - that time, evaluation credited Ryan for exceptional work. ref SDS 6
430903 - L24L  Later, on 090729 Ryan was criticized for taking longer than
430904 - necessary to obtain device drivers for Windows XP on HP HDX 18t
430905 - computer. ref SDS 7 HX5K  Review showed criticism of Ryan's work is
430906 - not justified, because nobody else at Fry's nor anywhere eles was able
430907 - to configure 64-bit hardware to run Windows XP 32-bit operating
430908 - system. ref SDS 7 HY30
430910 -  ..
430911 - Fry's has a process for customers to notify management of exceptional
430912 - work by employees.  Submitted following through Fry's online email
430913 - system...
430914 -
430915 -              http://www.frys.com/template/help/index/FE30/Service3/Assistance/Left_Topics/A12ContactUs
430916 -
430917 -    1.  Fry's
430918 -        Direct Connect
430920 -         ..
430921 -        We want to hear from you.  Please send comments and
430922 -        suggestions to...
430924 -         ..
430925 -        Randy Fry
430926 -        president
430927 -        Fry's Electronics Inc.
430928 -        600 E Brokaw Road
430929 -        San Jose, CA  95112 9911
430931 -         ..
430932 -    2.  Direct Connect
430933 -        Your comments make a difference.
430934 -
430935 -              http://www.frys.com/template/feedback/email/
430937 -         ..
430938 -        Because you are a valued customer of Fry's, we care about your
430939 -        opinions and observations about our stores, the merchandise we
430940 -        carry, and the service that you receive.  Please take a moment
430941 -        to share your thoughts with us, and mail this questionaire back
430942 -        to us right away.  Thank you for the opportunity to treat you
430943 -        as our most valued assett - our customer!  Randy Fry,
430944 -        President.
430946 -         ..
430947 -        Dear Randy,
430949 -         ..
430950 -        Pleased to commend Computer Sales and Service Departments in
430951 -        Fry's Concord store #24 for configuring the HP HDX 18t 64-bit
430952 -        computer to use the Windows XP 32-bit operating system for
430953 -        running the SDS Knowledge Management application, reported on
430954 -        090715 2146. ref SDS 6 0001  Transformaion to 64-bit computer
430955 -        technology for faster processing creates difficult challenges
430956 -        to increase productivity with 16/32-bit line-of-business
430957 -        software.  Fry's found a path forward with commitment to
430958 -        excellence and customer satisfaction.
430959 -
430960 -            [On 090907 1923 submitted email to verify Ryan commended
430961 -            for excellent work. ref SDS 8 NL46
430963 -             ..
430964 -            [On 090907 2225 Fry's received commendation for excellent
430965 -            work by Ryan and others at Fry's in the Concord store #24.
430966 -            ref SDS 9 623Q
430968 -             ..
430969 -            [On 091010 1046 asked for copy of notice Fry's sent to
430970 -            employees commending excellent work for customer.
430971 -            ref SDS 11 TF6F and ref SDS 11 RQ6J
430973 -             ..
430974 -            [On 091012 1907 Fry's confirmed receipt of letter asking if
430975 -            affected staff have been notified of commendation, and
430976 -            saying Fry's cannot verify communication has been
430977 -            accomplished at Fry's ref SDS 12 N64X
430979 -         ..
430980 -        Solving complex problems takes teamwork, leadership, skill,
430981 -        vision, and dedication.  Fry's worked hard and worked smart to
430982 -        acheive a significant breakthrough, reported on 090715 2123.
430983 -        ref SDS 5 4L9F
430985 -         ..
430986 -    3.  Wish to comment on performance of following Fry's
430987 -        associates...
430988 -
430989 -        a.  Ryan Duldulao showed excellent technical skills,
430990 -            innovation, and persistance solving very difficult problems
430991 -            upgrading 64-bit computers to run Windows XP 32-bit
430992 -            operating system, reported in case study on 090715 2123,
430993 -            ref SDS 5 PX7K, and in order to support SDS software that
430994 -            saves lives, time, and money, reported on 090715 2123.
430995 -            ref SDS 5 PY7F  Despite failure of Toshiba and Hewlett
430996 -            Packard (HP) to provide technical assistance, Ryan
430997 -            collaborated effectively with Microsoft to achieve a
430998 -            breakthrough solution, reported on 090710 1719. ref SDS 4
430999 -            0457  Good luck to Ryan in his career at Fry's, and special
431000 -            thanks for outstanding work, per analysis on 090715 2123.
431001 -            ref SDS 5 0001  It was a great privelege collaborating with
431002 -            Ryan on this project.
431003 -
431004 -               [On 090907 2225 Fry's received commendation for
431005 -               excellent work by Ryan and others at Fry's in the
431006 -               Concord store #24. ref SDS 9 623Q
431008 -                ..
431009 -               [On 090907 2337 letter to Fry's asks that Ryan's
431010 -               personnel record be noted for excellent customer
431011 -               support. ref SDS 10 HE3S
431013 -                ..
431014 -               [On 091010 1046 asked for copy of notice Fry's sent to
431015 -               employees commending excellent work for customer.
431016 -               ref SDS 11 TF6F and ref SDS 11 RQ6J
431018 -             ..
431019 -        b.  Joe Clare, the store manager, applied policy to enable
431020 -            rather than prevent customer partnership essential to solve
431021 -            complex problems making powerful computers useful for
431022 -            saving lives, time, and money, reported on 090710 1719.
431023 -            ref SDS 4 T65H
431025 -             ..
431026 -        c.  Petrus Steinmann, Service Manager, showed leadership and
431027 -            vision helping the customer rely on Fry's technical
431028 -            expertise, reported on 090616 1800. ref SDS 1 4S95  Petrus
431029 -            further showed courage and integrity standing behind Fry's
431030 -            commitment to customer service, reported on 090623 0915.
431031 -            ref SDS 3 0274
431033 -             ..
431034 -        d.  Lan Truong, supervisor in the Computer Sales Department was
431035 -            thorough, timely, and professional attempting to help Fry's
431036 -            Buyer meet customer requirements, reported on 090621 1433.
431037 -            ref SDS 2 UR5H
431038 -
431039 -
431040 -
431041 -
431042 -
431043 -
431044 -
431045 -
431046 -
431047 -
431048 -
431049 -
431050 -
4311 -
Distribution. . . . See "CONTACTS"