CONTACTS
0201 - Dell Computer Corporation
020101 - Ms. Anne NLN
020102 - Customer Representative
020104 - Technical Support
0202 - Dell Computer Corporation
020201 - Mr. Robert NLN
020202 - Customer Representative
020204 - Technical Support
SUBJECTS
Evaluate Performance New Computer C14 Memory 5K Less Using XP than w
0403 -
0403 - ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 87 0000, ref SDS 35 0000.
040502 -
040503 - Configured c14 for Millie. Took a few days. Seem to have most of the
040504 - main steps. Decided for now to forego positioning the OS in the
040505 - correct directory. ref SDS 0 O65L Encountered performance issues
040506 - running SDS on a faster processor and using Windows XP; seem to have a
040507 - simple solution for part of the problem that increases response for
040508 - interoperatibility. ref SDS 0 W36K
040509 -
040510 - [On 041129 called Dell to follow up. ref SDS 88 S17F
040512 - ..
040513 - [On 041210 c14 failed, called Dell to fix failed registry
040514 - using the "repair" option installing Windows XP with the
040515 - OEM CD. ref SDS 91 0001
040517 - ..
040518 - [On 041211 c14 failed again, ran Windows XP "Repair"
040519 - feature again, reporting two errors on device manager.
040520 - ref SDS 92 0001
040522 - ..
040523 - [On 041213 Dell recommended installing OS again to correct
040524 - errors installing device drivers out of order that caused
040525 - cascading errors. ref SDS 94 0001
040527 - ..
040528 - [On 041222 Frank submitted new instructions; installation
040529 - of upgraded Intel chipset utilities was successful,
040530 - ref SDS 96 5Z5J, however, the video drivers failed to
040531 - install again. ref SDS 96 474O
040533 - ..
040534 - [On 050107 Dell proposes replacing the video controller.
040535 - ref SDS 98 DT6I
040537 - ..
040538 - [On 050107 Dell to install new video controller, and can
040539 - assess slow response problems. ref SDS 98 W548
040541 - ..
040542 - [On 050108 Treesize installed in Start menu under Programs,
040543 - Disk Maintenance to sort files and directories on the disk.
040544 - ref SDS A0 0001
040546 - ..
040547 - [On 050111 Frank at Dell reports that video controller
040548 - failure may be caused by defective Windows XP registry, and
040549 - so could require installing the OS again. ref SDS 91 4P9I
040551 - ..
040552 - [On 050113 Dell upgrading to a 128 MB video controller. to
040553 - solve performance issues causing slow responsiveness of
040554 - I/O. ref SDS A2 YS3M
040555 -
040556 -
040557 -
040559 - ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - Evaluation - New System Faster and Larger Monitor Very Helpful
040902 -
040903 - Follow up ref SDS 35 2871.
040904 -
040905 - Purchased c14 from Dell on 041110, ref SDS 86 0001, and received the
040906 - computer on 041116, ref SDS 87 XQ6K, which lists product
040907 - specifications for the computer. ref SDS 87 LQ7J After configuration,
040908 - following evaluation was determined.
040910 - ..
040911 - The Ultrasharp 19" Flat Panel Display is a big improvement. Initial
040912 - settings using 1280 x 1024 is excellent for optimizing position of
040913 - multiple sessions on the desktop. This results in very small letters
040914 - for navigation and calling tasks, and so may have to be changed to a
040915 - lower resolution. ref SDS 0 BK3A
040917 - ..
040918 - Was unable to find where to change the size of characters the system
040919 - uses for managing the desktop. ref SDS 0 M997
040921 - ..
040922 - Some things like compiling SDS are much faster. Sorting using SDS
040923 - routines is noticably faster. Defragmenting the disk seems about 10
040924 - times faster, per below. ref SDS 0 U54H
040926 - ..
040927 - Powering up and shutting down the computer are much faster, by 15
040928 - seconds or so.
040930 - ..
040931 - Several I/O performance delay problems reduce productivity of Windows
040932 - XP running on a much faster 3.2 GHz system than on 1.4 GHz computers
040933 - running Windows 2000. ref SDS 0 MV5F A combination of configuration
040934 - and code use solved some of this problem for an important application
040935 - that makes SDS interoperable, by cutting performance time from 12
040936 - seconds, down to less than 1 second on the new computer. ref SDS 0
040937 - X53N There is none-the-less a persistant I/O delay when switching
040938 - between multiple sessions active on the desktop.
040939 -
040940 - [On 050107 Dell proposes replacing the video controller.
040941 - ref SDS 99 DT6I
040942 -
040943 -
040944 -
040945 -
040946 -
0410 -
SUBJECTS
Speakers Not Putting Out Sound
0503 -
0504 - Problems
050501 - ..
050502 - Pending Issues to Resolve
050503 -
050504 - Dell offers online support at...
050505 -
050506 - http://www.support.dell.com
050507 -
050508 - ...listed in the packing slip, received on 041116. ref SDS 87 DT4U
050510 - ..
050511 - Navigating within Dell Support found email and phone number lists for
050512 - contacting Dell Technical Support...
050513 -
050514 - http://support.dell.com/support/topics/global.aspx/support/dellcare/en/contactus
050516 - ..
050517 - Telephone numbers...
050518 -
050519 - http://support.dell.com/support/topics/global.aspx/support/dellcare/en/byphone?c=us&l=en&s=gen
050520 -
050521 - Technical Support
050522 - General number.......................... 800 624 9896
050524 - ..
050525 - Customer Care
050526 - Dell Preferred Account
050527 - Dell Financial Services................. 800 283 2210
050529 - ..
050530 - Home & Office........................... 800 624 9897
050532 - ..
050533 - Small Business.......................... 877 773 3355
050535 - ..
050536 - Medium Business......................... 877 671 3355
050537 -
050538 -
050540 - ..
050541 - Here are current problems that need vendor support....
050542 -
050543 - [On 041129 called Dell to follow up. ref SDS 88 S17F
050544 -
050545 - 1. Speakers are not putting out sound....... ref SDS 0 BG4S
050546 -
050547 - This was fixed per below. ref SDS 0 TC6L
050548 -
050549 -
050550 -
050551 -
050552 -
0506 -
SUBJECTS
Performance Slower Faster Processor Virtual Memory Interoperability
0603 -
060401 - ..
060402 - 2. Slow response to routine I/O causes performance problems, per
060403 - evaluation above. ref SDS 0 EM7M
060405 - ..
060406 - However, delay accessing the disk, opening and closing files,
060407 - especially with multiple sessions open, seems much less
060408 - responsive than on much slower machines running Windows 2000,
060409 - e.g., c12, and c13. With multiple sessions on the screen, when
060410 - switching between sessions, there are long delays after
060411 - striking keys or clicking the mouse to scroll the file, or make
060412 - selections, which can cause serious problems. ref SDS 0 W36K
060414 - ..
060415 - May be related to...
060416 -
060417 - Indexing............................. ref SDS 0 NG8O
060418 - Last access update................... ref SDS 0 S38I
060419 - Disable Paging Executive............. ref SDS 0 UL7J
060420 - Large System Cache................... ref SDS 0 5U4L
060422 - ..
060423 - When right click on desktop to open Display Properties, there
060424 - is a 5 - 10 second delay before the menu opens on the screen,
060425 - per below. ref SDS 0 VP5N
060426 -
060427 - [On 041129 Linda at Dell makes suggestions; does not fully
060428 - solve the problem. ref SDS 88 S17F
060430 - ..
060431 - Could we have too much RAM - 1 GB??? - see below showing
060432 - disablepagingexecutive may relate to this. ref SDS 0 UL7J
060434 - ..
060435 - Could this be caused by using NTFS instead of FAT32?
060436 - ref SDS 0 CP55
060438 - ..
060439 - Tried a variety of solutions, including turning indexing off,
060440 - ref SDS 0 NG8O, and several changes to the Windows XP registry
060441 - which hopefully improve performance. ref SDS 0 MV5F Later,
060442 - made additional changes to the registry, after which the system
060443 - failed. ref SDS 0 UL7J
060445 - ..
060446 - Actually, all of these changes do not seem to solve the basic
060447 - I/O problem.
060448 -
060449 - [On 041210 c14 failed, called Dell to fix failed registry
060450 - using the "repair" option installing Windows XP with the
060451 - OEM CD. ref SDS 91 0001
060453 - ..
060454 - [On 041210 installation to repair XP showed ATI device
060455 - driver for Silocone Image DVI video controller failed to
060456 - install following Dell instructions. Dell is
060457 - investigating. ref SDS 91 PK66
060459 - ..
060460 - [On 041213 Dell reports sluggish responsiveness is caused
060461 - by Windows XP substituting a low quality device driver to
060462 - run the Silocon Image DVI video controller, in place of the
060463 - specified device driver that uses the full capacity of the
060464 - controller. ref SDS 93 KO4J
060466 - ..
060467 - [On 050107 Dell proposes replacing the video controller.
060468 - ref SDS 99 DT6I
060470 - ..
060471 - [On 050107 Dell to install new video controller, and can
060472 - assess slow response problems. ref SDS 98 W548
060474 - ..
060475 - [On 050113 Dell upgrading to a 128 MB video controller. to
060476 - solve performance issues causing slow responsiveness of
060477 - I/O. ref SDS A2 YS3M
060478 -
060479 -
060480 -
0605 -
SUBJECTS
CDs Software Delivered with Computer in Accessory Box How are They U
0703 -
070401 - ..
070402 - 3. CDs from Dell received on 041116. ref SDS 87 UO6M
070403 -
070404 - How are these used?
070405 -
070406 - [On 041129 Linda at Dell explained purpose of extra CDs for
070407 - installing device drivers on Intel chipset utilities, sound
070408 - and video. ref SDS 88 L26I
070410 - ..
070411 - [On 041222 Frank submitted new instructions; installed new
070412 - Intel chipset utilities successfully, ref SDS 96 5Z5J,
070413 - however, the video drivers failed to install again.
070414 - ref SDS 96 474O
070416 - ..
070417 - [On 050107 Dell proposes replacing the video controller.
070418 - ref SDS 99 DT6I
070419 -
070420 -
070421 -
070422 -
0705 -
SUBJECTS
Set up Initial Environment
Plan for Configure
Partition Hard Drive C - I
C14 Millie's Computer in Concord Intall OEM Dell Version Windows XP
Partition Hard Drive
OEM CD Windows XP Failed to Support Installing Oprating System Windo
1208 -
120901 - ..
120902 - Configuration Plan for C14
120903 -
120904 - Follow up ref SDS 35 4SKV.
120905 -
120906 - Objective is to set up c14 to replace c11 for use in Concord, which
120907 - will be retired as out of date. It can be a backup system.
120909 - ..
120910 - We can maintain C11 for example to perform CD copy ops for the SDS
120911 - program.
120913 - ..
120914 - Here are steps....
120915 -
120916 - 1. Install XP operating system, and partition the hard drive.
120917 - per report on 010207. ref SDS 43 R3WJ
120918 -
120919 - [On 041213 Dell recommended installing OS again to correct
120920 - errors installing device drivers out of order that caused
120921 - cascading errors. ref SDS 94 0001
120923 - ..
120924 - [On 050111 Frank at Dell reports that video controller
120925 - failure may be caused by defective Windows XP registry, and
120926 - so could require installing the OS again. ref SDS 91 4P9I
120928 - ..
120929 - 2. Install device drivers from Dell CDs, per above, ref SDS 0
120930 - QT6G,
120931 -
120932 - [On 041213 Sevy submitted the order for installing device
120933 - drivers. ref SDS 93 JJ6O
120934 -
120935 - [On 041222 Frank Farmer submitted updated drivers.
120936 - ref SDS 96 IE5G
120938 - ..
120939 - 3. Network configured to transfer data between systems.
120940 - ref SDS 0 7945
120942 - ..
120943 - 4. Transfer software from c13 to c14, mainly as listed in the
120944 - record on 000510. ref SDS 21 1296
120945 -
120946 - a. Work files on c13\f: to c14\f:
120947 -
120948 - b. Software on c13\h: and set up on c14.
120950 - ..
120951 - c. SDS files c13\c:\sd to c14\c:\sd and configure SDS
120952 - application.
120954 - ..
120955 - d. SDS record from c13\d: to c14\d:
120957 - ..
120958 - e. SDS backup and global data base from c13\e: to
120959 - c14\e:
120961 - ..
120962 - f. Personal files from c13\g: to c14\g:
120964 - ..
120965 - g. SDS conversion from development to customer use on
120966 - c13\g:\sd to c14\g:\sd
120968 - ..
120969 - h. SDS menus and help on c13\h:\sd to c14\h:\sd
120970 -
120972 - ..
120973 - 5. Netscape configure on c14 so there is a profile manager that
120974 - Millie can select her own contacts, and email environment,
120975 - and there is another environment for Rod using account 00101.
120977 - ..
120978 - This requires using the Utility in the Netscape Program menu
120979 - for "User Profile Manager
120981 - ..
120982 - a. Setup Millie's Netscape files on c14 to the same
120983 - configuration on c13.
120985 - ..
120986 - Transferred...
120987 -
120988 - h: 00 07 users 00101................... for Rod
120989 -
120990 - h: 00 07 users welch................... for Millie
120992 - ..
120993 - Setup Millie's name in the profile as "Millie," not
120994 - Welch.
120996 - ..
120997 - When Netscape is installed, it recognizes all of Millie's
120998 - bookmarks and other configuration.
121000 - ..
121001 - b. Setup Millie with user ID and password on c11 under w2k.
121003 - ..
121004 - c. Setup Millie's access to bank accounts on both Netscape
121005 - and on IE.
121007 - ..
121008 - 6. DSL use onboard network card to connect to the router, which
121009 - is already configured. ref SDS 0 7945
121010 -
121011 -
121012 -
121013 -
121014 -
121015 -
121016 -
121017 -
1211 -
SUBJECTS
Set up Initial Environment
Plan for Configure
Partition Hard Drive C - I
C14 Millie's Computer in Concord Intall OEM Dell Version Windows XP
Partition Hard Drive
OEM CD Windows XP Failed to Support Installing Oprating System Windo
1708 -
170901 - ..
170902 - Partition Format Hard Drive Install Operating System on I: 00 02
170903 -
170904 - Follow up ref SDS 35 4SKV.
170905 -
170906 - Used Windows XP OEM CD from Dell received on 041116, ref SDS 87 LX5H,
170907 - which was later stored, also, reported on 041116. ref SDS 87 UO6M
170909 - ..
170910 - Partition hard drive per report on 010207. ref SDS 43 R3WJ
170911 -
170912 - Problems reported on 010207, ref SDS 43 5C6I, appear to have
170913 - been corrected with the XP program, based on research reported
170914 - 040416. ref SDS 83 DA5F More recently on 041101 asked Dell
170915 - about this and was told customer can partition the drive,
170916 - format and install the operating system.
170918 - ..
170919 - Encountered problem partitioning the drive.
170920 -
170921 - [On 050913 similar problems configuring c15. ref SDS A5
170922 - FO6X
170923 -
170924 - [On 090715 2146 contracted and collaborated with Fry's to
170925 - install Windows XP 32-bit operating system on c16 which is
170926 - an HP HDX 18t 64-bit computer; and this included
170927 - partitioning and formatting the hard drive. ref SDS B0 3F9J
170928 -
170930 - ..
170931 - Windows XP Professional Setup
170932 -
170933 - Instructions say to select an item in the list showing...
170934 -
170935 - -: Partition1 [FAT] 31 MB ( 23 MB Free)
170936 - C: Partition2 [NTFS] 76254 MB ( 73105 MB Free)
170937 - Unpartitioned space 8 MB
170939 - ..
170940 - To set up Windows XP on the selected item, press Enter
170941 -
170942 - [...see below, solve problem by booting off CD, and
170943 - not from DOS prompt. ref SDS 0 KK9L
170945 - ..
170946 - To create a partition in the unpartitioned space, press
170947 - Enter
170949 - ..
170950 - To delete selected partition, press D.
170952 - ..
170953 - Since we want to partition the disk, deleted d: partition.
170955 - ..
170956 - Got error message saying cannot delete the partition.
170958 - ..
170959 - This seems like same message we got on 010207 when it turned
170960 - out the OEM version of the software is defective, and despite
170961 - guidance on 040416 saying XP solved the problem,
170962 - per above.
170964 - ..
170965 - Called Dell...... 800 879 3355
170966 -
170967 - ...shown in the record on 041101. ref SDS 85 2U5J
170969 - ..
170970 - Technical support requires an....
170971 -
170972 - Express Service Code, which is reported in the record on
170973 - 041116. ref SDS 87 5187
170975 - ..
170976 - Talked to Chris. She wanted the Express Service Code again.
170978 - ..
170979 - Chris wanted the name on the account, and Millie's telephone and
170980 - address.
170982 - ..
170983 - Transfer to Software Support.
170984 -
170985 - Case Number: 85476184
170986 -
170987 - Call back...... 800 822 8965 1 ext 66404
170989 - ..
170990 - Talked to Jerod.
170992 - ..
170993 - Jerod wanted Express Service Code again.
170995 - ..
170996 - Jerod wanted the telephone number again.
170998 - ..
170999 - Jerod said we were sent to the wrong department. He works in the
171000 - Dimension Software Department for 21 day support.
171001 -
171003 - ..
171004 - Talked to Anne.
171005 -
171006 - Call back...... 800 822 8965 1 ext 86008
171008 - ..
171009 - Found out the problem is that we needed to boot off of the CD, rather
171010 - than from the DOS prompt after Windows launches.
171011 -
171012 - Boot computer
171013 - F12 press immediately during boot sequence
171014 - Select
171015 -
171016 - Onboard or USB CD-ROM Drive
171018 - ..
171019 - There is a message saying...
171020 -
171021 - Press any key to boot from CD ROM Drive
171023 - ..
171024 - Windows Setup screen appears, and setup loads files.
171026 - ..
171027 - Windows XP Professional Setup
171028 -
171029 - Press Enter
171031 - ..
171032 - Windows XP Licensing Agreement
171033 -
171034 - Press F8 = I agree
171036 - ..
171037 - Windows XP Professional Setup
171038 -
171039 - The following list shows the existing partitions and
171040 - unpartitioned space on this computer.
171041 -
171042 - Use the Up and Down arrow keys to select an item in the list.
171044 - ..
171045 - To setup Windows XP on the selected item press Enter
171047 - ..
171048 - To create a partition in the unpartitioned space, press C
171050 - ..
171051 - To Delete the selected partition, press D.
171053 - ..
171054 - Initially partitioned the drives... c - i
171056 - ..
171057 - Then came back and pressed Enter on C drive thinking this would
171058 - format the drive. This is a mistake.
171060 - ..
171061 - Select the drive where the operating system is installed.
171063 - ..
171064 - I think I wound up installing Windows on d: drive.
171066 - ..
171067 - Initial mistake was installing on the c: drive, so have to remove
171068 - all of the partitions, and start over, because XP has to put some
171069 - stuff on c: and we don't have a way of cleanly deleting everything
171070 - except what is needed, except by formatting the drive, and if the
171071 - operating system is already installed on i, then formatting would
171072 - delete some files that are needed.
171073 -
171074 - [...see below on completing these steps. ref SDS 0 SQ5T
171076 - ..
171077 - Did not see a step to designate the drive where Windows is
171078 - installed.
171080 - ..
171081 - Will have to format the other drives after XP is configured.
171082 -
171084 - ..
1711 -
1712 -
1713 - 2043
1714 -
171401 - Talked to Gina.
171402 -
171403 - Gina does not know how to support customers to configure the computer
171404 - with partitions.
171405 -
171406 -
171408 - ..
1715 -
1716 -
1717 - 2103
1718 -
171801 - Talked to Chris.
171802 -
171803 - Call back...... 877 575 7437 Advanced OS.
171804 -
171805 - Express Service Code, which is reported in the record on
171806 - 041116. ref SDS 87 5187
171807 -
171809 - ..
1719 -
1720 -
1721 - 2111
1722 -
172201 - Talked Resham.
172202 -
172203 - He wasn't able to help. Said this is the Dimension
172204 - department, and we need the Opt280 Plus department.
172205 -
172207 - ..
172208 - Talked to Robert.
172209 -
172210 - He suggested using fdisk on a CD.
172211 -
172212 - This didn't work.
172213 -
172214 - Neither of us could remember quite how to use fdisk, which
172215 - generally creates a primary partition, and then logical
172216 - drives in the secondary partition. We may have it right,
172217 - but then gave up.
172219 - ..
172220 - We are trying to run the XP installation CD on a disk that
172221 - is clean and partitioned. This condition seems to result in
172222 - a message from the installation code asking which directory
172223 - to install the OS. The OEM CD does not seem to have a method
172224 - of partitioning the drive and then selecting the directory
172225 - for installing the code, and then running the OS
172226 - installation op. The OEM process runs these together, and
172227 - as a result, does not provide a step for designating where
172228 - to install XP.
172230 - ..
172231 - Robert will call tomorrow after 1300 to support installation
172232 - of the OS.
172234 - ..
172235 - Robert did not call back.
172237 - ..
172238 - Decided to work on configuring the system, and visit the
172239 - organization issue later.
172241 - ..
172242 - Installed XP in I:\windows
172244 - ..
172245 - Selected NTFS, rather than FAT32.
172246 -
172247 - Research indicated that former problems with NTFS that
172248 - augured for using FAT32, reported on 010205 explains
172249 - problems running NTFS rather than FAT32, ref SDS 38
172250 - EH8I, which is discussed below, ref SDS 0 VB5O, have
172251 - been cleared. Morris said he is using NTFS.
172253 - ..
172254 - Encountered performance issues that might be related to
172255 - NTFS. ref SDS 0 MV5F
172256 -
172258 - ..
172259 - This experience suggests Windows XP can be installed to customer
172260 - requirements in two steps...
172261 -
172262 - 1. Install OS in I: windows
172263 -
172264 - 2. After transferring software, install XP again on I: only on
172265 - this pass, since XP is already on the drive there will be a
172266 - question for the directory.
172268 - ..
172269 - This may still fail, if formatting the disk also loses the
172270 - drive assignment. Will be a long experiement.
172272 - ..
172273 - Actually, this turned out not to be true. Neither Dell, nor Microsoft
172274 - meet customer requirements for command and control of the work.
172275 -
172276 -
172277 -
1723 -
SUBJECTS
BIOS Settings Configure C14 for Productive Use
1803 -
180401 - ..
180402 - BIOS Settings Configure C14 for Productive Use
180403 -
180404 - F2 at system startup opens BIOS for configuring the computer to
180405 - support Knowledge Management, and includes setting the CD ROM drive as
180406 - the boot drive for installing the operating system...
180407 -
180408 - [On 090715 2146 BIOS for the HP HDX 18t has extremely
180409 - limited control features for configuring c16. ref SDS B0
180410 - ZS9G
180411 -
180412 - 1. System
180413 -
180414 - System information
180415 -
180416 - System = Dell System GX280
180417 - BIOS Version = A03 (09/17/04)
180418 - Service Tag = 8GM2R61
180419 - Express Service Code = 18418797577
180420 - Asset Tag = {none}
180422 - ..
180423 - Processor information
180424 -
180425 - Processor Type = Intel Pentium 4 CPU 3.20GHz
180426 - Clock Speed = 3.20 GHz
180427 - Bus Speed = 800 MHz
180428 - L2 Cache = 1 MB
180429 - ID = 0F41
180430 - Hypertheading Capable = Yes
180431 - 64-bit Technology = No
180433 - ..
180434 - Memory information
180435 -
180436 - Installed Memory = 1.0 GB
180437 - Memory speed = 400 MHz
180438 - Memory Channel Mode = Dual Interleaved
180439 - Memory Technology = DDR2 SDRAM
180441 - ..
180442 - Memory Slot Size ECC Rank Type Organization
180443 - DIMM 1 512 MB No 1 Unbuffered x8
180444 - DIMM 3 Empty
180445 - DIMM 2 512 MB No 1 Unbuffered x8
180446 - DIMM 4 Empty
180448 - ..
180449 - Date/Time
180450 -
180451 - Thu Nov 18, 2004 09:03:25 PM
180453 - ..
180454 - Boot Sequence
180455 -
180456 - This list specifies the order that the BIS
180457 - searches devices when trying to find an operating
180458 - system. Only devices that are preceeded by a
180459 - number are bootable (the Space key controls
180460 - whether a particular device is bootable).
180461 -
180462 - Onboard or USB Floppy Drive (not present)
180463 - 1. Onboard SATA Hard Drive
180464 - Onboard IDE Hard Drive (not present)
180465 - 2. Onboard or USB CD-ROM Drive
180466 - 3. USB Device
180468 - ..
180469 - 2. Drives
180470 -
180471 - Diskette Drive
180472 -
180473 - Off USB Internal Read Only
180474 - ---
180476 - ..
180477 - This field determines how the BIOS configures Floppy
180478 - Drives. Operating Systems with USB support will
180479 - recognize USB floppy drives regardless of this
180480 - setting.
180482 - ..
180483 - Off = All floppy drives are disabled
180484 - USB = USB floppy drives are enabled
180485 - Internal = The integrated floppy drive is enabled
180486 - Read Only = The integrated floppy drive is enabled
180487 - and only allows reads
180489 - ..
180490 - The factory default setting is Intenal
180492 - ..
180493 - Note: If USB is selected, ensure that the USB
180494 - Controller field in the Onboard Devices group is set
180495 - to On.
180497 - ..
180498 - 3. Onboard Devices
180499 -
180500 - 1. NIC
180501 - 2. Audio
180502 - 3. USB Controller
180503 - 4. PCI Slots
180504 - 5. LPT Port Mode
180505 - 6. LPT Port Address
180506 - 7. LPT Port DMA
180507 - 8. Serial Port #1
180508 - 9. Serial Port #2
180509 - 10. PS/2 Mouse Port
180511 - ..
180512 - 3. Video
180514 - ..
180515 - 4. Performance
180516 -
180517 - 1. Hyper-threading
180518 - 2. HDD Acoustic Mode
180520 - ..
180521 - 5. Security
180522 -
180523 - 1. Admin Password
180524 - 2. System Password
180525 - 3. Password Changes
180526 - 4. Chassis Intrusion
180527 - 5. Intrusion Alert
180528 - 6. Execute Disable
180530 - ..
180531 - 6. Power Mangement
180532 -
180533 - 1. AC Recovery
180534 - 2. Auto Power On
180535 - 3. Low Power Mode
180536 - 4. Remote Wake Up
180537 - 5. Suspend Mode
180539 - ..
180540 - 7. Maintenance
180541 -
180542 - 1. Load Defaults
180543 - 2. Event Log
180545 - ..
180546 - 8. Post Behavior
180547 -
180548 - 1. Fast Boot
180549 - 2. Numlock Key
180550 - 3. POST Hotkeys
180551 - 4. Keyboard Errors
180552 -
180553 -
180554 -
1806 -
SUBJECTS
Install I: windows Because OEM CD Does Not Support Customer Determin
Install Partition Drive C - I
Swap File, Pagefile.sys Set to Default OS Drive I: Because Plenty of
Windows Environment Swap File Pagefile Sys
Product Key Installation C14 Millie Designated Licensed Owner
2307 -
230801 - ..
230802 - WXP Installation and Setup Product Key
230803 - Windows XP Installation and Setup Product Key
230804 - Product Key Windows XP Installation and Setup
230805 -
230806 - Follow up ref SDS 35 GE7H.
230807 -
230808 - Purchased c14 from Dell on 041110, ref SDS 86 0001, and received the
230809 - computer on 041116, ref SDS 87 XQ6K, which lists product
230810 - specifications for the computer. ref SDS 87 LQ7J
230812 - ..
230813 - Windows XP Professional was installed by Dell in....
230814 -
230816 - ..
230817 - C: WINDOWS
230819 - ..
230820 - Product Key:
230821 -
230824 - ..
230825 - Product key is fastened to the top of the computer case, reported on
230826 - 041116. ref SDS 87 PD3K
230827 -
230828 - [On 101109 purchased Windows XP to get new product key
230829 - configuring c17. ref SDS B1 8L80
230831 - ..
230832 - Windows Help shows....
230833 -
230834 - Microsoft Windows
230835 - Version 5.1 (Build 2600.xpsp_sp2_rtm.040803-2158; Service Pack
230836 - 2) Copyright 1981 - 2001 Microsoft Corporation
230837 -
230838 - Product is licensed to Millie...
230839 -
230841 -
230843 - ..
230844 - Per above, Microsoft failed to support installation to customer
230845 - requirements. ref SDS 0 WU8F
230847 - ..
230848 - Developed experience to accomplish objectives. ref SDS 0 CP4N
230850 - ..
230851 - Used OEM configuration to remove c: drive.
230853 - ..
230854 - Partitioned disk into...
230855 -
230856 - cdefghi
230858 - ..
230859 - Selected install operating system on i drive.
230861 - ..
230862 - Installation of operating system on i drive required formatting the
230863 - drive.
230865 - ..
230866 - After formatting completed, there was no option to select the
230867 - directory for installing the operating system. The OEM CD
230868 - automatically installed the OS in....
230869 -
230870 - i: windows
230871 -
230872 - ...contrary to policy that requires installation in...
230873 -
230874 - i: 00 02
230875 -
230876 -
230877 -
2309 -
SUBJECTS
Service Pack 2 Installed with Original Code from Dell
Service Pack 2 Installed on C14 with Original Installation Using Del
Automatic Updates from Microsoft Not Configured on C14
Automatic Upgrade Download from Microsoft
2706 -
270701 - ..
270702 - WXP Service Pack 2 Installed
270703 -
270704 - Follow up ref SDS 35 KY4S.
270705 -
270706 - The code we have on the OEM CD has service pack 2.
270708 - ..
270709 - Automatic Upgrade procedure was disconnected during configuration.
270711 - ..
270712 - This is a security issue. Automatic upgrades empower Windows to
270713 - provide timely support when a virus strikes, which could be a a
270714 - benefit. There is also opportunity for abuse and inadvertant error.
270716 - ..
270717 - Giving others control for assets without supervision, leads to lax
270718 - performance and to license.
270719 -
270720 -
270721 -
270722 -
270723 -
2708 -
SUBJECTS
Device Driver Not Installed Intel 915G Motherboard Chipset Utililiti
2903 -
290401 - ..
290402 - Dell Desktop System Software (DSS)
290403 - Dell Resources Utilities and Drivers
290404 -
290405 - After the operating system is running, device drivers need to be
290406 - installed, per planning above. ref SDS 0 5S9H
290407 -
290408 - Installed utilities and device drives on the Dell Resources CD, and in
290409 - the order specified in Sevy's letter on 041213. ref SDS 93 PS5V
290411 - ..
290412 - This time installed from the CD, because the network is not yet
290413 - working, so we cannot use the updated drivers submitted by Frank on
290414 - 041222.
290416 - ..
290417 - Dell Desktop System Software (DSS) installed successfully.
290418 -
290419 -
290421 - ..
290422 - Intel Chipset Drivers for ICH6 Systems
290423 - Intel Chipset Utilities Device Drivers
290424 -
290425 - This installed successfully from the Dell CD. Was unable to copy the
290426 - update chipset driver received from Frank on 041222 successfully.
290427 - ref SDS 96 354L
290428 -
290429 -
290431 - ..
290432 - Intel Grantsdale G Integrated Video
290433 - Video Device Drivers Display Adapter Silocon Image Video Controller
290434 -
290435 - This installed successfully directly from the Dell Resources CD using
290436 - procedures that have failed for the past three (3) months, beginning
290437 - on 041129, and reported on 041222. ref SDS 96 474O
290439 - ..
290440 - Did not have to use the work around developed for the original c14,
290441 - reported on 050130. ref SDS A3 5K6I
290442 -
290443 -
290445 - ..
290446 - Cyberlink Power DVD CD ROM Configuration Dell CD
290447 -
290448 - Installed this and it seems to be for playing movies.
290450 - ..
290451 - Experimenting indicates that there should be ways to play a movie that
290452 - uses the entire screen, but the one played for the experiment only
290453 - uses part of the screen, and there is no evident method of fixing it.
290454 -
290455 -
290457 - ..
290458 - Sonic Record Now Read Write CD ROM Drive Copy Files to a CD
290459 -
290460 - Installed this but did not configure, nor experiment to copy files to
290461 - a CD yet.
290462 -
290463 -
290464 -
290465 -
2905 -
SUBJECTS
Registry Guide for Windows Procedures
Start Menu Documents Remove Edit Registry Guide
3204 -
320501 - ..
320502 - Regedit Windows XP Registry Edit Remove Documents Start Menu
320503 - Windows XP Registry Edit Regedit Remove Documents Start Menu
320504 - Documents Remove Start Menu Windows XP Registry Edit Regedit
320505 - Start Menu Documents Remove Windows XP Registry Edit Regedit
320506 -
320507 - Regedit to edit the Windows registry is explained on the Internet
320508 - at...
320509 -
320510 - http://www.winguides.com/registry/article.php?id=1&page=3
320512 - ..
320513 - Call "regedit" from Run option in Start menu.
320515 - ..
320516 - The program is in...
320517 -
320518 - I: windows regedit.exe
320519 -
320521 - ..
320522 - Backup Registry...
320524 - ..
320525 - Guidance recommends before using regedit backup the registry....
320526 -
320527 - http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/en-us/Default.asp?url=/resources/documentation/Windows/XP/all/reskit/en-us/prmb_tol_yohr.asp
320528 -
320529 -
320530 - 1. In the Run dialog box, type ntbackup.
320532 - ..
320533 - 2. In the Backup Utility wizard, click Advanced Mode, click the
320534 - Backup tab, and then select System State.
320536 - ..
320537 - 3. In the Backup destination box, select File or a backup device
320538 - installed on your computer.
320540 - ..
320541 - 4. In the Backup media or file name box, type the destination
320542 - file name.
320544 - ..
320545 - 5. Click Start Backup.
320546 -
320547 - If you want to include other files, such as application or
320548 - personal data files, select the files to save before clicking
320549 - Start Backup.
320550 -
320552 - ..
320553 - System Restore....
320554 -
320555 - http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/en-us/Default.asp?url=/resources/documentation/Windows/XP/all/reskit/en-us/prmb_tol_fngj.asp
320556 -
320557 - Using System Restore, you can restore your x86-based system to
320558 - a state prior to the occurrence of a problem. System Restore
320559 - monitors changes to certain system and application files.
320560 - System Restore functions like an "undo" feature for Windows XP
320561 - Professional configuration changes, allowing you to recover
320562 - from problems caused by such things as incorrect system
320563 - settings, faulty drivers, incompatible applications and so on,
320564 - without risk to personal files, such as documents or e-mail.
320565 -
320567 - ..
320568 - Regedit
320569 -
320570 - This is easier to use in Windows XP than in prior versions.
320571 -
320572 - Use the outline in the left window to find the entry to make.
320573 -
320574 - Click on the menu bar.
320575 -
320576 - Edit
320577 - New
320579 - ..
320580 - This opens a list of new entry types. Select the type for entering
320581 - the change required.
320583 - ..
320584 - Press the Backspace key to clear the text description of the new
320585 - function.
320587 - ..
320588 - Type or use paste to enter the new task description.
320589 -
320590 - press Enter
320591 -
320592 - Click on the menu bar.
320593 -
320594 - Edit
320595 - Modify
320597 - ..
320598 - This opens a dialog box to enter the value for the data field.
320599 -
320600 -
320602 - ..
320603 - Remove Recent Documents from Start menu...
320604 -
320605 - http://www.winguides.com/registry/display.php/8/
320607 - ..
320608 - Create a new DWORD value, or modify the existing value called
320609 - 'NoRecentDocsMenu' set the value to equal '1' to enable the
320610 - restriction
320611 -
320612 - Registry Settings
320613 - User Key:
320614 -
320615 - [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer]
320617 - ..
320618 - System Key:
320619 -
320620 - [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer]
320622 - ..
320623 - Value Name:
320624 -
320625 - NoRecentDocsMenu
320627 - ..
320628 - Data Type:
320629 -
320630 - REG_DWORD (DWORD Value)
320632 - ..
320633 - Value Data:
320634 -
320635 - (0 = disable restriction, 1 = enable restriction)
320637 - ..
320638 - Setting value to 1 removed Documents from Start menu.
320639 -
320640 - Note - when files are opened they are listed in "My Recent
320641 - Documents in
320642 -
320643 - I: documents and settings Username My Recent Documents
320645 - ..
320646 - These may clear each time the system is shut down, otherwise they will
320647 - accumulate forever.
320648 -
320650 - ..
320651 - There are other commands that might be useful....
320652 -
320653 - NoRecentDocsHistory dword 1
320654 -
320655 - ClearRecentDocsOnExit dword 1
320656 -
320657 - MaxRecentDocs dword 14 or 2 or 0
320658 -
320659 -
320660 -
320661 -
3207 -
SUBJECTS
Favorites IE Transfer from Existing Computers Internet Explorer
C14 Favorites IE Transfer from Existing Computers Internet Explorer
3504 -
350501 - ..
350502 - Internet Explorer Import Favorites
350503 -
350504 -
350505 - Favorites for Internet Explorer can be imported by copying the
350506 - file...
350507 -
350508 - c13\\i:\Documents and Settings\Rod Welch\Favorites\...
350509 -
350510 -
350511 -
350512 -
350513 -
3506 -
SUBJECTS
Activex Controls Disabled for Security in Internet Explorer IE
3903 -
390401 - ..
390402 - Activex Controls Disabled for Security Internet Explorer (IE)
390403 - Internet Explorer (IE) Activex Controls Disabled for Security
390404 -
390405 - Windows 2000 introduced a feature for Activex Controls, which is
390406 - described in a document dated 030206 at....
390407 -
390408 - http://inews.webopedia.com/TERM/A/ActiveX_control.html
390409 -
390410 - ....as....
390411 -
390412 - A control using ActiveX technologies. An ActiveX control can
390413 - be automatically downloaded and executed by a Web browser.
390414 - ActiveX is not a programming language, but rather a set of
390415 - rules for how applications should share information.
390416 - Programmers can develop ActiveX controls in a variety of
390417 - languages, including C, C++, Visual Basic, and Java.
390419 - ..
390420 - An ActiveX control is similar to a Java applet. Unlike Java
390421 - applets, however, ActiveX controls have full access to the
390422 - Windows operating system. This gives them much more power than
390423 - Java applets, but with this power comes a certain risk that
390424 - the applet may damage software or data on your machine. To
390425 - control this risk, Microsoft developed a registration system
390426 - so that browsers can identify and authenticate an ActiveX
390427 - control before downloading it. Another difference between Java
390428 - applets and ActiveX controls is that Java applets can be
390429 - written to run on all platforms, whereas ActiveX controls are
390430 - currently limited to Windows environments.
390432 - ..
390433 - Therefore, decided to disable all activex controls by opening...
390434 -
390435 - Internet Explorer (IE) properties
390436 - Security
390437 - Internet
390438 - Custom
390439 - Activex controls and plug-ins
390441 - ..
390442 - Everything is set to disable.
390443 -
390444 -
390445 -
390446 -
390447 -
3905 -
SUBJECTS
Change Sort Order Windows Explorer Numeric Filenames
C14 Sort Order File Management Conform XP Explorer to Standard
4304 -
430501 - ..
430502 - Change Sort Order Windows Explorer Numeric Filenames
430503 - File Management Sort Order Conform XP to Standard
430504 - Sort Order File Management Conform XP Explorer to Standard
430505 - Explorer Sort Order Conform XP to Standard File Management
430506 -
430507 - Windows XP uses a new sort order for numeric filenames causing
430508 - listings of SDS files in particular to display contrary to
430509 - expectations, per below. ref SDS 0 ET6J
430511 - ..
430512 - Research on the Internet at....
430513 -
430514 - http://www.winguides.com/registry/display.php/1293/
430515 -
430516 - ...reports that....
430517 -
430518 - Windows XP introduced a different ordering method when sorting
430519 - numeric file listings in Windows Explorer. Instead of sorting
430520 - character-by-character in the file name, any numeric string is
430521 - now handled as a number.
430522 -
430524 - ..
430525 - Registry Settings
430526 - User Key:
430527 -
430528 - [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer]
430530 - ..
430531 - System Key:
430532 -
430533 - [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer]
430535 - ..
430536 - Value Name:
430537 -
430538 - NoStrCmpLogical
430540 - ..
430541 - Data Type:
430542 -
430543 - REG_DWORD (DWORD Value)
430545 - ..
430546 - Value Data:
430547 -
430548 - (0 = disable restriction, 1 = enable restriction)
430549 -
430550 - Set the value to 1 for standard sort order.
430552 - ..
430553 - Boot computer for new configuration to take effect.
430554 -
430555 -
430556 -
430557 -
430558 -
430559 -
430560 -
4306 -
SUBJECTS
Show Desktop Program Clears and Restores Desktop Quick Launch Deskto
4603 -
460401 - ..
460402 - Show Desktop Program Clears and Restores Desktop
460403 - Quick Launch Desktop Tray Add Show Desktop Application
460404 -
460405 - Windows 2000 has a program that is launched from the Desktop tray to
460406 - minimize all applications on the desktop to avoid clutter and enable
460407 - focus, which keeping all the applications active. A 2nd click
460408 - restores everything.
460410 - ..
460411 - Windows XP does not seem to have this application.
460413 - ..
460414 - Right clicking on the icon in the desktop tray for c12 opens a menu to
460415 - select properties.
460417 - ..
460418 - Properties for Show Desktop does not show the path to the program.
460420 - ..
460421 - Further review showed this application is stored on c12 in...
460422 -
460423 - i: Documents and Settings Rod Welch Application Data
460424 - Microsoft Internet Explorer Quick Launch
460426 - ..
460427 - Looked for the same thing on c14 running XP. Could not find it.
460429 - ..
460430 - Research on the Internet for...
460431 -
460432 - Show Desktop Windows 2000 XP
460433 -
460434 - ...found a site...
460435 -
460436 - http://support.microsoft.com/?kbid=190355
460438 - ..
460439 - How to Re-create the Show Desktop Icon on Quick Launch Toolbar
460440 -
460441 - ...which says in part...
460442 -
460443 - This article describes how to re-create the Show Desktop icon on
460444 - the Quick Launch toolbar. You may want to use this method if the
460445 - Show Desktop icon has been deleted
460446 -
460447 - 1. Use any text editor (such as Notepad) to create a file with
460448 - the following lines:
460449 -
460450 - [Shell]
460451 - Command=2
460452 - IconFile=explorer.exe,3
460453 - [Taskbar]
460454 - Command=ToggleDesktop
460456 - ..
460457 - Save the new file as a file named Show Desktop.scf in the
460458 - Windows\System or Winnt\System32 folder.
460460 - ..
460461 - Created the file with Medit and saved it to...
460462 -
460463 - I: Windows System 32 x
460465 - ..
460466 - Then renamed x to...
460467 -
460468 - Show Desktop.scf
460470 - ..
460471 - This can be created in any system folder, and then copied to
460472 - the task bar using drag and drop, like other applications.
460474 - ..
460475 - Content of the desktop tray is at...
460476 -
460482 -
460483 -
460484 -
460485 -
4605 -
SUBJECTS
Sound System Drivers for Hardware Equipment Sound Video and Game Con
Disconnect Automatic System Sounds for Start Up Shut Down Navigation
C14 Sound System Drivers for Hardware Equipment Sound Video and Game
Sounds Disconnect Automatic System Sounds
5006 -
500701 - ..
500702 - Sounds - Soundmax Integrated Digital Audio Device Drivers Installed
500703 - Device Manager Errors Cleared for Sound System Use Dell Resource CD
500704 -
500705 - Follow up ref SDS 35 BG4S.
500706 -
500707 - Drivers for sound are on a CD from Dell, which were installed with
500708 - configuring the network, per below. ref SDS 0 ZB4N
500710 - ..
500711 - When networking initially failed and prevented transferring software
500712 - to configure c14, review of the Device Manager showed a yellow mark on
500713 - 3 components of the Sound, Video and Game Controllers. ref SDS 0 ZB54
500715 - ..
500716 - After running the Dell CD for Optiplex Resources, which can be run
500717 - from the Start Program menu, as well, but only with the CD in the
500718 - port, this installed device drivers for the Optiplex GX280 computer.
500720 - ..
500721 - Device Manager identifies...
500722 -
500723 - SoundMAX Integrated Digital Audio
500724 - Sound, video, and game controllers
500725 - Analog Devices, Inc, manufacturer
500726 -
500728 - ..
500729 - Turned off most of the beeps because they are bothersome.
500731 - ..
500732 - Select....
500733 -
500734 - System or File Management
500735 - Control Panel
500736 - Sounds
500738 - ..
500739 - Medit Beep is active by leaving the "default" beep active.
500741 - ..
500742 - Everything else is off, including the first sound called an
500743 - "Asterisk" which not explained anywhere, but seems to be the primary
500744 - warning message when a file is opened, and so is a nusiance.
500746 - ..
500747 - CDs are playing music through the CPU speaker, rather than the
500748 - speakers connected to the PC.
500749 -
500750 - This is a problem, which was fixed per below. ref SDS 0 TC6L
500752 - ..
500753 - Trouble Shooting called from Properties for the sound device, per
500754 - above, ref SDS 0 J49F, indicates the BIOS may not be set for external
500755 - speakers. Although it seemed to say that if the controller is
500756 - separate from the main board, then the speakers should function
500757 - automatically when connected to the PC.
500759 - ..
500760 - Turned out BIOS is okay.
500762 - ..
500763 - Discovered that speaker cable was connected to the wrong port.
500764 -
500765 - Quick Reference Guide
500766 -
500767 - ...shows on page 23 that speakers are connected to the middle port,
500768 - called...
500769 -
500770 - Line Out
500772 - ..
500773 - Making this change fixed the problem.
500775 - ..
500776 - Windows Explorer
500777 -
500778 - System Navigation
500779 -
500780 - This is a main item to unplug sound, because it makes
500781 - noise everytime a directory is changed going forward or
500782 - backward. This is done a lot, so it is helpful not to
500783 - have a noise occur each time.
500784 -
500785 -
500786 -
5008 -
SUBJECTS
C14 Install HP ScanJet Printer
HP ScanJet Printer Install Configure Driver Obtain from XP Code
5204 -
520501 - ..
520502 - Printer HP Deskjet 895cse Configured
520503 -
520504 - Connected printer cable, and booted c14.
520506 - ..
520507 - Plug and play feature recognized new equipment and launched
520508 - configuration operation for...
520509 -
520510 - HP Deskjet 895cse
520512 - ..
520513 - Op asked for CD. Found the CD, but decided to specify the location
520514 - on....
520515 -
520516 - g: 00 hp895cs
520518 - ..
520519 - Windows configuration operation processed this notice, and found a
520520 - driver. Windows configuration op also checked the Internet and found
520521 - two other drivers, which were positioned above the driver that came
520522 - with the printer. Selected the first choice at the top of the list.
520524 - ..
520525 - Printing seems very slow.
520527 - ..
520528 - Actually, this may be caused by closing the file being printed before
520529 - the print op is completed. Another test with the file being printed
520530 - still on the screen seems to yield adequate performance.
520532 - ..
520533 - We later had a problem with a continuous error message displayed when
520534 - the computer boots saying the printer is not configured. Despite this
520535 - notice the printer runs correctly. Going through the printer setup in
520536 - order to clear the error message failed. Morris explained this is
520537 - because the printer is already configured. The configuration has to
520538 - be removed by opening Control Panel, then opening "Printers and
520539 - Faxes" and deleting the entry for...
520540 -
520541 - HP Deskjet 895cse
520542 -
520543 - ...then the installation will run again.
520545 - ..
520546 - Checking the Internet at...
520547 -
520548 - http://h10025.www1.hp.com/ewfrf/wc/document?lang=en&lc=en&cc=us&docname=bpd09005&lang=en&cc=us
520550 - ..
520551 - Guideance says Windows XP has the best driver for the printer.
520552 -
520553 -
520554 -
520555 -
520556 -
5206 -
SUBJECTS
Security Center Disconnect Windows XP Firewall Remove Icon from Tray
Cookies Disconnect for Privacy Security Confidentiality
5604 -
560501 - ..
560502 - Cookies Off Security Privacy Netscape Internet Explorer
560503 -
560504 - Follow up ref SDS 35 R59I.
560505 -
560506 - Internet Explorer
560507 -
560508 - Cookies are turned off as follows.....
560510 - ..
560511 - Right click on IE to open menu and select properties.
560513 - ..
560514 - Security Tab
560515 -
560516 - Internet (World Globe icon today) - single click to highlight
560517 -
560518 - Custom Level, click on button at bottom of menu to open
560519 - options.
560520 - ..
560521 - About 33% down the scroll bar is cookies. Turn it
560522 - off.
560523 -
560525 - ..
560526 - Netscape
560527 -
560528 - Cookies are turn off as follows...
560529 -
560530 - Open Netscape Communicator and click
560531 -
560532 - Edit option on top menu bar, single click to open menu.
560533 -
560534 - Preferences, at bottom of Edit menu
560535 -
560536 - Catagory in left margin, double click on....
560538 - ..
560539 - Advanced at bottom of list
560540 -
560541 - Cookies are shown to the right, select disable.
560542 -
560543 - Click OK at bottom to save changes.
560544 -
560545 -
560547 - ..
560548 - Firewall Disconnect Security Center for Networking Remove Icon on Tray
560549 - Security Center Disconnect Windows XP Firewall Remove Icon from Tray
560550 -
560551 - Disconnected Windows XP Firewall, so that the networking operates
560552 - smoothly transferring files between computers and to the Internet for
560553 - anytime, anywhere intelligence, reported below. ref SDS 0 IM5K
560555 - ..
560556 - [On 041213 1852 after exchanging computer c14 with Dell to
560557 - correct hardware problems, configuring c14 again with
560558 - Windows XP disconnected firewall again. ref SDS 94 P46I
560560 - ..
560561 - There is a Windows firewall emblem on the desktop tray in the field
560562 - next to where time is displayed in the lower right corner of the
560563 - screen. This can be disconnected as follows...
560564 -
560565 - 1. Security Center open in Control Panel
560566 -
560567 - 2. Resources are listed along the left side of the window.
560568 -
560569 - If nothing is listed below "Resources," then click the
560570 - double down arrowhead indicators at the end of Resources,
560571 - and this opens a list of tasks.
560573 - ..
560574 - 3. Change the way Security Center alerts me.
560575 -
560576 - Select this choice and turn off the emblem on the desktop
560577 - tray.
560578 -
560579 -
560580 -
560581 -
560582 -
5606 -
SUBJECTS
CD ROM Drive DVD J Drive Play Read Only Runs with Windows XP Driver
CD ROM Drive DVD K Drive Read Write Requires Driver Dell Provides Se
J CD ROM Drive DVD K Drive Read Only Autorun Off
K CD ROM Drive DVD K Drive Read Write Autorun Off
C14 CD ROM Autorun Disable/Enable Drives from Launching Programs Whe
6107 -
610801 - ..
610802 - CD ROM Turn Off Automatic Execute Autorun
610803 - Autorun CD ROM Turn Off Automatic Execute
610804 -
610805 - Follow up ref SDS 35 TM6K.
610806 -
610807 - On 990825 received information on the web about this. ref SDS 10 9GK7
610809 - ..
610810 - The default condition for the CD is that if someone puts some kind of
610811 - file on a CD and the CD is installed in the drive, then the thing
610812 - takes off.
610814 - ..
610815 - On 010205 got instructions on how to avoid this nusiance, so nothing
610816 - executes unless requested by the user. ref SDS 39 H3EY
610818 - ..
610819 - Found additional guidance for XP in the files that came with a new
610820 - program to regscrubxp, per below.
610821 -
610822 - Turn Off Autoplay for Program CDs
610823 -
610824 - How can you stop Windows XP from launching program CDs?
610826 - ..
610827 - Click Start, click Run, type GPEDIT.MSC to open Group Policy
610828 - in the Microsoft Management Console.
610830 - ..
610831 - Double-click Computer Configuration, double-click
610832 - Administrative templates, double-click System, and then click
610833 - Turn off autoplay.
610835 - ..
610836 - The instructions on your screen describe how to configure this
610837 - setting.
610838 -
610839 - Right click on the string "Turn off autoplay" in the list
610840 - to open a menu, and select Properties to display the
610841 - setting dialog.
610843 - ..
610844 - Click Enabled, and choose CD-ROM drives, then click OK, to
610845 - stop CD autoplay.
610847 - ..
610848 - This setting does not prevent Autoplay for music CDs.
610849 -
610850 -
610851 -
610852 -
610853 -
6109 -
SUBJECTS
Media Player - Original Works Better than Windows Media Player in Wi
Windows Media Player - New Program Doesn't Work as Well
C14 Media Player - Original Works Better than Windows Media Player i
6505 -
650601 - ..
650602 - Media Player for Movies
650603 -
650604 - Follow up ref SDS 35 4DG2.
650605 -
650606 - Configured....
650607 -
650608 - mplayer.exe
650609 -
650610 -
650611 - ...per prior work on 010202. ref SDS 35 4DG2
650612 -
650613 -
650614 -
650615 -
6507 -
SUBJECTS
Cdplayer.exe Works Better than Windows Media Player
Windows Media Player - New Program Doesn't Work as Well
C14 Cdplayer.exe Plays Music Files with CDS Extension
Media Player - Original Works Better than Windows Media Player in Wi
Cdplayer.exe Plays Music Files with CDS Extension
7007 -
700801 - ..
700802 - Cdplayer Set for Music
700803 -
700804 - Follow up ref SDS 35 G8E2.
700805 -
700806 - Copied cdplayer.exe from c13 to c14, set...
700807 -
700808 - I: windows system32 cdplayer.exe
700810 - ..
700811 - ...the default program for .cda files, using the open with feature.
700812 -
700813 -
700814 -
700815 -
700816 -
700817 -
700818 -
7009 -
SUBJECTS
User ID Millie Set Sole User Default Administrator No Login Processs
Administrator Millie Set Sole User Default Administrator No Login Pr
C14 Boot Sequence Hard Drive F12 Launch from CD to Install Operating
7305 -
730601 - ..
730602 - Administrator Configuration Millie Sole User
730603 -
730604 - Follow up ref SDS 35 2192.
730605 -
730606 - For this installation, decided to only identify Millie for using c14,
730607 - so she is the administrator by default. The administrator default
730608 - window does not run during the power up process.
730610 - ..
730611 - Administrator identification is set in...
730612 -
730613 - Control Panel
730614 - User Accounts
730615 - Change my account type
730617 - ..
730618 - Administrator can use...
730619 -
730620 - Control Panel
730621 - Administrative Tools
730622 -
730623 -
730624 -
730625 -
730626 -
7307 -
SUBJECTS
Programs Stored on G: for online Installation
Product Key Windows XP C14 Received 041116 Configured 041118
Product Key Installation C14 Millie Designated Licensed Owner
7605 -
760601 - ..
760602 - Software Programs Stored on G: for Online Installation
760603 -
760604 - Follow up ref SDS 35 K3SG.
760605 -
760606 - Put the following installation program code on c13....
760607 -
760608 - Windows XP
760609 -
760610 - g: 00 wxpoem
760611 -
760612 - This is the code for Windows XP Professional from the OEM
760613 - CD that came with c14
760615 - ..
760617 -
760619 - ..
760620 - Microsoft Office 2000 g: 00 MSO...................
760621 - ref SDS 0 0785
760623 - ..
760624 - Microsoft Project g: 00 MSProject..............
760625 - ref SDS 0 1TSW
760627 - ..
760628 - Viso g: 00 Visio..................
760629 - ref SDS 0 NT6W
760631 - ..
760632 - Acrobat g: 00 Acrobat.................
760633 - ref SDS 0 R18F
760634 -
760635 -
760636 -
760637 -
7607 -
SUBJECTS
Configure Ultrasharp 1905FP Flat Panel with Height Dell
Video Cable Connect VGA Cable Monitor to Pin Connector on CPU Intel
Ultrasharp 1905FP Flat Panel with Height Dell
7905 -
790601 - ..
790602 - Video Display Configuration
790603 -
790604 - Follow up ref SDS 35 GR5W.
790605 -
790606 - Video configured successfully with plug-and-play using the VGA cable
790607 - connected from the display monitor to the video controller pin
790608 - connector in back of the system unit, reported on 041116. ref SDS 87
790609 - 9K9G
790611 - ..
790612 - The record on 041116 shows the computer has two (2) video controllers
790613 - installed. ref SDS 87 O54Y
790615 - ..
790616 - Device Manager shows...
790617 -
790618 - Display adapters...
790619 -
790620 - Intel 82915G Express Chipset Family
790621 - Intel 82915G Express Chipset Family
790623 - ..
790624 - This aligns with planning on 041101 when the product specification was
790625 - developed, ref SDS 85 6V4J, and shown later in the packing list
790626 - received on 041116 that lists. ref SDS 87 O54Y
790628 - ..
790629 - Evidently, the device driver is installed from the OEM Windows XP CD
790630 - for the Intel video controller onboard the motherboard because
790631 - everything seems to work, but for some reason used the same device
790632 - driver for the Silocon Image video controller.
790634 - ..
790635 - [On 041210 Frank at Dell explained there are separate device
790636 - drivers for the DVI video controller. ref SDS 91 LQ8O
790638 - ..
790639 - [On 050107 Dell proposes replacing the video controller.
790640 - ref SDS 99 DT6I
790642 - ..
790643 - Selected 1280 x 1024 resolution.
790645 - ..
790646 - This is a good resolution for multiple sessions, however the desktop
790647 - characters are a bit small, especially for Millie.
790649 - ..
790650 - Another factor that is not evident until after getting experience
790651 - using a higher resolution, is that moving the pointer across the
790652 - screen takes moving the hand, rather than just the wrist. This is a
790653 - major cause of fatigue.
790655 - ..
790656 - With the monitor elevated off the desk on a separate table, Millie has
790657 - to sit close enough to see the characters for email and banking.
790658 - Sitting close requires her to tilt her head up to see the monitor,
790659 - which places a strain on her neck. If she sits back in the chair,
790660 - this eliminates having to look up, so there is no strain on the neck,
790661 - but then the characters are too difficult to read in 1280x1024.
790663 - ..
790664 - The solution we will try is to switch between 1080x768 which makes the
790665 - characrters big enough so she can see them sitting back in the chair
790666 - from the desk and keyboard, and without tilting her head up.
790667 -
790668 -
790669 -
790670 -
790671 -
7907 -
SUBJECTS
Desktop Menu Properties Settings Windows Classic Resolution 1240x102
8103 -
810401 - ..
810402 - Menu Text Too Small for High Resolution Graphics
810403 - Font Size Menus Content Easy to Read at High Resolution
810404 - Text Too Small Increase Size of Characters Change Font
810405 - Desktop Setup So Characters are Larger and Easier to Read
810406 -
810407 - Follow up ref SDS 35 BK3A.
810408 -
810409 - SDS requires efficient ergonomics setting text size balanced with
810410 - window size on the computer screen for constructing records quickly
810411 - and accuratley.
810413 - ..
810414 - Screen resolution and DPI are the only settings for controlling text
810415 - and window size for running SDS in the DOS NTVD environment. When SDS
810416 - is configured in a "folder" by right clicking on the desktop, the size
810417 - of text characters can be set in the XP application setup menu.
810418 -
810419 - Choose Raster Fonts
810420 - Size set to 10 x 18
810422 - ..
810423 - This provides the best appearance and balance with window size.
810425 - ..
810426 - However, this alone is not necessarily sufficient, and so additional
810427 - configuration may be needed as follows...
810429 - ..
810430 - Size and readability of text in system menus and diagnostic reporting
810431 - such as directory listings, can be configured as follows...
810433 - ..
810434 - On the desktop, right click on any clear space. This opens...
810436 - ..
810437 - Display Properties... select...
810438 -
810439 - Settings tab...
810441 - ..
810442 - Set video resolution to 1280x1024.
810444 - ..
810445 - The task bar, characters and system messages are a bit small. The
810446 - advantage of high resolution is being able to have multiple sessions
810447 - of SDS open with both readable using the 19" flat panel screen.
810449 - ..
810450 - On c14 today, it turned that the default resolution for the graphics
810451 - controller provided an ergonomically efficient text size balanced with
810452 - screen size, per above. ref SDS 0 BK3A, so no further configuration
810453 - was needed.
810455 - ..
810456 - Task Bar height and text size that enables ease of reading and use
810457 - without being obtrusive, worked well today with maximum screen
810458 - resolution 1280 x 1024 for the controller on c14.
810460 - ..
810461 - Reducing screen resolution can reduce clarity and cripsness of text,
810462 - while increasing resolution makes default characters too small to
810463 - read.
810465 - ..
810466 - If the chacter size is still too small.
810467 -
810468 - Settings tab...select
810469 -
810470 - Advanced
810472 - ..
810473 - "Advanced" opens a menu for changing DPI settings.
810474 -
810475 - Changing from 96 DPI to 120 increases size of characters in display
810476 - screens, so that content is easier to see, than with smaller
810477 - character sizes. For example the listings of directories, files,
810478 - and diagnostics in the File Management system.
810479 -
810480 - This does not seem to have any effect on the size of characters
810481 - in the SDS program displayed by the DOS NTVD feature of the XP
810482 - operating system.
810484 - ..
810485 - Other ways to change the font size in screens are...
810486 -
810487 - Appearance.....select
810488 -
810489 - Windows and buttons...
810490 -
810491 - Windows Classic selction has been standard for SDS
810492 - the past 20 years.
810494 - ..
810495 - Font size
810496 -
810497 - Try "Large" or Extra Large.
810499 - ..
810500 - Advanced tab
810501 -
810502 - Change size of menu elements including font size
810503 - for easier display.
810505 - ..
810506 - If the configuration does not yield acceptable text size and
810507 - appearance, try changing the resolution....
810508 -
810509 - Settings tab...select
810510 -
810511 - Resolution of display
810512 -
810513 - This is a last resort. Generally, it is desirable to run
810514 - the graphics at maximum resolution for the sharpetst
810515 - images, including text characters. However, high resoluton
810516 - settings reduce the text to the smallest possible size, and
810517 - this makes text very difficult to read. Adjusting DPI, per
810518 - above, ref SDS 0 RO7F, increases text size, but sometimes
810519 - this causes thicker characters that do not look crisp and
810520 - clear, more like everything looks bold, rather than simply
810521 - bigger. Similarly, switching font from normal to large or
810522 - extra large, per above, ref SDS 0 RO8H, has similar
810523 - results.
810525 - ..
810526 - Reducing the resolution of the display from the maximum
810527 - supported by the graphics controller, has the effect of
810528 - providing larger text size with normal line thickness to
810529 - avoid the bold appearance. However, this also causes a
810530 - hazy appearance of the characters.
810531 -
810532 -
810533 -
810535 - ..
810536 - Increased the size of characters on the desktop by changing DPI from
810537 - 96 to 120, which is opened by...
810539 - ..
810540 - Right click on empty space on the screen to open a desktop menu.
810541 - Select Properties to get a configuration menu.
810543 - ..
810544 - Select....
810545 -
810546 - Settings
810547 - Advanced
810549 - ..
810550 - Opens Plug and Play Monitor and Intel 82915G Express Main Board
810551 -
810552 - DPI Setting
810554 - ..
810555 - When this is changed from 96 to 120, the characters are bigger, but
810556 - seem less crisp, i.e., somewhat fuzzy. Another problem is that
810557 - opening multiple tasks on the desktop, which is a major requirement
810558 - for working "intelligently" with a "paperless office" metaphor, lacks
810559 - visual balance. So changed back to 96 DPI.
810560 -
810561 -
810563 - ..
810564 - Desktop style set to Windows Classic...
810565 -
810566 - Right click on empty space on the screen to open a desktop menu.
810567 - Select Properties to get a configuration menu.
810569 - ..
810570 - Select....
810571 -
810572 - Appearance
810573 -
810574 - Scheme
810575 -
810576 - Windows Classic Large or Windows Standard Large are both
810577 - okay. They make the task bar a little brighter.
810578 -
810580 - ..
810581 - Item
810582 -
810583 - Desktop
810584 -
810585 - Set color from palette at right of menu.
810587 - ..
810588 - On c14, cannot find this option in the desktop properties.
810589 -
810590 - Menu
810591 -
810592 - Set characters to 10 rather than 8
810593 -
810594 -
810595 -
810596 -
810598 - ..
810599 - Date Format YYYYMMDD and Time 24 Hour Clock
810600 - Time 24 Hour Dislpay System Clock Military Format
810601 - Clock Configure Format to 24 Hour Military HHMM
810602 - Military Time 24 Hour Configure System Clock Format
810603 -
810604 - The clock in the lower right corner of the screen typically displays
810605 - in standard 12 hour format with a or p for AM and PM.
810607 - ..
810608 - For SDS the time in military format works best, and setting this
810609 - format to 24 hours also lists directories and files in the file
810610 - managmeent system in a uniform 24 hour structure.
810612 - ..
810613 - Windows XP Configures time formats in the Control Panel....
810614 -
810615 - XP desktop has formats and the place to find control for the date
810616 - and time format is different.
810617 -
810618 - 1. Windows XP Style
810619 -
810620 - This is the format Microsoft developed to give XP a new
810621 - appearance distinguished from prior versions.
810623 - ..
810624 - To change the format for dates and time display, in the
810625 - Control Panel select...
810626 -
810627 - Category View: Date, Time, Language and Regional Options
810628 -
810630 - ..
810631 - 2. Windows Classic Style
810632 -
810633 - This creates appearance of the desktop and various support
810634 - features, for example menus and listings of directories and
810635 - files.
810637 - ..
810638 - C14 has been set to Windows Classic
810640 - ..
810641 - change format for dates and time display, in the Control
810642 - Panel select...
810643 -
810644 - Regional Options
810645 - Customize
810646 - Time
810647 -
810648 - h:mm:ss:tt....... for conventional format of time
810649 - HH:mm:ss......... for 24 hour military format
810651 - ..
810652 - Date
810653 - Short date format
810654 -
810655 - yyyy-mm-dd....... for year month day
810656 -
810657 -
810659 - ..
810660 - Cursor Scroll Rate
810661 - Keyboard Cursor Scorll Rate
810662 -
810663 - In the Control Panel, open "Keyboard" to change the rate the cursor
810664 - scrolls with the arrow keys pressed.
810665 -
810666 -
810667 -
810668 -
810669 -
810670 -
8107 -
SUBJECTS
System Management File Folder Options
C14 System Management File Folder Options
8304 -
830501 - ..
830502 - System Management Folder Options and File List Format
830503 - Folder Options, File List Format in System Management
830504 -
830505 - Follow up ref SDS 35 4WUC.
830506 -
830507 - Configure System Management to facilitate understanding, accessing and
830508 - managing directories and files.
830510 - ..
830511 - Once the format is set up for one folder, it can be applied to all
830512 - folders using View tab in Folder Options of Tool menu, per below.
830513 - ref SDS 35 6G3I
830514 -
830515 -
830516 -
830517 -
8306 -
SUBJECTS
Start Menu Program List
C14 Start Menu Program List
8504 -
850501 - ..
850502 - Start Menu Windows XP Program Listing
850503 -
850504 - Follow up ref SDS 35 126O.
850505 -
850506 - There is some background in the record for c8 in the record on 960507.
850507 - ref SDS 3 QL6F
850509 - ..
850510 - Key step is to convert the format to Windows classic, which is
850511 - done...
850512 -
850513 - Task Bar right click, open menu, select Properties.
850514 -
850515 - Start Properties, select Start Menu tab
850517 - ..
850518 - There are 2 choices...
850519 -
850520 - Start menu
850521 -
850522 - Classic Start menu
850523 -
850524 -
850525 -
850526 -
850527 -
8506 -
SUBJECTS
Internet Connect Router to DSL and Other Computers for Networking
Modem C14 Using Same System for C13 C12 C11 DSL SpeedStream Pacbell
8704 -
870501 - ..
870502 - Internet Connect Router to DSL and Other Computers for Networking
870503 - DSL Internet Router Connections to Other Computers for Networking
870504 - Router Connect to Internet DSL and Other Computers for Networking
870505 - Networking Router Connect to Internet DSL and Other Computers
870506 -
870507 - Follow up ref SDS 35 7945, ref SDS 34 5Z9M.
870508 -
870509 - Connected cable from router to the Network port on c14, listed in the
870510 - packing slip on 041116. ref SDS 87 9O4O
870512 - ..
870513 - Used network identification configured on 041116. ref SDS 87 059O
870515 - ..
870516 - Problem networking XP with W2K reported on 021214, ref SDS 76 0NW0,
870517 - was reported later on 040416 to be solved with more recent code.
870518 - ref SDS 83 AT5G
870520 - ..
870521 - Talked to Morris.
870523 - ..
870524 - He said that Service Pack 2 has added to XP a Firewall that
870525 - prevents transferring between local computers in addition to
870526 - across the Internet. Millie's computer has Service Pack 2
870527 - installed, per below. ref SDS 0 9Y66
870529 - ..
870530 - Morris said to get networking to run, he had to disconnect the
870531 - Firewall. (see also above, ref SDS 0 P46I)
870532 -
870533 - [On 041213 1852 after exchanging computer c14 with Dell to
870534 - correct hardware problems, configuring c14 again with
870535 - Windows XP disconnected firewall again. ref SDS 94 P46I
870537 - ..
870538 - Firewall is located in....
870539 -
870540 - Control Panel
870541 - Security Center
870542 -
870543 - Changed settings to turn...
870545 - ..
870546 - Firewall on
870547 - LAN on.
870548 - Printer and File Sharing set on.
870550 - ..
870551 - These settings seem to permit LAN ops for what we need.
870553 - ..
870554 - Netw