CONTACTS 

SUBJECTS
Windows XP Failed Operating System OS Registry C14 Would Not Complet
Repair Windows XP Operating System Failed Windows XP OS Registry C14
Performance Slow Scrolling Files in SDS
Repair Windows XP Operating System Failed Windows XP OS Registry C14

0806 -
0806 -    ..
0807 - Summary/Objective
0808 -
080801 - Follow up ref SDS 6 0000, ref SDS 5 0000.
080802 -
080803 - Called Dell to follow up Frank's plan on installing an updated device
080804 - driver for the Silocon Image video controller.  Tim plans to notify
080805 - Frank to call back by close of business today. ref SDS 0 WM5F  Called
080806 - Dell back at close of business and talked to Sevy. ref SDS 0 QU7F  Her
080807 - research showed that the device driver for the Silocon Image video
080808 - controller is included with utilities that are installed to configure
080809 - the Intel chipset for the motherboard. ref SDS 0 WT4H  Sevy reported
080810 - that device drivers must be installed in a particular order different
080811 - from the list in Dell's guidance on the Resources CD.  Dell recommends
080812 - rework to install the entire operating system again in order to
080813 - install device drivers in the correct order.  Sevy submitted a list
080814 - showing the order to install device drivers. ref SDS 0 PS5V  Following
080815 - these instructions resulted in successful installation, with the
080816 - Device Manager showing all drivers installed correctly. ref SDS 0 VX4L
080817 - Began to develop lessons learned for system configuration. ref SDS 0
080818 - LQ5J
080820 -             ..
080821 -            [On 041217 lost display adapter configuration by removing
080822 -            device drivers. ref SDS 9 LP59
080824 -             ..
080825 -            [On 041217 commend Sevy's work on this transaction.
080826 -            ref SDS 9 Q57O
080828 -             ..
080829 -            [On 041222 Frank submitted new instructions; installation
080830 -            of Intel chipset utilities were successful, however, the
080831 -            video drivers failed to install again. ref SDS 10 K463
080833 -             ..
080834 -            [On 050130 applying the sequence for installation in Sevy's
080835 -            letter was successful configuring device drivers.
080836 -            ref SDS 13 GD62
080837 -
080838 -
080839 -
080841 -  ..
0809 -
0810 -
0811 - Progress
0812 -
081201 - Display Adapter Device Driver Silocon Image Video Controller
081202 -
081203 - Follow up ref SDS 6 0001, ref SDS 5 JL5N.
081204 -
081205 - Called Dell......           800 879 3355
081206 -
081207 - ...at the number used to support reported on 041129, ref SDS 4 MH5N,
081208 - and citing the record on 041118, ref SDS 3 1M51, that shows the case
081209 - number. ref SDS 3 ZY6L
081211 -  ..
081212 - Express Service Code keyed into telpehone keypad, listed on 041116.
081213 - ref SDS 2 517Y
081215 -  ..
081216 - Talked to Tim.
081218 -  ..
081219 - Gave service tag number again.
081221 -  ..
081222 - Explain background discussion with Frank on 041210. ref SDS 5 PK6Y
081224 -  ..
081225 - Tim asked me to hold on while he investigates.
081226 -
081228 -  ..
0813 -
0814 -
0815 - 1139
0816 -
081601 - Tim back online and said that sluggish performance reported for c14 on
081602 - 041118 when the system was configured, ref SDS 3 MV5F, following
081603 - receipt from Dell on 041116, ref SDS 2 0001, is caused by failure to
081604 - install the drivers on the Silocon Image video controller.
081605 -
081606 -        [On 050118 investigation on replacement CPU configured at the
081607 -        factory with no device manager defects shows sluggish
081608 -        performance due to non-responsive I/O. ref SDS 12 IV7X
081610 -  ..
081611 - He explained that the Silocon Image video controller is running on a
081612 - Windows XP generic driver, and this slows performance because the cpu
081613 - must perform a lot of extra calculations that convert the standard
081614 - device driver into requirements for the video output from the Silocon
081615 - Image controller.
081617 -  ..
081618 - Explained cascading problems, reported on 041211. ref SDS 6 GP7O
081620 -  ..
081621 - There is now a new element for "Other" in the list for the Device
081622 - Manager, and it shows there is a yellow error flag on a component for
081623 - "Parallel" device.
081625 -  ..
081626 - The incorrect video driver is no longer listed with display element,
081627 - but is now listed below "Other."
081629 -  ..
081630 - Tim feels these cascading problems occur from not having the correct
081631 - video driver for the Silocon Image video controller.
081633 -  ..
081634 - As a result, he feels Frank's plan to research drivers for the Silocon
081635 - Image video controller is the best solution, reported on 041210.
081636 - ref SDS 5 PK6Y
081637 -
081638 -      [...below, Sevy reported the driver for the Silocon Image video
081639 -      controller is part of Intel utilities that comes with the Dell
081640 -      Resource CD, and that it much be installed in a particular order.
081641 -      ref SDS 0 WT4H
081643 -       ..
081644 -      [On 041215 Frank submitted updated driver for Silocon Image video
081645 -      controller. ref SDS 8 1J78
081647 -  ..
081648 - Below, Tim plans follow to contact Frank. ref SDS 0 WM5F
081649 -
081650 -
081651 -
081652 -
081653 -
0817 -

SUBJECTS
Repair Windows XP Operating System Failed Windows XP OS Registry C14
Windows XP Failed Operating System OS Registry C14 Would Not Complet

1404 -
140501 -  ..
140502 - Igfxext exe Missing Intel Graphics Driver Reported
140503 - Repair Windows XP Installation Suggested by Tech Support Supervisor
140504 -
140505 - Follow up ref SDS 5 JL77.
140506 -
140507 - Tim was not familiar with ifgxext.exe.
140509 -  ..
140510 - In subsequent discussions, asked Sevy about missing the ifgxext.ext
140511 - file during the repair process on 041210. ref SDS 5 IG4K
140513 -  ..
140514 - Sevy asked a colleague and reported that ifgxext.ext is automatically
140515 - installed in the system32 directory.  She feels that problems reported
140516 - during the repair operation on 041210 were caused by prior failures to
140517 - install device drivers in the correct sequence from the Dell Resource
140518 - CD on 041129.
140520 -  ..
140521 - At this stage the only rememdy is to format the drive and install the
140522 - operating system again.
140523 -
140524 -
140525 -
140526 -
140527 -
140528 -
1406 -

SUBJECTS
Video Controller Device Driver Failing Silocon Image Model Sil 1364A
Device Drivers Dell Resource CD Install Correct Order Sevy

2004 -
200501 -  ..
200502 - Video Controller Device Driver Silocon Image Model Sil 1364ADD2-N
200503 - Silocon Image Model Sil 1364ADD2-N Video Controller Device Driver
200504 - ATI Device Driver for Video Card Failed Install from Dell Resource CD
200505 -
200506 - Follow up ref SDS 5 WM5F.
200507 -
200508 - Tim advised that his supervisor is calling Frank to ask that he call
200509 - before COB today on progress finding the driver for the Silocon Image
200510 - controller, and to hopefully solve cascading problems, per above,
200511 - ref SDS 0 KO4J, including the missing file, also shown above.
200512 - ref SDS 0 JL77
200514 -  ..
200515 - Tim will send a letter to me and to Frank confirming these
200516 - understandings.
200517 -
200518 -      [On 041215 Frank submitted updated driver for Silocon Image video
200519 -      controller. ref SDS 8 1J78
200520 -
200521 -
200523 -  ..
2006 -
2007 -
2008 - 1826
2009 -
200901 - Did not get the letter from Tim.
200902 -
200903 - Called Dell.
200905 -  ..
200906 - Express Service Code keyed into telpehone keypad again, listed on
200907 - 041116. ref SDS 2 517Y
200909 -  ..
200910 - Talked to Sevy 0186339.
200912 -  ..
200913 - She asked for the service tag number again.
200915 -  ..
200916 - Sevy reviewed background in Dell's computer records.  She found Tim's
200917 - report that his boss was to contact Frank about following up to
200918 - complete repair of c14.  Sevy could not find a record of Tim's plan to
200919 - confirm understandings in a letter to Frank with a copy to Rod, per
200920 - above. ref SDS 0 WM5F
200922 -  ..
200923 - Sevy said she may be able to help refine configuration of c14 to
200924 - install the correct device drivers for the Silocon Image video
200925 - controller, and to improve performance of the system.
200927 -  ..
200928 - Sevy explained that cascading performance problems reported on 041118,
200929 - and discussed with Tim this morning, per above, ref SDS 0 KO4J, can
200930 - often be caused by defective video configuration.  She feels using the
200931 - correct device driver is part of the solution.
200933 -  ..
200934 - Sevy asked to hold the line while she performs research.
200935 -
200936 -
200938 -  ..
2010 -
2011 -
2012 - 1844
2013 -
201301 - Sevy came back online and reported having conferred with colleagues
201302 - who told her that the device driver for the Silocon Image video
201303 - controller is installed along with installing the Intel Utilities,
201304 - which is also called a "chipset."  She said her Dell associates feel
201305 - there is not a separate device driver for the Silocon Image video
201306 - controller listed in the Dell Resource CD, and so we can proceed with
201307 - installation without waiting for results of Frank's research, planned
201308 - on 041210, ref SDS 5 PK66, and the discussion above with Tim.
201309 - ref SDS 0 WM5F
201310 -
201311 -            [On 041215 Frank submitted updated driver for Silocon Image
201312 -            video controller. ref SDS 8 1J78
201314 -             ..
201315 -            [On 041222 Frank submitted new instructions; installation
201316 -            of Intel chipset utilities were successful, however, the
201317 -            video drivers failed to install again. ref SDS 10 K463
201319 -  ..
201320 - Sevy further noted that Intel Utilities drivers need to be installed
201321 - prior to installing other drivers on the Dell Resource CD.  She then
201322 - related a specific sequence for installing the other drivers in order
201323 - for the configuration to work correctly.
201325 -  ..
201326 - We reviewed the record on 041129 showing no discussion of installing
201327 - drivers on the Dell Resource CD in a particular order. ref SDS 4 HN5N
201328 -
201329 -            [On 041217 commend Sevy's work on this transaction.
201330 -            ref SDS 9 Q57O
201332 -  ..
201333 - Sevy said she wants to confer further with her colleagues at Dell, and
201334 - asked me to hold on...
201335 -
201336 -
201338 -  ..
2014 -
2015 -
2016 - 1859
2017 -
201701 - Dell Recommends Format Hard Drive Install Operating System Again
201702 - Device Drivers Install in Particular Order Solve Cascading Problems
201703 -
201704 - Sevy came back online and recommended installing the operating system
201705 - again to correct problems from installing Dell Resource device drivers
201706 - in the wrong sequence due to erroneous support advice.  She explained
201707 - that concensus among colleagues at Dell is that c14 was configured
201708 - incorrectly on 041129, when Linda said to install device drivers using
201709 - the Dell Resource CD, without notifying that a specific order is
201710 - needed, and incorrect configuration has caused problems to cascade, as
201711 - reported on...
201713 -             ..
201714 -            Cascading Problems C14
201715 -
201716 -        1.  Boot failure..................... 041210. ref SDS 5 JL5N
201718 -             ..
201719 -        2.  igfxext.exe missing during
201720 -            repair........................... 041210. ref SDS 5 JL77
201721 -
201722 -               [...below, solved with clean install. ref SDS 0 PE5L
201724 -             ..
201725 -        3.  Video controller not
201726 -            installed correctly in
201727 -            Device Manager after
201728 -            repair........................... 041210, ref SDS 5 WM5F
201730 -             ..
201731 -        4.  Problems replicated
201732 -            requiring another
201733 -            "repair" op...................... 041211, ref SDS 6 0001
201735 -             ..
201736 -        5.  Extraneous component in
201737 -            Device Manager for
201738 -            Other listing "Parallel"
201739 -            device not installed
201740 -            correctly........................ 041211, ref SDS 6 GP88
201742 -             ..
201743 -            Driver for Video
201744 -            controller previously
201745 -            listed as incorrect under
201746 -            Display adapters moved to
201747 -            under "Other" and still
201748 -            shown incorrectly installed
201749 -            with a yellow mark............... 041213, ref SDS 0 4V62
201750 -
201751 -
201752 -
201754 -  ..
201755 - Windows XP Operating System on C14 Clean Installation
201756 -
201757 - Began installing Windows XP again, per Dell guidance. ref SDS 0 HZ5M
201759 -  ..
201760 - Since the OS must be reinstalled, asked Sevy about designating the
201761 - directory for Windows?
201762 -
201763 -        i: 00 02
201764 -
201765 - ...rather than the default...
201766 -
201767 -        i: windows
201769 -  ..
201770 - Sevy indicated she has not worked on this matter previously.  She
201771 - asked me to hold on while she confers with colleagues again.
201772 -
201773 -
201775 -  ..
2018 -
2019 -
2020 - 1913
2021 -
202101 - Sevy advised that the Dell team feels that designating a directory for
202102 - Windows XP on a clean installation is an interesting challenge, which
202103 - will be researched.  At the moment the folks on staff don't know how
202104 - to accomplish this requirement.
202106 -  ..
202107 - Began operation while Sevy was talking, reported in another record.
202108 - ref SDS 7 0001
202110 -  ..
202111 - We removed the I: partition where the system operating system is to be
202112 - installed.  Sevy recommended doing a quick format, rather than a full
202113 - format, because the partition was previously formatted.  Her
202114 - experience has shown that a quick format on a clean re-install is
202115 - adequate, and saves 10 - 20 minutes.
202117 -  ..
202118 - Sevy advised that Dell policy does not permit support staff from
202119 - assisting customers through the installation of the operating system,
202120 - which takes time for copying and configuring files.  The current time
202121 - is already past the end of her work day.
202123 -  ..
202124 - Sevy mentioned that the order for installing five (5) device drivers
202125 - is critical for a successful configuration, and it is different from
202126 - list shown on the Dell Resources CD during the installation process.
202127 - She advised that installing drivers in the order listed in the Dell
202128 - Resources CD will result in a failed installation, so be sure to
202129 - remember the correct order because accuracy is essential to avoid
202130 - prior problems, per above. ref SDS 0 WT4V
202132 -  ..
202133 - Accuracy is discussed in POIMS calling for links to construct an audit
202134 - trail showing traceability to original sources. ref OF 5 2300 and
202135 - ref OF 6 16EF
202137 -  ..
202138 - Since the list in the Dell Resource CD provided to the customer is not
202139 - the correct order for installation, customers need a reference to an
202140 - original source showing the correct order Dell requires.
202142 -  ..
202143 - Sevy advised that information on installing device drivers on the Dell
202144 - Resource CD is not available to customers in a standard written form;
202145 - however, she will send an email showing the sequence for installing
202146 - the drivers, based on discussions she had with Dell staff this
202147 - evening.
202149 -  ..
202150 - Sevy further noted that sometimes written instructions, though
202151 - consistent, may be incorrect, incomplete, and so require coordination
202152 - with Technical experts to apply in the context of a particular
202153 - situation.
202155 -  ..
202156 - She explained that Dell has a specializd customer support team for
202157 - this purpose.  Dell does not support continual assistance to customers
202158 - for recovering from mistakes, as occurred today, but customers can
202159 - call a number where they are immediately connected with a specialist
202160 - who can assist with finalizing installation of the operating system,
202161 - including clarifying any matters on installing device drivers.
202163 -  ..
202164 - Sevy said to call...
202165 -
202166 -                          800 822 8965 ext 49572
202168 -  ..
202169 - ...after installion of Windows XP has reached the point of designating
202170 - the language.
202172 -  ..
202173 - Thanked Sevy for excellent work solving a difficult problem.
202175 -  ..
202176 - She said good luck talking to the team on completing system setup.
202178 -  ..
202179 - We had some good luck, because during this installation, there were
202180 - no warnings of missing the file...
202181 -
202182 -            igfxext.exe
202183 -
202184 - ...as occurred during the Repair operation supported by Frank on
202185 - 041210, ref SDS 5 IG4K, and the next day when the same event occurred.
202186 - ref SDS 6 OQ6K  So, this seems to have solved that problem, also, per
202187 - above. ref SDS 0 M19G
202188 -
202189 -
202190 -
202191 -
202193 -  ..
2022 -
2023 -
2024 - 1927
2025 -
202501 - Device Drivers Installed Based on Interpreting Sevy's Letter
202502 -
202503 - Configuration reached the stage of designating the language; this is
202504 - where we need the order for installing device drivers, per Sevy's
202505 - advice shown above. ref SDS 0 6E3I
202507 -  ..
202508 - Received Sevy's letter, ref DRT 1 0001, with the following order for
202509 - installing drivers from the Dell Resources CD...
202510 -
202511 -           1.  Dell Desktop System Software
202512 -           2.  Intel Chipset drivers for ICH6 Systems
202513 -           3.  Intel Grantsdale G Integrated Video
202514 -           4.  Analog Devices ADI 198x Integrated Audio
202515 -           5.  Broadcom NetXtreme Gigabit Ethernet
202516 -           6.  Broadcom Advanced Control Suite 2
202518 -                  ..
202519 -                 [On 041222 Frank Farmer submits updated device drivers
202520 -                 that are listed in the same order submitted by Sevy
202521 -                 today. ref SDS 10 JA5N
202523 -                  ..
202524 -                 [On 050130 applying the sequence for installation in
202525 -                 Sevy's letter was successful configuring device
202526 -                 drivers. ref SDS 13 GD62
202528 -  ..
202529 - This list has different content from the list of drivers selected for
202530 - the GX280 computer in the Dell Resource CD, which can be run from the
202531 - disk, or at least be launched using...
202532 -
202533 -                     g: 00 Dell autorcd.exe
202534 -
202535 - ...and shows...
202536 -
202537 -           1.  Audio Drivers
202538 -
202539 -               Analog Devices ADI 198x Integrated Audio Rev A17
202541 -                ..
202542 -           2.  Controllers Drivers
202543 -
202544 -               Intel Chipset Software Installation utility Rev A07
202546 -                ..
202547 -           3.  Network (NIC) Drivers
202548 -
202549 -               Boradcom 570x Gigabit Integrated Controller Rev A00
202551 -                ..
202552 -               Microsoft Wi-Fi Protected Access (WPA) Rev A01
202554 -                ..
202555 -           4.  Video Drivers
202556 -
202557 -               Intel 915G Graphis Controller Rev A00
202559 -  ..
202560 - Comparing these lists, there is nothing remotely resembling....
202561 -
202562 -           1.  Dell Desktop System Software
202563 -
202564 -    ...in Sevy's letter, to the list on the Dell Resource CD, yet Sevy
202565 -    says this should be installed first in order for the other software
202566 -    to work correctly. ref SDS 0 283H
202567 -
202568 -                 [On 041222 Frank submitted a link to Dell Desktop
202569 -                 System Software (DSS). ref SDS 10 PB5Q
202571 -                  ..
202572 -                 [On 050130 applying the sequence for installation in
202573 -                 Sevy's letter was successful configuring device
202574 -                 drivers. ref SDS 13 GD62
202576 -                ..
202577 -           2.  Intel Chipset drivers for ICH6 Systems
202578 -
202579 -    ...in Sevy's letter seems generally similar to....
202580 -
202581 -               Intel Chipset Software Installation utility Rev A07
202582 -
202583 -    ...on the Resource CD.
202585 -                ..
202586 -           3.  Intel Grantsdale G Integrated Video
202587 -
202588 -    ...in Sevy's letter seems most likely a reference to...
202589 -
202590 -               Intel 915G Graphis Controller Rev A00
202591 -
202592 -    ...on the Resource CD, just because it is the only other
202593 -    description with "Intel"
202595 -                ..
202596 -           4.  Analog Devices ADI 198x Integrated Audio
202597 -
202598 -    ...in Sevy's letter seems to be...
202599 -
202600 -               Analog Devices ADI 198x Integrated Audio Rev A17
202601 -
202602 -    ...on the Resource CD, because the words are mostly the same.
202604 -                ..
202605 -           5.  Broadcom NetXtreme Gigabit Ethernet
202606 -
202607 -    ...in Sevy's letter most likley to be...
202608 -
202609 -               Boradcom 570x Gigabit Integrated Controller Rev A00
202610 -
202611 -    ...on the Resource CD, because a few words are in common, and
202612 -    there are no other choices.
202614 -                ..
202615 -           6.  Broadcom Advanced Control Suite 2
202616 -
202617 -    ...in Sevy's letter has no description on the Resources CD that
202618 -    seems like a good candidate.
202620 -  ..
202621 - Thus, the 1st, and last (6th) items on Sevy's list cannot be
202622 - identified in the Dell Resources CD.
202623 -
202624 -            [On 041217 commend Sevy's work on this transaction.
202625 -            ref SDS 9 Q57O
202626 -
202627 -
202629 -  ..
202630 - Dell Support Does Not Answer to Collaborate on Installing Drivers
202631 -
202632 - Called....
202634 -                           ..
202635 -                          800 822 8965 ext 49572
202637 -  ..
202638 - Initially, there was a long silence, assumed this was a hold mode,
202639 - which was unexpected, per Sevy's call earlier. ref SDS 0 289G
202641 -  ..
202642 - After about 5 minutes, hung up and called back.
202644 -  ..
202645 - This time got very pleasant music, but no one came on line.
202647 -  ..
202648 - After about 15 minutes, hung up and called back; put in que again...
202650 -  ..
202651 - Decided to install drivers listed on the Dell Resources CD based on
202652 - the best interpretation, per above, ref SDS 0 5Z65, without
202653 - consultation with Dell, as follows...
202654 -
202655 -           1.  Intel Chipset Software Installation utility Rev A07
202656 -               ...installed in...
202658 -                ..
202659 -               i: dell drivers R76513
202661 -                ..
202662 -           2.  Intel 915G Graphis Controller Rev A00
202663 -               ...installed in...
202665 -                ..
202666 -               i: dell drivers R78585
202668 -                ..
202669 -           3.  Analog Devices ADI 198x Integrated Audio Rev A17
202670 -               ...installed in...
202672 -                ..
202673 -               i: dell drivers R78477
202675 -                ..
202676 -           4.  Boradcom 570x Gigabit Integrated Controller Rev A00
202677 -               ...installed in...
202679 -                ..
202680 -               i: dell drivers R78655
202682 -  ..
202683 - Procedures for installing drivers are...
202684 -
202685 -        1.  Click on selected driver in the Dell Resource screen.
202686 -
202687 -            There are several subsequent steps to copy files from the
202688 -            CD to the computer disk.
202690 -             ..
202691 -        2.  After files are copied, a screen showing a "readme" text
202692 -            file eventually occurs which at the bottom requires
202693 -            clicking...
202694 -
202695 -                             Install
202696 -
202697 -            ...as reported on 041210, when Frank assisted in trying
202698 -            install the ATI drivers. ref SDS 5 PJ4N
202700 -             ..
202701 -            There are several more steps accomplished by clicking.
202703 -  ..
202704 - Did this for all four of the device drivers.
202706 -  ..
202707 - Listened to music for about 45 minutes, but no one ever came online.
202708 - This does not fit understanding of immediate support, per Sevy's
202709 - discussion earlier. ref SDS 0 2897
202711 -  ..
202712 - By this time had installed the drivers in the order shown in Sevy's
202713 - letter, so hung up.
202714 -
202715 -
202717 -  ..
202718 - Device Manager Shows All Problems Resolved
202719 -
202720 - The device manager shows none of the prior defects, per above.
202721 - ref SDS 0 M14V  It now shows...
202722 -
202723 -    Display adapters...
202725 -            ..
202726 -        •  Intel 82915G Express Chipset Family
202727 -        •  Intel 82915G Express Chipset Family
202729 -  ..
202730 - However, checking the device driver for each of these adapters
202731 - shows...
202732 -
202733 -           This device is disabled
202734 -
202735 - ...indicating that the DVI video capability is not being used.
202737 -              ..
202738 -             [...configuration of c14 was performed today in another
202739 -             record. ref SDS 7 0001
202741 -              ..
202742 -             [On 041217 tried to install updated Intel device driver
202743 -             for the Silocon Image video controller, and got message of
202744 -             failed setup, however, Device Manager shows updated driver
202745 -             for the Video Controller. ref SDS 9 OQ89
202747 -              ..
202748 -             [On 050117 Dell proposes installing the operating system
202749 -             again. ref SDS 11 WP6L
202751 -              ..
202752 -             [On 050130 successfully installed device driver for
202753 -             Silocon Image video controller by ignoring standard
202754 -             installation steps, and using manual procedures.
202755 -             ref SDS 13 5K6I
202756 -
202757 -
202758 -
202759 -
202760 -
202761 -
202762 -
202763 -
2028 -

SUBJECTS
Device Drivers Install in Particular Order Different from the Order

2103 -
210401 -  ..
210402 - Lessons learned Configure Dell Computers
210403 -
210404 -
210405 -    1.  Dell device drivers on the Resource CD must be installed in a
210406 -        particular order, which may differ from the order in the Dell
210407 -        CD, ref SDS 0 PS5V, and so should be referenced to a Dell
210408 -        written instruction, following industry standards for
210409 -        traceability to original sources, reviewed on 950721.
210410 -        ref SDS 1 1740
210412 -         ..
210413 -    2.  Supplemental verbal and written instructions should use the
210414 -        same language or otherwise correlate in some way to written
210415 -        guidance on product CDs, in order to avoid confusion, causing
210416 -        delay and mistakes that escalate time and cost to perform
210417 -        rework. ref SDS 0 5Z65
210418 -
210419 -            [On 041215 Frank requested report on the record of this
210420 -            transaction to review lessons learned. ref SDS 8 1J78
210422 -         ..
210423 -    3.  Test instructions for device drivers prior to installation, per
210424 -        record on 041217. ref SDS 9 OS5G
210426 -         ..
210427 -    4.  Support staff review prior record on failed instructions to
210428 -        avoid cost of delay for rework to fix repetitive failures,
210429 -        illustrated on 041217. ref SDS 9 3K63
210430 -
210431 -
210432 -
210433 -
210434 -
210435 -
210436 -
210437 -
210438 -
210439 -
210440 -
2105 -