THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: January 28, 2005 02:47 PM Friday; Rod Welch

Millie received replacement CPU for computer #14 from Dell.

1...Summary/Objective
2...Dell Optiplex GX280 Computer to Replace C14 System Unit
3...Packing Slip Inventory Aligns with Order on 041110
............Computer Dell Optiplex GX280 with Windows XP
............Windows XP Proof of License Certificate Authencity
....................Windows XP Product Key
........Main board Intel 915G Express chipset Data bus speed 800 MHz
................Device Drivers Installation Configure C14
................CDs Software for C14 Dell Computer
................Software CDs for C14 Dell Computer
........Ultrasharp 1905FP Flat Panel with Height Dell
........Monitor Shipping Box Identification Dell Ultrasharp 1950FP
........Monitor Configuration Instructions and Parts Diagram
4...Begin Assemble Computer Configured with Monitor and Power Up
........Keyboard Mouse Connections to PS2 Require Specific Ports
........Service Tag and Service Code Accounts
........Technical Support Requires Service Tag Express Service Code
5...Network Computer Identification
6...Registration Microsft Windows XP
7...Device Manager Shows Display Adapters Configured Correctly
8...Testing Shows Delayed Responsiveness Switching Between Applications
9...Work Plan Configure Operating Computer C14


..............
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CONTACTS 
0201 - Dell Computer Corporation                                                                                                                                          O-00000056 0614
020101 - Mr. Franklin Farmer                                                                                                                                              O-00000056 0614
020102 - Resolution Expert Center
020104 - Technical Support Department
020105 - Resolution Expert Center, Americas Client Services                                                                                                               O-00000056 0614

SUBJECTS
Quotation Dell Optiplex GX280 Computer System 3.2 MHz 80 GB 1 GB RAM
Optiplex GX280 Computer System Unit 3.2 MHz 80 GB 1 GB RAM Monitor D
Dell Optiplex GX280 Received Packing Ship Date 041115 Order Number 9
CPU Replacement Computer Received from Dell to Fix Performance Probl
Computer Replaced Correct Video Problems and Solve Performance Defec
Computer Systems Acquisition Purchase Procurement

1608 -
1608 -    ..
1609 - Summary/Objective
1610 -
161001 - Follow up ref SDS 14 0000, ref SDS 3 0000.
161002 -
161003 - Received the new CPU from Dell. ref SDS 0 XQ6K  Identified contents
161004 - from the packing slip. ref SDS 0 5M5M  Opened the box and inventoried
161005 - the new XP product key. ref SDS 0 Q13R   Connected the new CPU to the
161006 - monitor, mouse, and to the keyboard.  Powered up the new computer and
161007 - went through Dell's setup steps, except did not register the OS with
161008 - Microsoft; inspected the Device Manager. ref SDS 0 SG6K  Testing the
161009 - new CPU seems to indicate slow I/O response, indicating that some
161010 - aspects of the original problem to solve are endemic to either Dell,
161011 - Microsoft Windows XP or both, and are independent of correcting the
161012 - video problem. ref SDS 0 Z36N   Developed work plan to "repair" the XP
161013 - operating system again to clear errors, and to then try configuring
161014 - display adapter device drivers, rather than configure the new CPU;
161015 - but, if that fails then try setting up the replacement CPU.
161016 - ref SDS 0 LN96
161018 -         ..
161019 -        [On 050130 ran OS repair op, and installed video drivers
161020 -        manually, and this produced the same results for the new CPU as
161021 -        received from the factory. ref SDS 15 1U6O
161022 -
161023 -
161024 -
161025 -
161027 -  ..
1611 -
1612 -
1613 - Progress
1614 -
161401 - Dell Optiplex GX280 Computer to Replace C14 System Unit
161402 -
161403 - Follow up ref SDS 3 XQ6K.
161404 -
161405 - This afternoon Federal Express delivered one (1) box in accordance
161406 - with planning on 050126, ref SDS 14 0001, and previously on 050124.
161407 - ref SDS 13 2O7G
161409 -  ..
161410 - The purpose of this delivery is to replace defective equipment
161411 - reported on 041118, ref SDS 4 MV5F, because intermediate steps failed,
161412 - including installing the operating system "clean" on 041213,
161413 - ref SDS 7 0001, installing new video device drivers submitted by Dell
161414 - on 041222, ref SDS 9 0001, replacing the video controllers on 050114,
161415 - ref SDS 11 T14A, and replacing the motherboard on 050119. ref SDS 12
161416 - 0001
161418 -  ..
161419 - The box from Dell is marked as follows...
161421 -             ..
161422 -        1.  Dell Receiving
161423 -            11550 Stone Hollow Dr. / 13-15
161424 -            Austin, TX  78758
161426 -             ..
161427 -            39 LBS                           1 of 1
161428 -            Ship Date:  041115
161430 -             ..
161431 -            Ship To:
161432 -
161483 -
161484 -
1615 -

SUBJECTS
Packing Slip Inventory Aligns with Order on 041110

1803 -
180401 -  ..
180402 - Packing Slip Inventory Aligns with Order on 041110
180403 -
180404 - Follow up ref SDS 3 5M5M, ref SDS 2 0001.
180405 -
180406 - Inventory of packing slip received today aligns with the order placed
180407 - on 041110. ref SDS 2 0001  It is close enough with the quotation
180408 - received on 041101. ref SDS 1 2U5J
180410 -             ..
180411 -        a.  Packing Slip                            Page 1 of 1
180412 -
180413 -            1.  Dell.Com
180414 -
180415 -                This is not an Invoice
180417 -                 ..
180418 -                Dell Computer Corporation
180419 -                880 Research Blvd
180420 -                Austin, Texas  78758
180422 -                 ..
180423 -                800 www.dell    (telephone number??)
180425 -                 ..
180426 -            2.  Ship to:
180427 -
180428 -                ATTN:  Rod Welch
180429 -                925 680 8948
180430 -                Nixon Peabody LLP
180431 -                1158 St Mathew PL #103
180432 -                Concord, CA
180434 -                 ..
180435 -            3.  Sold to:
180436 -
180437 -                Nixon Peabody LLP
180438 -                Clinton Square
180439 -                PO Box 31051
180440 -                Rochester, NY
180441 -                14603-1051
180443 -                 ..
180444 -            4.  Customer Account
180445 -
180446 -                18931545
180448 -                 ..
180449 -            5.  Customer Purchase Order Number
180450 -
180451 -                45616X
180453 -                 ..
180454 -            6.  Salesperson Name Company Number
180455 -
180456 -                18
180458 -                 ..
180459 -            7.  Order Number
180460 -
180461 -                200435297
180463 -                 ..
180464 -            8.  Date:  050126
180466 -                 ..
180467 -            9.  Order Date:  050126
180469 -                 ..
180470 -           10.  Shipped Via:  Federal Express
180472 -                 ..
180473 -           11.  Tracking Bill of Lading No.
180474 -
180475 -                664803554995
180476 -
180477 -
180478 -
1805 -

SUBJECTS
Product ID:
Dell Optiplex GX280 with Windows XP PIV 3.2 GHz 1 GB RAM 80 GB HD 19
RAM DDR2 SDRAM 1.0 GB 400 MHz
Processor, PV 3.2 GHz 800MHz Bus 1 MB Cache, 041118
Motherboard Intel 915G Express chipset Data bus speed 800 MHz

2307 -
230801 -                 ..
230802 -            1.  Items Delivered
230804 -                     ..
230805 -                1)  Item Number:  221 5295         PN  OE251
230806 -
230807 -                    Optiplex GX280 Small Minitower Pentium 4 540 3.2
230808 -                    GHz, 1 MB, IntBroadcom, Gigabit NIC, 800FSB,
230809 -                    8GM2R6I
230811 -  ..
230812 - A label on the case says...
230813 -
230814 -                    Dell Inc.
230815 -                    Serial # 8GM2R6I
230817 -  ..
230818 - The serial number is, also, the called the Service Tag, per below.
230819 - ref SDS 0 517Y
230820 -
230821 -                    Model No.  DHM
230822 -                    Part t #:  M3881
230823 -                    E32PS8
230824 -                    Order #  200435297
230825 -                    2 Mod: 0D  0001OF00001
230827 -  ..
230828 - Following is not shown on the box, which was shown on the box for the
230829 - original delivery on 041118...
230830 -
230831 -                    Mfg Date:
230832 -                    V:   115/230
230833 -                    A:   6.0/3.0 A
230834 -                    Hz:  50/60
230836 -  ..
230837 - Research on the Optiplex GX280 inidicates "1 MB," refers to 1 MB L2
230838 - cache memory....
230839 -
230840 -         http://reviews.cnet.com/Dell_OptiPlex_GX280/4507-3118_7-30998912.html
230842 -                     ..
230843 -                    Main board Intel 915G Express chipset Data bus
230844 -                    speed 800 MHz
230846 -                     ..
230847 -                    On 041210 Dell Resource CD installation
230848 -                    program for video drivers correlates with the
230849 -                    915G Express mother board. ref SDS 5 WD89
230851 -                     ..
230852 -                    On 041213 there is an Intel chipset utilities
230853 -                    driver that is part of the Dell Resources CD,
230854 -                    listed below, ref SDS 3 GQ6W, that must be
230855 -                    installed after the Windows XP operating system
230856 -                    is configured, and prior to installing other
230857 -                    device drivers. ref SDS 6 WT4H
230859 -                     ..
230860 -                    On 041222 Frank submitted new instructions;
230861 -                    installation of Intel chipset utilities were
230862 -                    successful, however, the video drivers failed
230863 -                    to install again. ref SDS 9 K463
230865 -                     ..
230866 -                    Gigabit, Fast Ethernet NIC, 800FSB 88D9361
230868 -  ..
230869 - This aligns with the order placed on 041110, ref SDS 2 0001, and shown
230870 - in Dell's quote #183368862. ref DRP 1 S238
230872 -                     ..
230873 -                2)  Item Number:  420 3699         PN  90729
230874 -
230875 -                    NTFS File System Factory Install
230877 -                     ..
230878 -                3)  Item Number:  311 3681         PN  F3863
230879 -
230880 -                    1.0 GB Non ECC 400 MHz DDR2 2x512 Optiplex GX280
230881 -                    or SX280
230883 -                     ..
230884 -                4)  Item Number:  310 5247         PN  P4318
230885 -
230886 -                    Dell USB Keyboard No Hot Keys Optiplix
230888 -                     ..
230889 -                5)  Item Number:  320 3885         PN  N4009
230890 -
230891 -                    Digital Video Adapter Card Full Height Dell
230892 -                    Optiplex GX280 Small Minitower
230894 -  ..
230895 - This aligns with the order placed on 041110, ref SDS 2 TJ6J, based on
230896 - the specification developed with Dell on 041101. ref SDS 1 6V4J
230898 -  ..
230899 - Manufacturer and model of the DVI video card is not identified by
230900 - Dell.  Opening the computer and removing the card for examination
230901 - shows...
230902 -
230903 -                    Silocon Image
230904 -                    Orion ADD2-N Dual Pad x 16 card
230905 -                    Sil-Sc 0066-BI-TMP PCB Rev 1.45
230906 -                    Sil-GE 0046-B4.5
230907 -                    PCB Made in China
230908 -
230909 -                        On 050107 Dell proposes replacing the video
230910 -                        controller on the original CPU. ref SDS 10 DT6I
230912 -                     ..
230913 -                    CN  0J4570 69861 49L 350F
230915 -                     ..
230916 -                    Model:  Sil 1364ADD2-N
230917 -                    E-G900-04-2600(B)
230918 -                    BSM ED33724
230919 -
230920 -                        On 041222 Frank submitted new instructions;
230921 -                        installation of Intel chipset utilities were
230922 -                        successful, however, the video drivers failed
230923 -                        to install again. ref SDS 9 K463
230925 -                     ..
230926 -                6)  Item Number:  341 0905         R7826
230927 -
230928 -                    80 GB SATA 7200 RPM Hard Drive with Data Burst
230929 -                    Cache Optiplex GX280 and SX280
230930 -
230931 -                        This changes the part number from the original
230932 -                        configuration from U3994 to R7826
230934 -                     ..
230935 -                7)  Item Number:  340 6285         OR371
230936 -
230937 -                    No Floopy Drive Filler Panel Dell OptiPlex GX270
230938 -                    and GX280 Small Minitower
230940 -                     ..
230941 -                8)  Item Number:  420 4850         H7658
230942 -
230943 -                    Windows XP Professional Service Pack 2 with Media
230944 -                    Dell Optiplex English Factory install
230946 -                     ..
230947 -                9)  Item Number:  310 4126         U0635
230948 -
230949 -                    Dell USB 2 Button Optical Mouse with Scroll
230951 -                     ..
230952 -               11)  Item Number:  313 3022         1C211
230953 -
230954 -                    16X DVD +/- RW and 16X DVD with Sonic Record Now
230955 -                    Delux plus Cyber Link Power DVD Optiplex GX280
230956 -                    Small Minitower
230958 -                     ..
230959 -                    This are two (2) CD ROM drives, one for RW and
230960 -                    other that can be copied to, and read from.
230962 -                     ..
230963 -               12)  Item Number:  313 2496         C5131
230964 -
230965 -                    Internal Chasis Speaker Option Dell Optiplex GX280
230966 -                    Small Desktop or Minitower
230968 -                     ..
230969 -               13)  Item Number:  310 4721         W3954
230970 -
230971 -                    Energy Star Labeling for Optiplex (if applicable)
230973 -                     ..
230974 -               14)  Item Number:  310 5492         R4875
230975 -
230976 -                    PS2 Serial Port Adapter Full Height Dell Optiplex
230977 -                    GX280 Small Desktop/Small Minitower
230979 -                     ..
230980 -               15)  Item Number:  310 5406         T5183
230981 -
230982 -                    Quick Reference Guide Dell Optiplex GX280 Factory
230984 -                     ..
230985 -               16)  Item Number:  313 7168         F6484
230986 -
230987 -                    Optiplex Resource CD
230988 -
230989 -                        [...see below for more. ref SDS 3 UO6M
230991 -                     ..
230992 -               19)  Item Number:  310 0173         65658
230993 -
230994 -                    Airborne documentation system exchanges factory
230995 -                    intall; Comment:
230997 -                     ..
231000 -                 ..
231001 -            2.  Total weight:  38.92
231003 -                 ..
231004 -            3.  Total Pcs:  1
231006 -                 ..
231007 -            4.  For returns, see Dell's Total Satisfaction Return
231008 -                Policy.  Contact Customer service for an authorization
231009 -                number.
231011 -                 ..
231012 -            5.  Customer Care.
231013 -
231014 -                   http://www.delcustomercare.com
231016 -                 ..
231017 -            6.  Technical Support
231018 -
231019 -                   http://www.support.dell.com
231021 -                 ..
231022 -            7.  Service Contract Terms Conditions
231023 -
231024 -                The Service Contract becomes effective on the System
231025 -                invoice date.  When you turn on your computer for the
231026 -                first time, click on the Dell Solutions Center located
231027 -                on your computer screen, and you will find your service
231028 -                contract.  Please read the terms and conditions.  by
231029 -                using the Dell system you agree to the Service Contract
231030 -                terms and conditions.  If you do not agree with the
231031 -                terms of the Service Contract, you must cancel your
231032 -                Service Contract according to the Service Contract
231033 -                terms.  Only applicable to Dell Home Home sales and
231034 -                small/Medium Business where a Third Party Service
231035 -                Contract is purchased and/or when a Complete Service
231036 -                Contract is purchased.  Does not apply to Custom
231037 -                Factory Integration Images and some operating systems.
231038 -
231039 -
231040 -
231041 -
2311 -

SUBJECTS
Dell Optiplex GX280 with Windows XP PIV 3.2 GHz 1 GB RAM 80 GB HD 19
Motherboard Intel 915G Express chipset Data bus speed 800 MHz
Product Key Windows XP Dell Computer C14
C14 Windows XP Product Key Dell Computer C14

2706 -
270701 -             ..
270702 -            Computer Dell Optiplex GX280 with Windows XP
270703 -            Windows XP Proof of License Certificate Authencity
270704 -
270705 -            Follow up ref SDS 3 Q13R.
270706 -
270707 -        b.  Box contains....
270708 -
270709 -            Dell Optiplex GX280 Computer
270710 -
270711 -            1.  There is writing on the top of the CPU that says...
270712 -
270713 -                Proof of License
270714 -                Certification of Authenticity
270716 -                     ..
270717 -                a)  Windows XP Professional
270718 -                    Dell
270719 -                    0T750
270720 -
270721 -
270723 -                     ..
270724 -                    Windows XP Product Key
270725 -
270726 -                    Follow up ref SDS 3 PD3K.
270727 -
270728 -                b)  Product Key:  R63GG Q73YD DTVR3 H2D7W 8XW2T
270730 -                     ..
270731 -                c)  00045 554 030 482
270733 -                     ..
270734 -                d)  0T750
270736 -                     ..
270737 -                e)  X10 60256
270739 -                     ..
270740 -                f)  See License Terms
270741 -                    Not to be Sold Separately
270742 -
270743 -                       http://www.microsoft.com/piracy/howtotell
270745 -                     ..
270746 -                g)  2004 Microsoft Corporation
270747 -
270748 -
270749 -
270750 -
2708 -

SUBJECTS
Motherboard Intel 915G Express chipset Data bus speed 800 MHz

2803 -
280401 -         ..
280402 -        Main board Intel 915G Express chipset Data bus speed 800 MHz
280403 -
280404 -        Follow up ref SDS 3 IG4J.
280405 -
280406 -        Dell Optiplex GX280 motherboard is...
280407 -
280408 -                   Intel 915G Express chipset Data bus speed 800 MHz
280409 -
280410 -        ...shown by the packing slip and research on the Internet, per
280411 -        above. ref SDS 0 LQ78
280412 -
280413 -
280414 -
280415 -
2805 -

SUBJECTS
Device Drivers Installation Configure C14
Dell Installation CDs Software for C14 Dell Computer

3104 -
310501 -                 ..
310502 -                Device Drivers Installation Configure C14
310503 -                CDs Software for C14 Dell Computer
310504 -                Software CDs for C14 Dell Computer
310505 -
310506 -                Follow up ref SDS 3 UO6M.
310507 -
310508 -            2.  CD Software Programs Drivers
310509 -
310510 -                There is a box with cables and 4 or 5 CDs, exactly the
310511 -                same as received with the original CPU on 041116.
310512 -                ref SDS 3 UO6M
310514 -                 ..
310515 -                Did not immediately configure the replacement CPU, and
310516 -                so did not break any seals on the software.
310517 -
310518 -
310519 -
310520 -
310521 -
3106 -

SUBJECTS
Ultrasharp 1905FP Flat Panel with Height Dell

3303 -
330401 -         ..
330402 -        Ultrasharp 1905FP Flat Panel with Height Dell
330403 -        Monitor Shipping Box Identification Dell Ultrasharp 1950FP
330404 -
330405 -        Follow up ref SDS 3 4M4O.
330406 -
330407 -        Dell did not deliver a replacement monitor, per agreement
330408 -        since the only evident problem is with the CPU.
330409 -
330410 -
330412 -         ..
330413 -        Monitor Configuration Instructions and Parts Diagram
330414 -
330415 -        Follow up ref SDS 3 WW9G.
330416 -
330417 -        Use existing monitor.
330418 -
330419 -
330420 -
330421 -
330423 -  ..
3305 -
3306 -
3307 - 2022
3308 -
330801 - Begin Assemble Computer Configured with Monitor and Power Up
330802 -
330803 - Follow up ref SDS 3 9K9G.
330805 -         ..
330806 -    1.  System Unit - CPU.
330807 -
330808 -        Connected the monitor to the new CPU, per the record on
330809 -        041116. ref SDS 3 7O4J
330811 -         ..
330812 -        Though we were missing the PS2 adapter, however, it was factor
330813 -        installed.
330815 -         ..
330816 -        Connected our standard keyboard and the mouse.
330818 -         ..
330819 -        Connected network cable to the router.
330821 -         ..
330822 -    2.  Powered system.
330823 -
330824 -        Initial problem is the degree of pressing the power button.
330825 -        This takes more effort than might be expected; initially, I
330826 -        thought the system was defective.
330828 -         ..
330829 -        The system boots quickly.
330830 -
330831 -
330833 -         ..
330834 -        Keyboard Mouse Connections to PS2 Require Specific Ports
330835 -
330836 -        Follow up ref SDS 3 VT4T.
330837 -
330838 -    3.  Keyboard was connected, and seem to work correctly using
330839 -        procedures from the record on 041116.
330840 -
330841 -
330842 -
330843 -
330844 -
330845 -
3309 -

SUBJECTS
Technical Support Express Service Code ************** Service Tag 88

3403 -
340401 -         ..
340402 -        Service Tag and Service Code Accounts
340403 -        Technical Support Requires Service Tag Express Service Code
340404 -
340405 -        Follow up ref SDS 3 517Y.
340406 -
340407 -    4.  Technical Support facilitated by
340408 -
340409 -        a.  Service Tag
340410 -
340413 -  ..
340414 - The packing list shows that the service tag is also the serial number
340415 - of the computer. ref SDS 3 1K5K
340416 -
340418 -              ..
340419 -        b.   Express Service Code
340420 -
340422 -
340423 -
340424 -
340425 -
340426 -
340427 -
340428 -
3405 -

SUBJECTS
Network Computer Identification C14 Work Group **

3503 -
350401 -  ..
350402 - Network Computer Identification
350403 -
350404 - Follow up ref SDS 3 059O.
350405 -
350406 - Assigned the name of:
350407 -
350410 -  ..
350411 - Workgroup:
350412 -
350414 -
350415 -    Use procedures on 041118 to configure c14 with router connected
350416 -    with c13 and other computers on the network. ref SDS 4 7945
350417 -
350418 -
350419 -
350420 -
350421 -
3505 -

SUBJECTS
Registration Microsoft Windows XP Computer C14 Dell Millie Owner

3703 -
370401 -  ..
370402 - Registration Microsft Windows XP
370403 -
370404 - Follow up ref SDS 3 0678.
370405 -
370406 - The computer setup has steps to register the operating system.
370408 -  ..
370409 - Registered XP under Millie's name and address.
370411 -  ..
370412 - Did not register with Microsoft at this time, because will have to go
370413 - through the op again after configuring the system.
370414 -
370415 -
370416 -
370417 -
3705 -

SUBJECTS
Device Manager Display Adapters Configured Correctly on New Replacem

4003 -
4004 - 2323
400501 -  ..
400502 - Device Manager Shows Display Adapters Configured Correctly
400503 -
400504 - Powered up the new CPU received from the factory and checked the
400505 - device manager for making any changes to configure for standard use.
400506 -
400507 -    Device Manager
400508 -
400509 -        Computer
400510 -
400511 -            ACPI Uniprocessor PC
400513 -         ..
400514 -        Disk drives
400515 -
400516 -            ST380013AS
400518 -         ..
400519 -        Display adapters
400520 -
400521 -            Intel 82915G/GV/910GL Express Chipset Family
400523 -                 ..
400524 -                Loc:  PCI bus 0, device 2, function 0
400526 -                 ..
400527 -                This device is working properly
400529 -                 ..
400530 -                Driver File Details shows...
400531 -
400532 -                    i: windows system32 drivers ianlmnt5.sys
400533 -
400534 -                       This file is similar to ianlmnt5.ini called out
400535 -                       in Dell's readme.txt for installing the device
400536 -                       driver reviewed on 041217. ref SDS 8 I541
400538 -                          ..
400539 -                         [On 050130 ran OS repair op, and installed
400540 -                         video drivers manually, and this produced the
400541 -                         same results for the new CPU as received from
400542 -                         the factory. ref SDS 15 1U6O
400544 -             ..
400545 -            Intel 82915G/GV/910GL Express Chipset Family
400546 -
400547 -                Loc:  PCI bus 0, device 2, function 1
400548 -
400549 -                This device is working properly
400550 -
400551 -                Driver File Details shows...
400552 -
400553 -                    i: windows system32 drivers ianlmnt5.sys
400555 -         ..
400556 -        DVD/CD-ROM drives
400557 -
400558 -            Philips DVD+-RW DVD8631
400559 -            Samsung DVD-ROM SD-616E
400561 -         ..
400562 -        IDE ATA/ATAPI controllers
400563 -
400564 -            Intel 82801FB Ultra ATA Storage Controllers - 2651
400565 -            Intel 82801FB/FBM Ultra ATA Storage Controllers - 266F
400566 -            Primary IDE Channel
400567 -            Primary IDE Channel
400569 -         ..
400570 -        Keyboards
400571 -
400572 -            Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
400574 -         ..
400575 -        Mice and other pointing devices
400576 -
400577 -            PS/2 compatible mouse
400579 -         ..
400580 -        Monitors
400581 -
400582 -           Plug and Play Monitor
400583 -           Plug and Play Monitor
400585 -         ..
400586 -        Network adapters
400587 -
400588 -           Broadcom NetXtreme 57xx Gigabit Controller
400590 -         ..
400591 -        Ports (COM & LPT)
400592 -
400593 -           Communications Port (COM1)
400594 -           Communications Port (COM2)
400595 -           ECP Printer Port (LPT1)
400597 -         ..
400598 -        Processors
400599 -
400600 -           Intel Pentium 4 CPU 3.20 GHz
400602 -         ..
400603 -        Sound, video and game controllers
400604 -
400605 -           Audio Codecs
400606 -           Legacy audio drivers
400607 -           Legacy video capture devices
400608 -           Media control devices
400609 -           SoundMax Integrated Digital Audio
400610 -           Video Codecs
400612 -         ..
400613 -        System devices
400615 -         ..
400616 -        Universal Serial Bus controllers
400617 -
400618 -
400619 -
4007 -

SUBJECTS
I/O Slow Responsiveness Poor Productivity Testing Shows Switching Be

4903 -
490401 -  ..
490402 - Testing Shows Delayed Responsiveness Switching Between Applications
490403 -
490404 - Tried to do some testing on the new system to check for video
490405 - responsiveness, which is the problem with the current system.  Since
490406 - the environment is significantly different, not sure such testing is
490407 - valid.
490409 -  ..
490410 - Configured a network connection and transferred Medit.
490412 -  ..
490413 - Opened 3 sessions, and several OS windows, e.g., Internet Explorer,
490414 - and the file management system.
490416 -  ..
490417 - Switching between different sessions yielded a delay in keyboard
490418 - response entering characters similar to the report on 041118 for the
490419 - original c14 system. ref SDS 4 MV5F
490421 -  ..
490422 - Ran same test on c13, which is a 1.4 GHz system running Windows 2000,
490423 - and it does not have these problems, which is why performance defects
490424 - were so evident on 041118 when the new computer was first used.
490425 - ref SDS 4 MV5F
490427 -  ..
490428 - This suggests that the problem is endemic to the Dell computer design,
490429 - perhaps related to the Microsoft XP operating system, and cannot be
490430 - solved by fixing the video adapter configuration problem on c14,
490431 - contrary to representations by customer support technical staff on
490432 - 041213. ref SDS 6 KO4J
490433 -
490434 -
490435 -
490436 -
4905 -

SUBJECTS
Work Plan Configure Computer C14 Replacement CPU Recover Defective D
Plan for Configure

5304 -
530501 -  ..
530502 - Work Plan Configure Operating Computer C14
530503 -
530504 - We then have several choices....
530505 -
530506 -        1.  Return the new CPU because it cannot be configured to run
530507 -            correctly. ref SDS 0 Z36N
530509 -             ..
530510 -        2.  Repair existing CPU for c14.
530511 -
530512 -            Correlation between device driver for the new replacement
530513 -            CPU today that is running correctly, per review of the
530514 -            Device Manager above, ref SDS 0 XY88, and the file listed
530515 -            in readme.txt for installing the display adapter device
530516 -            driver to configure the Silocon Image video controller
530517 -            reported on 041217, ref SDS 8 I541, suggests there may be a
530518 -            way to fix the existing computer, rather than use the
530519 -            replacement.
530521 -             ..
530522 -            Repair the OS on c14 using instructions by Frank on 041208.
530523 -            ref SDS 5 JL77, which produced a Device Manager showing no
530524 -            defects until subsequent installation of the device driver
530525 -            for the display adapter caused corruption. ref SDS 5 WM5F
530526 -
530527 -                   [On 050130 ran OS repair op, and installed video
530528 -                   drivers manually, and this produced the same results
530529 -                   for the new CPU as received from the factory.
530530 -                   ref SDS 15 1U6O
530532 -             ..
530533 -            Install device drivers in the order set out in Sevy's
530534 -            letter on 041213. ref SDS 6 JJ6O
530535 -
530536 -            a.  System software install per Frank's letter on 041222.
530537 -                ref SDS 9 PB5Q
530538 -
530539 -                    i: dell drivers R78364 setup.exe
530541 -                 ..
530542 -                This contains Dell Desktop System Software (DSS).
530543 -                ref OF 1 0001
530544 -
530546 -                 ..
530547 -            b.  Intel chipset utilities -- should we use the updated
530548 -                files received from Frank on 041222? ref SDS 9 354L
530549 -
530550 -                    i: dell drivers R79695
530552 -                 ..
530553 -                This contains Intel Chip set. ref OF 2 0001
530555 -                 ..
530556 -                At this point we can check the Device Manager to
530557 -                compare with the listing on the new CPU.
530559 -                 ..
530560 -            c.  Video device driver for the Silocon Image video
530561 -                controller, also, received on 041222. ref SDS 9 PSPU
530562 -
530563 -                    i: dell drivers R86247
530564 -
530565 -                ...rather than run setup.exe, run instructions in
530566 -                readme.txt. ref OF 3 MS4J
530567 -
530568 -                   [On 050130 ran OS repair op, and installed video
530569 -                   drivers manually, and this produced the same results
530570 -                   for the new CPU as received from the factory.
530571 -                   ref SDS 15 1U6O
530573 -                 ..
530574 -            d.  Analog Devices ADI 198x Integrated Audio Rev A17 listed
530575 -                in Sevy's letter on 041213, ref SDS 6 QC4Q, located on
530576 -                the Dell Resources CD copied to...
530578 -                     ..
530579 -                    i: dell drivers R78477 setup.exe
530580 -
530582 -                 ..
530583 -            e.  Boradcom 570x Gigabit Integrated Controller Rev A00
530584 -                listed in Sevy's letter on 041213, ref SDS 6 QC4X,
530585 -                located on the Dell Resources CD copied to...
530587 -                     ..
530588 -                    i: dell drivers R78655 setup.exe
530589 -
530591 -  ..
530592 - If Repair steps fail, then try...
530594 -             ..
530595 -        3.  XP operating system (OS) installation again on existing
530596 -            c14.
530598 -             ..
530599 -            Format the drive and install the OS again, attempting to
530600 -            install device drivers in the correct sequence, submitted
530601 -            by Dell on 041213, ref SDS 6 WT4V, and further set out in a
530602 -            letter from Sevy, ref SDS 6 JJ6O, in hopes this will result
530603 -            in a successful installation of the Silocon Image device
530604 -            driver.
530606 -             ..
530607 -            We probably should check the Device Manager after
530608 -            installing the Intel chipset device driver to see if
530609 -            the Device Manager reports the same configuration shown
530610 -            for the new CPU, per above, ref SDS 0 XY88, since this
530611 -            would indicate that the factory does not install the
530612 -            2nd video device driver.
530614 -             ..
530615 -            Install video device driver, and hope ths is
530616 -            successful.
530618 -             ..
530619 -            Install all the software again.
530620 -
530621 -
530623 -  ..
530624 - If both Repair and installing the OS fail to correct the problem,
530625 - then...
530627 -             ..
530628 -        4.  Configure the new CPU over two days to transfer code for
530629 -            all the software and data files.
530630 -
530631 -            a.  Format the drive.
530632 -
530633 -            b.  Install OS on I:
530635 -                 ..
530636 -            c.  Install device drivers, per list for Repair above.
530637 -                ref SDS 0 GV3H
530638 -
530640 -  ..
530641 - Another concept is to...
530643 -             ..
530644 -        5.  Install device driver for Silocon Image video controller
530645 -            from new CPU onto the existing c14 CPU, since it seems to
530646 -            work.
530648 -             ..
530649 -            Device driver on new CPU is located in...
530650 -
530651 -               ....system32/drivers/ialmnt5.sys
530653 -             ..
530654 -            Talked to Morris and turns out cannot do this.
530655 -
530656 -
530657 -
530658 -
530659 -
530660 -
530661 -
530662 -
530663 -
530664 -
530665 -
530666 -
5307 -
Distribution. . . . See "CONTACTS"