CONTACTS 
0201 - Dell Computer Corporation                                                                                                                                          O-00000056 0614
020101 - Mr. Franlin Farmer                                                                                                                                               O-00000056 0614
020102 - Customer Representative
020104 - Technical Support Department
020105 - Resolution Expert Center                                                                                                                                         O-00000056 0614

SUBJECTS
Device Driver Installed Correct Order Intel 915G Motherboard Chipset
Video Controller Device Driver Failing Silocon Image Model Sil 1364A
Silocon Image Video Controller Device Driver Software Received from
Device Driver Upgraded Intel 915G Motherboard Chipset Utililities In
Case Number 87313192 Video Controller Device Driver Failing Silocon

1307 -
1307 -    ..
1308 - Summary/Objective
1309 -
130901 - Follow up ref SDS 12 0000. ref SDS 11 0000.
130902 -
130903 - Received instructions for installing three (3) software/driver sets.
130904 - The first two installed successfully, and cleared prior errors in the
130905 - Device Manager. ref SDS 0 4R84  Attempts to install the video driver
130906 - failed again. ref SDS 0 K45J  Submitted letter to Frank reporting
130907 - results. ref SDS 0 KE8O
130908 -
130909 -        [On 050105 contacted Dell to follow up. ref SDS 13 PA6L
130911 -         ..
130912 -        [On 050107 Dell proposes replacing the video controller.
130913 -        ref SDS 14 DT6I
130914 -
130915 -
130917 -  ..
1310 -
1311 -
1312 - Progress
1313 -
131301 - Video Driver Recommeneded by Dell Installation Failed
131302 - Case Number 87313192 Video Controller Device Driver Failing Silocon
131303 -
131304 - Follow up ref SDS 12 PA6L, ref SDS 11 PA6L.
131305 -
131306 - Received an email from Frank responding to ref DIP 2 0001, and
131307 - saying...
131308 -
131309 -        Rod I am still reviewing this with my technicians.  We have
131310 -        another approach we are going to try and when that is finalized
131311 -        I will give you a call.
131313 -  ..
131314 - Sent a reply saying to Frank...
131315 -
131316 -        Frank,
131317 -
131318 -        Thanks for the update in your letter earlier today, shown
131319 -        below.
131321 -         ..
131322 -        Mil and I will be out from about 3p-5p, PST.
131324 -  ..
131325 - Received ref DRT 1 0001 from Frank with a list of updated device
131326 - drivers.  Frank's list appears to align with the sequence listed in
131327 - Sevy's letter on 041213. ref SDS 6 PS5V  Frank says...
131328 -
131329 -    1.  When you get back please try this in this order.
131331 -         ..
131332 -    2.  First off install this system software in your computer.
131333 -        ref DRT 1 HB5L Found at:
131334 -
131335 -           http://ort.dell.com/support/downloads/format.aspx?c=us&cs=0
131336 -
131337 -             [On 050204 device drivers on the Dell Resources CD
131338 -             received with a replacement CPU for c14 seem to be the
131339 -             same as the drivers submitted by Frank today; and, the
131340 -             device drivers on the new Resources CD installed
131341 -             successfully on the replacement CPU. ref SDS 15 TJ3N
131343 -         ..
131344 -    3.  It will probably prompt you for a restart.
131346 -         ..
131347 -    4.  Second install the intel chipset, ref DRT 1 LB6I, located
131348 -        here:
131349 -
131350 -           http://support.dell.com/support/downloads/format.aspx?c=us&cs=04&l=en&s=bsd&SystemID=PLX_GX280&os=WW1&osl=en&devicei       id=R79695
131352 -         ..
131353 -    5.  You will have to restart the computer after the chipset.
131355 -         ..
131356 -    6.  Lastly try those video drivers, ref DRT 1 6C7F, located here
131357 -
131358 -           http://support.dell.com/support/downloads/format.aspx?c=us&cs=04&l=en&s=bsd&SystemID=PLX_GX280&os=WW1&osl=en&devicei       d=R86247
131360 -         ..
131361 -    7.  Email afterwards and let me know how it goes.
131362 -
131363 -            [...see below notifying Frank of results. ref SDS 0 KE8O
131364 -
131365 -
131366 -
131368 -  ..
1314 -
1315 -
1316 - 2120
1317 -
131701 - Implementing steps in Frank's letter....
131702 -
131703 -    1.  Install system software at the first location, ref SDS 0 PB5Q,
131704 -        Frank describes....
131706 -         ..
131707 -        Release Title...
131708 -
131709 -            System Utilities: Dell Desktop System Software, Utility,
131710 -            Windows 2000, Windows XP, Multi Language, Multi System,
131711 -            v.1.0.0, A00
131713 -         ..
131714 -        Date.............. 040622
131716 -         ..
131717 -        Category
131718 -
131719 -            System and Configuration Utilities
131721 -         ..
131722 -        Instructions
131723 -
131724 -            This file contains a compressed (or zipped) set of files.
131725 -            Download the file to a folder on your hard drive, and then
131726 -            run (double-click) it to unzip the set of files. Follow
131727 -            the instructions to complete the installation.
131728 -
131730 -         ..
131731 -        R78364.EXE.......... 23 MB
131732 -
131733 -            Clicked to download using FTP
131735 -         ..
131736 -        Choices are...
131737 -
131738 -               Run     Save      Cancel
131740 -         ..
131741 -        Selected...... save
131742 -
131743 -            Chose download to...
131744 -
131745 -            c: 13 r78364.exe
131747 -         ..
131748 -        Download complete.  Closed FTP window.
131750 -         ..
131751 -        Executed the file....
131752 -
131753 -            c: 13 r78364.exe
131755 -         ..
131756 -        Windows asks where to install driver; put it in...
131757 -
131758 -            i: dell drivers r78364
131760 -         ..
131761 -        Seems to have installed successfully.
131763 -         ..
131764 -        Asks to restart computer, per Frank's letter. ref SDS 0 PB5V
131766 -         ..
131767 -        Click OK.
131769 -         ..
131770 -        Computer restarted, and the desktop came up normally, with no
131771 -        errors reported.
131773 -  ..
131774 - This seems to upgrade installation of Optiplex GX280 Intel chipset
131775 - utilities, originally installed on 041129. ref SDS 4 YY7K
131777 -         ..
131778 -    2.  Install intel chipset, per Frank's letter, ref SDS 0 PB5Y,
131779 -
131780 -        Release Title...
131781 -
131782 -            Chip Set: Intel Chipset Software Installation Utility,
131783 -            Driver, Windows 2000, Windows XP, Multi Language, Multi
131784 -            System, v.6.0.1.1002, A09
131786 -         ..
131787 -        Date.............. 040712
131789 -         ..
131790 -        Category
131791 -
131792 -            Chipset
131794 -         ..
131795 -        Instructions
131796 -
131797 -            This file contains a compressed (or zipped) set of files.
131798 -            Download the file to a folder on your hard drive, and then
131799 -            run (double-click) it to unzip the set of files. Follow
131800 -            the instructions to complete the installation.
131802 -         ..
131803 -        R79695.EXE.......... 3 MB
131804 -
131805 -            Clicked to download using FTP
131807 -         ..
131808 -        Windows asks where to install driver; put it in...
131809 -
131810 -            i: dell drivers r79695
131812 -         ..
131813 -        Seems to have installed successfully.
131815 -         ..
131816 -        The system did not automatically ask to restart the computer,
131817 -        contrary to Frank's letter, per above. ref SDS 0 PB5Y  There
131818 -        were several flash notices to install new hardware.
131820 -         ..
131821 -        Decided to restart the computer.
131822 -
131824 -  ..
1319 -
1320 -
1321 - 2150
1322 -
132201 -        When the desktop appeared, there were a series of notices
132202 -        finding new hardware.
132204 -         ..
132205 -        A final notice said that new hardward was installed
132206 -        successfully, and notified to restart the computer, per Frank's
132207 -        letter. ref SDS 0 PB6T
132209 -         ..
132210 -        Device Manager shows...
132211 -
132212 -            Display adapters
132213 -
132214 -            •  Intel 82915G/GV/910GL Express Chipset Family
132215 -            •  Intel 82915G/GV/910GL Express Chipset Family
132217 -         ..
132218 -        This clears the errors reported after Dell support on 041217,
132219 -        ref SDS 10 LP65,
132221 -         ..
132222 -        This is somewhat similar to the condition reported earlier on
132223 -        041217. ref SDS 10 E95I
132225 -         ..
132226 -        Properties shows that both display adapters are....
132227 -
132228 -                            disabled
132229 -
132230 -        ...and so are not running the system video.
132232 -         ..
132233 -    3.  Installed video drivers again per Frank's letter, ref SDS 0
132234 -        PB6W
132236 -         ..
132237 -        Decided to remove the folder installed previously, and to
132238 -        download and install again.
132240 -         ..
132241 -        Release Title...
132242 -
132243 -            Video: Intel 915G Graphics Controller, Driver, Windows
132244 -            2000, Windows XP, Multi Language, OptiPlex GX280,
132245 -            v.6.14.10.3889, A01
132247 -         ..
132248 -        Date.............. 041124
132250 -         ..
132251 -        Category
132252 -
132253 -            Video drivers
132255 -         ..
132256 -        Instructions
132257 -
132258 -            This file contains a compressed (or zipped) set of files.
132259 -            Download the file to a folder on your hard drive, and then
132260 -            run (double-click) it to unzip the set of files. Follow
132261 -            the instructions to complete the installation.
132263 -         ..
132264 -        1432KA01.EXE........ 5 MB
132265 -
132266 -            Clicked to download using FTP
132267 -
132268 -            Stored the file in...
132269 -
132270 -                g: 00 Dell14 Intel Chipset Video Drivers 1432KA01.EXE
132272 -             ..
132273 -            This seems to be the same device driver file downloaded
132274 -            from a link to Dell, which Frank submitted on 041215, and
132275 -            which failed to install reported on 041217. ref SDS 10 S78M
132277 -         ..
132278 -        Double click to install....
132280 -         ..
132281 -        Windows asks where to install driver; put it in...
132282 -
132283 -            i: dell drivers r86273
132285 -         ..
132286 -        Got message...
132287 -
132288 -            An internal software error has occurred.
132289 -
132290 -            Setup will exit.
132291 -
132292 -            OK.
132294 -         ..
132295 -        Installation seems to have failed, similar to experience on
132296 -        041217. ref SDS 10 OS5G
132297 -
132299 -  ..
132300 - Submitted ref DIT 1 0001 linked to this record notifying Frank of
132301 - results per his letter this afternoon, shown above. ref SDS 0 PB7R
132302 -
132303 -           [On 050105 contacted Dell to follow up. ref SDS 13 PA6L
132304 -
132305 -           [On 050107 followed up, ref SDS 14 PA6L; Dell proposes
132306 -           replacing the video controller. ref SDS 14 DT6I
132307 -
132308 -    1.  Implemented guidance in your letter this afternoon, ref SDS 0
132309 -        JA5N, and as set out in the record, ref SDS 0 IE5G, showing
132310 -        work performed. ref DIT 1 0001
132312 -         ..
132313 -    2.  The first two steps were successful, ref SDS 0 IQ4O, however,
132314 -        got same error message, ref SDS 0 K45J, trying to install the
132315 -        video driver. ref DIT 1 OZ6K
132317 -         ..
132318 -    3.  Notice we have cleared prior errors in Device Manager, however
132319 -        the display adapters are both "disabled," ref SDS 0 6U8O, so we
132320 -        are not getting much bang for the buck on this hardware.
132321 -        ref DIT 1 EJ7J
132323 -         ..
132324 -    4.  Please let me know next steps. ref DIT 1 NJ8G
132325 -
132326 -           [On 050105 contacted Dell to follow up. ref SDS 13 PA6L
132327 -
132328 -
132329 -
132330 -
132331 -
132332 -
132333 -
132334 -
132335 -
132336 -
132337 -
1324 -