CONTACTS 
0201 - Dell Computer Corporation                                                                                                                                          O-00000056 0614
020101 - Mr. Franlin Farmer                                                                                                                                               O-00000056 0614
020102 - Customer Representative
020104 - Technical Support Department
020105 - Resolution Expert Center                                                                                                                                         O-00000056 0614

SUBJECTS
Device Driver Installed Correct Order Intel 915G Motherboard Chipset
Video Controller Device Driver Failing Silocon Image Model Sil 1364A
Silocon Image Video Controller Device Driver Software Received from
Device Driver Upgraded Intel 915G Motherboard Chipset Utililities In
Case Number 87313192 Video Controller Device Driver Failing Silocon

1307 -
1307 -    ..
1308 - Summary/Objective
1309 -
130901 - Follow up ref SDS 13 0000. ref SDS 12 0000.
130902 -
130903 - Sent another letter to Dell asking Frank to follow up on fixing the
130904 - video controller driver problem. ref SDS 0 PA6L  Frank responded
130905 - saying he would call back later today, but didn't call. ref SDS 0 JH3J
130906 -
130907 -     [On 050107 followed up. ref SDS 14 PA6L
130908 -
130909 -
130910 -
130911 -
130912 -
130914 -  ..
1310 -
1311 -
1312 - Progress
1313 -
131301 - Video Driver Recommeneded by Dell Installation Failed
131302 - Case Number 87313192 Video Controller Device Driver Failing Silocon
131303 -
131304 - Follow up ref SDS 13 PA6L, ref SDS 12 PA6L.
131305 -
131306 - Submitted ref DIT 1 0001 to Frank to follow up the letter on 041222,
131307 - and saying...
131309 -         ..
131310 -    1.  Before the holidays, you submitted updated system and video
131311 -        drivers to test for solving subject case number, ref DIT 1
131312 -        0001, reported on 041222. ref SDS 13 JA5N
131314 -         ..
131315 -    2.  The letter to you on 041222 reports good results on part of the
131316 -        drivers, ref SDS 13 IE5G, and that video drivers failed to
131317 -        install, ref SDS 13 K45J, as shown below. ref DIT 1 YV6F
131319 -         ..
131320 -    3.  This follows up the request on 041222 for further guidance.
131321 -        ref SDS 13 KE8O
131322 -
131323 -
131325 -  ..
1314 -
1315 -
1316 - 1123
1317 -
131701 - Received ref DRT 1 0001 from Frank responding to the letter this
131702 - morning, per above, ref SDS 0 PA6L, and saying...
131703 -
131704 -        I Will contact you tonight regarding this.
131705 -
131707 -      ..
131708 -     [On 050107 followed up. ref SDS 14 PA6L
131709 -
131710 -
131712 -  ..
1318 -
1319 -
1320 - 1705
1321 -
132101 - Frank called....
132102 -
132103 -
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132108 -
132109 -
1322 -