THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


S U M M A R Y


DIARY: August 11, 2000 09:06 PM Friday; Rod Welch

Install Exabyte Mammoth LT tape drive in c11.

1...Summary/Objective
2...Evaluation - Partial Success
3...Administration
4...Box for Shipment says...
5...Exabyte Product Box says...
6...Tape Drive Unit Has Information....
7...Warranty Mammoth LT Tape Drive
8...Install Mammoth LT SE
9...Technical Support for Terminating Bus
10...Drivers for W2K Downloaded from Exabyte


..............
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CONTACTS 
0201 - Corporate Express                    510 429 1700  800 247 4918
020101 - Mr. Ken Talksy; Account Representative
020102 - ken.talsky@cexp.com
020103 - Sales Department

SUBJECTS
Evaluation
Tape Drives
Tape cartridges
Upgrade, 000806 - Mamoth LT SN 60155249
C11 Novaback Not Running New Exabyte Tape Drive Mammoth 125M LT
Tape Drive Not Running Novaback Software

1108 -    ..
1109 - Summary/Objective
1110 -
111001 - Follow up ref SDS 9 0000, ref SDS 7 0000.
111002 -
111003 - Removed Exabyte 8505 tape drive from c11 and installed the new
111004 - Exabyte Mammoth LT in c11.
111005 -
111006 -     [On 010105 problem with tape drive. ref SDS 11 0001
111007 -
111008 -     [On 010202 put the 8505 tape drive back in c11 after transfering
111009 -     the Mammoth LT to a new computer, c13. ref SDS 12 K3MD
111010 -
111011 -     [On 010216 tape drive reported tape #21 defective. ref SDS 13 0001
111012 -
111013 -     [On 010403 tape drive reported tape #03 defective. ref SDS 14 0001
111014 -
111015 -
111016 -
111017 -
111018 -
111019 -
1111 -
1112 -
1113 - Progress
1114 -
111401 -  ..
111402 - Evaluation - Partial Success
111403 -
111404 - After the tape drive was installed, tried a backup using Novaback,
111405 - and it crashed after about 2 GB.
111406 -
111407 -      [On 000812 purchased updated Novaback program; it was successful
111408 -      backing up the computer. ref SDS 10 E765
111409 -
111410 - Was able to complete a backup using Windows 2K backup program.
111411 -
111412 - This indicates we may need updated backup software from Novaback for
111413 - w2k to run the Mammoth LT.
111414 -
111415 -
111416 -
111417 -  ..
111418 - Administration
111419 -
111420 - This thing came is a box that weighs about 2 pounds.
111421 -
111422 - There is a packing slip
111423 -
111424 - Ship From:
111425 -
111426 -    Corporate Express Imaging
111427 -    6753 Mowry
111428 -    Newark, CA  94560
111429 -
111430 - Ship To:
111431 -
111432 -    Rod Welch PO #VB
111433 -    The Welch Company
111434 -    440 Davis Court #1602
111435 -    San Francisco, CA  94111-2450
111436 -
111437 - Ship Date:  000809
111438 -
111439 - Ship Via:  UPS Ground
111440 -
111441 - Customer PO:  785308
111442 -
111443 - SKU #:  386381
111444 -
111445 -  ..
111446 -
111447 - Description:
111448 -
111449 -    14/28 GB 8MM Mammoth LT SCSI SE NARR 5.25 HH 2/4MB/S Cabl/Cart
111450 -    /CLN INT
111451 -
111452 -        Web site with product specs is at.....
111453 -
111454 -
111455 -           http://www.exabyte.com/products/products/mammoth_lt.cfm
111456 -
111457 -
111458 -    CPU:  PC    UPC:  0709550004321
111459 -
111460 -    MFG Part:  270004-822
111461 -
111462 -    Serial #:  60155249
111463 -
111464 -
111465 -
111466 -  ..
111467 - Box for Shipment says...
111468 -
111469 -
111470 -    U3   70 09352 21
111471 -
111472 -    Ship From:
111473 -
111474 -       Corporate Express Imaging
111475 -       6753 Mowry
111476 -       Newark, CA  94560
111477 -
111478 -    Ship To:
111479 -
111480 -       Rod Welch PO #VB
111481 -       The Welch Company
111482 -       440 Davis Court #1602
111483 -       San Francisco, CA  94111
111484 -
111485 -
111486 -    UPS Groundtrac
111487 -
111488 -    Tracking Number:  1z 859 561 03 6249 8974
111489 -
111490 -    Ship Date:  000809  CNTL NO. T000005634373
111491 -
111492 -    Po No:  785308         PC: 001
111493 -
111494 -    Shippers No:  859561       1 of 1
111495 -
111496 -    Ship Via:  UPS Ground
111497 -
111498 -    Customer PO #  785308
111499 -
111500 -
111501 -  ..
111502 - Exabyte Product Box says...
111503 -
111504 - Pick From:  Q5127B2    Quantity:  00001
111505 -
111506 - Who:  AL50
111507 -       04/04/00
111508 -       15:32
111509 -
111510 -
111511 - NORM REPLEN
111512 -
111513 -     Bar Code:             Bar Code:
111514 -
111515 -     095153000075          386381
111516 -  ..
111517 -
111518 - 14/28 GB 8MM Mammoth LT SCSI SE NARR 5.25HH 2/4/MB/S CABL/C
111519 -
111520 - VPN:  270004-822
111521 - UPC:  0709550004321
111522 -
111523 - Put To:
111524 -
111525 -  I5404A3      Dest:  33
111526 -
111527 - Customer P.O. #:  50-54057
111528 -
111529 - Customer P/N:  270012-820
111530 -
111531 - Exabyte Model No:  MAM-LTSi
111532 -
111533 - Exabyte P/N:  270004-822
111534 -
111535 - Exabyte S/N:  60155249
111536 -
111537 - Bar Code:  7   09550 00432
111538 -
111539 - CO/Line #: 63278-6-82435
111540 -
111541 -
111542 -
111543 -  ..
111544 - Tape Drive Unit Has Information....
111545 -
111546 -
111547 -    1.  Warning
111548 -
111549 -        Top of unit has a mylar cover that seems to provide access for
111550 -        service.  The warning says do not apply any pressure to entire
111551 -        mylar surface.  Handle drive by sides and bottom only.
111552 -
111553 -    2.  Exabyt Corporation   SCSI SE
111554 -
111555 -        EXB-8900   MFG DATE:  0012
111556 -
111557 -        Made in USA   5V/1.6A  12V/0.6A
111558 -
111559 -        SN:  60155249
111560 -
111561 -        C/A:  329342-000
111562 -
111563 -        N2025
111564 -
111565 -    3.  CEI:  270012-820
111566 -
111567 -        Mammoth LT, SE NAR, LED, P/W
111568 -
111569 -        SN:  60155249
111570 -
111571 -
111572 -
111573 -
111574 -
111575 -
111576 -
1116 -

SUBJECTS
Warranty Tape Backup, Exabyte 10 GB

1204 -
120401 -  ..
120402 - Warranty Mammoth LT Tape Drive
120403 -
120404 - Do not seem to have a warranty nor an invoice.
120405 -
120406 - Our account was charged, so where is the record of the transaction?
120407 -
120408 -
120409 -
120410 -
1205 -

SUBJECTS
Tape Backup, Exabyte 10 GB
Installation
Static Discharge Cable Connection
Set SCSI ID
Terminate SCSI Bus
C11 Installed

1609 -
1610 -
161001 -  ..
161002 - Install Mammoth LT  SE
161003 -
161004 - Removed the Exabyte 8505 tape drive from c11 and installed the new
161005 - Exabyte Mammoth LT tape drive, using the manufacturer's manual.
161006 -
161007 - Connected to SCSI controller.
161008 -
161009 - Stored the 8505 in the entry closet, so if we need this again, we can
161010 - try to make it work.
161011 -
161012 -      [On 010202 put the 8505 tape drive back in c11 after transfering
161013 -      the Mammoth LT to a new computer, c13. ref SDS 12 K3MD
161014 -
161015 -
161016 - Page 3 of the manual says...
161017 -
161018 -    1.  Protect from electrostatic discharge (ESD)
161019 -
161020 -    2.  We have the narrow SCSI configuration
161021 -
161022 -    3.  Set SCSI ID
161023 -
161024 -        To set SCSI ID, remove and reposition jumpers to obtain
161025 -        desired ID.
161026 -
161027 -        We have to figure out which SCSI device we have; should
161028 -        correlate to installation of existing drive on 950525.
161029 -        ref SDS 1 7822
161030 -
161031 -        The approach to take on this is that we may have several SCSI
161032 -        devices, including the controller itself.  We can set the thing
161033 -        for 4 - 6 and be okay.
161034 -
161035 -        Today, I used the jumper configuration shown on page 5 of the
161036 -        manual to set ID #6, with the two left pins jumpered, and the
161037 -        right jumper open.
161038 -
161039 -        ..
161040 -    4.  Terminate SCSI Bus - page 8 of the manual says...
161041 -
161042 -        Connect an internal SCSI cable to the apte dirve's SCSI
161043 -        connector and to the next SCSI devide in the enclosure (for
161044 -        example, a SCSI adapter card).
161045 -
161046 -        If the tape drive is the last device on the SCSI bus, you must
161047 -        terminate the bus by installing a pass-through terminator on
161048 -        the tape drive's SCSI connector.  Or, if there is an unused
161049 -        connector at the end of the SCSI cable, you can terminate the
161050 -        bus there.
161051 -
161052 -        Caution:
161053 -
161054 -           Connecting a single-ended wide or LVD wide tape drive to an
161055 -           HVD wide SCSI bus may hang your SCSI bus.
161056 -
161057 -        Important:
161058 -
161059 -            Exabyte recommends using active termination.  Exabyte
161060 -            testing has shown that older passive trmination does not
161061 -            provide rising edge transitions that are fast or clean
161062 -            enough at fast SCSI speeds.
161063 -         ..
161064 -        Single-ended (SE) Narrow SCSI configuration...
161065 -
161066 -                      AMP 750381-1
161067 -
161068 -        On 950525 we did this step. ref SDS 1 2510
161069 -
161070 -            [On 011019 this spec is incorrect, it is for a 1.4" wide
161071 -            external cable, not a 2.5" wide internal cable. ref SDS 17
161072 -            VN5M
161073 -
161074 -        SCSI card could be LVD or HVD.
161075 -
161076 -            Could not figure this out.  The SCSI card we purchased
161077 -            with c11 on
161078 -        ..
161079 -        The Exabyte Mammoth LT tape drive did not include pins
161080 -        for terminating the bus.  I found the terminator pins used on
161081 -        the Exabyte 8505 tape drive, but there is no obvious place to
161082 -        install any terminator pins on the Exabyte Mammoth LT.
161083 -
161084 -        The Exabyte 8505 tape drive being replaced did not have
161085 -        terminator pins installed, per the record on 000302.
161086 -        ref SDS 3 9177
161087 -
161088 -        Therefore, I assume termination is not needed for this unit,
161089 -        and the manual is a generic explanation.
161090 -
161091 -            [On 011008 SCSI adapter vendor reports the tape drive
161092 -            should have jumper pins for terminating the SCSI bus.
161093 -            ref SDS 15 4X6G
161094 -
161095 -            [On 011008 requested clarification from Exabyte.
161096 -            ref SDS 15 WY4F
161097 -
161098 -        On this system, we have a separate SCSI card, and it is only
161099 -        connected to the tape drive.  The CD ROM drives, we have two,
161100 -        are connected to a port on the motherboard.
161101 -
161102 -        Generally, the manual seems to indicate we need to terminate
161103 -        the bus.
161104 -
161105 -            Testing the system after installation resulted in a system
161106 -            failure after about 2 GB. ref SDS 0 5973
161107 -
161108 -                [On 000812 backup successful after getting newer backup
161109 -                program designed for w2k. ref SDS 10 E765
161110 -
161111 -            This could reflect the need for a SCSI bus terminator, per
161112 -            above, ref SDS 0 JDKI, or we may need an updated driver for
161113 -            Novaback software, since the W2K backup ran correctly,
161114 -            ref SDS 0 5973, after downloading a driver from Exabyte.
161115 -            ref SDS 0 93BB
161116 -
161117 -
161118 -
161119 -
161120 -
161121 -
161122 -
161123 -
1612 -

SUBJECTS
Exabyte Tape Drive Software Drivers W2K, 000811
Drivers W2K
Terminate SCSI Bus
Software Drivers W2K for Mammoth LT Tape Drive, 000811

1907 -
190701 -  ..
190702 - Technical Support for Terminating Bus
190703 -
190704 - Tried to get information from Exabyte's web site for technical support
190705 - on how to determine if we need to terminate the bus, and how to do
190706 - this, per above. ref SDS 0 JDKI  Searches for "terminate bus" did not
190707 - come up with anything.
190708 -
190709 - Exabyte's web site....
190710 -
190711 -
190712 -
190713 -  ..
190714 - Drivers for W2K Downloaded from Exabyte
190715 -
190716 - Was able to find following address for downloading updated drivers...
190717 -
190718 -
190719 -        http://www.exabyte.com/suppserv/techsupp/8mm/misc/win2k.html
190720 -
190721 -
190722 -        ...says we need Windows 2000 drivers.
190723 -
190724 -
190725 -     [On 011011 address for software downloads was changed. ref SDS 16
190726 -     6S5K
190727 -
190728 -
190729 - Put them in...
190730 -
190731 -
190732 -              h: 00 42
190733 -
190734 -
190735 - Installed using instructions in readme. ref OF 1 GYWY
190736 -
190737 - List of possible problems at...
190738 -
190739 -
190740 -        ttp://www.exabyte.com/suppserv/faqs/8mm/8mmfaq12.html 190741 -
190742 -
190743 - Technical Support is listed as...
190744 -
190745 -
190746 -        http://www.exabyte.com
190747 -
190748 -        Exabyte Corporation
190749 -        1685 38th Street	
190750 -        Boulder, CO  80301
190751 -        1-800-445-7736
190752 -
190753 -
190754 -
190755 -
190756 -
190757 -
190758 -
190759 -
190760 -
190761 -
1908 -
1909 -
Distribution. . . . See "CONTACTS"