CONTACTS 

SUBJECTS
Internet Explorer IE 7 Upgrade from IE 6 New Program Fails to Suppor

0803 -
0803 -    ..
0804 - Summary/Objective
0805 -
080501 - Follow up ref SDS 16 0000. ref SDS 15 0000.
080502 -
080503 -
080504 -
080505 -
080506 -
080507 -
080509 -  ..
0806 -
0807 -
0808 - Background
0809 -
080901 - IE 7 Fails Precision Access Cannot Open Web Pages to Specified Anchors
080902 -
080903 - Follow up ref SDS 16 V13G, ref SDS 15 V13G.
080904 -
080905 - Vamsi said the Microsoft team is still working the problem.  They need
080906 - a visual (image) record showing differences in performance between IE6
080907 - and IE7, as related previously in the letter to Microsoft on 061202.
080908 - ref SDS 7 LP3K
080909 -
080910 -     [On 070815 received letter from Vamsi confirming the work today,
080911 -     and reporting the case has been submitted for work by Microsoft
080912 -     engineers. ref SDS 17 4Q61
080914 -  ..
080915 - Vamsi proposed calling...
080916 -
080917 -            support.microsoft.com/easyassist
080918 -
080919 - ...in the Internet Explorer browser program.  We reviewed the record
080920 - on 070705 showing this support tool failed to run in IE6 or IE7 on our
080921 - computers, c14 and c15. ref SDS 15 GZ63  Vamis proposed trying again.
080923 -  ..
080924 - Could not get Microsoft easyassist to run again on either c14 or c15.
080925 - as occurred previously on 070705. ref SDS 15 JO4K  Vamsi said we
080926 - cannot use Teamview as was done on 070705, because only easyassist
080927 - will record the sessions to aid analysis of the problem to be fixed.
080929 -  ..
080930 - Vamsi suggested installing firefox browser.
080931 -
080932 -    firefox.com
080934 -  ..
080935 - He assisted with installation of firebox on both c14 and c15.
080937 -  ..
080938 - Seems ironic that Microsoft needs Firefox to fix problems with
080939 - Microsoft.
080941 -  ..
080942 - Firefox was installed in...
080943 -
080944 -          i: program files mozilla firefox firefox.exe
080946 -  ..
080947 - Firefox configuration gives option to import settings from IE.  Vamsi
080948 - suggested not importing configuration settings, since they have failed
080949 - to allow Microsoft Easyassist to run properly.
080951 -  ..
080952 - After Firefox was installed, ran the Microsoft program to download and
080953 - configure Microsoft Easyassist first on c14 and then on c15.  For some
080954 - reason easyassist is not listed in the Start program.
080956 -  ..
080957 - There is a directory...
080958 -
080959 -       i: program files microsoft easyassist console 1.0.2028.0
080961 -  ..
080962 - In this directory there are several programs...
080963 -
080964 -       lsilauncher.exe
080965 -       lsreconnect.exe
080966 -       supportconsole.exe
080967 -       supportconsole.exe.manifest
080969 -  ..
080970 - After configuring Microsoft easyassist on computer c14, we opened this
080971 - file on c14 with IE6, and demonstrated opening the same record
080972 - configured with HTML on the Internet to the anchor location.
080973 - ref SDS 0 V13G  Then opened the same record with IE6 stored on the
080974 - local computer (c14), and this too opened to the anchor location,
080975 - ref SDS 0 V13G,
080977 -  ..
080978 - Did the same exercise on c15 running IE7.  Everything worked the same,
080979 - except opening the record on the local computer failed to position the
080980 - record to the anchor location, as previously reported to Microsoft in
080981 - the letter on 061202. ref SDS 7 LP3K
080983 -  ..
080984 - Vamsi said he successfully captured these events, and will submit the
080985 - record for analysis by the folks working this issue.
080986 -
080987 -     [On 070815 received letter from Vamsi confirming the work today,
080988 -     and reporting the case has been submitted for work by Microsoft
080989 -     engineers. ref SDS 17 4Q61
080990 -
080991 -
080992 -
080993 -
080994 -
080995 -
080996 -
080997 -
080998 -
080999 -
0810 -