CONTACTS
SUBJECTS
Precsion Acess IE 7 Anchors Fails to Support Opening Web Pages to Sp
2803 -
2803 - ..
2804 - Summary/Objective
2805 -
280501 - Follow up ref SDS 13 0000. ref SDS 12 0000.
280502 -
280503 -
280504 -
280505 -
280506 -
280507 -
280509 - ..
2806 -
2807 -
2808 - Background
2809 -
280901 - IE 7 Fails Precision Access Cannot Open Web Pages to Specified Anchors
280902 -
280903 - Follow up ref SDS 13 V13G, ref SDS 12 V13G.
280904 -
280905 - On 061202 updated Windows XP on c15. ref SDS 7 QJ5I Decided to try IE
280906 - 7.0 on c15 also reported in the record for 061202. ref SDS 7 VK7H
280907 - Turned out that Microsoft changed functionality eliminating support
280908 - for opening files to specified addresses with HTML anchors on the
280909 - local machine. ref SDS 7 V13G Sent a letter to Microsoft requesting
280910 - correction. ref SDS 7 BE4N However, on 061205 Microsoft was not
280911 - helpful. ref SDS 9 V13G A few weeks ago, on 071227 tried again to
280912 - contact Microsoft. The technical support people assigned case number
280913 - 1038294287. ref SDS 12 OX5M Submitted another letter explaining the
280914 - problem. ref SDS 12 XL6L
280916 - ..
280917 - Microsoft called on 070629, and cited difficulty understanding the
280918 - problem to solve. Turned out the Microsoft team had not reviewed the
280919 - letter explaining the problem. During the call, the rep took time to
280920 - read the letter, ref SDS 13 V13G, and then submitted ideas for a
280921 - solution, which did not address the problem. ref SDS 13 PF4G Sent a
280922 - response citing again the problem to solve, ref SDS 13 7K9L, as set
280923 - out in the record on 061202. ref SDS 7 LP3K
280924 -
280925 - [On 110629 0912 discovered that setting Windows Firewall
280926 - off seems to enable opening links with IE 7 to specified
280927 - anchors for precision access. ref SDS 16 WT7L
280929 - ..
280930 - On 070703 sent a follow up letter to Microsoft asking for progress
280931 - solving the problem with IE 7.0. ref SDS 14 V13G A copy was sent to
280932 - Deepak K C, for feedback requested in Microsoft's letters on 070627.
280933 - ref SDS 12 GY84 The ISP sent a letter on 070703 saying the email
280934 - address for Deepak K C supplied by Microsoft was incorrect; so, sent
280935 - another letter notifying Microsoft of this new problem, and requesting
280936 - assistance sending feedback to Deepak K C on the problem with IE 7.0.
280937 - ref SDS 14 JR85
280938 -
280940 - ..
2810 -
2811 -
2812 - Progress
2813 -
281301 - Demonstrated IE 7.0 Issue on Precision Access for Local Machine
281302 - Microsoft Observed Differences Using Precision Access IE 6.0 v 7.0
281303 -
281304 - Vamsi called to follow up the "anchor" problem with IE 7.0, per
281305 - background above. ref SDS 0 V13G
281307 - ..
281308 - He did not mention the letters to Microsoft on 070703, ref SDS 14
281309 - V13G, and ref SDS 14 5E4L, nor that feedback was submitted to Deepak K
281310 - C, as requested on 070703. ref SDS 14 SQ4L
281312 - ..
281313 - Vamsi suggested using a Microsoft Internet support program so that he
281314 - can view the application failing, as set out in the record on 061202.
281315 - ref SDS 7 V13G Vamsi said to open...
281316 -
281317 - http://support.microsoft.com/easyassist
281318 -
281319 - ...using IE6 on c14.
281321 - ..
281322 - This opens an address on the Internet...
281323 -
281324 - United Sates
281325 - Microsoft
281326 - Help and Support
281327 -
281328 - Get Support with Microsoft Easy Assist
281330 - ..
281331 - Microsoft Easy Assist allows a Microsoft Support Professional,
281332 - in another location, to view your computer screen and work on
281333 - your computer over an encrypted connection.
281335 - ..
281336 - [Terms and conditions are displayed with scroll bar, and
281337 - selection option is presented...
281338 -
281339 - ...by clicking the "I agree" box, you acknowledge having read,
281340 - and agree to the terms and conditions in both the Microsoft and
281341 - Easy Assist Licensing Agreement above.
281343 - ..
281344 - Enter your name and the session ID that Support Professional
281345 - provides and then click join.
281347 - ..
281348 - Your name
281350 - ..
281351 - Session ID;
281353 - ..
281354 - However, we had difficulty entering a "user name" and "password" in
281355 - the Microsoft program. Clicking in the Your Name box did not yield a
281356 - cursor for typing the name.
281358 - ..
281359 - Vamsi said this is a new problem.
281361 - ..
281362 - Vamsi investigated for alternate methods. He suggested trying
281363 - teamview, and assisted installing this application, which was
281364 - successful.
281366 - ..
281367 - Vamsi was able to see "precision access" functionality on his computer
281368 - in India as displayed on our computer c14 running IE 6.0 here in
281369 - California. Vamsi observed launching SDS, and opening a record on
281370 - 070607. ref SDS 11 0001 We went through the exercise of clicking to
281371 - open the record on the Internet to a specific anchor, and also opening
281372 - the same record on the local machine in HTML to the same anchor, which
281373 - is correct functionality, as related in the record on 061202,
281374 - ref SDS 7 LP3K, for supporting "precision access," as explained in
281375 - NWO. ref OF 16 PX6J
281377 - ..
281378 - Vamsi took over control of the computer c14 and went through several
281379 - exercises himself to open the record on the Internet, and then open
281380 - the record on the local machine. He noted the ease of accomplishing
281381 - this task of interoperability using IE 6.0 configured with SDS.
281383 - ..
281384 - Vamsi further assisted configuring teamview on c15 which has IE 7.0
281385 - installed. He observed that IE 7.0 opens the record on the Internet
281386 - to the anchor location, identical to IE 6.0. ref SDS 0 GZ78 Vamsi
281387 - further observed that IE 7.0 opened the same SDS record on the local
281388 - machine, but failed to move the file to the anchor location, as set
281389 - out in the record on 061202. ref SDS 7 OQ6G
281391 - ..
281392 - Vamsi plans to work on this problem.
281393 -
281394 - [On 070730 Vamsi called and went through an exercise to
281395 - capture an image of the computer screen to assist the
281396 - engineers in understanding the problem. ref SDS 15 V13G
281397 -
281398 - [On 110629 0912 discovered that setting Windows Firewall
281399 - off seems to enable opening links with IE 7 to specified
281400 - anchors for precision access. ref SDS 16 WT7L
281402 - ..
281403 - [On 120311 2239 IE stopped supporting precision access so
281404 - switched to Google Chrome.exe. ref SDS 17 MR7H
281406 - ..
281407 - He will submit a letter later today confirming understandings, and
281408 - presenting Microsoft's work plan.
281410 - ..
281411 - Discussed citing the record on 061202 to demonstrate continuity and
281412 - clarity on the problem to solve. ref SDS 7 LP3K
281413 -
281415 - ..
2815 -
2816 -
2817 - 1818
2818 -
281801 - Work Plan Microsoft Expects to Respond within 2 Weeks OA 070719
281802 -
281803 - Received letter from Vamsi confirming understandings from the telecon
281804 - earlier today, per above, ref SDS 0 GZ56, including plans to work the
281805 - problem toward a solution in a few weeks.
281806 -
281807 - 1. Subject: SRX1038294287ID - Esc\Jul-4th\1 - 3 pm PST\
281808 - IE7\XPSP2\Unable to use the feature"ANCHOR" to open a page
281810 - ..
281811 - Date: Thu, 5 Jul 2007 23:09:28 -0000
281816 - ..
281817 - 2. Hello Rod,
281818 -
281819 - This is Vamsi with Microsoft Technical Support.
281821 - ..
281822 - 3. I am contacting you regarding your case 1038294287
281824 - ..
281825 - 4. As per telecom we had, I was able to get your issue by taking
281826 - the remote of your IE6 and IE7 computer. I will be discussing
281827 - the same case with our Developer team to get further help and
281828 - once we have some feedback from them I will get back to you.
281829 - This may take a week or 2.
281831 - ..
281832 - Scheduled follow up for 070719.
281833 -
281834 - [On 070730 Vamsi called and went through an exercise to
281835 - capture an image of the computer screen to assist the
281836 - engineers in understanding the problem. ref SDS 15 V13G
281837 -
281838 - [On 110629 0912 discovered that setting Windows Firewall
281839 - off seems to enable opening links with IE 7 to specified
281840 - anchors for precision access. ref SDS 16 WT7L
281842 - ..
281843 - [On 120311 2239 IE stopped supporting precision access so
281844 - switched to Google Chrome.exe. ref SDS 17 MR7H
281846 - ..
281847 - Microsoft's letter continues...
281848 -
281849 - 5. If you have any further questions regarding your issue; please
281850 - reply back to this email and include your case number
281851 - 1026707584, in the subject line or call and leave me a message
281852 - at 425-704-2033.
281853 -
281870 - ..
281871 - Accuracy with Continual Alignment Saves Time Money
281872 - Energy Connecting to Original Sources Yields Power of Knowledge
281873 -
281874 - Vamsi does not cite the record on 061202 that presents the problem to
281875 - solve. ref SDS 7 LP3K
281877 - ..
281878 - The purpose of citing the record is to maintain alignment with
281879 - original sources for accurate communications, called out by management
281880 - standards reviewed on 950721. ref SDS 1 1740
281881 -
281882 - [On 110629 0912 discovered that setting Windows Firewall
281883 - off seems to enable opening links with IE 7 to specified
281884 - anchors for precision access. ref SDS 16 WT7L
281886 - ..
281887 - [On 120311 2239 IE stopped supporting precision access so
281888 - switched to Google Chrome.exe. ref SDS 17 MR7H
281889 -
281891 - ..
2819 -
2820 -
2821 - 0040
2822 -
282201 - Submitted response to Microsoft, thanking Vamsi for timely action,
282202 - and saying...
282203 -
282204 - 1. Subject: SRX1038294287I feature"ANCHOR" to open a page with IE 7.0
282205 - Date: Fri, 06 Jul 2007 00:40:39 -0700
282207 - ..
282212 - ..
282213 - 2. Dear Vamsi,
282215 - ..
282216 - 3. Thanks for your letter confirming findings, ref SDS 0 GZ4E,
282217 - from our telecon support session earlier today. ref SDS 0 GZ56
282219 - ..
282220 - 4. As we discussed, it helps maintain clarity to reference the
282221 - explanation of the problem to solve as shown in the record on
282222 - 061202. ref SDS 7 V13G
282223 -
282224 - [On 110629 0912 discovered that setting Windows Firewall
282225 - off seems to enable opening links with IE 7 to specified
282226 - anchors for precision access. ref SDS 16 WT7L
282228 - ..
282229 - [On 120311 2239 IE stopped supporting precision access so
282230 - switched to Google Chrome.exe. ref SDS 17 MR7H
282232 - ..
282233 - 5. Thanks again for excellent support today. Look forward to
282234 - hearing from you in a week or so.
282236 - ..
282237 - 6. Sincerely,
282239 - ..
282240 - 7. Rod
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