CONTACTS 

SUBJECTS
Internet Explorer IE 7 Upgrade from IE 6 New Program Fails to Suppor

0803 -
0803 -    ..
0804 - Summary/Objective
0805 -
080501 - Follow up ref SDS 10 0000. ref SDS 9 0000.
080502 -
080503 -
080504 -
080505 -
080506 -
080507 -
080509 -  ..
0806 -
0807 -
0808 - Progress
0809 -
080901 - IE 7 Fails Precision Access Cannot Open Web Pages to Specified Anchors
080902 -
080903 - Follow up ref SDS 10 V13G, ref SDS 9 V13G.
080904 -
080905 - Rathan's letter on 070627 and another from Arul requested feedback to
080906 - a manager, Deepak K C, ref SDS 9 4H61, so sent a copy of the letter to
080907 - that address as well.
080909 -  ..
080910 - Submitted a letter to Microsoft asking...
080911 -
080912 -        Date:  070703 1203
080914 -         ..
080915 -        Subject:  SRX1038294287ID IE 7.0 Fails Execute Anchor on Local
080916 -                  Computer, Status Update
080918 -         ..
080919 -        To:       v-6rau@mssupport.microsoft.com
080920 -                  v-6decha@mssupport.microsoft.com
080921 -                  WINDO.IE_7.NA.00.EN.SUT.CHI.TS.1FL.PBA.00.PI@css.one.microsoft.com
080923 -         ..
080924 -        Rathan,
080926 -         ..
080927 -        Please submit a progress report on issues in my letter to
080928 -        Microsoft dated 070630, shown below, and clarifying initial
080929 -        letter on 070627 that presented the problem to solve with IE
080930 -        7.0. ref SDS 9 XL6L
080931 -
080933 -  ..
0810 -
0811 -
0812 - 1301
0813 -
081301 - Received a letter from the ISP saying the address in Microsoft's
081302 - letters on 070627 for Deepak K C, ref SDS 9 GY84, was incorrect.
081304 -  ..
081305 - Since Rathan has not responded, sent a letter to Arul following up
081306 - Microsoft's letter on 070627. ref SDS 9 5Q57
081307 -
081308 -    1.  Date:    070703 1335
081309 -
081310 -        Subject:  SRX1038294287ID - SRX1038294287ID -IE7
081312 -         ..
081313 -        To:   WINDO.IE_7.NA.00.EN.SUT.CHI.TS.1FL.PBA.00.PI@css.one.microsoft.com
081315 -         ..
081316 -    2.  Dear Arul,
081318 -         ..
081319 -        I talked to you on 070627 and later received a letter with
081320 -        instructions to send feedback to Deepak KC,
081321 -        v-6decha@mssupport.microsoft.com, ref SDS 9 4H61, in connection
081322 -        with defects and configuration issues in the Microsoft IE 7.0
081323 -        program.
081325 -         ..
081326 -    3.  After receiving your letter on 070627 there were further
081327 -        discussions with Microsoft. ref SDS 9 FA3G  Your colleague,
081328 -        Rathan, wrote saying he was taking "ownership" of the issue.  I
081329 -        sent Rathan a letter on 070627, and he responded, like you,
081330 -        saying to send feedback to Deepak K C,
081331 -        v-6decha@mssupport.microsoft.com. ref SDS 9 GY6M  Rathan sent
081332 -        another letter on June 29th with some ideas, which indicated
081333 -        that Microsoft did not understand the scope of the problem for
081334 -        this transaction. ref SDS 10 PF4G  I submitted a response on
081335 -        the 29th to clarify requirements. ref SDS 10 7K9L
081337 -         ..
081338 -    4.  I sent a follow up letter today asking for a progress report on
081339 -        solving the problem with IE 7.0.  A copy went to Deepak K C,
081340 -        v-6decha@mssupport.microsoft.com, ref SDS 0 V13G, as set out in
081341 -        Rathan's letter on 070627. ref SDS 9 GY84
081343 -         ..
081344 -    5.  I just received a letter from the ISP saying...
081345 -
081346 -            "The original message was received at Tue, 3 Jul 2007
081347 -            14:02:56 -0500 from
081348 -            adsl-69-110-33-245.dsl.pltn13.pacbell.net [69.110.33.245]
081349 -
081350 -            ----- The following addresses had permanent fatal
081351 -            errors -----
081352 -            (reason: 550 5.1.1 User unknown)"
081353 -
081354 -        ...thus indicating the address for Deepak K C was entered
081355 -        incorrectly in your letter and in Rathan's letter.
081357 -         ..
081358 -    6.  Could you please forward this to Deepak K C for feedback on
081359 -        correcting the email address problem, and to check on
081360 -        Microsoft's progress correcting the problem submitted on
081361 -        070627, citing the record on 061202 explaining scope of the
081362 -        issue to solve. ref SDS 6 LP3K
081364 -         ..
081365 -    7.  I sent a letter to Rathan on this, but he has not answered; so,
081366 -        he may be on vacation, out sick, or just terribly busy, as
081367 -        happens when rolling out new software like IE 7.0.
081369 -         ..
081370 -    8.  Thanks for your help.
081372 -         ..
081373 -    9.  Rod
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0814 -