CONTACTS 

SUBJECTS
Default Null Subject Account for Blank Record

0403 -
0403 -    ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 3 0000, ref SDS 2 0000.
040502 -
040503 -
040504 -
040506 -  ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - Submitted letter to Microsoft responding to a letter from Vanessa
040902 - explaining plans for solving error in IE 7...
040903 -
040904 -    1.  Subject: Interoperability Anchor with IE 7.0 Open File on Local Computer
040905 -        Date: Wed, 15 Aug 2007 11:43:57 -0700
040910 -         ..
040911 -    2.  Vanessa,
040913 -         ..
040914 -    3.  Thanks for your letter today, shown below, planning follow up
040915 -        on  Vamsi's letter dated Aug 10th, also shown below, and
040916 -        reporting escalation of this issue as previously planned on
040917 -        070730. ref SDS 3 V13G
040919 -         ..
040920 -    4.  Notice there is a link to background explaining scope of the
040921 -        problem reported to Microsoft on 061202. ref SDS 1 LP3K
040923 -         ..
040924 -    5.  You can contact me 24/7 as well.  Please submit an agenda so I
040925 -        can be prepared to provide timely support.
040927 -         ..
040928 -    6.  I take this opportunity to thank Vamsi and his team for good
040929 -        management making progress on solving common technical support
040930 -        problems, as illustrated by the SDS typical day scenario.
040931 -        ref OF 9 3120
040933 -         ..
040934 -    7.  Thanks very much for taking control of this matter.  Look
040935 -        forward to timely resolution.
040937 -         ..
040938 -    8.  Sincerely,
040940 -         ..
040941 -    9.  Rod
040942 -
040944 -  ..
040945 - Received letter from Microsoft...
040947 -         ..
040948 -    1.  August
040949 -        Venessa Davis (CompCon Tech) wrote:
040950 -        Greetings Mr. Welch,
040952 -         ..
040953 -    2.  My name is Venessa Davis, I have taken ownership of your case.
040954 -        To better serve you please provide me with a time and date that
040955 -        will be convenient for a tech to contact you regarding this
040956 -        issue. Our operation is 24/7 to better serve you. On the other
040957 -        hand, it appears to be an issue for the developers.
040958 -
040959 -            [...above, responded to Microsoft. ref SDS 0 EK5I
040961 -         ..
040962 -    3.  Venessa J. Davis
040963 -        Windows Consumer Frontier Team
040964 -        Phone 469.775.6312
040965 -        email: a-vedavi@microsoft.com
040966 -
040968 -  ..
040969 - Venessa responded to an earlier letter received from Vamsi who did the
040970 - initial work up of the problem, most recently reported on 070730.
040971 - ref SDS 3 8P88
040973 -         ..
040974 -        August 10, 2007
040975 -        Subject:  SRX1038294287ID - SRX1038294287ID
040976 -        Vamsi v-6vamk@mssupport.microsoft.com wrote...
040978 -         ..
040979 -    4.  Hello Rod,
040981 -         ..
040982 -    5.  This is Vamsi with Microsoft Technical Support.
040984 -         ..
040985 -    6.  I am contacting you regarding your case 1038294287
040987 -         ..
040988 -    7.  Based on the information shared by us on the call today, here
040989 -        is the outline of the conversation.
040991 -         ..
040992 -    8.  The recordings which were done on July 30th were sent to the
040993 -        concerned department. As of today the issue is still under
040994 -        research and the update given is, the case may be re-directed
040995 -        to the developer support if required. As of now waiting for
040996 -        further updates and once if we have any we will get back to
040997 -        you.
040999 -         ..
041000 -    9.  If you have any further questions regarding your issue; please
041001 -        reply back to this email and include your case number
041002 -        1038294287, in the subject line or call and leave me a message
041003 -        at 425-704-2033.
041004 -
041005 -             [...above, Vanessa reported she is taking charge of the
041006 -             case. ref SDS 0 4Q3O
041008 -         ..
041009 -   10.  Thank You,
041011 -         ..
041012 -   11.  Sincerely,
041014 -         ..
041015 -   12.  Vamsi
041016 -        Microsoft Internet Explorer 7 – Research Team
041017 -        Microsoft Corp. - Product Support Services
041018 -        Ph: 425-704-2033
041019 -        v-6vamk@mssupport.microsoft.com
041020 -        Mon-Fri, 12:30 PM to 09:30 PM PST
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