CONTACTS 

SUBJECTS
Microsoft Windows XP SP3 Received Tech Micro Invoice 10423 Dated 101

0803 -
0803 -    ..
0804 - Summary/Objective
0805 -
080501 - Follow up ref SDS 3 0000.
080502 -
080503 -
080504 -
080505 -
080507 -  ..
0806 -
0807 -
0808 - Progress
0809 -
080901 - We have Windows XP Pro with Service Pack (SP)2, required to install on
080902 - the new computer.  This is installed on c15.  We need the product key
080903 - to install on the new computer.  Research on 090715 shows the OS
080904 - rejected the product key for c15, and so had to use product key for
080905 - c14 to setup c16, reported on 090710 1719. ref SDS 1 6M9J
080907 -  ..
080908 - On 101107 1340 Ryan reported Windows XP setup on c17 accepted product
080909 - key for c15. ref SDS 5 I363  So, may not need this new product key.
080910 -
080912 -  ..
080913 - Tech Micro Mistake Delivered XP for Refurbished PC
080914 -
080915 - Windows XP Pro SP3 received from Tech Micro today, ordered on 101104
080916 - 2223. ref SDS 3 DS5I
080918 -  ..
080919 - Documentation says.....
080920 -
080921 -                    For refurbished pc.
080923 -  ..
080924 - This is a mistake by Tech Micro.  Did not intend to order Windows XP
080925 - for "refurbished pc," and nothing on Tech Micro website indicates
080926 - sales offer is for a "refurbished pc."  Not sure what it means.
080927 -
080928 -            [On 101110 0610 at 0747 letter from Brad and Tech Micro
080929 -            says the Windows XP Pro SP3 for "Refurbished PC" is a "full
080930 -            version" and installs without limitations. ref SDS 6 2W5O
080932 -             ..
080933 -            [On 101110 0610 at 0752 letter responds notifying Tech
080934 -            Micro will try using the product key, and see what
080935 -            happens. ref SDS 6 E56M
080937 -  ..
080938 - Since Fry's is re-configuring the computer for multi-OS bootable
080939 - platforms using XP 32-bit, W7 32-bit, and W7 64-bit that may
080940 - constitute a "refurbished" PC even though it is a new HP Pavilion
080941 - Elite HPE 490t, ordered on 101021 0953, ref SDS 2 635Y, and received
080942 - on 101105 1141. ref SDS 4 NX9O  All we need is the product key.  If
080943 - Microsoft accepts the product key for activation and online upgrades
080944 - we are okay.
080946 -  ..
080947 - Product key....
080948 -
080949 -    Windows XP Pro Refurb (Desktop PC's)
080950 -                                                 J8A-00228
080951 -    Refurbished product...
080955 -     ..
080956 -    For use on refurbished PC.
080957 -
080959 -  ..
080960 - Notified Tech Micro to Correct Mistake by Delivering Windows XP SP3
080961 -
080962 - Contacted Tech Micro on their website...
080963 -
080964 -              https://www.tek-micro.com/account.php
080966 -  ..
080967 - Submitted following letter using Tech Micro online message system...
080968 -
080969 -        1.  Hi,
080970 -
080971 -            Today, received order from Tech Micro for WXP 32-bit SP3.
080972 -            Documentation says for "refurbished" pc. ref SDS 0 R47G
080973 -            This was not my understanding buying the product
080974 -            [...reported on 101104 2223. ref SDS 3 8A6K...]  Was there
080975 -            a mixup in mailing out the wrong product?
080977 -             ..
080978 -        2.  In any case, I need the product key to activate and
080979 -            update WXP installed on a new HP Pavilion Elite HPE 490t.
080980 -            I am having Fry's format the disk to remove all OS
080981 -            stuff, partition the disks and configure with multi-boot
080982 -            using WXP as primary OS.  Wndows 7 32-bit and Windows 7
080983 -            64-bit are alternate platforms.
080984 -
080985 -               [On 101110 0610 another letter was sent to Tech Micro
080986 -               Sales Department requesting correction of the order.
080987 -               ref SDS 6 KX4V
080989 -                ..
080990 -               [On 101110 0610 at 0747 letter from Brad and Tech Micro
080991 -               says the Windows XP Pro SP3 for "Refurbished PC" is a
080992 -               "full version" and installs without limitations.
080993 -               ref SDS 6 2W5O
080995 -                ..
080996 -               [On 101110 0610 at 0752 letter responds notifying Tech
080997 -               Micro will try using the product key, and see what
080998 -               happens. ref SDS 6 E56M
081000 -             ..
081001 -        3.  Does this make the computer a "refurbished" pc?
081003 -             ..
081004 -        4.  All I need is the product key, so when Fry's activates and
081005 -            updates the OS after initial setup, we won't run into
081006 -            static from Microsoft.  Will this work, or do I need to buy
081007 -            another Windows XP without the "refurbished" label?  In
081008 -            that case, how do I return what we got and get what I need?
081010 -             ..
081011 -        5.  Thanks for your help.
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