CONTACTS 

SUBJECTS
Pc-cillin Internet Security 2005 Trend Micro Manufacturer Virus Prot
Virus Protection Software Hardware Firewall Spyware

0504 -
0504 -    ..
0505 - Summary/Objective
0506 -
050601 - Follow up ref SDS 4 4AYE, ref SDS 2 4AYE.
050602 -
050603 - Installed Pccillin to replace McAfee for virus protection software
050604 - program on c14, c13, and on c12.  Was able to remove McAfee on c13
050605 - sufficiently to install Pccillin.  Updated virus definitions.  Ran
050606 - virus scan on all computers.  No viruses found.
050607 -
050608 -
050609 -
050610 -
050611 -
050612 -
050614 -  ..
0507 -
0508 -
0509 - Progress
0510 -
051001 - While shopping, we stopped at Fry's to get ideas on replacing McAfee
051002 - for virus protection on our computers, because recent efforts to
051003 - update McAfee virus definitions on 041205 caused too many problems,
051004 - which McAfee was unable to solve. ref SDS 3 RQ6N
051006 -  ..
051007 - A sales rep said that both Norton and McAfee were recently reported to
051008 - have flaws in virus protection for Windows XP Service Pack 2.
051010 -  ..
051011 - We purchased...
051012 -
051013 -                    Pc-cillin
051014 -                    Internet Security 2005
051015 -                    Trend Macro
051016 -                    10101 North DeAnza Blvd
051017 -                    Cupertino, CA  95014
051018 -                    408 257 1500
051020 -                     ..
051021 -                    Info@trendmacro.com
051023 -                  ..
051024 -                 http://www.trendmacro.com
051026 -     ..
051027 -    Invoice........................................... 803639
051028 -    Date.............................................. 041223
051031 -  ..
051032 - Price................................................ $49.95
051033 -
051034 -    Rebates and taxes made actual payment............. $43.30
051035 -
051036 -    Mail-in rebate.................................... $15.00
051037 -
051038 -    Mail-in rebate.................................... $25.00
051039 -
051040 -        Requires proof of upgrade from McAfee
051041 -        on 020331. ref SDS 1 SU6H
051043 -  ..
051044 - Installation program code stored in...
051045 -
051046 -        g: 00 pccillin cd2005
051047 -
051049 -  ..
051050 - Research on the Internet yielded an article...
051051 -
051052 -              Why you should ditch Norton AntiVirus
051053 -
051054 -       http://reviews-zdnet.com.com/AnchorDesk/4520-7297_16-5554923.html?tag=adss
051055 -
051056 - ...that says in part...
051057 -
051058 -      My annual complaints about Norton AntiVirus, the industry leader,
051059 -      are as follows: Symantec's telephone technical support is very
051060 -      expensive ($2.95 per minute or $29.95 per call for live support),
051061 -      and Norton AntiVirus traditionally slows all but the fastest PCs.
051062 -      And what's really new about it? I'm sorry to report that nothing
051063 -      has changed this year. In fact, Norton has been coasting on old
051064 -      code for several years, simply dressing it up with an occasional
051065 -      new feature here and there. ref OF 1 U978
051067 -       ..
051068 -      A few years ago, I switched from Norton to McAfee because McAfee
051069 -      VirusScan included a firewall with its antivirus app. ref OF 1
051070 -      U94R
051072 -  ..
051073 - This aligns with our experience, except we switched because Norton
051074 - became too difficult to deal with.
051076 -  ..
051077 - Article continues...
051078 -
051079 -      McAfee VirusScan 9.0 also produces a noticeable resource drain
051080 -      and installs the McAfee Security Center, which not only reports
051081 -      whether your signature files are up-to-date, but also advertises
051082 -      McAfee and various partnered apps in little pop-up
051083 -      windows--annoying. ref OF 1 XI6F
051085 -       ..
051086 -      Trend Micro PC-cillin Internet Security 2005
051088 -       ..
051089 -      Last year, I awarded PC-cillin our 2004 Editors' Choice because
051090 -      Trend Micro included a firewall with its antivirus app and
051091 -      offered free technical support. I thought that was as good as it
051092 -      gets. Well, it just got even better. ref OF 1 U965
051093 -
051094 -
051095 -
051096 -
0511 -

SUBJECTS
C14 Virus Protection Pc-cillin Internet Security 2005 Trend Micro Ma

0903 -
090401 -  ..
090402 - Install Pccillin to C14 in Concord
090403 -
090404 - Instructions say to install by running...
090405 -
090406 -        g: 00 pccillin cd2005 setup setup.exe
090408 -  ..
090409 - Remove other virus protection software before trying to install.
090410 -
090411 -    Installation on c14 requires no further effort, because there are
090412 -    no other virus protection programs installed.  Hopefully, the
090413 -    Microsoft Windows XP firewall will not present an obstacle.
090414 -
090415 -    1.  After clicking on setup.exe
090416 -
090417 -        ...the program did a scan look for existing viruses, then
090418 -        presented a license agreement, and then showed registration
090419 -        information.
090421 -         ..
090422 -        This indicates the program can be installed from the code, and
090423 -        does not require the CD.
090425 -         ..
090426 -    2.  Registration
090427 -
090428 -        Millie's name was captured and entered from Windows registry.
090430 -         ..
090431 -        Entered serial number, per above. ref SDS 0 MR9J
090433 -         ..
090434 -    3.  Location on disk for installation...
090435 -
090436 -            h: 00 46
090438 -         ..
090439 -    4.  Virus protection and Firewall
090440 -
090441 -        Scope of installation was selected for complete services,
090442 -        even though all we want is to scan email and web pages.
090443 -
090456 -  ..
090457 - Run program to update virus definitions.
090458 -
090459 -
090460 -
090461 -
090462 -
0905 -

SUBJECTS
Pc-cillin Internet Security 2005 Trend Micro Manufacturer Virus Prot
C13 Pc-cillin Virus Protection Internet Security 2005 Trend Micro Ma

1204 -
120501 -  ..
120502 - Install Pccillin to C13 in Concord
120503 -
120504 - We need to remove other virus protection programs, however, McAfee
120505 - reports it cannot be removed because some files are missing that
120506 - prevent using the program.  So, we cannot use the program, and we
120507 - cannot remove it to use something else.
120509 -  ..
120510 - Tried removing program files for McAfee in...
120511 -
120512 -            h: 00 23
120513 -
120514 -            i: programs files mcafee
120515 -
120516 -            i: programs files mcafee.com
120518 -  ..
120519 - There was a directory at this level with a hidden attribute.  Used
120520 - properties to removed the hidden attribute.
120522 -  ..
120523 - All McAfee directories were deleted.
120525 -  ..
120526 - Removed McAfee from Start, Programs menu.
120528 -  ..
120529 - After making these deletions, was able to remove McAfee using Control
120530 - Panel for Remove Programs.
120532 -  ..
120533 - Booted computer.
120535 -  ..
120536 - Tried installing pccillin.
120538 -  ..
120539 - Millie's name was substituted for registration screen, where the
120540 - serial number is also entered.
120542 -  ..
120543 - Seemed to install successfully.
120545 -  ..
120546 - Virus definitions need to be updated as first step.
120548 -  ..
120549 - Trend Micro checked registration, and found the program is already
120550 - registered. and accepted millie's email address as proof of original
120551 - ownership, per above. ref SDS 0 WQ4L
120552 -
120553 -
120554 -
120555 -
120556 -
120557 -
120558 -
1206 -

SUBJECTS
MacAfee Removed New Version Became Too Difficult to Use
Pc-cillin Internet Security 2005 Trend Micro Manufacturer Virus Prot
C12 Pc-cillin Virus Protection Internet Security 2005 Trend Micro Ma

1605 -
160601 -  ..
160602 - Install Pccillin to C12 in Concord
160603 -
160604 - Removed McAfee from c12...
160605 -
160606 - Was able to use the standard Windows Control Panel service for
160607 - removing programs.
160609 -  ..
160610 - Windows Remove Programs feature removed all McAfee program code...
160611 -
160612 -            h: 00 23
160613 -
160614 -            i: programs files mcafee
160615 -
160616 -            i: programs files mcafee.com
160618 -  ..
160619 - There was a directory at this level with a hidden attribute.  Used
160620 - properties to removed the hidden attribute.
160622 -  ..
160623 - All McAfee directories were deleted.
160625 -  ..
160626 - Tried installing pccillin.
160628 -  ..
160629 - Seemed to install successfully.
160631 -  ..
160632 - Virus definitions need to be updated as first step.
160634 -  ..
160635 - Trend Micro checked registration, and found the program is already
160636 - registered. and accepted millie's email address as proof of original
160637 - ownership, per above. ref SDS 0 WQ4L
160638 -
160639 -
160640 -
160641 -
160642 -
160643 -
160644 -
160645 -
1607 -