CONTACTS
0201 - Fry's Electronics Store #24
020101 - Mr. Petrus Steinmann; Manager
020103 - Service Department
SUBJECTS
Personal Computer PC Notebook Intel 64-bit Microprocessor Microsoft
0503 -
0503 - ..
0504 - Summary/Objective
0505 -
050501 - Follow up ref SDS 22 0000. ..
0506 -
0507 -
0508 - Background
0509 -
050901 - On 090623 1648 purchased HP HDX 18T Q9300 computer from HP based on
050902 - representation that the computer can be configured with Windows XP as
050903 - primary operating system, install Windows 7 as a dual boot OS.
050904 - ref SDS 10 F43F The next day on 090624 0858 this was confirmed by
050905 - Carrie in the HP Sales Department. ref SDS 11 R85L
050907 - ..
050908 - Computer was received on 090702 1642, ref SDS 14 ON8O, and was
050909 - delivered to Fry's for configuration later that day on 090702 1812.
050910 - ref SDS 15 2N8H, as agreed with Petrus, the Service Manager, on 090623
050911 - 0915 and at 1607. ref SDS 9 0274
050913 - ..
050914 - Configuration requirements were presented to Fry's on 090702 1828.
050915 - ref SDS 15 IP8J
050917 - ..
050918 - On 090708 HP disclosed they have a video showing how to replace Vista
050919 - by installing Windows XP on the HDX 18t 64-bit computer. ref SDS 17
050920 - 7S8M The video does not explain how to avoid the blue screen error
050921 - that has been stopping installation of XP on the HDX 18t 64-bit
050922 - computer. ref SDS 17 OE4M
050924 - ..
050925 - On 090709 2020 Ryan explained Fry's has continuing problems installing
050926 - XP to replace Vista, ref SDS 19 TF9O, contrary to representations by
050927 - HP sales reps on 090623, and on 090624 0858. ref SDS, ..
050931 - This morning in another record, called other vendors, and was
050932 - eventually told by Wendy in the HP Business Sales Department that only
050933 - Microsoft can support installing the OS in the manner required by the
050934 - customer. ref SDS 20 8098
050936 - ..
050937 - Called Microsoft on 090710 1123, ref SDS 21 R18A, and arranged for
050938 - technical support this afternoon at Fry's to configure c16 installing
050939 - Microsoft Windows XP Pro SP2 as primary operatig system (OS) for c16.
050940 - ref SDS 21 3S4P
050942 - ..
050943 - On 090710 1753 with input from Microsoft, Ryan was successful getting
050944 - Windows XP configured to the point of downloading and installing
050945 - drivers from HP for XP. ref SDS 22 QK8N
050946 -
050947 -
050948 -
050950 - ..
0510 -
0511 -
0512 - Progress
0513 -
051301 - All of the device drivers are wrong for HP HDX 18t. ref SDS 22 NZ6J
051303 - ..
051304 - The record on 090708 1109 explaines HP drivers to run Windows XP on
051305 - the HDX 18t computer are available from HP. ref SDS 17 VO90
051307 - ..
051308 - Download drivers form HP for c16, and install to clear device driver
051309 - errors. Requires drivers to connect to the Internet.
051311 - ..
051312 - Ryan's work plan...
051313 -
051314 - 1. Windows 7 install before fully configuring XP, in case this
051315 - does not work as expected, Ryan will save time having to start
051316 - over and install drivers for XP twice.
051317 -
051318 - 2. XP complete setup installing HP drivers for the HDX 18t.
051320 - ..
051321 - Reviewed research today indicating that W7 can be installed on any
051322 - drive by selecting during setup "Custom" and then Advanced.
051323 -
051325 - ..
0514 -
0515 -
0516 - 1526
0517 -
051701 - Windows 7 Installation and Setup Begin
051702 -
051703 - Ryan is using a beta version CD rather the $50 pre-release program
051704 - that Petrus said Fry's can sell to customers, during the meeting on
051705 - 070623. ref SDS 9 Y19G
051706 -
051707 -
051709 - ..
0518 -
0519 -
0520 - 1547
0521 -
052101 - W7 completed installing code on j drive, but setup applied "virtual
052102 - memory" to display content on the j drive as being on c.
052104 - ..
052105 - Ryan said that w7 shifted all content to the next partition, so the
052106 - stuff on c went to d, d went to e, etc.
052108 - ..
052109 - This is only for w7. When XP is booted it shows the code for w7 is
052110 - on j. W7 does not show a j drive. Ryan thinks it takes content in
052111 - each of the partitions and bumps them ahead a drive letter. This
052112 - does not explain what happens to the stuff on i that has the xp code,
052113 - since w7 is not showing a j drive.
052115 - ..
052116 - This is a complete mess.
052118 - ..
052119 - Ryan starting over.
052121 - ..
052122 - The work plan is to install Vista on the j and then install windows 7
052123 - and tell it to upgrade, i.e., replace Vista, and see if it will
052124 - permit keeping w7 on j.
052126 - ..
052127 - Decided the next step is the get xp running by installing drivers, as
052128 - shown in the record on 090708 1109. ref SDS 17 VO90 Ryan said he
052129 - found this site, but feels there may be some drivers missing. He is
052130 - understandably pressed for time helping other customers.
052132 - ..
052133 - We will research with Microsoft how to get w7 to manage the disks
052134 - identified by the user, rather than Microsoft.
052135 -
052137 - ..
0522 -
0523 -
0524 - 1606
0525 -
052501 - Ryan is helping other customers.
052502 -
052503 -
052505 - ..
0526 -
0527 -
0528 - 1723
0529 -
052901 - Ryan checking computer again to get HP drivers for XP on the HDX 18t.
052902 -
052903 - He says drivers for XP to support the HP HDX 18t are almost completed
052904 - downloaded from the Internet.
052906 - ..
052907 - Discussed installing Vista for dual boot op that can be installed on a
052908 - designated drive and without moving itself to c, as W7 just did, per
052909 - above. ref SDS 0 WM77
052911 - ..
052912 - Will configure an operable dual boot system, and then coordinate with
052913 - Microsoft on installing w7 without moving all the data.
052914 -
052916 - ..
0530 -
0531 -
0532 - 1730
0533 -
053301 - Ryan goes to lunch.
053302 -
053303 - After lunch he will try installing the drivers for XP, and if there
053304 - is enough time, remove w7, and install Vista on the j drive. He has
053305 - experience showing this will work correctly.
053307 - ..
053308 - If this goes well, he will try upgrading Vista on j: drive to see if
053309 - w7 will stay on j, rather than report being on c.
053311 - ..
053312 - Left Fry's. Will research
053313 -
053315 - ..
0534 -
0535 -
0536 - 1930
0537 -
053701 - Home after dinner.
053702 -
053703 - Researching W7.
053705 - ..
053706 - Called Microsoft from contact in the record on 090710. ref SDS 21 R18A
053708 - ..
053709 - Technical support is closed until 0600 tomorrow morning.
053711 - ..
053712 - Research on the Internet indicates others have had the same problem.
053714 - ..
053715 - Can't find a solution. Cannot find anything technical that explains
053716 - Windows 7, and now evidently Vista installs only on the c drive.
053717 -
053718 -
053720 - ..
0538 -
0539 -
0540 - 2104
0541 -
054101 - Called Fry's.
054102 -
054103 - Ryan trying work plan to install Vista on j, which Ryan thinks will
054104 - display as j, and then install Windows 7 to upgrade Vista, and hope
054105 - this will cause Windows 7 to avoid virtual memory feature, and
054106 - display on j, per above.
054108 - ..
054109 - He removed Windows 7 from j: drive, and tried installing Vista and it
054110 - went to the c: drive also, and shifted the other drives eliminating
054111 - the j: drive, just like Windows 7. This is different from what Ryan
054112 - expected.
054114 - ..
054115 - Ryan is going to remove Vista from j: and try installing Windows XP on
054116 - j, so it is installed on i and j. He will then try upgrading XP on j
054117 - to Vista or W7 to see if this will maintain the specified drive.
054118 -
054119 - [On 090712 1517 Ryan completed installing XP on j and is
054120 - installing Vista as an upgrade; it found XP on j and is upgrading
054121 - that code; don't know yet whether this will yield same result as
054122 - last night. ref SDS 23 JN62
054123 -
054124 -
054126 - ..
0542 -
0543 -
0544 - 2119
0545 -
054501 - Ryan called back. He needs the product key that worked to install XP
054502 - yesterday, on 090710 1719. ref SDS 22 Y294 Got it from the record on
054503 - 041118 for configuring c14. ref SDS 1 S757
054505 - ..
054506 - At this point efforts are entirley guess work.
054507 -
054508 -
054509 -
054510 -
054511 -
054512 -
054513 -
054514 -
0546 -
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