CONTACTS 
0201 - Fry's Electronics Store #24
020101 - Mr. Petrus Steinmann; Manager
020103 - Service Department

SUBJECTS
Personal Computer PC Notebook Intel 64-bit Microprocessor Microsoft

0503 -
0503 -    ..
0504 - Summary/Objective
0505 -
050501 - Follow up ref SDS 25 0000. ref SDS 24 0000.
050502 -
050503 -
050504 -
050505 -
050507 -  ..
0506 -
0507 -
0508 - Background
0509 -
050901 - On 090623 1648 purchased HP HDX 18T Q9300 computer from HP based on
050902 - representation that the computer can be configured with Windows XP as
050903 - primary operating system, install Windows 7 as a dual boot OS.
050904 - ref SDS 10 F43F  The next day on 090624 0858 this was confirmed by
050905 - Carrie in the HP Sales Department. ref SDS 11 R85L
050907 -  ..
050908 - Computer was received on 090702 1642, ref SDS 14 ON8O, and was
050909 - delivered to Fry's for configuration later that day on 090702 1812.
050910 - ref SDS 15 2N8H, as agreed with Petrus, the Service Manager, on 090623
050911 - 0915 and at 1607. ref SDS 9 0274
050913 -  ..
050914 - Configuration requirements were presented to Fry's on 090702 1828.
050915 - ref SDS 15 IP8J
050917 -  ..
050918 - On 090708 HP disclosed they have a video showing how to replace Vista
050919 - by installing Windows XP on the HDX 18t 64-bit computer. ref SDS 17
050920 - 7S8M  The video does not explain how to avoid the blue screen error
050921 - that has been stopping installation of XP on the HDX 18t 64-bit
050922 - computer. ref SDS 17 OE4M
050924 -  ..
050925 - On 090709 2020 Ryan explained Fry's has continuing problems installing
050926 - XP to replace Vista, ref SDS 19 TF9O, contrary to representations by
050927 - HP sales reps on 090623, and on 090624 0858. ref SDS, ref SDS 21 Y16L,
050928 - 11 R85L
050930 -  ..
050931 - This morning in another record, called other vendors, and was
050932 - eventually told by Wendy in the HP Business Sales Department that only
050933 - Microsoft can support installing the OS in the manner required by the
050934 - customer. ref SDS 20 8098
050936 -  ..
050937 - Called Microsoft on 090710 1123, ref SDS 21 R18A, and arranged for
050938 - technical support this afternoon at Fry's to configure c16 installing
050939 - Microsoft Windows XP Pro SP2 as primary operatig system (OS) for c16.
050940 - ref SDS 21 3S4P
050942 -  ..
050943 - On 090710 1753 with input from Microsoft, Ryan was successful getting
050944 - Windows XP configured to the point of downloading and installing
050945 - drivers from HP for XP. ref SDS 22 QK8N
050947 -  ..
050948 - On 090711 1500 tried istalling W7, and found it can be specified to
050949 - install on any drive, but after installion, and when the computer
050950 - powers up, W7 is shown as being only on the c drive,and any data on c
050951 - was moved to d:, d moved to e, etc., and in this case of W7 code
050952 - installed on j, the j drive is completely invisible. ref SDS 23 WM77
050953 - Ryan thought Vista would install correctly, but he called later and
050954 - reported the same problem. ref SDS 23 PN8V
050956 -  ..
050957 - On 090712 0800 called Microsoft Technical Support says Vista and W7
050958 - designed to install only on c drive, ref SDS 24 IG6O, unless customers
050959 - pay Microsoft more money, about $500 for help today, and $260 if the
050960 - work is done during regular business hours, beginning tomorrow.
050961 - ref SDS 24 PQ9V
050963 -  ..
050964 - On 090712 1517 Ryan reported success configuring Windows XP and
050965 - Windows 7 according to requirements, ref SDS 25 VT9J, having problems
050966 - finding drivers for XP that will run the HDX 18t. ref SDS 25 GS3K
050967 - Developed work plan to complete configuration. ref SDS 25 GS3Y
050968 -
050969 -
050971 -  ..
0510 -
0511 -
0512 - Progress
0513 -
051301 - Research Drivers for Windows XP to Run HP HDX 18t
051302 -
051303 - Follow up ref SDS 25 R18A, ref SDS 24 R18A.
051304 -
051305 - On 090709 Brock advised that the Elitebook 8730w is soled to customers
051306 - with Windows XP as the primary operating system.  Review shows the
051307 - product specification is very similar to the HDX 18t, and so drivers
051308 - for the Elitebook 8730w may work for c16. ref SDS 19 LO8H
051310 -  ..
051311 - On 090713 1427 research on the Internet found a location with hardware
051312 - and software drivers for Windows XP on the EliteBook 8730w...
051313 -
051314 -              http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3784204&prodTypeId=321957&prodSeriesId=3784202&swLang=13&taskId=135&swEnvOID=1093#220
051316 -  ..
051317 - This may solve the problem Ryan reported yesterday on 090712 1517
051318 - taking a long time to find and download drivers for running Windows XP
051319 - on the HP HDX 18t. ref SDS 25 GS3K
051321 -  ..
051322 - Went ahead and downloaded all of these drivers to assist Ryan
051323 - configure c16 when he returns to work on 090715.
051324 -
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051327 -
051328 -
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051332 -
0514 -