CONTACTS 
0201 - Fry's Electronics Store #24
020101 - Mr. Petrus Steinmann; Manager
020103 - Service Department

SUBJECTS
Personal Computer PC Notebook Intel 64-bit Microprocessor Microsoft

0503 -
0503 -    ..
0504 - Summary/Objective
0505 -
050501 - Follow up ref SDS 23 0000. ref SDS 22 0000.
050502 -
050503 -
050504 -
050505 -
050506 -
050507 -
050509 -  ..
0506 -
0507 -
0508 - Background
0509 -
050901 - On 090623 1648 purchased HP HDX 18T Q9300 computer from HP based on
050902 - representation that the computer can be configured with Windows XP as
050903 - primary operating system, install Windows 7 as a dual boot OS.
050904 - ref SDS 10 F43F  The next day on 090624 0858 this was confirmed by
050905 - Carrie in the HP Sales Department. ref SDS 11 R85L
050907 -  ..
050908 - Computer was received on 090702 1642, ref SDS 14 ON8O, and was
050909 - delivered to Fry's for configuration later that day on 090702 1812.
050910 - ref SDS 15 2N8H, as agreed with Petrus, the Service Manager, on 090623
050911 - 0915 and at 1607. ref SDS 9 0274
050913 -  ..
050914 - Configuration requirements were presented to Fry's on 090702 1828.
050915 - ref SDS 15 IP8J
050917 -  ..
050918 - On 090708 HP disclosed they have a video showing how to replace Vista
050919 - by installing Windows XP on the HDX 18t 64-bit computer. ref SDS 17
050920 - 7S8M  The video does not explain how to avoid the blue screen error
050921 - that has been stopping installation of XP on the HDX 18t 64-bit
050922 - computer. ref SDS 17 OE4M
050924 -  ..
050925 - On 090709 2020 Ryan explained Fry's has continuing problems installing
050926 - XP to replace Vista, ref SDS 19 TF9O, contrary to representations by
050927 - HP sales reps on 090623, and on 090624 0858. ref SDS, ref SDS 21 Y16L,
050928 - 11 R85L
050930 -  ..
050931 - This morning in another record, called other vendors, and was
050932 - eventually told by Wendy in the HP Business Sales Department that only
050933 - Microsoft can support installing the OS in the manner required by the
050934 - customer. ref SDS 20 8098
050936 -  ..
050937 - Called Microsoft on 090710 1123, ref SDS 21 R18A, and arranged for
050938 - technical support this afternoon at Fry's to configure c16 installing
050939 - Microsoft Windows XP Pro SP2 as primary operatig system (OS) for c16.
050940 - ref SDS 21 3S4P
050942 -  ..
050943 - On 090710 1753 with input from Microsoft, Ryan was successful getting
050944 - Windows XP configured to the point of downloading and installing
050945 - drivers from HP for XP. ref SDS 22 QK8N
050947 -  ..
050948 - On 090711 1500 tried istalling W7, and found it can be specified to
050949 - install on any drive, but after installion, and when the computer
050950 - powers up, W7 is shown as being only on the c drive,and any data on c
050951 - was moved to d:, d moved to e, etc., and in this case of W7 code
050952 - installed on j, the j drive is completely invisible. ref SDS 23 WM77
050953 - Ryan thought Vista would install correctly, but he called later and
050954 - reported the same problem. ref SDS 23 PN8V
050955 -
050956 -
050957 -
050959 -  ..
0510 -
0511 -
0512 - Progress
0513 -
051301 - Windows 7 Installation and Setup Begin
051302 -
051303 - Follow up ref SDS 23 WM6J.
051305 -  ..
051306 - Called Microsoft from contact in the record on 090710. ref SDS 21 R18A
051308 -  ..
051309 - Case number is reported on 090710 working at Fry's. ref SDS 22 R44M
051311 -  ..
051312 - Talked to Kevin.
051314 -  ..
051315 - He transferred the call to...
051317 -  ..
051318 - Talked to Parul.
051320 -  ..
051321 - Parul transferred the call to...
051323 -             ..
051324 -            Windows 7 team.
051326 -  ..
051327 - Talked to Tim.
051329 -  ..
051330 - Explained problems encountered last night at Fry's on 090711 1500.
051331 - ref SDS 23 WM77
051332 -
051333 -             diskmgmt.msc
051335 -  ..
051336 - Think Ryan did this last night and may have seen the j drive, not
051337 - sure.
051339 -  ..
051340 - Tim said something about if there are more than 2 partitions, then
051341 - his team can help us.
051343 -  ..
051344 - Tim also suggested talking to...
051346 -  ..
051347 - Professional Customer Service Team
051348 -
051349 -           800 936 4900
051350 -
051351 -           800 936 5800
051353 -  ..
051354 - We can submit questions online to...
051355 -
051356 -              http://connect.microsoft.com/
051358 -  ..
051359 - Tried this and signed up.  Was unable to find anywhere to submit a
051360 - question.  There are great many things to click.  Nothing seemed
051361 - related to installing the OS correctly.
051362 -
051363 -
051364 -
051366 -  ..
0514 -
0515 -
0516 - 0933
0517 -
051701 - Connected to...
051702 -
051703 - Professional Customer Service Team
051704 -
051705 -           800 936 4900
051707 -            ..
051708 -           800 936 5800
051710 -  ..
051711 - Talked to Chris.
051713 -  ..
051714 - Gave her case number on 090710. ref SDS 22 F23J
051716 -  ..
051717 - Chris said it will cost $500 to talk to an engineer today, and it
051718 - will cost $260 to talk to the folks tomorrow between 0600 - 1800.
051720 -  ..
051721 - There is a website showing this program...
051722 -
051723 -              http://support.microsoft.com/oas/default.aspx?ln=en-us&x=9&y=4&gprid=11734&
051725 -  ..
051726 - This location has an email question submission feature...
051727 -
051728 -
051729 -
051730 -
051731 -
051732 -
051733 -
051734 -
0518 -