CONTACTS 

SUBJECTS
Personal Computer PC Intel 64-bit  Mcroprocessor Microsoft Vista Ope

1303 -
1303 -    ..
1304 - Summary/Objective
1305 -
130501 - Follow up ref SDS 1 HF9J.
130502 -
130503 -
130504 -
130505 -
130506 -
130508 -  ..
1306 -
1307 -
1308 - Progress
1309 -
130901 - Called Dell yesterday, and and got a quote dated 080610 received
130902 - today for a new computer.
130904 -  ..
130905 - Received ref DRT 1 0001 dated 080610 from Robert saying...
130906 -
130907 -
130908 -    1.  Subject: Your Dell Quote(s): 434216747
130909 -        Date: 10 Jun 2008 19:00:43 -0500
130916 -         ..
130917 -    3.  Your Dell Quote
130919 -         ..
130920 -    4.  Thank you for your interest in Dell. This message contains all
130921 -        of the information regarding your products and/or services.
130922 -        Please verify that this quote is accurate and contact your
130923 -        sales professional if you would like to place this order.  If
130924 -        you have any further questions regarding our products or
130925 -        services, please visit www.dell.com.
130927 -         ..
130928 -    5.  Thanks again for choosing Dell.
130930 -         ..
130931 -    6.  Robert's Notes
130933 -         ..
130934 -    7.  This is just the hardware. We will still need to speak about
130935 -        warranty and software needs.
130937 -         ..
130938 -    8.  Quote Information
130940 -         ..
130981 -         ..
130982 -   21.  Item Number Qnty Item Description
130983 -        223-5256      1  Inspiron 530 Intel Core2 processor Q6600 (2.40Ghz
130984 -                         1066FSB) w/Quad Core Technology and 8MB cache
130986 -         ..
130987 -   22.  311-7245      1  4GB DDR2 SDRAM at 800MHz
130988 -        310-9611      1  Dell USB Keyboard
130989 -        310-7966      1  Dell Optical USB Mouse
130990 -        320-6091      1  24IN(24in viewable) E248WFP Flat Panel Display
130991 -        320-5878      1  Integrated Intel Graphics Media Accelerator 3100
130992 -        341-4811      1  500GB Serial ATA II Hard Drive(7200RPM)
130993 -        341-5008      1  No Floppy Drive Requested
130994 -        313-5582      1  Dell Resource DVD with Application Backup
130995 -        420-5769      1  Internet Search and Portal
130996 -        420-5924      1  Icon Consolidation Application
130997 -        420-6436      1  Vista, PC-Restore, Dim/Insp
130998 -        420-8507      1  Microsoft Windows Vista SP1 Home Premium Edition, English
130999 -        420-7622      1  DELL SUPPORT CENTER 2.0 	
131000 -        463-2282      1  Dell Owners Manual installed on your system,click
131001 -                         on icon after system set-up to access
131002 -        310-1966      1  Mouse included with Keyboard purchase
131003 -        430-0412      1  Integrated NIC card
131004 -        313-3137      1  No modem requested for Dell Dimension
131005 -        420-7468      1  ADOBE ACROBAT READER 8.1 DIM/INSP
131006 -        313-5270      1  16X DVD+/-RW Drive
131007 -        420-8152      1  Roxio Creator 10 Dell Edition
131008 -        313-2758      1  Integrated Audio
131009 -        313-2198      1  No Speaker Requested
131010 -        410-1160      1  McAfee Security 9.0, 30-day Subscription, for
131011 -                         Dell Inspiron / Dimension
131012 -        420-8085      1  Microsoft Works 9.0, English
131013 -        987-3137      1  Dell Hardware Warranty PlusOnsite Service, Initial Year
131014 -        982-4310      1  Type 3- Third Party At Home Service, 24x7
131015 -                         Technical Support, Initial Year
131016 -        987-6238      1  No Warranty, Year 2 and 3
131017 -        960-3249      1  Banctec Service Agreement
131018 -        983-3680      1  Warranty Support,Initial Year
131019 -        990-8029      1  1 Year Limited Warranty and Next Business Day,Desktop
131020 -        330-0172      1  S and P Drop-in-Box Marcom forDHS Desktops
131021 -        310-8626      1  You have chosen a Windows Vista Premium System
131022 -        464-9572      1  No Entertainment software pre-installed
131023 -        420-7091      1  DataSafe Online Dim/Ins/XPS
131024 -        420-7092      1  DataSafe Online Dim/Ins/XPS 1YR-FREE
131025 -        987-4817      1  Insp Datasafe 3GB,1YR(Incl in price),DHS
131026 -        988-0099      1  To activate your online backupaccount, go
131027 -                         to Start, Programs, DataSafe Online 	
131028 -
131029 -                         *  -DISCOUNT/COUPON APPLIED
131031 -         ..
131032 -   23.  600-0002      1  State Environmental Fee for display 15 inches,
131033 -                         less than 35 inches
131035 -         ..
131036 -   24.  Subtotal: .................................................... $1,119.00
131037 -        Shipping & Handling:.............................................. $0.00
131038 -        Tax:............................................................. $92.32
131039 -        Environmental Disposal Fee: ...................................... $8.00
131040 -        Total Price w/Discounts: ..................................... $1,219.32
131042 -         ..
131043 -   25.  Important Things to Know:
131044 -
131045 -            1.  Please save this Quote Confirmation. To ensure that
131046 -                your quote is complete and accurate, please verify the
131047 -                configuration meets your needs.
131048 -
131049 -            2.  Looking for the perfect gift? Get information about
131050 -                Dell Gift Cards at Dell.Com/GiftCard.  Purchase a card
131051 -                online or in a retail store near you.
131053 -                 ..
131054 -            3.  The above information on configuration, price, tax,
131055 -                shipping and monthly payment is estimated and subject
131056 -                to verification.  Products displayed are available to
131057 -                US customers who take delivery in the 50 United States.
131058 -                In addition, applicable taxes and shipping & handling
131059 -                charges are subject to Dell's terms and conditions of
131060 -                sale located at www.dell.com/terms unless you have a
131061 -                separate written agreement.  Exceptions to Dell
131062 -                policies are at Dell's sole discretion and additional
131063 -                fees may apply.
131065 -         ..
131066 -   26.  The amount of tax and shipping added to your order depends on
131067 -        where you have asked for the product to be shipped as well as
131068 -        on which products and/or services you've chosen to purchase.
131070 -         ..
131071 -   27.  2008 Dell Inc. U.S. only. Dell Inc. is located at One Dell Way, Mail Stop 8129,
131072 -        Round Rock, TX 78682.
131073 -
131074 -
131075 -
1311 -

SUBJECTS
SDS 16-bit Intel 64-bit Microprocessor  Mcrosoft Vista Operating Sys

2703 -
2704 - 0832
270501 -  ..
270502 - SDS 16-bit Application Need Transition to Intel 64-bit Processor
270503 -
270504 - Submitted, ref DIT 1 0001 a letter to Dell with copy to Gary and to
270505 - Morris, ref DIT 1 00W4, and saying...
270506 -
270507 -    1.  Thanks for the quote on a Dell computer. ref SDS 0 1S6Y
270509 -         ..
270510 -    2.  Were you able to find the DOS emulator that worked on your
270511 -        personal home computer running Vista 64-bit OS?
270513 -  ..
270514 - This question reflects discussing yesterday in requesting an order for
270515 - a computer to meet requirements running line-of-business (LOB) 16-bit
270516 - software SDS on Intel quad-core 64-bit computer running Microsoft
270517 - Vista.
270519 -  ..
270520 - We tried running Vista on Morris' computer a few weeks ago on 080531
270521 - and got an error message. ref SDS 1 HF9J
270523 -  ..
270524 - Robert said he has an emulator program on his personal home computer
270525 - that will run 16-bit applications on his quad core 64 bit computer
270526 - running Microsoft Vista.
270527 -
270528 -            [...Robert reports below that this didn't work. ref SDS 0
270529 -            K54K
270531 -             ..
270532 -            [...follow up letter asks Robert to inquire at sales
270533 -            meetings how to increase sales by meeting customer
270534 -            requirements for legacy line of business software.
270535 -            ref SDS 0 NS4I
270537 -             ..
270538 -            [On 080623 letter to Dell asks about progress solving the
270539 -            problem of legacy line of business 16-bit software.
270540 -            ref SDS 2 CQ3L
270542 -  ..
270543 - Letter to Dell continues...
270544 -
270545 -    3.  Also, recall you indicated that Dell cannot configure the
270546 -        computer to meet customer requirements with the operating
270547 -        system on the I: drive, as Dell did on our current computer.
270548 -        Your initial research indicated Dell wants customers to
270549 -        customize the computer.  Can you double check to see if there
270550 -        is an add to the quote for configuring the computer?
270552 -         ..
270553 -    4.  Does Dell provide a CD for the customer to format the drive,
270554 -        and install the OS?  You related experience reinstalling Vista
270555 -        every 2 or 8 months to ensure efficient operation.  Do you use
270556 -        a CD? Any lessons learned you can mention from your experience
270557 -        that might be tricky doing OS installation?
270559 -         ..
270560 -    5.  Here is a link that explains Knowledge Management implemented
270561 -        by SDS, which shows why we need a DOS emulator for 64-bit Vista
270562 -        to continue the march on SDS. ref OF 13 A56M
270564 -         ..
270565 -    6.  Thanks for your support on this order.
270567 -         ..
270568 -    7.  I am sending a colleague collaborating on the SDS upgrade
270569 -        project a blind copy to consider upgrading his hardware so all
270570 -        three of us have the same stuff. ref DIT 1 00W4
270571 -
270572 -
270573 -
270574 -
2706 -

SUBJECTS
SDS 16-bit Intel 64-bit Microprocessor Microsoft Vista Operating Sys

4503 -
4504 - 1242
450501 -  ..
450502 - Line of Business Knowledge Management SDS Vista 64-bit Won't Run
450503 - Microsoft Can't Support Customer Legacy Line of Business Requirements
450504 - Dell Quad-core 64-bit Computer Cannot Run SDS 16-bit Microsoft Vista
450505 -
450506 - Received ref DRT 1 0001 from Robert responding to the letter earlier
450507 - this morning, per above. ref SDS 0 6W6M
450508 -
450509 -    1.  While I was looking on my computer last night for a emulator I
450510 -        did some reading on the subject.  From what I discovered
450511 -        (disclaimer:  I am not a tech support expert) there is no
450512 -        "stable" 16 bit emulator for Windows Vista 64-bit, but there is
450513 -        for the 32-bit.
450515 -  ..
450516 - Dell cannot support customer requirements for legacy line-of-business
450517 - 16-bit applications using SDS for Knowledge Management, intelligence
450518 - support, and Communication Metrics.
450520 -  ..
450521 - This aligns with experience testing SDS on Morris' Intel 64-bit
450522 - quad-core Vista computer on 080531, and found it would not run.
450523 - ref SDS 1 HF9J  At that time, Morris explained a mistake at Intel
450524 - prevented transitioning from legacy line-of-business software.
450525 - ref SDS 1 TH51
450526 -
450527 -            [...follow up letter asks Robert to inquire at sales
450528 -            meetings how to increase sales by meeting customer
450529 -            requirements for legacy line of business software.
450530 -            ref SDS 0 NS4I
450532 -             ..
450533 -            [On 080623 letter to Dell asks about progress solving the
450534 -            problem of legacy line of business 16-bit software.
450535 -            ref SDS 2 CQ3L
450537 -             ..
450538 -            [On 080629 Dell reports selling Microsoft Vista 32-bit
450539 -            operating system for the quad-core 64-bit Intel computers,
450540 -            and feels this may solve problem of supporting legacy line
450541 -            of business 16-bit software like SDS. ref SDS 3 I44F
450543 -             ..
450544 -            [On 080630 Rob discloses that Dell cannot run a test to
450545 -            verify that 16-bit software will run on a Dell 64-bit
450546 -            computer running a 32-bit version of the Microsoft Vista
450547 -            operating system. ref SDS 4 RU3H
450549 -  ..
450550 - Dell letter continues...
450551 -
450552 -    2.  Sorry I couldn't be of more help Rod. Thank you very much for
450553 -        the link, it looks quite interesting.
450555 -         ..
450556 -    3.  How am I doing?  Please let my manager know by emailing Joseph
450557 -        Salomon, at joseph_salomon@dell.com
450559 -  ..
450560 - Rob has done an excellent job researching Dell products and
450561 - capabilities, and has been timely to aid procurement.
450562 -
450563 -
450565 -  ..
4506 -
4507 -
4508 - 1303
4509 -
450901 - Submitted ref DIT 2 0001 to Robert saying...
450902 -
450903 -    1.  Thanks for investigating this DOS emulator thing.  Your letter
450904 -        seems to indicate you could not find an emulator program on
450905 -        your 64-bit Vista computer at home, as we discussed yesterday.
450906 -
450907 -            [On 080623 letter to Dell asks about progress solving the
450908 -            problem of legacy line of business 16-bit software.
450909 -            ref SDS 2 CQ3L
450911 -         ..
450912 -    2.  If time permits, you might bring this up at a sales meeting to
450913 -        see if anyone knows of an approach to meet customer
450914 -        requirements.
450915 -
450916 -            [On 080629 Dell reports selling Microsoft Vista 32-bit
450917 -            operating system for the quad-core 64-bit Intel computers,
450918 -            and feels this may solve problem of supporting legacy line
450919 -            of business 16-bit software like SDS. ref SDS 3 I44F
450920 -
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450924 -
450925 -
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450928 -
4510 -