CONTACTS 

SUBJECTS
C17 Technical Support Configure HP Pavilion Elite HPE 490t Windows X

2403 -
2403 -    ..
2404 - Summary/Objective
2405 -
240501 - Follow up ref SDS 19 0000. ref SDS 18 0000.
240502 -
240503 -
240504 -
240505 -
240506 -
240508 -  ..
2406 -
2407 -
2408 - Background
2409 -
240901 - Background is reported on 101019 0846. ref SDS 12 M75I
240902 -
240903 - On 101020 0847 HP called and advised that due to delays by Wells Fargo
240904 - approving gift certificate transaction to purchase HP computer, HP
240905 - canceled the transaction, so it had to be ordered again. ref SDS 13
240906 - 8F9G  Later received 3 letters from HP advising that 3 gift
240907 - certificates were being processed. ref SDS 13 VF3N  Late in the evening
240908 - received 1st of the 3 e-Gift certificates. ref SDS 13 05CE
240910 -  ..
240911 - On 101021 0557 received remaining 2 gift certificates needed to
240912 - finalize the transaction buying c17 from HP. ref SDS 15 NX9O
240914 -  ..
240915 - On 101021 0900 received call to finalize order for c17 purchased from
240916 - HP using e-Gift certificates purchased yesterday and paid balance with
240917 - Visa Debit card. ref SDS 17 NX9O  Letter from HP confirms order has
240918 - been accepted. ref SDS 17 FA3K  Kristin called again to advise that HP
240919 - has reduced the cost of the order by $150 for a coupon. ref SDS 17
240920 - YQ7G  Received letter from Kristin confirming additional $150 credit,
240921 - listing product specification details of the order, ref SDS 17 PQ9R,
240922 - and confirming final charges. ref SDS 17 643S  Received another letter
240923 - from HP confirming Kristin's confirmation that HP is processing the
240924 - order, ref SDS 17 346Q, and again listing the product specifications.
240925 - ref SDS 17 SK3W
240927 -  ..
240928 - On 101026 1102 HP charged the bank account for final payment on c17,
240929 - ref SDS 18 NX9O, indicating that the order H114355414 has shipped, as
240930 - planned by HP on 101021 0953. ref SDS 16 PQ9R, and showing 101026
240931 - build date. ref SDS 16 638V
240933 -  ..
240934 - On 101026 1102 letter to HP requests assist facilitting communication
240935 - with Technical Support Department on configuring c17, when it arrives
240936 - in another few days. ref SDS 18 756N
240937 -
240938 -
240939 -
240940 -
240942 -  ..
2410 -
2411 -
2412 - Progress
2413 -
241301 - Received letter from HP saying...
241302 -
241303 -    1.  Subject: H114355414 Notification of Ship Delay 10/27/2010
241304 -        Date: Wed, 27 Oct 2010 18:51:20 +0000 (GMT)
241314 -         ..
241315 -    2.  Due to production delays we will be unable to ship your order
241316 -        on the original estimated ship date. The revised estimated ship
241317 -        date for your order is 11/9/2010 or no later than 10 business
241318 -        days from the original estimated ship date.
241319 -
241320 -            [...below, HP submits 15% price off coupon on future
241321 -            purchases. ref SDS 0 Q44M
241323 -             ..
241324 -            [On 101103 0809 HP notifies order has shipped. ref SDS 20
241325 -            NX9O
241327 -         ..
241328 -    3.  If you prefer not to wait you may cancel your order by either
241329 -        replying to this e-mail message with your order number or
241330 -        calling our toll-free customer service number at 866-217-6014
241331 -        between 7:00 A.M. - 2:00 A.M. (ET) Monday through Friday or on
241332 -        Saturday between 10:00 A.M. and 7:00 P.M. (ET).  If you choose
241333 -        to cancel your order, your refund will be released by HP within
241334 -        24-48 business hours of cancellation confirmation.  The posting
241335 -        of your refund to your credit card, e-finance, or PayPal
241336 -        account is subject to your bank’s processing time which usually
241337 -        takes 3-5 business days.
241339 -         ..
241340 -    4.  If we do not hear from you before we ship your order, we will
241341 -        assume you have agreed to this shipment delay and still want
241342 -        your custom PC order. As soon as your custom PC is ready for
241343 -        shipment, it will be assigned a tracking number with our
241344 -        carrier and you will receive a Shipment Notification e-mail
241345 -        from us. You can then check your tracking number online to
241346 -        obtain the estimated delivery date.
241348 -         ..
241349 -    5.  We apologize for any inconvenience this delay may have caused
241350 -        and thank you for your patience.
241351 -
241361 -
241362 -
241364 -  ..
2414 -
2415 -
2416 - 1608
2417 -
241701 - HP 15% Savings Coupon Future Orders
241702 -
241703 -
241704 - Received letter from HP saying...
241705 -
241706 -    1.  Subject: Your HP Home & Home Office Store coupon has been issued
241707 -        Date: Wed, 27 Oct 2010 11:57:31 -0700 (PDT)
241714 -         ..
241715 -    3.  We sincerely apologize for any inconvenience you have
241716 -        experienced with your custom order. To thank you for your
241717 -        patience, please accept this coupon for 15% off your next
241718 -        purchase at HP Home Store. Coupon expires 1/31/11.  After
241719 -        reviewing purchases in your shopping cart, continue to the
241720 -        Checkout page and insert coupon code 1198006186.
241722 -         ..
241723 -    4.  The offer is good for a future purchase at HP Home & Home
241724 -        Office Store.  Limit one product per coupon.  This offer is not
241725 -        combinable with other HP Home & Home Office Store offers,
241726 -        promotions or bundled items.  The offer is good only on a
241727 -        single visit to HP Home & Home Office Store and may not be held
241728 -        over or extended.  The coupon is not transferable and is
241729 -        limited to a single usage per customer.  See offer for details
241730 -        regarding minimum purchases, applicable products.This offer is
241731 -        limited to use at HP Home & Home Office Store through its
241732 -        website or authorized call center, and may not be redeemed
241733 -        through other Hewlett-Packard resellers.  The offer does not
241734 -        apply toward state, local or federal taxes.The offer does not
241735 -        apply to shipping.  Offer is void where prohibited, taxed or
241736 -        restricted by law.The coupon has no independent cash value.
241737 -        Offers on specific products are subject to product
241738 -        availability, and may only be available while supplies last.
241740 -         ..
241741 -    5.  If you have questions call 1 (888) 999-4747 for further
241742 -        information.
241744 -         ..
241745 -    6.  We are here to make shopping online easy,
241746 -
241747 -        HP Home & Home Office Store
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